Decision and coordination of an O2O supply chain with market segmentation and showrooming effect

This paper investigates impacts of market segmentation and showrooming effect on the decision-making of an O2O supply chain, and puts forwards a contract to coordinate the O2O supply chain. Results show that, the showrooming effect is beneficial to the manufacturer, retailer and the supply chain, and the retailer will offer offline showrooming service. Under the influence of market segmentation, O2O supply chain is not necessarily better than single-channel supply chain structure. But adopting advertising and other means to improve consumers’ online channel acceptance, it can realize transformation from single-channel to O2O structure. The benefits of showrooming effect can eliminate the disadvantage of market segmentation. Moreover, a service cost sharing contract is put forward, which can perfectly coordinate the O2O supply chain with market segmentation and showrooming effect. These findings help managers to understand which channel structure is optimal by considering market segmentation and showrooming effect and identify possible pathways for them to perfectly cooperation.

A study of the degree of customer satisfaction with hotel services during COVID

The purpose of the article is to develop proposals to increase the degree of satisfaction of hotel services consumers during COVID among residents of Kazakhstan and Russia. The article examines the issues of service, service, cost and quality of services of hotel enterprises, including measures to counteract coronavirus infection. Marketing research was conducted in the third quarter of 2021, the methodology for determining the degree of satisfaction consisted of six stages. The research results have shown that, despite the existing mobility restrictions in the studied countries, the economically active population feels the need for attractive emotions, rest, and a change of scenery. The survey data showed that the epidemiological situation in the examined countries impacted tourist trips over the past year and a half. The respondents noted the need to comply with health safety measures. The choice of recreation and accommodation facilities was influenced by the cost of PCR analysis, especially for families traveling with children, and the availability of a vaccination passport. Also, in the conditions of COVID, the choice of consumers was made in favor of personal vehicles. This period has increased the demand for domestic tourism facilities. However, most previous consumers’ requirements for services have remained the same – for quality of service, cost, and friendly attitude. The respondents attributed to the key factors: hotel location, clean rooms, and quality of food. 85% of respondents are satisfied with the hotel services and measures of safe stay. Conclusions and recommendations based on the study findings can be applied by the enterprises providing hotel and catering services.

Efektivitas Biro Umum dalam Menjalankan Program E-Surat di Sekretariat Daerah Provinsi Kalimantan Barat

The purpose of this research was to find out and analyze the effectiveness of the bureau of general affairs in running the Electronic Letter program at The Regional Secretariat of West Kalimantan Province. This Study uses Gibson et al’s theory of short-term Effectiveness which is seen from production, effieciency, and satisfaction. The method used in this research is qualitative, with descriptive research. The results showed that the effectiveness of bureau of general affairs in running the Electronic Letter program at The Regional Secretariat of West Kalimantan Province already existed but was not optimal. The effectiveness of the bureau of general affairs in running the Electronic Letter program has not been effective, due to, namely a) production; which consists of incoming letter service, mail disposition information services, letter numbering service have been running according to the stages even more efficient when viewed from the previous system, but not yet optimal. This is evidenced by the internet network that is still experience problems, employees or admins who are still experiening human error, and limited facilities and infrastructure; b) effieciency; which consists of time efficiency, service cost efficiency and service procedure effieciency, in terms of efficiency both internal and external parties state that it is quite optimal because the service is faster and more efficient but still needs to be improved; c) satisfaction; internal parties feel they are quite satisfied even though they are not optimal because there are still problems in the production section, but external parties are not satisfied this is because there are parties who are still having trouble tracking the whereabouts of the letter. The recommendations of this research are: 1) changing the mindset of employees gradually by increasing socialization related to the Electronic Letter program and increasing the motivation of each employee by building good relations between employees within the The Regional Secretariat of West Kalimantan Province; 2) involving all OPD (regional device organizations) to use the Electronic Letter application; 3) the provision of good facilities and infrastructure. Keywords: Effectiveness, The Electronic Letter Program, Bureau of General Affairs

Optimal Pricing and Service Investment of Home-Sharing Platforms in a Duopoly Market

In this paper, we construct a fully covered duopoly market model. In this market, two home-sharing platforms provide differentiated rental services to consumers, respectively, and each platform has two strategies: short-term rental strategy and long-term rental strategy. This paper studies the pricing decisions and service investment of home-sharing platforms in a competitive market. The results show that, in the market equilibrium, how the platform chooses the strategy largely depends on the service quality of competitors. Specifically, when the difference in service quality is small, it is better for the two platforms to adopt the short-term rental strategy; otherwise, the two platforms are more inclined to adopt the long-term rental strategy. We also find that the commission rate and service cost will also affect the profitability of the platform. Finally, we extend the model to the uncovered market.

Integrating Cloud with Self Service Kiosk: An Impact Study on Society Evolution

Self-Service Kiosks is the invention of moving technologies with improving the services into a new era of rapid development to society. Using Self-Service Kiosks changing the lifestyle schedule of the day, no need to make free time during the working hours to accomplish the services you need, as it's available 24/7. Public sectors are adopting SSKs at a high rate knowing its potential in revolutionizing how services are offered by improving work efficiency, work experience, relieving human workloads and reducing service cost. The integration of cloud technologies with SSK is an emerging tendency. The survey conducted in the form of questionnaire indicates that cloud enabled SSKs are aesthetically appealing and its implementation would assist in offering right content to a right person at the right time. As several industries adopted SSKs technology to provide their services, this study aims to understand the impact of the self-service kiosk on society and explain the association between self-service kiosk and cloud- computing.

