Evaluation of the Accessibility of Elderly Individuals to Airline Company Websites

Technological and social developments cause the birth and death rates to decrease. This has a direct effect on the increase in the rate of old age in the total population. In Turkey like in other countries, they face various problems in transportation in addition to education, health, justice, and social security. Therefore, the airline companies should provide some special services to elderly individuals in terms of accessibility and usability for their websites. This chapter aims to examine the accessibility of websites of airline companies for 65 and older individuals. Then, the second aim of this chapter is to determine the criteria for accessibility and alternatives. Then the next aim of this chapter is to determine the weights of these criteria and evaluate the alternatives with multi-criteria decision-making methods. The best airline company for airline website according to OWA, WASPAS, WSM, and WPM methods is Alternative 1.

CONCEPTUAL FRAMEWORK FOR MANAGING THE FORMATION OF AN EFFECTIVE BUSINESS MODEL OF AN AIRLINE COMPANY

The aim of the article is to develop and test the theoretical and methodological approach concerning the management of the formation of an effective airline business model based on its integral competitiveness indicator, which is a determining factor of survival in difficult and dynamic conditions, as well as the guiding vector of the enterprise development in the future. The method for assessing the competitiveness of the airline business model is based on a dualistic system of integrated indicators. The first integrated indicator provides a static assessment of the competitiveness of the airline business model compared to selected competitors, a reference company or average data for a particular market (local, regional, national). In order to assess the static component of the competitiveness of the business model of the airline company, as a method of constructing an integral indicator, the method of taxonomy was chosen, which best meets the condition of maximum objectivity in the calculations. The second integral indicator is responsible for the dynamic component of the assessment and shows the degree of synchronization of the company with the relevant market. Accordingly, will assess a set of financial, managerial and marketing indicators that characterize the results of both basic and management business processes of companies, taking into account the overall quality of business management processes. The information base of the study consists of data from financial statements of aviation enterprises of Ukraine. The sample size is 15 units. Methodology. The first stage of the analysis included the calculation of the share indicators of the competitiveness of the business model of the airlines according to the following criteria: "efficiency of production activities", "financial condition", "efficiency of marketing activities", and "quality of business processes". Further, the study calculated conditional (relative) indicators of competitiveness of the studied airlines by comparing the absolute measure of the enterprise with the best value of these indicators of all competitors in the market. On the basis of which the "matrix of competitive development" was built. Results of the study. According to the results of the construction of the "matrix of competitive development" the following four types of management business model development of the airline enterprises were formed: adaptive management, strategic management, anticipative management (there are no enterprises in this zone), anti-crisis management. Practical conclusions. The conducted research allowed to establish that the overall level of competitiveness of the business models of the studied airline companies is quite low, since there is not a single company in the most attractive zone of high competitiveness. Also, 6 of the 15 examined airlines are at a crisis stage of development, which actualizes the need to develop a set of anti-crisis measures to further stabilize the competitive position.

KISRUH LAPORAN KEUANGAN : BAGAIMANAKAH KINERJA KEUANGAN PT GARUDA INDONESIA TBK?

Garuda Indonesia Tbk is the best airline company in Indonesia. However, the chaos in Garuda Indonesia Tbk's financial statements that occurred in 2018 caused a decline in financial performance which was reflected in the company's stock price. This study was conducted to determine the financial performance of Garuda Indonesia Tbk seen from the effect of the liquidity ratio (current ratio) on the company's stock price with the profitability ratio (return on assets) as an intervening variable. The results showed that the liquidity ratio had an effect on Garuda Indonesia's stock price. However, the liquidity ratio does not affect the company's profitability. In addition, the profitability ratio also has no significant effect on stock prices. Finally, the profitability ratio is not able to mediate the effect of the liquidity ratio on the stock price of Garuda Indonesia Tbk.

Responsibility of Air Transport Companies as Businesses Actors for Theloss of Passengers’ Baggages in Review of Law Number 8 of 1999 Concerning Consumer Protection

Consumer protection law is part of consumer law which contains principles or rules that are regulating and contains properties that protect the interests of consumers, while consumer law is law that regulates relationships and problems between various parties related to goods or services. included in the case of flight. The data collection technique in this research is using the library research method. While the analysis technique carried out on the legal materials that have been collected by the author will be done deductively. The results of the study indicate that there are 9 (nine) consumer rights regulated in Law Number 8 of 1999 concerning Consumer Protection. The responsibility of the airline company for the loss of consumer goods is to compensate the loss suffered by the consumer in accordance with the value experienced. This is based on Article 19 paragraph (1) of Law no. 8 of 1999 concerning Consumer Protection which explains that business actors are responsible for providing compensation for damage, pollution, and/or consumer losses due to consuming goods and/or services produced or traded.

