scholarly journals PENGUKURAN KINERJA INSTALASI FARMASI RSUD DATOE BINANGKANG DENGAN METODE BALANCED SCORECARD BERDASARKAN PERSPEKTIF PELANGGAN SERTA PERSPEKTIF PERTUMBUHAN DAN PEMBELAJARAN

PHARMACON ◽  
2020 ◽  
Vol 9 (3) ◽  
pp. 381
Author(s):  
Wulan P. Tawalujan ◽  
Gayatri Citraningtyas ◽  
Erladys M. Rumondor
Keyword(s):  
Job Satisfaction ◽  
Balanced Scorecard ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Employee Training ◽  
The Balanced Scorecard ◽  
Qualitative And Quantitative ◽  
Employee Job Satisfaction ◽  
Customer Perspective ◽  
Very High

ABSTRACTPerformance measurement by balanced scorecard method needed to be done at the pharmacy installation of RSUD Datoe Binangkang to see the performance achievements that have been done and the basis for further performance improvement. This research aims to know performance of pharmacy installation of RSUD Datoe Binangkang with the balanced scorecard method based on customer perspective with learning and growth perspective. This research was a non experimental with evaluative descriptive design. The data was collected with retrospective and prospective methods. This research used both qualitative and quantitative data. Qualitative data was obtained by interview and direct observation. Quantitative data was obtained by questionnaires. The result research of performance at customer perspective with patient satisfaction indicator showed that patients have not been satisfied with the services provided with the value of gap for each dimension are: tangibles -0,22, reliability -0,17, responsiveness -0,19, assurance -0,02, emphaty -0,05. Performance at learning and growth perspective with indicators of employee job satisfaction high 3,23, work spirit very high 3,37 and percentage of employee training low 0%. The conclusion obtained from both perspective were indicators with good performance was job satisfaction and work spirit. Indicators with not good performance that require attention to be improved was employee training and patient satisfaction.Keywords: Performance, Pharmacy Installation, Balanced Scorecard, Customer Perspective,  Learning and Growth Perspective.ABSTRAK Pengukuran kinerja dengan metode balanced scorecard perlu dilakukan di Instalasi Farmasi RSUD Datoe Binangkang untuk melihat pencapaian kinerja yang telah dilakukan serta dasar bagi perbaikan kinerja selanjutnya. Penelitian ini bertujuan untuk mengetahui kinerja Instalaasi Farmasi RSUD Datoe Binangkang dengan metode balanced scorecard berdasarkan perspektif pelanggan serta perspektif pertumbuhan dan pembelajaran. Penelitian ini merupakan jenis penelitian non eksperimental dengan rancangan deskriptif evaluatif. Data diperoleh secara retrospektif dan prospektif. Kriteria data berupa data kualitatif dan kuantitatif. Data kualitatif melalui wawancara dan observasi langsung. Data kuantitatif melalui kuesioner. Hasil penelitian kinerja pada perspektif pelanggan dengan indikator kepuasan pasien menunjukkan pasien belum puas terhadap pelayanan yang diberikan, dengan perolehan nilai gap pada setiap dimensi yaitu: berwujud -0,22, kehandalan -0,17, ketanggapan -0,19, jaminan -0,02, empati -0,05. Kinerja pada perspektif pertumbuhan dan pembelajaran dengan indikator kepuasan kerja karyawan tinggi 3,23, semangat kerja karyawan sangat tinggi 3,37, dan persentase pelatihan karyawan rendah 0%. Kesimpulan yang didapat pada kedua perspektif bahwa indikator dengan kinerja yang baik yaitu kepuasan kerja dan semangat kerja. Indikator dengan kinerja yang kurang baik yang memerlukan perhatian untuk diperbaiki yaitu pelatihan karyawan dan kepuasan pasien.Kata Kunci: Kinerja, Instalasi Farmasi, Balanced Scorecard, Perspektif Pelanggan, Perspektif Pertumbuhan dan Pembelajaran.

scholarly journals ANALISIS TINGKAT KEPUASAN KERJA KARYAWAN PADA PT. ANUGERAH FITRAH HIDAYAH MAKASSAR

2019 ◽  
Vol 8 (4) ◽  
Author(s):  
Afiah Mukhtar
Keyword(s):  
Job Satisfaction ◽  
Quantitative Data ◽  
Secondary Data ◽  
Likert Scale ◽  
Data Sources ◽  
Scale Analysis ◽  
Qualitative And Quantitative ◽  
Employee Job Satisfaction ◽  
Descriptive Method

