scholarly journals The City of Pancevo’s Citizen Service Center, Serbia: Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

10.1596/27483 ◽  
2017 ◽  
Author(s):  
Helene Pfeil ◽  
Sanjay Agarwal ◽  
Berenike Laura Schott ◽  
Kimberly D. Johns
Keyword(s):  
Service Delivery ◽  
Service Center ◽  
The City ◽  
Citizen Service ◽  
Municipal Level

scholarly journals Rethinking planning in a digital marketplace: implications of e-commerce for land use policy in Toronto

2021 ◽  
Author(s):  
John Federici
Keyword(s):  
Land Use ◽  
Case Studies ◽  
Land Use Policy ◽  
Retail Development ◽  
Goods Movement ◽  
Planning Framework ◽  
Land Use Policies ◽  
Industrial Real Estate ◽  
The City ◽  
Municipal Level

The intention of the Growth Plan for the Greater Golden Horseshoe is to create a planning framework that achieves complete communities and a thriving economy. However, there is minimal direction for municipalities planning for retail development to realize these goals. This is problematic, as e-commerce is disrupting the retail industry and is transforming the commercial and industrial real estate that support it. This paper examines e-commerce growth over the past thirteen years in Canada and demonstrates how this is prompting changes in both land markets through two case studies. Case studies identify implications that e-commerce will create for land use policy in Toronto moving forward. Recommendations presented to address these implications prompt upper levels of government to collect data to inform decision making at the municipal level. Recommendations for the City of Toronto are aimed at relaxing land use policies to create a strategy to facilitate efficient goods movement. Key words: E-commerce; Land Use Policy; Toronto, Canada

scholarly journals Spatial shrinking and polarization of rural space in the Republic of Tatarstan in the context of population depopulation

2020 ◽  
pp. 32-45
Author(s):  
D.O. Egorov ◽  
◽  
Keyword(s):  
Population Growth ◽  
Rural Population ◽  
Total Population ◽  
Steady Increase ◽  
Rural Space ◽  
Regional Center ◽  
The Republic ◽  
The City ◽  
Municipal Level ◽  
Administrative Center

The article analyzes the directions and intensity of rural population depopulation from the standpoint of its influence on the transformation of settlement in the Republic of Tatarstan from the 1970s to the present. Three periods of changes in the distribution of the rural population were identified: soviet (1970–1991), de-urbanization (1991–2000) and suburbanization (weakly expressed in the 2000s and clearly pronounced since the 2010s). The first period under consideration fell on the peak of the decline in the rural population, but the pole near the regional center depopulated less intensively than the distant periphery. The de-urbanization period did not have clear territorial trends in changes in the number of inhabitants. In the 2010s. There is a steady increase in the population in the areas of neighbors of the largest cities of the republic. A more detailed study showed that this increase is largely associated with the settlement of urban-type residential complexes. 1970 to 2019 the share of rural residents living in areas bordering the city of Kazan and Naberezhnye Chelny increased from 15.1 to 25%. Similar polarization processes are taking place at the municipal level. The period considered from 2002 to 2019 showed the process of increasing the share of the population of the administrative center from the total population of the district. In more than half of the cases, this process took place due to population growth in the centers of municipalities and the decline of the rest of the population. The population in other municipalities decreased in the administrative centers less intensively than outside them.

E-Value Creation in a Government Web Portal in South Africa

2011 ◽  
pp. 384-390 ◽  
Author(s):  
Blessing M. Maumbe ◽  
Wallace J. Taylor
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Service Delivery ◽  
Value Creation ◽  
Public Management ◽  
New Public Management ◽  
Government Information ◽  
Web Portal ◽  
New Public ◽  
Citizen Service

By the end of 2005, an emerging era of e-government had arrived in South Africa with the promise to transform public service delivery and the relationships between government, business and the citizens. E-government has been perceived as the second revolution in public management after the new public management of the 1980s (Saxena, 2005; Teicher, Hughes, & Dow, 2002). The advent of e-government information and services globally has brought increasing focus on the need to develop user-oriented quality Web portal services. Prior to this time, governments paid little attention to citizen service quality issues (Teicher et al., 2002).