The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process

In this study, the effect of COVID-19 on the aviation industry is discussed in terms of its effect on the attitudes of employees on Crew Resource Management (CRM). In addition, this study investigates whether there was a significant difference in CRM attitudes of cabin crew before COVID-19 and during the COVID-19 process. The findings of the study are essential for a safe flight operation. The COVID-19 process is the period that started with the World Health Organization’s global epidemic declaration in March 2020. In this study, with the participation of 250 cabin crew members working in a corporate airline company, the data obtained showed no significant difference between the CRM attitudes of cabin crews before COVID-19 and during the COVID-19 process.

Alternative Strategies to Avoid Layoff in Airlines Industry During the Covid-19 Pandemic

This research was carried out to explore the layoff situation among the Airline industry during the COVID-19 pandemic and suggest the alternative strategies that would consider by the Airline company. The method used in this research is an online questionnaire distributed to 100 respondents as the primary data collection and the secondary data analysis from the empirical studies that can obtain from electronic and non-electronic media. The findings of this research indicated that one of the suggested alternative strategies, Furlough, is the most recommended one. However, Attrition and Hiring Freeze strategy has less recommended because of the low effectiveness of this strategy on downsizing companies. The study enables the airline company to consider the alternative strategies on their downsizing policy in order to minimize the employees and company loss.

Perlindungan Hukum Bagi Pengguna Jasa Penerbangan di Tengah Pandemi Covid-19

The COVID-19 pandemic has caused passenger demand to drop drastically as a result of travel restrictions and passengers' distrust of flying. However, this does not mean that passengers will not be traveling by plane during a pandemic. Passengers can be at risk of experiencing losses, one of which is the result of errors or negligence on the part of the airline company during the COVID-19 pandemic. Losses that can be suffered by passengers during the COVID-19 pandemic, such as flight delays cancellation of flights, denied boarding passengers, bodily injuries, and even death. For this reason, it is necessary to have legal protection for airline passengers to protect the rights of passengers so that health, security and safety of passengers are guaranteed during the COVID-19 pandemic. Keywords: COVID-19; Airline Liability; Flight Compensation.AbstrakPandemi COVID-19 menyebabkan permintaan penumpang menurun secara drastis sebagai akibat dari pembatasan perjalanan dan ketidakpercayaan penumpang untuk melakukan penerbangan. Akan tetapi, hal ini bukan berarti tidak ada penumpang yang melakukan perjalanannya dengan pesawat dalam masa pandemi. Penumpang dapat beresiko mengalami kerugian yang salah satunya merupakan akibat dari adanya kesalahan atau kelalaian dari pihak perusahaan maskapai di masa pandemi COVID-19. Kerugian yang dapat diderita penumpang dalam masa pandemi COVID-19 seperti keterlambatan penerbangan (delay), pembatalan penerbangan (cancellation of flight), denied boarding passenger, bodily injury, hingga kematian. Untuk itu perlu adanya perlindungan hukum bagi penumpang pesawat untuk melindungi hak penumpang sehingga kesehatan, keamanan, dan keselamatan penumpang terjamin dalam masa pandemi COVID-19.Kata Kunci: COVID-19; Tanggung Gugat Perusahaan Maskapai; Ganti Rugi Penerbangan.

A new mathematical model for determining optimal workforce planning of pilots in an airline company

This study aims to model a workforce-planning problem of pilot roles which include captain and first officer in an airline company and to make an efficient plan having maximal utilization of minimum workforce requirements. To tackle this problem, a mixed integer programming based a new mathematical model is proposed. The model considers different conditions such as employing pilots with different skill types, resignations, retirements, holidays of pilots, transitions between different skills regarding needs of the demands during the planning horizon. The application of the proposed approach is investigated using a case study with real-world data from an airline company in Turkey. The results show that a company can use transitions instead of new employment and this is a more suitable medium-term production and human resource planning decision.

Agile Supplier Evaluation Using Hierarchical TOPSIS Method

Increased competitiveness of the market enforces companies to respond quickly and appropriately to sudden changes in the market in order to adapt to continuously updated conditions of business environment and keep their survivals. Agility concept rises at this level due to necessity of coping with unpredictable changes and uncertainty. Agility enables the firms responsiveness in a quick and an effective way to the set of interdependent changes required in design, production, marketing and organization of the companies. This study addresses agile supplier selection problem. Hierarchical fuzzy technique for order preference by similarity to ideal solution approach (TOPSIS) is proposed for agile supplier selection problem in an airline company.