This study aims to determine the level of employee job satisfaction at PT. Anugerah Fitrah Hidayah Makassar. The types of data used in this study are qualitative and quantitative data, while the data sources used are primary and secondary data. The population used is all employees who work at PT. Anugerah Fitrah Hidayah Makassar with a sample of 50 people. While the method used is a descriptive method of Likert scale analysis by describing the level of employee job satisfaction based on the results obtained at intervals of 61% -80% classified as high criteria   Penelitian ini bertujuan untuk mengetahui tingkat kepuasan kerja karyawan pada PT. Anugerah  Fitrah Hidayah Makassar.Jenis data yang digunakan pada penelitian ini adalah data kualitatif dan kuantitatif, sedangkansumber data yang digunakan yaitu data primer dan sekunder. Populasi yang digunakan adalah seluruh karyawan yang bekerja pada PT. Anugerah Fitrah Hidayah makassardengansampel berjumlah 50 orang . Sedangkan Metode yang digunakan adalah metode deskriptifyaitu analisis skala likert dengan mendiskripsikan tingkat kepuasan kerja karyawan berdasarkan hasil yang telah diperoleh dengan interval 61%-80% tergolong dalam kriteria tinggi.

scholarly journals PERSPEKTIF PELANGGAN DAN PERSPEKTIF PEMBELAJARAN DAN PERTUMBUHAN DALAM MENGUKUR KINERJA INSTALASI FARMASI RUMAH SAKIT ADVENT MANADO DENGAN METODE BALANCED SCORECARD

PHARMACON ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 691
Author(s):  
Mikhael C. Agow ◽  
Gayatri Citraningtyas ◽  
Erladys M. Rumondor
Keyword(s):  
Balanced Scorecard ◽  
Employee Training ◽  
Poor Performance ◽  
Observation Data ◽  
Design Data ◽  
Employee Job Satisfaction ◽  
Data Form ◽  
High Satisfaction ◽  
Customer Perspective ◽  
Human Quality

ABSTRACTPerformanced measurement used Balanced Scorecard with customer perspective and learn and growth perspective offers comprehensive solution to found how customers value products or services and how companies improved the resources of human quality become competent workers and  able to produce excellent performance for the organization. This studied aims to determine the performance of Pharmacy Installation at Manado Advent Hospital based on the customer perspective and learning and growth perspective. The typed of research was non-experimental research with descriptive evaluative design. Data were obtained prospectively and retrospectively. The criteria of data were qualitative and quantitative. Qualitative data form an observation data and interviews. Quantitative data form questionnaire. The results customer perspective has 83.45% of patient satisfied to performanced of Pharmacy Installation at Manado Advent Hospital. Learning and growth perspective got results the employees has high satisfaction of job and spirit worked with value 3.05 and 3.06. The employee training of Pharmacy Installation at Manado Advent Hospital was never been implemented. The conclusions good performanced on patient satisfaction based on costumer perspective. Learn and growth perspective has good performance from work spirit and employee job satisfaction but poor performance that must be improved was employee trained.Keywords : Performance, Pharmacy Installation, Balanced Scorecard, Customer Perspective, Learning and Growth Perspective.ABSTRAKPengukuran kinerja menggunakan Balanced Scorecard dengan perspektif pelanggan dan perspektif pembelajaran dan pertumbuhan menawarkan solusi menyeluruh untuk mengetahui bagaimana pelanggan menilai produk atau jasa serta cara perusahaan meningkatkan kualitas sumber daya manusia untuk menjadi pekerja yang kompeten dan mampu menghasilkan kinerja yang prima bagi organisasi. Penelitian ini bertujuan untuk mengetahui kinerja Instalasi Farmasi Rumah Sakit Advent Manado berdasarkan perspektif pelanggan dan perspektif pertumbuhan dan pembelajaran. Penelitian ini merupakan jenis penelitian non eksperimental dengan rancangan deskriptif evaluatif. Data diperoleh secara prospektif dan retrospektif. Kriteria data berupa data kualitatif dan data kuantitatif. Data kualitatif berupa data observasi dan wawancara langsung. Data kuantitatif berupa kuesioner.  Hasil penelitian yang diperoleh yaitu kinerja perspektif pelanggan yaitu 83,45 % pasien menyatakan puas terhadap kinerja Instalasi Farmasi Rumah Sakit Advent Manado. Perspektif pembelajaran dan pertumbuhan memperoleh hasil karyawan memiliki semangat kerja dan kepuasan kerja yang tinggi yaitu 3,05 dan 3,06. Pelatihan karyawan Instalasi Rumah Sakit Advent Manado belum pernah dilakukan. Kesimpulan yang diperoleh yaitu kinerja yang baik pada kepuasan pasien, semangat kerja dan kepuasan kerja karyawan. Kinerja kurang baik yang harus diperbaiki yaitu pelatihan karyawan.Kata kunci : Kinerja, Instalasi Farmasi, Balanced Scorecard, Perspektif Pelanggan, Perspektif Pertumbuhan dan Pembelajaran

