scholarly journals Innovative Product Design Based on Comprehensive Customer Requirements of Different Cognitive Levels

2014 ◽  
Vol 2014 ◽  
pp. 1-11 ◽  
Author(s):  
Xiaolong Li ◽  
Wu Zhao ◽  
Yake Zheng ◽  
Rui Wang ◽  
Chen Wang
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Steering System ◽  
Innovative Product ◽  
Customer Requirements ◽  
Topology Structure ◽  
Analytic Hierarchy ◽  
Technical Requirements ◽  
Product And Process ◽  
Product Approach

To improve customer satisfaction in innovative product design, a topology structure of customer requirements is established and an innovative product approach is proposed. The topology structure provides designers with reasonable guidance to capture the customer requirements comprehensively. With the aid of analytic hierarchy process (AHP), the importance of the customer requirements is evaluated. Quality function deployment (QFD) is used to translate customer requirements into product and process design demands and pick out the technical requirements which need urgent improvement. In this way, the product is developed in a more targeted way to satisfy the customers. the theory of innovative problems solving (TRIZ) is used to help designers to produce innovative solutions. Finally, a case study of automobile steering system is used to illustrate the application of the proposed approach.

scholarly journals Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach

2020 ◽  
Vol 10 (5) ◽  
pp. 1792
Author(s):  
Dionicio Neira-Rodado ◽  
Miguel Ortíz-Barrios ◽  
Sandra De la Hoz-Escorcia ◽  
Cristiano Paggetti ◽  
Laura Noffrini ◽  
...  
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Customer Requirements ◽  
Analytic Hierarchy ◽  
Replacement Surgery ◽  
Hip Replacement Surgery ◽  
Technology Industry ◽  
Design Alternatives ◽  
Product Design Process ◽  
The Impact

Product design has become a critical process for the healthcare technology industry, given the ever-changing demands, vague customer requirements, and interrelations among design criteria. This paper proposed a novel integration of fuzzy Kano, Analytic Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL), and Quality Function Deployment (QFD) to translate customer needs into product characteristics and prioritize design alternatives considering interdependence and vagueness. First, the customer requirements were established. Second, the fuzzy KANO was applied to calculate the impact of each requirement, often vague, on customer satisfaction. Third, design alternatives were defined, while the requirements’ weights were calculated using AHP. DEMATEL was later implemented for evaluating the interdependence among alternatives. Finally, QFD was employed to select the best design. A hip replacement surgery aid device for elderly people was used for validation. In this case, collateral issues were the most important requirement, while code change was the best-ranked design.

scholarly journals Integrated Product and Process Development of Clutch Friction Material Using Quality Function Deployment Processes

2018 ◽  
Vol 207 ◽  
pp. 03025 ◽  
Author(s):  
Zhengfeng Yan ◽  
Guangping Tu ◽  
Jiajun He
Keyword(s):  
Quality Function Deployment ◽  
Process Development ◽  
Control Sample ◽  
Friction Material ◽  
Customer Requirements ◽  
Analytic Hierarchy ◽  
Quality Function ◽  
Importance Ratings ◽  
Product And Process ◽  
Hierarchy Process

Using an improved quality function deployment (QFD) process, an integrated product and process development method was proposed for the clutch friction material, one key part of driveline. The importance ratings of customer requirements for the clutch friction material was calculated and synthesized through the reasonable selection of respondents and the method to determine customer requirements based on importance of rough analytic hierarchy process (AHP) in QFD. Using improved QFD decomposition model, the quality house between customer requirements and part features, process matrix and the key process control sample table were established. The method can be widely used in the development of other key parts.

scholarly journals Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD

2018 ◽  
Vol 2018 ◽  
pp. 1-11
Author(s):  
Lisha Geng ◽  
Lixiao Geng
Keyword(s):  
Quality Management ◽  
Product Design ◽  
Quality Function Deployment ◽  
Innovation Process ◽  
New Method ◽  
Management Tool ◽  
Customer Requirements ◽  
Transmission Process ◽  
Output Information ◽  
First Time

Quality Function Deployment (QFD) is a quality management tool that transmits customer requirements into product design or innovation process to improve products’ customer satisfaction. For the first time, this paper points out the distortions of customer requirements existing in the transmission process of QFD that are caused by the methods for calculating the importance degree of output information. The distortions lead to the designed or innovated product meeting less important customer requirements, without meeting more important customer requirements, so products’ customer satisfactions are decreased. In order to avoid the distortions, a new method for calculating the importance degree of output information is proposed and an example is illustrated to demonstrate the effectiveness and superiority of the new method.

