Impact of knowledge management and ICT on operational efficiency: an empirical study

2018 ◽  
Vol 9 (2) ◽  
pp. 174
Author(s):  
Salama S. Al Qubaisi ◽  
Mian M. Ajmal ◽  
Mehmood Khan
Keyword(s):  
Knowledge Management ◽  
Empirical Study ◽  
Operational Efficiency

Stairways to heaven: implementing social media in organizations

2013 ◽  
Vol 17 (5) ◽  
pp. 741-754 ◽  
Author(s):  
Moria Levy
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Empirical Study ◽  
Design Methodology ◽  
Applied Research ◽  
Service Marketing ◽  
Content Type ◽  
Four Levels ◽  
Functional Components ◽  
Practical Implications

Purpose – This paper is aimed at both researchers and organizations. For researchers, it seeks to provide a means for better analyzing the phenomenon of social media implementation in organizations as a knowledge management (KM) enabler. For organizations, it seeks to suggest a step-by-step architecture for practically implementing social media and benefiting from it in terms of KM. Design/methodology/approach – The research is an empirical study. A hypothesis was set; empirical evidence was collected (from 34 organizations). The data were analyzed both quantitatively and qualitatively, thereby forming the basis for the proposed architecture. Findings – Implementing social media in organizations is more than a yes/no question; findings show various levels of implementation in organizations: some implementing at all levels, while others implement only tools, functional components, or even only visibility. Research limitations/implications – Two main themes should be further tested: whether the suggested architecture actually yields faster/eased KM implementation compared to other techniques; and whether it can serve needs beyond the original scope (KM, Israel) as tested in this study (i.e. also for other regions and other needs – service, marketing and sales, etc.). Practical implications – Organizations can use the suggested four levels architecture as a guideline for implementing social media as part of their KM efforts. Originality/value – This paper is original and innovative. Previous studies describe the implementation of social media in terms of yes/no; this research explores the issue as a graded one, where organizations can and do implement social media step-by-step. The paper's value is twofold: it can serve as a foundational study for future researches, which can base their analysis on the suggested architecture of four levels of implementation. It also serves as applied research that will help organizations searching for social media implementation KM enablers.

How Customer Knowledge Management is Becoming a Dominant Industry Trait

2013 ◽  
pp. 77-102
Author(s):  
A. F. Wazir Ahmad ◽  
Mohammad Muzahid Akbar
Keyword(s):  
Knowledge Management ◽  
Reference Material ◽  
Empirical Study ◽  
Review Of The Literature ◽  
Customer Knowledge ◽  
Detailed Review ◽  
Customer Knowledge Management ◽  
Comprehensive Reference

This chapter provides a detailed review of the literature to understand the origin and nature of CKM, its major theoretical tenets, and well-known CKM models to underscore what is needed if an organization considers working on CKM. The synthesis of key CKM models has brought out valuable insights to assist and further any empirical study in this field. This chapter may serve as a comprehensive reference material for future researchers.

Employee Portals based on Knowledge Management in Public Education

2015 ◽  
Vol 7 (2) ◽  
pp. 1-15
Author(s):  
Héctor Marcos Pérez Feijoo ◽  
Mercedes García Ordaz ◽  
Francisco J Martínez López
Keyword(s):  
Organizational Change ◽  
Knowledge Management ◽  
Structural Equation Modeling ◽  
Public Education ◽  
Public Sector ◽  
Empirical Study ◽  
Structural Equation ◽  
Equation Modeling ◽  
The Core ◽  
Tpb Model

The e-government development in Spain still lacks in the employee perspective. This background is clearly visible in the educative public sector where the authors can found several online services to employees but can't find a complete employee portal. The implementation of such systems is an opportunity to embed knowledge management, as it's the core process in education, but it would imply a deep organizational change. Thus, it is crucial to determine the barriers that could potentially prevent their implementation. The study aims to establish the barriers that influence the intention of use of those employee portals. The researchers used structural equation modeling to conduct an empirical study based on a hybrid TAM-TPB model. The results have found evidence on the majority of the proposed hypothesis. The authors conclude the study with a set of recommendations for the developers that could help in avoiding the effects of such barriers.

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