IMPROVING STUDENTS’ ACHIEVEMENT IN WRITING PROCEDURE TEXTS THROUGH WORD WEBBING TECHNIQUE

2013 ◽  
Vol 2 (1) ◽  
Author(s):  
Diah Fauzi Ningtyas ◽  
Lidiman Sinaga
Keyword(s):  
Data Analysis ◽  
Action Research ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Action Observation ◽  
Qualitative And Quantitative ◽  
Text Word ◽  
Procedure Text ◽  
The Mean ◽  
Planning Action

This study concerns on improving students’ achievement in writing procedure texts through word webbing technique. The research was conducted by using Classroom Action Research (CAR). The population was the 2012-2013 nine grade students of SMP Negeri 1 Batang Kuis. The number of students was 36, consisting of 21 females and 15 males. The procedure of the research was administrated into two cycles where each cycle consisted of three meetings. Each meeting included four steps namely: planning, action, observation, and reflection. There were two kinds of data collected during the study, qualitative and quantitative data. The instrument for collecting the quantitative data was the writing of procedure texts test while the qualitative data were gathered by using interview, diary notes and observation sheet. Based on the data analysis, the mean of students’ score in Test I was 53,47, for the Test II was 63,05, and for the Test III was 75 The qualitative data showed that the students were interested in the applying of Word webbing Technique. The conclusion is that Word Webbing Technique in writing Procedure Texts improves the students’ achievement in writing procedure texts. Keywords: Students’ achievement, writing, procedure text, word webbing

Flipped Classroom in Higher Education: Evaluation of the Process in the Framework of Community of Inquiry

2021 ◽  
pp. 004723952110316
Author(s):  
Mustafa Serkan Günbatar
Keyword(s):  
Preservice Teachers ◽  
Data Collection ◽  
Quantitative Data ◽  
Flipped Classroom ◽  
Qualitative Data ◽  
Community Of Inquiry ◽  
Teaching Presence ◽  
Data Collection Tool ◽  
Spring Semester ◽  
Very High

The purpose of this research was to determine the effectiveness of the instruction process using the flipped classroom (FC) model within the scope of Computer Networks and Communication course. Theoretically, the community of inquiry model was taken as a reference and the effectiveness of the instruction process was evaluated accordingly. Students were preservice teachers studying Computer Education and Information Technology in the third grade in the Van region in Turkey. There were a total of 19 students, of which 12 are male and seven are female. FC process was carried out in the spring semester of 2018–2019 and lasted 11 weeks in total. A mixed-method design was used to gathering the data. Therefore, the research design was an explanatory design from mixed-methods designs. The quantitative data collection tool was the Turkish version of the Community of Inquiry Survey. The quantitative data were analyzed by dividing the students into very low, low, high, and very high levels. The qualitative data collection tool was the interview form created concerning the community of inquiry model. The qualitative data were analyzed by the use of the community of inquiry coding template's themes. At the end of the instruction process, students had a very high level of cognitive, social, and teaching presence perception. This situation was detailed and supported with the qualitative data obtained. Concerning the cognitive presence, the students firstly talked about that they started the learning process with videos. Regarding the social presence, they mentioned the motivating effect of the questions. About the teaching presence, participants firstly mentioned the direct instruction role of the videos.

scholarly journals The Improvement of Students’ Ability to Write Exposition Text through Learning Cycle Model