Designing Zonal-Based Flexible Bus Services Under Stochastic Demand

In this paper, we develop a zonal-based flexible bus services (ZBFBS) by considering both passenger demands’ spatial (origin-destination or OD) and volume stochastic variations. Service requests are grouped by zonal OD pairs and number of passengers per request, and aggregated into demand categories which follow certain probability distributions. A two-stage stochastic program is formulated to minimize the expected operating cost of ZBFBS, in which the zonal visit sequences of vehicles are determined in stage 1, whereas in stage 2, service requests are assigned to either regular routes determined in stage 1 or ad hoc services that incur additional costs. Demand volume reliability and detour time reliability are introduced to ensure quality of the services and separate the problem into two phases for efficient solutions. In phase 1, given the reliability requirements, we minimize the cost of operating the regular services. In phase 2, we optimize the passenger assignment to vehicles to minimize the expected ad hoc service cost. The reliabilities are then optimized by a gradient-based approach to minimize the sum of the regular service operating cost and expected ad hoc service cost. We conduct numerical studies on vehicle capacity, detour time limit and demand volume to demonstrate the potential of ZBFBS, and apply the model to Chengdu, China, based on real data to illustrate its applicability.

The Service Strategy and Influencing Factors of Online Recycling of Used Mobile Phones

Currently, many online platforms participate in the recycling of waste products, and the online recycling of used mobile phones is especially popular. We explore the service strategy for and the factors influencing customers’ willingness of online recycling (CWOR) of used mobile phones. We develop a game model of a reverse supply chain comprising a mobile phone manufacturer (MPM) and an online recycling platform (ORP) to analytically examine the influencing factors of CWOR. We show that the MPM’s profit is mainly affected by CWOR and the ORP’s offered recycling service. The impacts of customers’ preferences of the recycling price and recycling service on the MPM’s profit depend on the service cost coefficient. The ORP’s profit is independent of its service cost and customers’ preference of the recycling service. However, the impact of the recycling commission is restricted by customers’ preference of the recycling price. We also use structural equation modelling to empirically show that recycling service and environmental consciousness positively affect CWOR, and environmental protection publicity enhances environmental consciousness. In addition, customers’ age and income moderate the recycling service–CWOR link. Our findings reveal that improving the recycling service can directly and indirectly promote the recycling of used mobile phones. These findings provide guidance to the government and businesses related to used mobile phone recycling.

The effect of using the balanced scorecard (BSC) on reducing banking services costs – An applied study on commercial banks in Palestine –: أثر استخدام بطاقة الأداء المتوازن في تخفیض تكاليف الخدمات المصرفية – دراسة تطبيقية على البنوك التجارية في فلسطين –

The study aimed to measure the effect of the Balanced Scorecard (BSC), with its four dimensions (financial, clients, internal operations, learning and growth) on reducing banking services costs in commercial banks in Palestine. The study used the descriptive, analytical, and also the regression analysis methods. The study depends on the questionnaire which was addressed, to (general manager, financial director, observer, head of accounting department). The study sample contained (47) employees working in commercial banks in Palestine. The study results showed a significant effect of using the Balanced Scorecard (BSC) and its four dimensions (financial, clients, internal operations, learning and growth) on reducing banking services costs in commercial banks in Palestine, The study recommended the necessity for commercial banks departments in Palestine to pay more attention to clarifying the importance of the Balanced Scorecard (BSC) method, which is one of the modern methods of accounting and its role in reducing banking services costs. And developing service cost plans using the Balanced Scorecard (BSC) and paying attention to all dimensions of the Balanced Scorecard for its role in reducing the costs of the services provided.

Preferences for chlamydia testing and management in Hong Kong: a discrete choice experiment

ObjectivesAs most chlamydia cases are asymptomatic, regular testing and timely management may be necessary for control. We aimed to determine the preferences of people living in Hong Kong for chlamydia testing and management services.MethodsAn online panel of sexually active individuals living in Hong Kong completed the survey with two discrete choice experiments (DCEs). The first DCE examined the preferred attributes of a chlamydia testing service (cost, location, appointment time, speed of results, delivery of results and availability of other STI testing). The second DCE examined the preferred attributes of a chlamydia management service (cost, access to patient-delivered partner therapy, location, travel time, type of person consulted and attitude of staff).ResultsIn total, 520 individuals participated: average age 36.8 years (SD 9.9), 40% males and 66% had a bachelor’s degree or higher. Choosing to test was most influenced by cost, followed by speed of results, delivery of results, extra STI testing, appointment available and the least important was the location of testing. Choosing to attend for management was most influenced by staff’s attitude, followed by cost, who they consult, access to patient-delivered partner therapy, travel time and the least important was treatment location.ConclusionTo design effective chlamydia testing and management services, it is vital to respond to patient needs and preferences. For people living in Hong Kong, cost and staff attitude were the most important factors for deciding whether to test or be managed for chlamydia, respectively.