Integrated QFD, Fuzzy Linear Regression and ZOGP

2019 ◽  
Vol 6 (4) ◽  
pp. 61-73
Author(s):  
Pelin Celik ◽  
Talha Ustasuleyman
Keyword(s):  
Linear Regression ◽  
Product Design ◽  
Design Process ◽  
Goal Programming ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Fuzzy Linear Regression ◽  
Customer Expectations ◽  
Technical Requirements ◽  
Product Design Process

In the current, highly competitive marketplace, customer demand is a major factor in the product design process. Most firms make an effort to indicate that their products differ from the competitors' products. The purpose of this paper is to understand customers' expectations of and technical requirements for e-stores and to evaluate most popular e-stores in Turkey (i.e., ES1, ES2, ES3). In this study, the authors aim to understand the customer expectations and technical requirements by using quality function deployment (QFD). To prepare the house of quality (HoQ), the authors surveyed 20 experts who are customers who have elite membership (their expenses for these e-stores are more than regular customers and have elite cards) of the three e-stores and academicians. After creating the HoQ, the authors employ fuzzy linear regression to evaluate the relationships between customer expectations and technical requirements and among technical requirements themselves. Finally, the authors use zero-one goal programming (ZOGP) to select the most desirable e-store.

Organizing and Managing Customer Requirements During the Product Definition Phase of Design

1994 ◽  
Author(s):  
John A. Gershenson ◽  
Dileep V. Khadilkar ◽  
Larry A. Stauffer
Keyword(s):  
Quality Function Deployment ◽  
Taxonomic Structure ◽  
Customer Requirements ◽  
End User ◽  
Regulatory Requirements ◽  
Technical Requirements ◽  
Design Requirements ◽  
Definition Of ◽  
Product Definition ◽  
Definition Phase

Abstract We developed a methodology for organizing design requirements at the beginning of the design process which helps Marketing, Engineering Design, and all other stakeholders communicate from the outset. The methodology uses an expanded definition of a product’s customer which includes not only the end user, but anyone associated with the product at any point from concept through retirement. The methodology has a taxonomic structure to delineate customer requirements in four main areas: end user requirements, corporate requirements, regulatory requirements, and technical requirements. This methodology has the same objective as Quality Function Deployment yet is more robust.

Study and Design Sailboat Type Dinghy

2017 ◽  
Vol 872 ◽  
pp. 279-285
Author(s):  
Satawat Naksrisuk ◽  
Somchai Seviset ◽  
Thanate Piromgarn
Keyword(s):  
Product Design ◽  
Iterative Process ◽  
Quality Function Deployment ◽  
Sampling Method ◽  
Technical Requirements ◽  
Engineering Principle ◽  
Sailing Boat ◽  
Design Spiral

The Objectives of this research are 1) to study the form of Dinghy boat 2) to design a Dinghy boat by using D Ronald K. Kiss Ship’s Iterative Process on Design Spiral, by studying the model’s data of Dinghy sailboats, including related Ideas, theories, and interviews with the yacht racing association of Thailand’s officers. The Purposive Sampling Method as used. After studied the form of the Dinghy boat, the designing process then started by using collected data, through analytical processes with conceptual framework for product design; The Quality Function Deployment, the Theory of Inventive Problem Solving, the Design Spiral which is an iterative Process, and the Reverse Engineering Principle. The experts from both the fields of Industrial Product Design and Sailing Boat, whom concern Dinghy Boat format, were included to evaluate the designing and model constructing process. The statistical methods used were Percentage, Median and Standard Deviation (SD.). The research found that 1) the current type of Dinghy sailboat is still unsafe for novice sailors; It is difficult for practicing, limited on sailor's weight, very difficult to relocate and take care of, it also were built from the expensive materials 2) In designing, the researcher designed the boat's hull by concentrate on its floating center The middle movement, which would have an effect on its floating aspect, which might tilt the boat, to be straight and highly secure. Researcher designed the parts to be able to disassemble and redesign shapes, and use wood as a material for maintenance purpose in accordance with the technical requirements that expected for Dinghy boat, from the Sailing Boat experts under Yacht racing association of Thailand. In the opinions of the honorable experts, the Dinghy Boat type 1 was scored following these factors; Meet the usage demand of the boat (Mean = 3.88, SD. = 0.33) The determination of size and dimension of the boat (Mean = 4.13, SD. = 0.33) The line pattern and shape of the boat ( Mean = 3.88, SD. = 0.33).