2018 ◽  
Vol 3 (2) ◽  
pp. 233
Author(s):  
Roy Efendi ◽  
Emzir Emzir ◽  
Aceng Rahmat
Keyword(s):  
Data Analysis ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Learning Cycle ◽  
Average Score ◽  
Cycle Model ◽  
Study Program ◽  
Qualitative And Quantitative ◽  
The Third ◽  
Educational Sciences

This research aims at improving students’ ability to write exposition text through learning cycle model to the third-semester students of Indonesian Language Study Program, Faculty of Teacher Training and Educational Sciences, Pakuan University. The method used for this research is action research with qualitative and quantitative approach. Qualitative data are taken from data analysis and analysis of learning process from three cycles. Meanwhile, quantitative data are taken from the comparison of students' score from the first to the third cycle. The implementation of learning cycle that consists of engagement, exploration, explanation elaboration and evaluation in writing exposition activity done in  every cycle successfully improves students’ ability to write exposition text. It is shown on the average score which increases from 52.38 to 80.13. This improvement comes along the improvement of students’ activity in expressing their ideas throughout learning cycle. As a result, learning cycle can improve students’ ability to write exposition text.

scholarly journals Quality improvement supervision comparison between training and non training posts

BJPsych Open ◽  
2021 ◽  
Vol 7 (S1) ◽  
pp. S196-S196
Author(s):  
Qutub Jamali ◽  
Tarun Khanna ◽  
Gareth Thomas
Keyword(s):  
Patient Care ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Medical Training ◽  
Junior Doctors ◽  
List Type ◽  
Online Questionnaire ◽  
Qualitative And Quantitative ◽  
Training Post ◽  
Method Approach

AimsTo explore the level of supervision between training and non-training posts at LSCFT.Background•Supervision is defined as ‘provision of guidance and feedback on matters of personal, professional and educational development in the context of a trainees' experience of providing safe and appropriate patient care’.•Along with the trainees, doctors working in non-training posts such as staff grade, specialty doctors, trust grade doctors (TJD)and MTI (Medical training initiative) doctors form an integral part of patient care in the NHS.Method•A mixed method approach was adopted with both qualitative and quantitative data collected simultaneously in the form of an online questionnaire.•An anonymous online questionnaire was sent to junior doctors currently in training and non-training posts at LSCFT in 2019 using Meridian software.Result1- Quantitative Data: - Participants included were doctors in training post such as Foundation Doctors (5), Psychiatry Core Trainees (6), GP STs (2) and doctors in non-training post such as TJD (4), Specialty Doctors (2) and MTI doctors (4). Based on the Meridian score, 84% of doctors were satisfied with the supervision. It was found that 72% of doctors received weekly supervisions, 10% monthly (1 TJD, 1 Foundation trainee) and16% bi-monthly (1 MTI, 1 SAS, 2 CTs). The data suggested that there was no difference in the frequency of supervisions between training and non-training posts at LSCFT.2- Qualitative Data: - The feedback was common as there was no major difference between training and non-training doctors. •Positives – WPBAs, discussion on reflections, management of complex cases and medication, personal issues affecting work.•Negatives – Limited discussion on QI, Audit, Research and Psychotherapy.- More specific help, need more support at times.Conclusion1.To prepare a checklist of contents to be discussed during supervision.2.To prepare a timeline chart of supervision.3.Preparing a ‘menu’ of QI projects that junior doctors can sign up to at the start of each post.4.To formulate training packages available to support junior doctors with QI/Audits.

scholarly journals AN ANALYSIS OF BALANCED SCORECARD AS TOOL OF MEASUREMENT PERFORMANCE AT THE BANK OF BENGKULU

2019 ◽  
Vol 13 (1) ◽  
pp. 15-32
Author(s):  
Nadia Sigiro
Keyword(s):  
Balanced Scorecard ◽  
The Balanced Scorecard ◽  
Know How ◽  
Business Perspective ◽  
Customer Perspective ◽  
Employee Coaching

