Impact of Employee Training on Employee Job Satisfaction and Achievement: A Case of Turkish Manufacturing Industry

2019 ◽  
Author(s):  
Aygul Asgarova
Keyword(s):  
Job Satisfaction ◽  
Manufacturing Industry ◽  
Employee Training ◽  
Employee Job Satisfaction

scholarly journals PENGUKURAN KINERJA INSTALASI FARMASI RSUD DATOE BINANGKANG DENGAN METODE BALANCED SCORECARD BERDASARKAN PERSPEKTIF PELANGGAN SERTA PERSPEKTIF PERTUMBUHAN DAN PEMBELAJARAN

PHARMACON ◽  
2020 ◽  
Vol 9 (3) ◽  
pp. 381
Author(s):  
Wulan P. Tawalujan ◽  
Gayatri Citraningtyas ◽  
Erladys M. Rumondor
Keyword(s):  
Job Satisfaction ◽  
Balanced Scorecard ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Employee Training ◽  
The Balanced Scorecard ◽  
Qualitative And Quantitative ◽  
Employee Job Satisfaction ◽  
Customer Perspective ◽  
Very High

ABSTRACTPerformance measurement by balanced scorecard method needed to be done at the pharmacy installation of RSUD Datoe Binangkang to see the performance achievements that have been done and the basis for further performance improvement. This research aims to know performance of pharmacy installation of RSUD Datoe Binangkang with the balanced scorecard method based on customer perspective with learning and growth perspective. This research was a non experimental with evaluative descriptive design. The data was collected with retrospective and prospective methods. This research used both qualitative and quantitative data. Qualitative data was obtained by interview and direct observation. Quantitative data was obtained by questionnaires. The result research of performance at customer perspective with patient satisfaction indicator showed that patients have not been satisfied with the services provided with the value of gap for each dimension are: tangibles -0,22, reliability -0,17, responsiveness -0,19, assurance -0,02, emphaty -0,05. Performance at learning and growth perspective with indicators of employee job satisfaction high 3,23, work spirit very high 3,37 and percentage of employee training low 0%. The conclusion obtained from both perspective were indicators with good performance was job satisfaction and work spirit. Indicators with not good performance that require attention to be improved was employee training and patient satisfaction.Keywords: Performance, Pharmacy Installation, Balanced Scorecard, Customer Perspective,  Learning and Growth Perspective.ABSTRAK Pengukuran kinerja dengan metode balanced scorecard perlu dilakukan di Instalasi Farmasi RSUD Datoe Binangkang untuk melihat pencapaian kinerja yang telah dilakukan serta dasar bagi perbaikan kinerja selanjutnya. Penelitian ini bertujuan untuk mengetahui kinerja Instalaasi Farmasi RSUD Datoe Binangkang dengan metode balanced scorecard berdasarkan perspektif pelanggan serta perspektif pertumbuhan dan pembelajaran. Penelitian ini merupakan jenis penelitian non eksperimental dengan rancangan deskriptif evaluatif. Data diperoleh secara retrospektif dan prospektif. Kriteria data berupa data kualitatif dan kuantitatif. Data kualitatif melalui wawancara dan observasi langsung. Data kuantitatif melalui kuesioner. Hasil penelitian kinerja pada perspektif pelanggan dengan indikator kepuasan pasien menunjukkan pasien belum puas terhadap pelayanan yang diberikan, dengan perolehan nilai gap pada setiap dimensi yaitu: berwujud -0,22, kehandalan -0,17, ketanggapan -0,19, jaminan -0,02, empati -0,05. Kinerja pada perspektif pertumbuhan dan pembelajaran dengan indikator kepuasan kerja karyawan tinggi 3,23, semangat kerja karyawan sangat tinggi 3,37, dan persentase pelatihan karyawan rendah 0%. Kesimpulan yang didapat pada kedua perspektif bahwa indikator dengan kinerja yang baik yaitu kepuasan kerja dan semangat kerja. Indikator dengan kinerja yang kurang baik yang memerlukan perhatian untuk diperbaiki yaitu pelatihan karyawan dan kepuasan pasien.Kata Kunci: Kinerja, Instalasi Farmasi, Balanced Scorecard, Perspektif Pelanggan, Perspektif Pertumbuhan dan Pembelajaran.

scholarly journals EFFECTS OF TRAINING ON EMPLOYEE JOB SATISFACTION AND ACHIEVEMENT: ‘TRAIN TO GAIN’ EVIDENCE FROM MANUFACTURING BUSINESSES IN TURKEY