A System Method to Elicit Innovative Knowledge based on Chance Discovery for Innovative Product Design

2013 ◽  
pp. 153-166 ◽  
Author(s):  
Hao Wang ◽  
Yukio Ohsawa ◽  
Yoko Nishihara
Keyword(s):  
Product Design ◽  
Business Strategy ◽  
Early Stage ◽  
Value Added ◽  
Innovative Product ◽  
Chance Discovery ◽  
Analytic Hierarchy ◽  
Knowledge Based ◽  
System Method ◽  
Innovative Products

In the past few years, supplying value-added and innovative products has become an important business strategy. In this paper, a system method of innovative knowledge elicitation based on chance discovery for new product design is proposed and described. This system contains three functional modules: (1) scenario graph generation module by using Keygraph, a visual tool of chance discovery; (2) innovative knowledge solicitation module by innovators market game (IMG), a kind of table game for collaborative innovation; and (3) innovative knowledge alternatives selection module based on the method of analytic hierarchy process (AHP). The experiment is taken to play IMG and make value cognition by humans based on the scenario graph generated by Keygraph. During the IMG, innovative knowledge as new value is co-created by humans. AHP is used to evaluate these innovative alternatives. The performance of the method is illustrated by using a case study on innovative product design. The results indicate this method can aid humans in eliciting innovative knowledge for creative product design at the early stage of product development.

scholarly journals Analisis Manajemen Kualitas Pelayanan dengan Metode Quality Function Deployment

JURNAL UNITEK ◽  
2017 ◽  
Vol 10 (1) ◽  
pp. 46-59
Author(s):  
John Suarlin
Keyword(s):  
Quality Function Deployment ◽  
Technical Difficulty ◽  
Technical Requirement ◽  
House Of Quality ◽  
Customer Requirements ◽  
Customer Requirement ◽  
Quality Function ◽  
Technical Requirements ◽  
Technical Measurement

Philip Kotler menyatakan keberhasilan dari suatu industri jasa sangat tergantung daripenilaian konsumen, maka merupakan hal yang sangat penting untuk memperhatikankepuasan dari konsumen(2010). Oleh karenanya analisis maupun perbaikan kualitas produkjasa menjadi sangat penting dilakukan jika perusahaan ingin tetap eksis dimatapelanggannya.Penelitian ini melakukan analisis manajemen kualitas di RS Permata Hatiuntuk mengidentifikasi consumer requirements dan technical requirements mengetahui atributapa saja yang masih memerlukan fokus perhatian yang besarperlu diperbaiki danditingkatkan agar bisa mencapai tingkat pelayanan yang optimal pada jasa pelayanankesehatan RS Permata Hati. Analisis manajemen kualitas pelayanan ini dilakukan denganmetode quality function deployment.dengan menggunakan house of quality.Untuk dapatmenyusun House of Quality, daridata primer maupun data sekunder yang terkumpul diolahmelalui tahap-tahap: 1) analisis customer requirement, 2) analisis tingkat kepentingan, 3)analisis tingkat perbaikan, 4) titik penjualan, 5) analisis customer requiremen score, 6) analisistechnical requirement,7) analisis hubungan customer requirement dan technical requirement, 7)analisis technical measurement, 8) analisis relative technical difficulty. Hasil penelitianmenunjukkan terdapat 36 atribut customer requirements yang menjadi faktor penilaian pasienterhadap kualitas jasa pelayanan kesehatan RS Permata Hati Duri. Ke 36 atribut tersbutdikelompokkan menjadi 5 kelompok dimensi penilaian, yaitu: tangible, realibility,responsiveness, assurance, danemphaty.

Study on manufacturer–dealer relationships for strategic alignment

2019 ◽  
Vol 13 (1) ◽  
pp. 70-87
Author(s):  
Sunil Kumar C.V. ◽  
Surya Hemanth ◽  
Srikanta Routroy ◽  
Ram Kumar Mishra
Keyword(s):  
Quality Function Deployment ◽  
Design Methodology ◽  
Customer Requirements ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Strategic Relationships ◽  
Demand Scenario ◽  
The Right ◽  
Fuzzy Quality Function Deployment ◽  
Hierarchy Process

Purpose Dealers positioned at the downstream of the supply chains are those who can directly influence demand scenario for the manufacturer. However, manufacturer has to ensure that the influence is favorable by competitively fulfilling the anticipations of the dealers. In this regard, the purpose of this paper is focused on developing sustainable strategic relationships between manufacturer and dealer. Design/methodology/approach In this paper, the basic requirements of the dealers expected to be fulfilled by a manufacturer are analyzed by applying fuzzy Analytic Hierarchy Process and fuzzy Quality Function Deployment. The said approach is implemented in a case situation of a paint manufacturing company in India, and the results are analyzed to provide directions for the company to strategically align manufacturer–dealer relationships. Findings It was found that the case company has to focus mainly on promotions and advertisements, painters meet, and recognition offered to the dealers. Although pricing was also considered as one of the prominent aspects yet through competitive assessment the case company was found to be better off compared to its competitors. Research limitations/implications As the results obtained in the current study are specific to a manufacturing environment, they cannot be generalized for all the companies. However, similar approach can be adopted for analyzing the customer requirements in order to achieve dealers’ attractiveness and satisfaction. Originality/value The application of proposed approach assists a manufacturer to pursue right strategy to practice for achieving dealer attractiveness and satisfaction. This will definitely help the supply chain managers to have the right requirements of the dealers’ are fulfilled on priority.

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