scholarly journals Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Jerome J. Patience ◽  
Danielle Nel
Keyword(s):  
Service Delivery ◽  
Infrastructure Management ◽  
The City

scholarly journals Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Jerome J. Patience ◽  
Danielle Nel
Keyword(s):  
Service Delivery ◽  
Asset Management ◽  
Critical Role ◽  
Integrated Approach ◽  
Infrastructure Management ◽  
Gauteng Province ◽  
Service Departments ◽  
The Republic ◽  
Sustainable Services ◽  
The City

Background: Property, plant and equipment (PPE) represent a significant portion of the asset base of any municipality and thus a municipality has a moral and legislative duty to safeguard these assets against damage and/or wilful neglect.Aim: This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city’s infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies.Methods: This study followed a mixed-method approach and the system’s theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities.Results: The findings of the study reveal that even though the city is doing well in terms of certain aspects of service delivery, there still remain many issues regarding the management of infrastructure that impede its ability to provide sustainable services that can ultimately lead to economic growth and development.Conclusion: Recommendations to the city include the upskilling of especially the senior management in terms of the critical role they play in maintaining the city’s infrastructure assets. Another recommendation is that politicians do not only think in terms of adding to the city’s current infrastructure whilst not attending to the maintenance of existing assets and most critically, the city does not follow an integrated approach in terms of the comprehensive infrastructure programme.

Recentralisation Of Performance Of Urban Solid Waste Management Service Delivery In Lubage-Kampala Uganda

2020 ◽  
Vol 8 (8) ◽  
pp. 82-99
Author(s):  
Madinah Nabukeera
Keyword(s):  
Service Delivery ◽  
Solid Waste ◽  
Traffic Management ◽  
Solid Waste Management ◽  
Secondary Data ◽  
Capital City ◽  
Management Service ◽  
The Road ◽  
On The Road ◽  
The City

Kampala is a government seat and the capital city of Uganda. Kampala has been referred to as an executive slum due to its breakdown in service delivery. Currently the city is facing increased population growth, increased demand for services, changing consumptions, rising income which has caused urbanization that resulted into increased solid waste generated. While Kampala has a lot of challenges i.e., garbage, potholes, sewer service, construction, traffic management, corruption, health services, environment, stray livestock and management of markets. The main objective of this papers was to investigate service delivery during the recentralization of the city in line with garbage tonnage. Secondary data from Lubaga division used with content analysis to analysis the collected data. Results indicated that a small number of trips and fuel consumption in December compared to October and November 2016. The fall in trend of garbage collected could be as a result of some measures like burning which are adopted by some households in Rubaga division. It is also believed that some KCCA garbage vehicles remain on the road sides and this would make it hard for some people who are far from the road to bring their garbage.

scholarly journals The effectiveness of the quality of women's performance in NGOs In the city of Mecca, Jeddah and Taif: فعالية جودة أداء المرأة في الجمعيات الأهلية في مدينة مكة المكرمة وجده والطائف

2020 ◽  
Vol 4 (3) ◽  
Author(s):  
Heba Ahmed Abdulltef khalefa
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Survey Method ◽  
Data Collection Tool ◽  
Delivery Method ◽  
Social Survey ◽  
The Social ◽  
The City ◽  
Descriptive Method

The study aimed to identify the effectiveness of the quality of performance of women in NGOs. The results showed that the quality of the performance of women in NGOs was determined by the study sample (Speed ​​of service delivery, development and improvement of services provided, continuity in service delivery, service delivery method, cooperation with members of NGOs. Cooperation with citizens to meet their needs). She also showed professional proposals to increase the effectiveness of the quality of women's performance in NGOs. The results reached a suggested concept to increase the researcher used the descriptive method suitable for the social survey method using a comprehensive questionnaire based on the questionnaire as a data collection tool. Data will be coded and analyzed statistically using SPSS.V. 21.0

The causes of poor infrastructure management and maintenance in South African municipalities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Odwa Mazele ◽  
Christopher Amoah
Keyword(s):  
Service Delivery ◽  
South African ◽  
Management Strategies ◽  
Infrastructure Development ◽  
Infrastructure Management ◽  
Eastern Cape ◽  
Content Type ◽  
Public Property ◽  
The Government ◽  
Development And Management