Recentralisation Of Performance Of Urban Solid Waste Management Service Delivery In Lubage-Kampala Uganda

2020 ◽  
Vol 8 (8) ◽  
pp. 82-99
Author(s):  
Madinah Nabukeera
Keyword(s):  
Service Delivery ◽  
Solid Waste ◽  
Traffic Management ◽  
Solid Waste Management ◽  
Secondary Data ◽  
Capital City ◽  
Management Service ◽  
The Road ◽  
On The Road ◽  
The City

Kampala is a government seat and the capital city of Uganda. Kampala has been referred to as an executive slum due to its breakdown in service delivery. Currently the city is facing increased population growth, increased demand for services, changing consumptions, rising income which has caused urbanization that resulted into increased solid waste generated. While Kampala has a lot of challenges i.e., garbage, potholes, sewer service, construction, traffic management, corruption, health services, environment, stray livestock and management of markets. The main objective of this papers was to investigate service delivery during the recentralization of the city in line with garbage tonnage. Secondary data from Lubaga division used with content analysis to analysis the collected data. Results indicated that a small number of trips and fuel consumption in December compared to October and November 2016. The fall in trend of garbage collected could be as a result of some measures like burning which are adopted by some households in Rubaga division. It is also believed that some KCCA garbage vehicles remain on the road sides and this would make it hard for some people who are far from the road to bring their garbage.

scholarly journals The effectiveness of the quality of women's performance in NGOs In the city of Mecca, Jeddah and Taif: فعالية جودة أداء المرأة في الجمعيات الأهلية في مدينة مكة المكرمة وجده والطائف

2020 ◽  
Vol 4 (3) ◽  
Author(s):  
Heba Ahmed Abdulltef khalefa
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Survey Method ◽  
Data Collection Tool ◽  
Delivery Method ◽  
Social Survey ◽  
The Social ◽  
The City ◽  
Descriptive Method

The study aimed to identify the effectiveness of the quality of performance of women in NGOs. The results showed that the quality of the performance of women in NGOs was determined by the study sample (Speed ​​of service delivery, development and improvement of services provided, continuity in service delivery, service delivery method, cooperation with members of NGOs. Cooperation with citizens to meet their needs). She also showed professional proposals to increase the effectiveness of the quality of women's performance in NGOs. The results reached a suggested concept to increase the researcher used the descriptive method suitable for the social survey method using a comprehensive questionnaire based on the questionnaire as a data collection tool. Data will be coded and analyzed statistically using SPSS.V. 21.0

Innovation eases Indian land acquisition problems

2017 ◽  
Keyword(s):  
Urban Areas ◽  
Land Acquisition ◽  
Infrastructure Projects ◽  
Content Type ◽  
Indian Land ◽  
Land Disputes ◽  
The City ◽  
Municipal Level

Subject Land acquisition in India. Significance As of October 2016, nearly 5,600 industrial and infrastructure projects worth over 178 billion dollars were stalled due to land acquisition problems, according to a recent report. Moreover, litigation has exploded and a quarter of India’s districts now face land disputes. This suggests that the 2013 Land Acquisition Act, far from easing tensions over the acquisition of land for infrastructure and industrial purposes, has exacerbated them. Impacts Solutions for tribal opposition to land acquisition by miners are not in the offing. Strategies for resolving land disputes are likely to emerge at the city municipal level. Partnership with land leasers in urban areas will prove an effective foil for land disputes.

Do Advanced Information Technologies Produce Equitable Government Responses in Coproduction: An Examination of 311 Systems in 15 U.S. Cities

2019 ◽  
Vol 50 (3) ◽  
pp. 315-327 ◽  
Author(s):  
Benjamin Y. Clark ◽  
Jeffrey L. Brudney ◽  
Sung-Gheel Jang ◽  
Bradford Davy
Keyword(s):  
Empirical Evidence ◽  
Information Technologies ◽  
Research Question ◽  
Primary Research ◽  
Police Violence ◽  
Government Services ◽  
General Government ◽  
The City ◽  
Citizen Service ◽  
Made In

This article seeks to answer the following primary research question: Do governments respond differently to citizen service requests depending on where those requests originate in the city? This study is particularly salient in the wake of the Black Lives Matter protests in response to police violence or the gross neglect of infrastructure in Flint, MI. Although numerous studies have been able to demonstrate bias in policing, few (if any) have looked at biases that may be present in other types of general government services. Empirical evidence has supported the claims by some that some cities were responding slower to service requests made in poor and minority neighborhoods than they were in the richer, whiter neighborhoods, but these earlier works were from an era before 311. The article seeks to fill this gap in the modern coproduction literature to evaluate whether advanced information technologies enable equitable responses by governments. The results of our 15-city study of 311 systems (nonemergency service requests made by city residents) demonstrate no systematic differences in how the cities respond that would indicate a bias against minorities and poorer residents. Unsurprisingly, the effects are not consistent across all of our sample cities. Although some cities have statistically significant differences showing slower responses for these neighborhoods and others show quicker, the practical differences are so small as to be of little concern during our study period (2007–2016).

