Pengukuran Indeks Kepuasan Masyarakat Terhadap Pelayanan Di Badan Perencanaan Pembangunan, Penelitian dan Pengembangan Daerah Tahun 2020

The size agreed upon by the assistant is determined by the level of service recipient satisfaction. The satisfaction of beneficiaries received must be in accordance with what is needed and expected. And the government has also issued a Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 of 2017 concerning Guidelines for Surveying Public Satisfaction of Public Service Providers. The Elements That Are Focused In The Community Satisfaction Survey consist of 9 Elements. Of the 9 non-services in the work unit of the Regional Development Planning, Research and Development Agency in the City of Tasikmalaya in general, the Highest Average Value (NRR) The Highest Non-Service Cost Conformity (3.59), While No one has an Over Value (NRR) that almost the same but still in the GOOD category. The element with the lowest average value (NRR) is service time (average 3.07). This value reflects the highest level of satisfaction obtained from the Conformity of Service Costs. While at the time of service provides the lowest level of satisfaction. Everyone's Average Rating. Successful researcher so that BAPPELITBANGDA of Tasikmalaya City needs to strive for and maintain good service quality, as well as improve socialization for service recipients regarding the requirements and time of development planning services.The size agreed upon by the assistant is determined by the level of service recipient satisfaction. The satisfaction of beneficiaries received must be in accordance with what is needed and expected. And the government has also issued a Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 of 2017 concerning Guidelines for Surveying Public Satisfaction of Public Service Providers. The Elements That Are Focused In The Community Satisfaction Survey consist of 9 Elements. Of the 9 non-services in the work unit of the Regional Development Planning, Research and Development Agency in the City of Tasikmalaya in general, the Highest Average Value (NRR) The Highest Non-Service Cost Conformity (3.59), While No one has an Over Value (NRR) that almost the same but still in the GOOD category. The element with the lowest average value (NRR) is service time (average 3.07). This value reflects the highest level of satisfaction obtained from the Conformity of Service Costs. While at the time of service provides the lowest level of satisfaction. Everyone's Average Rating. Successful researcher so that BAPPELITBANGDA of Tasikmalaya City needs to strive for and maintain good service quality, as well as improve socialization for service recipients regarding the requirements and time of development planning services.

THE LEGAL PROTECTION OF CONSUMERS FOR ACQUISITION PDAM CLEAN WATER SERVICE (The Case Study Of PDAM Surabaya City)

This study was conducted to determine the existence of negligence on the quality standard of water that is flowed by PDAM Surya Sembada, as well as legal remedies that can be carried out by consumers who suffer losses from the clean water services they receive. The research method used is normative research. The research approach is was carried out using a legislative aprroarch, namely by reviewing the law in accordance with legal issues raised related to water quality standards and the responsibilities of PDAM Surya Sembada as the service provider of clean water service recipients in the Surya Sembada City PDAM Surabaya as a cunsumers. The results showed that the service recipient felt disadvantaged, because there were several aspects of the quality standard of water that was flowed as reflected in the provisions of Permenkes No. 492 of 2010 concerning Requirements for Drinking Water Quality that were not appropriate and the provision of compensation by clean water service providers to the recipients of services whose right have been impaired is also not carried out properly, so that consumers as service recipients can file claims related to compensation suffered through out of court (no litigation) and court (litigation) ways.

COMMUNICATIVE MODEL OF SERVICE-ORIENTED CUSTOMS ADMINISTRATION

. The article proposes and substantiates a communicative service-oriented model based on synchronization of reproduction cycles of the subjects of customs administration. The reproduction cycle is considered as the basic model of the communication process between the service provider and the service recipient; the process is based on the customs service, which is transformed within the reproduction cycle from a product of customs authorities into a production resource of a participant in FEA.

REFORMASI SISTEM PENSIUN PASCA UNDANG-UNDANG NOMOR 5 TAHUN 2014 TENTANG APARATUR SIPIL NEGARA GUNA MEWUJUDKAN KESEJAHTERAAN BAGI PEGAWAI NEGERI SIPIL

Pension is a right that is obtained by a civil servant. Civil servants with the aim of improving welfare. This is in accordance with Law Number 43 of 1999 concerning Personnel Fundamentals, Article 32 which states to increase the excitement that is carried out by seeking the welfare efforts of Civil Servants, welfare businesses that contain remuneration programs. However, there are still some shortcomings in one of the retirement age limits that have not been clearly stipulated in a regulation. With this research, it is expected to discuss a complete and in-depth acceptance of the substantive revenue from the Civil Servants Retirement Age Limit and also changes in the income system stated by the government. The methodology used in this study consists of a qualitative description and study of the process of reforming the civil service recipient system, which is distributed in terms of legal basis. After the enactment of Law Number 5 of 2014 concerning State Civil Apparatus.