PurposeInfrastructure development and management form the central part of the government's commitment and responsibility to deliver essential services to the communities. However, much focus has been placed on the development aspect, with very little focus on the management and maintenance aspects, causing service delivery problems. This study explores the causes of poor management of immovable municipal infrastructure in South Africa.Design/methodology/approachA qualitative approach was adopted; thus, a sample of 15 participants consisting of senior municipal workers, local organizations and forums in Ngqushwa Municipality in Eastern Cape were identified and interviewed. The interview data were analyzed using thematic content analysis to determine the common themes and the frequencies.FindingsThe study's findings indicate numerous causes of poor municipal infrastructure management, including lack of funding, lack of capacity, poor planning and oversight, lack of By-laws, grant dependency and corruption. The municipality's failure to address these issues has resulted in increased service protests, destruction of public property, interruption of services and loss of confidence in municipal administrations.Research limitations/implicationsAlthough the study concentrated on one municipality, the findings may be applicable to other South African municipalities.Practical implicationsTo provide efficient services for the inhabitants to curtail aggravated service delivery protests, there is an urgent need for the municipalities to institute effective measures to manage and maintain the infrastructure that serves the communities.Originality/valueThe study has identified the factors underpinning ineffective management of the municipalities' facilities and the resultant's effects. Thus, the findings will guide the government and the authorities on the infrastructural management strategies for effective service delivery.

scholarly journals e-Governance in Davao Region: An Assessment of City Government Websites

2017 ◽  
Vol 7 (3) ◽  
pp. 133
Author(s):  
Glenne Berja Lagura
Keyword(s):  
Service Delivery ◽  
Group Discussion ◽  
City Government ◽  
Full Disclosure ◽  
Policy Making Process ◽  
Efficiency And Effectiveness ◽  
Government Websites ◽  
The City ◽  
Frequency Counts

The study evaluated the resources and services available in the official government websites of all the cities in Davao Region to determine the extent of its implementation of e-governance. In particular, the assessment was done to verify if the following contents were promoted in their websites: (a) citizen awareness and understanding of their community’s characteristics; (b) efficiency and effectiveness in service delivery; (c) transparency and accountability in operations and services; (d) awareness of policy making process and participation in decision making; (e) linkage and interaction between government and citizens and other groups; and (f) linkage between government and business. Moreover, the compliance of the city websites in posting the reports required by the Full Disclosure Policy (FDP) was also determined.            Results were initially obtained through an assessment done by the researcher using the checklist adapted from the study of Siar (2007). Preliminary findings were triangulated and substantiated from the Focus Group Discussion (FDG) with thirty (30) information technology participants who scrutinized the available contents in each of the website using the same checklist. Frequency counts, means and percentages were utilized from the derived significant discussions.            Findings showed that relatively low results were acquired by the city websites in Davao Region except for Davao and Tagum where most of the contents were promoted in the site. Moreover, the websites of both cities have advanced features and services which were not included in the checklist. As to the FDP compliance, findings revealed that except for Digos, all cities utilized their website to post the reports required under the FDP.            The study concludes that while all cities have utilized their websites for e-governance, the quality of its contents show substandard adoption and underutilization. The study suggests that each city exploit the benefits offered by the websites as a medium in promoting innovative public service delivery.

scholarly journals Place-based public service delivery: A method to mitigate social risk?

2019 ◽  
Vol 28 (2) ◽  
pp. 177-199
Author(s):  
Paula Sonja Karlsson
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Authority ◽  
Social Innovation ◽  
Service System ◽  
Social Risk ◽  
The Public ◽  
The Uk ◽  
The City ◽  
Learning Points

This study examines the approach taken by one Scottish council in the use of a place-based approach, aiming to investigate whether systemic mitigation of social risk can be achieved with place-based social innovation. Many local authorities have utilised the ‘Total Place’ ideology in the UK as a means of redesigning the public service system. This paper presents a longitudinal review of The City of Edinburgh Council's approach to Total Place, based on qualitative documentary and interview data collected over five years from 2012–2017. The paper presents the experiences from approaches implemented in the city and learning points put forward to the council. It finds that social risk can be mitigated locally, but continued commitment and conscious effort to use the learning from their Total Places is required from the local authority in whatever future approach they take to localities working.

scholarly journals Recentralisation and Urban Service Delivery in Kampala Capital City Authority—Uganda

2020 ◽  
Vol 3 (3) ◽  
pp. p116
Author(s):  
Nabukeera Madinah (PhD)
Keyword(s):  
Service Delivery ◽  
Capital City ◽  
Residential Areas ◽  
City Authority ◽  
Piped Water ◽  
Urban Service ◽  
Quantitative Data Analysis ◽  
Kampala City ◽  
The City ◽  
Improve Service Delivery

Recentralisation in of Kampala City took effect in 2010 under the Kampala Capital City Authority (KCCA) Act with responsibility to manage the city on behalf of government of Uganda with the view to improve service delivery. The dynamics provided for both decentralization and Recentralisation policies during its implementation which led to shift of powers back to the centre. The study focused on quantitative data analysis and finding reviled 60.8 percent of female under school going age are not attending school, there is 98.9 percent have access to clean piped water, 62 percent of solid waste is from residential areas, 8.2 percent use commercial toilets and 72.6 percent are 5 kilometers away from the health facility hence a significant improvement in service delivery.

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