INFLUENCE OF LEAN STRATEGIES ON COST AND REDUCING NONE VALUE ADDED SERVICES IN THE OPERATIONS OF THE UN SERVICE CENTERS: A CASE OF DEPARTMENT OF FIELD SUPPORT (DFS), UNITED NATIONS

2017 ◽  
Vol 1 (1) ◽  
pp. 61
Author(s):  
Michael Boima Kemokai
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Service Delivery ◽  
United Nations ◽  
Asset Management ◽  
Value Added ◽  
Large Field ◽  
Unique Contribution ◽  
Service Center ◽  
Customer Service Level

Purpose: The purpose of this study was to establish the influence of lean strategies on cost and reducing none value added services in the operations of the UN Service Centers and to explore the extent to which the Global Service Center (GSC) and the Regional Service Center (RSC) are useful tools in fostering service delivery through a robust SCM system.Methodology: The study employed a qualitative research design. The study targeted all the senior managers at Director Levels at the GSC and the RSC and all the senior operational staff from supply chain and service delivery pillars in three (03) large Field Missions. These field missions are namely United Nations Stabilization Mission in Congo (MONUSCO); United Nations Mission in South Sudan (UNMISS); and the United Nations Support Office for AMISOM (UNSOA). This study used purposive sampling technique. The researcher purposively sampled fifteen (15) personnel; with three (03) participants each from the GSC, RSC, and three (03) participants each from the three (03) Field Mission. Primary data was obtained from the original sources using questionnaires and interview.Findings: Results revealed that the use of lean strategies had not produced any noticeable result because of its infancy. Results also revealed that the use of lean strategies assisted the DFS gained economy of scale, centralization, standardization and higher global visibility on resources across Field Missions. Furthermore, results also showed that with the use of lean strategies, the DFS was able to transfer core supply chain functions from LSD to GSC. For instance, Global Asset Management is one example, and it allowed for better global visibility of resources across the organization. Results showed that UN Service Centers and Field Mission did not understand the needs of the end customer. Hence, the DFS ought to make changes on its operations in a bid to achieve customer satisfaction. Results showed that UN Service Centers and Field Mission did not understand the needs of the end customer. Hence, the DFS ought to make changes on its operations in a bid to achieve customer satisfaction. The results revealed that GSC and RSC-E as tools are quite useful, but there is still room for improvement. The results also revealed that GSC and RSC-E as tools have strengthened the Department's capacity as well as the asset management.  Unique contribution to theory, practice and policy: The study recommends the incorporation of balanced performance knowledge in the integration of people, processes, technology and customer service level to ensure customer satisfaction while proving economy and effectiveness in dedicated resources. Shared and remote services help optimize resources, minimize the number of support staff in danger zones, balance workload and ensure business continuity. The study also recommends that DFS should foster a continuous performance improvement mindset among staff through planning, doing, checking and taking corrective actions on a balanced scorecard that integrates and aligns staff motivation and interest to the objectives of the organization. Also, objective and fair work plan and performance management are an ingredient to foster continuous improvement.

scholarly journals e-Governance in Davao Region: An Assessment of City Government Websites

2017 ◽  
Vol 7 (3) ◽  
pp. 133
Author(s):  
Glenne Berja Lagura
Keyword(s):  
Service Delivery ◽  
Group Discussion ◽  
City Government ◽  
Full Disclosure ◽  
Policy Making Process ◽  
Efficiency And Effectiveness ◽  
Government Websites ◽  
The City ◽  
Frequency Counts

The study evaluated the resources and services available in the official government websites of all the cities in Davao Region to determine the extent of its implementation of e-governance. In particular, the assessment was done to verify if the following contents were promoted in their websites: (a) citizen awareness and understanding of their community’s characteristics; (b) efficiency and effectiveness in service delivery; (c) transparency and accountability in operations and services; (d) awareness of policy making process and participation in decision making; (e) linkage and interaction between government and citizens and other groups; and (f) linkage between government and business. Moreover, the compliance of the city websites in posting the reports required by the Full Disclosure Policy (FDP) was also determined.            Results were initially obtained through an assessment done by the researcher using the checklist adapted from the study of Siar (2007). Preliminary findings were triangulated and substantiated from the Focus Group Discussion (FDG) with thirty (30) information technology participants who scrutinized the available contents in each of the website using the same checklist. Frequency counts, means and percentages were utilized from the derived significant discussions.            Findings showed that relatively low results were acquired by the city websites in Davao Region except for Davao and Tagum where most of the contents were promoted in the site. Moreover, the websites of both cities have advanced features and services which were not included in the checklist. As to the FDP compliance, findings revealed that except for Digos, all cities utilized their website to post the reports required under the FDP.            The study concludes that while all cities have utilized their websites for e-governance, the quality of its contents show substandard adoption and underutilization. The study suggests that each city exploit the benefits offered by the websites as a medium in promoting innovative public service delivery.

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