scholarly journals Place-based public service delivery: A method to mitigate social risk?

2019 ◽  
Vol 28 (2) ◽  
pp. 177-199
Author(s):  
Paula Sonja Karlsson
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Authority ◽  
Social Innovation ◽  
Service System ◽  
Social Risk ◽  
The Public ◽  
The Uk ◽  
The City ◽  
Learning Points

This study examines the approach taken by one Scottish council in the use of a place-based approach, aiming to investigate whether systemic mitigation of social risk can be achieved with place-based social innovation. Many local authorities have utilised the ‘Total Place’ ideology in the UK as a means of redesigning the public service system. This paper presents a longitudinal review of The City of Edinburgh Council's approach to Total Place, based on qualitative documentary and interview data collected over five years from 2012–2017. The paper presents the experiences from approaches implemented in the city and learning points put forward to the council. It finds that social risk can be mitigated locally, but continued commitment and conscious effort to use the learning from their Total Places is required from the local authority in whatever future approach they take to localities working.

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

ANALISIS MCDONALDISASI BENTUK PELAYANAN PUBLIK PADA SISTEM E-FILING DIREKTORAT JENDERAL PAJAK (DJP) ONLINE

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Putri Maulina
Keyword(s):  
Communication Technology ◽  
Public Service ◽  
Service System ◽  
Easy Access ◽  
Theory Approach ◽  
The Public ◽  
Filing System ◽  
State Tax ◽  
Information And Communication ◽  
Qualitative Descriptive

In this contemporary era, the forms of public service in Indonesia have become increasingly practical and instant. Conditions like this to illustrate how the phenomenon of McDonaldization began to plague into public service systems, one of which is with the public service system e-Filing DJP Online. E-Filing DJP Online is an application of public services based on information and communication technology implemented by the state tax execution agency to provide easy access to services for the Taxpayers in Indonesia. The purpose of this study is to see how the principles of McDonaldization are applied in the public service system of tax agencies through the DGT Online e-Filing system. The theory approach used is McDonaldization Theory by George Ritzer, and the concept of Public Service. The method used is qualitative descriptive, with literature review approach. The results show that the DGT Online e-Filing system applies the principles of McDonaldization in the form of its services, namely: efficiency, quantified and qualified services, predictability, control, and ultimately the rationale for irrationality of service.Keywords: McDonaldization, Public Service, Tax, e-Filing

scholarly journals THE PROBLEMS AND COUNTERMEASURES OF BRINGING COLLEGE SPORTS RESOURCES INTO THE PUBLIC SERVICE SYSTEM OF NATIONAL FITNESS IN THE NEW ERA

2021 ◽  
Vol 27 (spe) ◽  
pp. 94-96
Author(s):  
Zhonglin Ma
Keyword(s):  
Public Service ◽  
Evaluation Method ◽  
Service System ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Fuzzy Evaluation ◽  
Fuzzy Comprehensive Evaluation Method ◽  
New Era ◽  
The Public ◽  
Comprehensive Evaluation Method

ABSTRACT With the deepening of the national health program, the number of people participating in sports activities is increasing, and the problem of insufficient community sports resources is becoming more and more obvious. It is an effective way of solving the problem of injecting sports resources into the public service system of national fitness, but the process of integration of sports resources and public national fitness service is not smooth. Through expert consultation and a fuzzy comprehensive evaluation method, this study analyzed the current situation of university sports resources into the public service system of national fitness, and collected the evaluation of social fitness personnel on the opening of university resources by means of a questionnaire combined with experts' opinions, using a fuzzy comprehensive evaluation method to transform subjective and fuzzy evaluation into objective and specific evaluation points. The research shows that the current level of university sports resources into the public service system of national fitness is low, which shows that the sports resources sharing policy under the national fitness has not been well implemented. The study proposes that the level of sharing of sports resources can be strengthened by the awareness of sharing of sports resources by university leaders and improving the management system. This study is expected to represent a reference for the university sports resources into the public service system of national fitness in the new era.

scholarly journals Analysis of Multi-Element Blended Course Teaching and Learning Mode Based on Student-Centered Concept under the Perspective of “Internet+”

2020 ◽  
Vol 8 (1) ◽  
pp. p13
Author(s):  
Yirong Liu ◽  
Xuewei Zhou ◽  
Zhili Zhang ◽  
Xinpeng Xu
Keyword(s):  
Public Service ◽  
Teaching And Learning ◽  
Swot Analysis ◽  
Service System ◽  
Traditional Teaching ◽  
Teaching Mode ◽  
Student Centered ◽  
The Public ◽  
Internet Education ◽  
Blended Course

The integration of Internet and education has changed students’ learning environment and affected their learning behavior, which poses a greater challenge to the traditional teaching mode. Through the SWOT analysis of the “student centered” multi-element blended teaching mode in the era of “Internet + education”, it is concluded that the adaptability of learners themselves and the mismatch between teachers’ educational ideas and this teaching model delay the development of education to a certain extent. Some suggestions are put forward, such as strengthening the supervision and guidance, implementing the teaching and learning model scientifically, improving teachers’ ideology and comprehensive quality, and making full use of the characteristics of Internet opening, sharing and collaboration to construct the public service system and platform of national educational resources.

scholarly journals Does Public Service Television Really Give Consumers Less Good Value for Money than the Rest of the Market?

