scholarly journals An Empirical Study of Knowledge Management in University Libraries in SADC Countries

10.5772/36309 ◽  
2012 ◽  
Author(s):  
Priti Jain
Keyword(s):  
Knowledge Management ◽  
Empirical Study ◽  
University Libraries

Stairways to heaven: implementing social media in organizations

2013 ◽  
Vol 17 (5) ◽  
pp. 741-754 ◽  
Author(s):  
Moria Levy
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Empirical Study ◽  
Design Methodology ◽  
Applied Research ◽  
Service Marketing ◽  
Content Type ◽  
Four Levels ◽  
Functional Components ◽  
Practical Implications

Purpose – This paper is aimed at both researchers and organizations. For researchers, it seeks to provide a means for better analyzing the phenomenon of social media implementation in organizations as a knowledge management (KM) enabler. For organizations, it seeks to suggest a step-by-step architecture for practically implementing social media and benefiting from it in terms of KM. Design/methodology/approach – The research is an empirical study. A hypothesis was set; empirical evidence was collected (from 34 organizations). The data were analyzed both quantitatively and qualitatively, thereby forming the basis for the proposed architecture. Findings – Implementing social media in organizations is more than a yes/no question; findings show various levels of implementation in organizations: some implementing at all levels, while others implement only tools, functional components, or even only visibility. Research limitations/implications – Two main themes should be further tested: whether the suggested architecture actually yields faster/eased KM implementation compared to other techniques; and whether it can serve needs beyond the original scope (KM, Israel) as tested in this study (i.e. also for other regions and other needs – service, marketing and sales, etc.). Practical implications – Organizations can use the suggested four levels architecture as a guideline for implementing social media as part of their KM efforts. Originality/value – This paper is original and innovative. Previous studies describe the implementation of social media in terms of yes/no; this research explores the issue as a graded one, where organizations can and do implement social media step-by-step. The paper's value is twofold: it can serve as a foundational study for future researches, which can base their analysis on the suggested architecture of four levels of implementation. It also serves as applied research that will help organizations searching for social media implementation KM enablers.

scholarly journals Organizational Factors as Predictors of Knowledge Management Practices in Federal University Libraries in Nigeria

2018 ◽  
Vol 13 (2) ◽  
pp. 48-69 ◽  
Author(s):  
Cyprian Ifeanyi Ugwu
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Correlation Coefficients ◽  
Organizational Factors ◽  
Management Tool ◽  
Management Support ◽  
University Libraries ◽  
Internal Reliability ◽  
Knowledge Management Practices ◽  
Positive Correlations

Abstract Objective – University libraries in Nigeria are facing challenges arising from poor funding, increasing user demands, and a competitive information environment. Knowledge management has been accepted by information professionals as a viable management tool, but issues surrounding its application require empirical investigation. The aim of this study is to determine the organizational factors that are correlates and predictors of knowledge management practices in federal university libraries in Nigeria. Methods – The study was based on a correlational research design. Twenty heads of university libraries in Nigeria responded to a structured questionnaire developed by the researcher. The questionnaire was validated by experts and its internal reliability was 0.78 obtained through Cronbach’s alpha procedures. The data collected were analyzed using Mean, Standard Deviation, One-Way ANOVA, Pearson’s Product Moment Correlation Coefficient, and regression analysis. Results – The study found that management support and collaboration were the most significant predictors of knowledge management practices in federal university libraries in Nigeria.  Even though human resources policy and rewards systems had positive correlations with knowledge management practices, their correlation coefficients were not significant. Conclusion – The success of knowledge management in university libraries in Nigeria depends on some contextual factors such as the support given by the management staff and the extent of collaboration among staff.

How Customer Knowledge Management is Becoming a Dominant Industry Trait

2013 ◽  
pp. 77-102
Author(s):  
A. F. Wazir Ahmad ◽  
Mohammad Muzahid Akbar
Keyword(s):  
Knowledge Management ◽  
Reference Material ◽  
Empirical Study ◽  
Review Of The Literature ◽  
Customer Knowledge ◽  
Detailed Review ◽  
Customer Knowledge Management ◽  
Comprehensive Reference

This chapter provides a detailed review of the literature to understand the origin and nature of CKM, its major theoretical tenets, and well-known CKM models to underscore what is needed if an organization considers working on CKM. The synthesis of key CKM models has brought out valuable insights to assist and further any empirical study in this field. This chapter may serve as a comprehensive reference material for future researchers.

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