The purpose in this research was one effort to help the perpetratorts business in asses the performance of the company (banking). Which is to know how the performance of PT.Bank of Bengkulu in the period 2013-2015 years, if viewd with the Balanced Scorecard approach. Based on the result measured performance used Balanced Scorecard method in Pt.Bank of Bengkulu viewed from the fourth perspective there were : 1. Perspective finance result of ratio ROA 2013 year amount 4,51%, 2014 year amount 3,69% and 2015 year amount 3,29% this can be said healthy. The result ratio BOPO 2013 year amount 526,35%, 2014 year amount 571,62% and 2015 year amount 593,99% this can be said unhealthy. The result ratio LDR 2013 year amount 104,05%, 2014 year amount 85,79% and 2015 year amount 91,05% this can be said healthy. 2. Customer perspective, the result from satisfaction of customer can be categorized satisfied at frequent 3,41-4,20 intervals. 3. Business perspective interval, the result from ratio AETR 2013 year amount 0,06% this can be said not good. 4. Perspective learning and growth, the result from productifitas employee 2013 year amount 19,81%, 2014 year amount 20,73% this can be said good. 2015 year amount 16,09% this can be said not good. Employee coaching 2013 year amount 0% this can be said not good, 2014 year amount 6,44% and 2015 year amount 16,09% this said good.Keyword: Performance, Balanced Scorecard, Bengkulu Banking

scholarly journals Penerapan Pendidikan Karakter di Era Digital Melalui Kegiatan Bazar Bulanan (Monthly Bazaar)

2021 ◽  
Vol 11 (1) ◽  
pp. 49
Author(s):  
Zakiyah Ismuwardani ◽  
Sri Hastuti
Keyword(s):  
Data Analysis ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Qualitative Data Analysis ◽  
Qualitative And Quantitative ◽  
Second Stage ◽  
Digital Era ◽  
Quantitative Data Analysis ◽  
Two Stages ◽  
Exploratory Strategy

This study aims to make students have an independent character, discipline and responsibility in the digital era through the Monthly Bazaar. The method used in this research was Mixed Method with a sequential exploratory strategy. The sequential exploratory strategy involves collecting and analyzing quantitative data in the second stage based on the results of the first stage. Weights / priorities are more likely to be in the first stage, and the mixing process between these two methods occurs when the researcher makes a connection between qualitative data analysis and quantitative data collection. The results of the study were obtained from qualitative data analysis in the first stage and quantitative data in the second stage. The results of the first stage were obtained from educators' observations of students after completing the monthly bazaar. The results of the second stage are obtained through calculations using a Likert scale and it is obtained the data of 43.75% (ever) if it is categorized in interpretation of scores based on intervals. This data was obtained before the implementation of the monthly bazaar. After implementing the monthly bazaar for two times, the data is 72.75% (often). From the two stages, the relevant results obtained between qualitative and quantitative data analysis showed that there was an independent character, discipline and responsibility embedded in students after the implementation of the monthly bazaar activities.

scholarly journals COMPANY PERFORMANCE APPRAISAL USING THE BALANCE SCORECARD METHOD TO IMPROVE PERFORMANCE IN PUBLIC COMPANIES JASA TIRTA I

Profit ◽  
2021 ◽  
Vol 15 (01) ◽  
pp. 1-7
Author(s):  
Supriyadi Eko Prasetiyo ◽  
Mohammad Burhan ◽  
Gaguk Apriyanto
Keyword(s):  
Performance Appraisal ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Company Performance ◽  
Public Performance ◽  
Public Companies ◽  
The Balanced Scorecard ◽  
Financial Perspective ◽  
Customer Perspective ◽  
Process Perspective

Jasa Tirta I Public Company is a state-owned company engaged in the management of water resources. The quality of the performance of an organization can be known by measuring the performance of the achievement of performance indicators. Comprehensive planning of performance indicators is needed. This study aims to determine the performance measurement of Perum Jasa Tirta I by the Balanced Scorecard method and then analyzed by the PDCGA (Plan-Do-Check-Goal-Action) method for continuous improvement to improve company performance. The research method used in this study uses a mixed-method approach. The results showed that the measurement of public performance based on the Balanced Scorecard Perum Jasa Tirta I 2015-2019 method is divided into 4 approaches: financial perspective, customer perspective, internal business process perspective, and learning & growth perspective including good performance. Judging from the financial perspective it is included in the very good category. From the customer perspective, it is included in the excellent category. From the internal business perspective it is classified as quite good, Electricity Raw Water Service indicators reached 93% of the 100% target and environmental management achieved 97% of the 100% target. From the perspective of learning & growth in the excellent category.

Sign in / Sign up

Export Citation Format

Share Document