PENGARUH RESPONSIBILITAS DAN SIKAP KERJA TERHADAP KUALITAS PELAYANAN DI KELURAHAN TENGAH KECAMATAN CIBINONG KABUPATEN BOGOR

The problem that made the object of research is the phenomenon of the Quality of Service in Tengah Sub-District at Cibinong District in Bogor Regency is not optimal. The purpose of this study is that analyze the magnitude Influence Responsibility and Work Attitude toward the Quality of Service in Tengah Sub-District at Cibinong District in Bogor Regency.This study uses a quantitative explanatory to saw how much influence X1 and X2 to Y by partial and multiple. Population in this research service recipient in Tengah Sub-District amounted to 1.332 people and sampling by Slovin, the samples are 308 respondents. The research instrument using a Likert scale.Results of the analysis and discussion of the results showed that There is a Significant and Positive Influence of Responsibility toward the Quality of Service in Tengah Sub-District at Cibinong District in Bogor Regency; There is a Significant and Positive Influence of Work Attitude toward the Quality of Service in Tengah Sub-District at Cibinong District in Bogor Regency; and There is a Significant and Positive Influence of Responsibility and Work Attitude together toward the Quality of Service in Tengah Sub-District at Cibinong District in Bogor Regency.

The specifics in the work of social workers when rendering social services at the person's home

The objective of the study is to highlight the specifics of the work of a social worker when rendering social services at the person's home on the basis of the experience of social workers. Qualitative research strategy was used, including semi-structured interview. The study revealed a wide spectrum of the activities of the social worker when organising the provision of social services at home: the identification and assessment of the need for a service, the planning, provision, coordination and assessment of the assistance or care at the person's home, the involvement of the service recipient in decision-making, the involvement of close relatives of the service recipient, teamwork, cooperation with other institutions, and improvement of skills of the employees. The study revealed the benefit of social services at the person's home to the recipients of the services: living at their homes, they do not feel so lonely, they feel safe, needful, capable of benefiting from the needed assistance. Difficulties, which arise when cooperating with the recipients of social services at home, are the following: people provide false information when identifying the need for a service, mental disorders of the service recipient, dissatisfaction with the rotation of the visiting care workers, complaints regarding the lack of communication. Organisational limitations of bodies providing services are linked to formalism, shortage of the staff, time restrictions for services, lack of transport, unavailability of services due to the limited financial resources of service recipients.

ERADICATION OF WILD LEVELS IN PUBLIC SERVICES IN BANDUNG CLASS I ROUTINE

Illegal levies have been ingrained in the correctional ranks that exist throughout Indonesia. This has become a bad precedent for socialization in the community. With this, it is necessary to improve the integrity and transparent public service system that is provided to service recipient communities to improve public trust in correctional services in prisons and detention centers in Indonesia. Services that can be provided to service recipient communities are services that can be seen directly from the results and transparency in realizing excellent service and quality. Services that are a complaint against indications of illegal levies in prisons and detention are services to visits (bezel), remission proposals, assimilation, conditional leave, free explanatory leave, paid release, and the provision of other services needed by the community and prisoners. To get information that is as clear as possible, this study uses descriptive qualitative research methods by measuring the behavior of officers, prisoners, and prisoners. The research uses in-depth interview methods to visitors (bezel), to prisoners and prisoners as data sampling and direct observation in the Class I Prison in Bandung to find out the actual conditions in the research locus. The results of the study indicate the need for strengthening commitment with all levels of officials and officers in the Bandung Klas I Prison in eradicating illegal levies in providing services, increasing commitment and integrity in services, providing Information technology-based services and strict supervision of the giving of prisoners' rights. Realizing principles and regulations are necessary to provide guidance and training for all Klas I Bandung detention officers to strengthen Integrity in the implementation of tasks. With training and education can provide strength and insight for officers to be able to build integrity and commitment to good service in prison.

The implementation of a peer support scheme in an assertive rehabilitation ward in high secure forensic services

Purpose The purpose of this paper is to provide an overview of the implementation of a peer support volunteer scheme in a high secure setting and to explore the peer support volunteer’s experiences conducting this role, based predominantly on an assertive rehabilitation ward. Design/methodology/approach This paper has outlined the implementation of the peer support volunteer scheme in a high secure setting and has explored the peer support volunteer’s experiences conducting this role and has explored the views of newly transferred patients who have accessed this scheme. The peer support scheme is based predominantly on an assertive rehabilitation ward. The data have been collected through the completion of detailed questionnaires that have been disseminated to participants through the clinical team. Findings This paper has outlined the implementation of a peer support scheme on an assertive rehabilitation ward within a high secure forensic mental health setting. This paper has explored the role and experiences of a peer support volunteer on an assertive rehabilitation ward and has explored the experience from a service recipient’s perspective also through the completion of questionnaires. This paper has explored the overall benefits of peer support within mental health services to both the volunteer, staff members and to a patient newly admitted to the ward, and has identified the skills that the volunteer is able to develop following contribution in to the peer support scheme. Practical implications This paper has acknowledged that there have been challenges introducing this particular scheme into mental health service teams. Challenges have included establishing appropriate boundaries and dilution of the role due to power imbalances, both between the peer support volunteer and the service recipient, but also between the clinical team that supervises the overall peer support scheme (Christie, 2016). The clinical team within this particular ward have been mindful with regards to the approach that has been utilised and has therefore, included the service users within the overall development of the scheme to encompass the recovery principles, but have continued to review the progression as a team and have taken into consideration all aspects of relational security. Originality/value The paper relating to the implementation of the peer support volunteer scheme in a high secure setting has not been published before and is not under consideration for publication with another journal.