2017 ◽  
Vol 5 (3) ◽  
pp. 765-785
Author(s):  
Özge DEMİRAL
Keyword(s):  
Job Satisfaction ◽  
Achievement Motivation ◽  
Organizational Support ◽  
Management Practice ◽  
Employee Training ◽  
Data Sets ◽  
Employee Job Satisfaction ◽  
Manufacturing Sectors ◽  
Training Activities ◽  
Training Services

This study analyzes how the formal training services that companies offer affect their employees’ job satisfaction and achievement levels that consequently increase organizations’ productivity-based gains. Training is distinguished between organizational support for training, employee enthusiasm in training and employee satisfaction with training while achievement motivation and perceived job satisfaction respectively refer to direct and indirect contributions of training. Survey-based data sets were collected from a semi-randomized sample covering 307 employees from various departments of 34 private businesses operating in Turkey’ manufacturing sectors. Findings from regression analysis, strongly support the validity of ‘train to gain’ strategy that as businesses invest in employee training activities, their trained employees’ job satisfaction and achievement motivation levels increase. The study underlines that, as a human resource management practice, employee training is an efficient way for businesses to accomplish their purposes. Together with demographic characteristics, overall results put forward some insights for both researchers and practitioners. 

scholarly journals The Effect of Employee Empowerment, Team Work and Employe Training on Job Satisfaction (Study on Employee PT. Kusumahadi Santosa and PT. Dan Liris)

2019 ◽  
Vol 2 (1) ◽  
pp. 49-60
Author(s):  
Nova Yudha Liandi Priyatama ◽  
Fajariyanti Fajariyanti
Keyword(s):  
Job Satisfaction ◽  
Significant Influence ◽  
Employee Training ◽  
Sampling Technique ◽  
Team Work ◽  
Employee Empowerment ◽  
Survey Method ◽  
Team Members ◽  
Employee Job Satisfaction ◽  
Negative Effect

The study purposes were 1) Examining the effect of Employee Empowerment on Job Satisfaction; Examining the effect of Team Work on Job Satisfaction; 3) Examining the effect of Employee Training on Job Satisfaction. This research was conducted on employees of PT. Kusumahadi Santosa and PT. Dan Liris. This research is a survey method. The sample used in this study were 148 respondents. Sampling technique used is convenience sampling as for the collection of data in this study using a questionnaire. Data were analyzed using SPSS 23. The results of this study can be concluded that: 1) Employee Empowerment has negative effect and not significant on Job Satisfaction; 2) Teamwork has positive and significant influence on Job Satisfaction; 3) Employee Training has positive and significant influence on Job Satisfaction. From the results of this study the authors suggest that companies increase the amount of training provided in order to increase employee job satisfaction. Employees should be more caring, respectful and also maintain relationships with coworkers / team members so that relationships with team members are better that will increase job satisfaction.

Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritual Pada Kepuasan Kerja Yang Berdampak Terhadap Kinerja Karyawan PT. Madu Baru Bantul, Yogyakarta

2018 ◽  
Vol 26 (1) ◽  
pp. 13-29
Author(s):  
Erlangga Arya Mandala ◽  
Faresti Nurdiana Dihan
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Statistical Analysis ◽  
Significant Influence ◽  
Significant Relationship ◽  
Research Method ◽  
Quantitative Method ◽  
Employee Performance ◽  
Spiritual Intelligence ◽  
Employee Job Satisfaction

The Emotional intelligence, spiritual intelligence and job satisfaction to be part of the factors that influence performance. The purpose of this study was to determine the effect of emotional intelligence and spiritual intelligence on the performance through job satisfaction as an intervening variable partially and simultaneously. This study also aimed to determine the effect of emotional intelligence and spiritual intelligence on the performance through job satisfaction as an intervening variable directly and indirectly. This study was conducted to 77 respondents employees of PT. Madu Baru, Yogyakarta. The research method used is quantitative method uses statistical analysis and descriptive. The results of this study are (1) there is a significant effect of emotional intelligence on employee job satisfaction. (2) there is a significant influence of spiritual intelligence on employee job satisfaction. (3) There is a significant relationship between emotional intelligence and spiritual intelligence on job satisfaction. (4) There is a significant relationship between emotional intelligence on employee performance. (5) There is a significant relationship between spiritual intelligence on employee performance. (6) There is a significant relationship between emotional intelligence and spiritual intelligence on employee performance. (7) There is a significant relationship between job satisfaction on employee performance. (8) There is an indirect effect of emotional intelligence on the performance of employees through job satisfaction. (9) There is the indirect influence of spiritual intelligence on the performance of employees through job satisfaction. Keywords: emotional intelligence, spiritual intelligence, job satisfaction and employee performance

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