scholarly journals PSS DESIGN INNOVATION: PROTOTYPING IN PRACTICE

2020 ◽  
Vol 1 ◽  
pp. 1355-1364
Author(s):  
R. Ruvald ◽  
A. Larsson ◽  
C. Johansson Askling ◽  
A. Bertoni
Keyword(s):  
Customer Value ◽  
New Product ◽  
Service Systems ◽  
Boundary Object ◽  
Heavy Equipment ◽  
Product Service ◽  
Support Tools ◽  
Radical Shift ◽  
Product Service Systems ◽  
Made In

AbstractHeavy equipment manufacturers recognise an opportunity to realise customer value gains through offering new Product-Service Systems. Such transition implies a radical shift in how new systems are designed. Based on a set of interviews the paper investigates how radical PSS innovation can be enabled by the use of physical prototypes as boundary object to navigate early PSS design ambiguity. On such basis, suggestions for augmenting existing support tools are made in relation to the existing literature.

scholarly journals Configuring New Business Models for Circular Economy through Product–Service Systems

2019 ◽  
Vol 11 (13) ◽  
pp. 3727 ◽  
Author(s):  
Marina P. P. Pieroni ◽  
Tim C. McAloone ◽  
Daniela C. A. Pigosso
Keyword(s):  
Circular Economy ◽  
Customer Value ◽  
Business Models ◽  
Service System ◽  
Service Systems ◽  
Product Service System ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Product—service systems (PSSs) are often outlined as potential enablers of new business models for circular economy. However, not all business models based on product-service systems have superior circularity potential. This research demonstrates how the application of a previously developed business model configurator for circular economy can support the design and assessment of customer value, economic and resource decoupling potential for product-service system business models in practice. By applying action research in two Nordic manufacturing companies from the furniture sector, different business model concepts based on product-service systems were proposed and assessed. Results indicate positive uptake by companies regarding the usefulness of the obtained outcomes. This research identified two key findings about ‘product-service system business models for circular economy’: (i) their configuration should fulfil certain simultaneous conditions—i.e. superior customer value, economic growth, and resource decoupling potential—to contribute to circular economy; and (ii) they are often ‘niche solutions’, fulfilling specific needs and customer segments, and more likely to flourish with certain types/characteristic of products, segments or geographical locations. Lastly, a framework outlining the conditions and trade-offs for assessing the circularity potential of business models based on product-service systems is introduced as one of the key contributions.

A Method for Service Function Improvement Starting From the Service Delivery Process

2010 ◽  
Author(s):  
Masataka Nakajima ◽  
Hiroshi Kato ◽  
Yoshiki Shimomura
Keyword(s):  
Service Delivery ◽  
Customer Value ◽  
Service Providers ◽  
Manufacturing Sector ◽  
Service Systems ◽  
Service Engineering ◽  
Service Function ◽  
Product Service ◽  
Service Activities ◽  
Product Service Systems

In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.

scholarly journals A representation framework of product–service systems

2020 ◽  
Vol 6 ◽  
Author(s):  
Yong Se Kim
Keyword(s):  
Customer Value ◽  
Service Systems ◽  
Model Interaction ◽  
Business Innovation ◽  
Service Business ◽  
Time Space ◽  
Product Service ◽  
Representation Method ◽  
Product Service Systems ◽  
Significant Attention

Product–service systems (PSSs) have drawn significant attention as a driver for business innovation and manufacturing servitization. A PSS is a system of products and services, supporting networks and infrastructure that are designed to satisfy customer needs and to generate values. In this paper, a representation framework for PSSs with eight spaces of product, customer, value, actor, service, business model, interaction context and time space has been proposed to help compare different PSSs and to support the design process. A PSS repository using the representation framework has been developed. To illustrate the representation method and its utility, 15 industry PSS cases are briefly introduced, and comparisons of these cases using the PSS representation framework and similarity assessments are explained. The utilities of the framework in designing PSSs and in analyzing and planning manufacturing servitization are discussed as well.

scholarly journals Open Innovation for Ideating and Designing New Product Service Systems

Procedia CIRP ◽  
2016 ◽  
Vol 47 ◽  
pp. 305-310 ◽  
Author(s):  
Eugenia Marilungo ◽  
Eva Coscia ◽  
Angelo Quaglia ◽  
Margherita Peruzzini ◽  
Michele Germani
Keyword(s):  
Open Innovation ◽  
New Product ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

Konzipierung industrieller Produkt-Service Systeme*/Designing Industrial Product-Service Systems

2015 ◽  
Vol 105 (07-08) ◽  
pp. 533-540
Author(s):  
Y. Song ◽  
M. Herzog ◽  
B. Bender ◽  
D. Meuris
Keyword(s):  
Customer Value ◽  
Business Models ◽  
Early Stage ◽  
Research Strategy ◽  
Service Systems ◽  
Industrial Product ◽  
Stage Of Development ◽  
Product Service ◽  
Strategy Map ◽  
Product Service Systems

Die Transformation zum Anbieter industrieller Produkt-Service Systeme (IPS²) mit kundennutzenorientierten Geschäftsmodellen stellt Unternehmen vor enorme Herausforderungen. Die hier dargestellte Forschungslandkarte soll eine Übersicht wegweisender Erkenntnisse und methodischer Lösungsansätze zur Unterstützung insbesondere in der maßgebenden frühen Entwicklungsphase bieten.   The transformation into a provider of industrial product-service systems (IPS²) with business models that are oriented on the customer value confronts business companies with serious challenges. The research strategy map shown here is intended to provide an overview of key conclusions and methodical approaches to support particularly the determining early stage of development.

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