2018 ◽  
Author(s):  
Patrick Barwise
Keyword(s):  
Public Service ◽  
Policy Implication ◽  
Value For Money ◽  
Trade Off ◽  
The Public ◽  
Consumer Value ◽  
Consumer Benefits ◽  
The Uk ◽  
Tv Commercial ◽  
Better Than

This chapter explores the assumption that public service television (PST), i.e. BBC TV, commercial public service broadcasters (PSBs), and non-PSBs, offers less consumer value for money than the rest of the market in the UK; that the only continuing rationale for PST rests on citizen concerns. It shows that PST does give citizens public service benefits over and above those provided by the non-PSBs and online-only TV players, and these ‘citizenship’ benefits are highly valued by the public. PST also offers consumers better value for money because the non-PSBs' significantly higher cost per viewer-hour seems unlikely to be compensated for by commensurately higher audience appreciation. The main policy implication is simple: there is no necessary trade-off between citizen and consumer benefits: pound for pound, PST appears to deliver both sets of benefits better than the rest of the market.

scholarly journals Inovasi Pelayanan Publik Program E-Retribusi Di Dinas Perdagangan Kota Surakarta

2020 ◽  
Vol 8 (2) ◽  
pp. 109-118
Author(s):  
Lies Fajarwati Wijaya ◽  
Winarti Winarti ◽  
Joko Suranto
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
The Public ◽  
Local Revenue ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
The City ◽  
Descriptive Method ◽  
Smart Government ◽  
Trade Office

The e-retribution public service innovation by the Surakarta City Trade Office is a new concept regarding the online levy payment system. First launched in mid-2016, E-retribution as part of the implementation of smart government is included in the smart city indicator. This study uses the typology theory of public service innovation Muluk (2008). Research location in the city trade office Surakarta, with a qualitative descriptive method. The data collection technique was obtained by purposive sampling through informant interviews, observations and documents. The results show that the public service innovation with the e-retribution program can simplifying public services and saving more time, costs and human resources, ensuring accountable transactions. In addition, E-retribution has an impact on increasing Solo Local Revenue every year.

Talent management

2021 ◽  
Vol 23 (1) ◽  
pp. 65-69
Author(s):  
MARINA SAVELYEVA ◽  
Keyword(s):  
Public Service ◽  
Talent Management ◽  
Project Teams ◽  
Competitive Advantages ◽  
Creative Activity ◽  
Work Activities ◽  
The Public ◽  
Routine Work ◽  
The City ◽  
Difficult Situations

Developing the talents of the organization’s employees is becoming an increasingly important component for the formation of the organization’s competitive advantages since it is aimed at attracting and retaining high-quality specialists. The concept of talent can be described as a multifaceted phenomenon, including person’s abilities acquired from birth, skills obtained throughout life, and involvement in a favorite type of occupation. The article describes the main ways to identify employees’ talents, such as: “Tricky questions”, “Matrix for determining talent”, and analysis of employee’s personal life. The author recommends paying special attention to the context and examples of difficult situations from the employee’s work activities, the made-up decisions in these conditions, as well as to analyze the most successfully mastered areas. The author also identifies key positions regarding the motivation of talent development and emphasizes that the main driving force in creative activity is not monetary remuneration or evaluation of human efforts but opportunities for employees to show an aptitude to research, learn and develop. As a result of analyzing the experience of talent management in the public service of the city of Singapore, the article highlights such methods of working with talented employees as allocating working time for training, staff rotation, participation in inter- structural project teams, and mentoring. Also, the author considers the trend of introduction and use of artificial intelligence in the organization’s activities and its impact on the work of talented employees. It allows automating routine work and creating conditions for shifting the focus of employees to work creatively.

Recommendations of the Puttnam Report1

2018 ◽  
Keyword(s):  
Professional Development ◽  
Northern Ireland ◽  
Public Service ◽  
Television System ◽  
Entry Level ◽  
The Public ◽  
Faith Based ◽  
Current Affairs ◽  
The Uk ◽  
Children's Programming

This chapter presents the recommendations of the Puttnam Report. It covers recommendations for the BBC, Channel 4, ITV, and Channel 5. It proposes the establishment of a new fund for public service content. It also discusses the dissatisfaction with the performance of public service television from ethnic, regional, national and faith-based minorities; the failure of the public service television system to reflect the changing constitutional shape of the UK such that audiences in Scotland, Wales, Northern Ireland, and the English regions; the decline in investment in some of the genres traditionally associated with public service television: arts, current affairs and children's programming; and the need for a more consolidated approach to maximising entry-level opportunities and increasing investment in training and professional development at all levels of the industry.

scholarly journals Improving Educational Outcomes through Getting It Right for Every Child in Glasgow

2020 ◽  
Vol 28 (S1) ◽  
pp. S86-S92
Author(s):  
Maureen McKenna
Keyword(s):  
Higher Education ◽  
Young People ◽  
Educational Outcomes ◽  
Local Authority ◽  
Learning Experience ◽  
Prior Experience ◽  
Universities And Colleges ◽  
The Uk ◽  
The City

This article sketches the context of education in Glasgow, which is Scotland’s largest local authority, serving some of the most deprived communities in Scotland and the UK. It considers the ways in which we work with our schools to raise aspirations and extend young people’s horizons, and explores some of the successes and some of the challenges we have faced and continue to face in bridging the gap between school and higher education. In Scotland, higher education can be delivered through colleges as well as universities. This is an important dimension for our young people, as colleges offer a different learning experience for them and, for some, this can be a more successful learning pathway. There are also other pathways to higher education, for example through work-based learning, such as apprenticeships. Our partnerships with universities and colleges is very strong. Through this partnership there is a range of programmes which support young people across the city to learn about life in university. This is especially important for young people from deprived communities as, often, their families do not have prior experience of higher education. The means of funding and planning these programmes can be viewed as both an enabler and a barrier in certain contexts.

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