scholarly journals Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology

2016 ◽  
Vol 8 (12) ◽  
pp. 1217 ◽  
Author(s):  
Li-Hsing Shih ◽  
Yen-Ting Lee ◽  
Fenghueih Huarng
Keyword(s):  
Internet Of Things ◽  
Customer Value ◽  
Service Systems ◽  
Product Service ◽  
Internet Of Things Technology ◽  
Product Service Systems

scholarly journals Configuring New Business Models for Circular Economy through Product–Service Systems

2019 ◽  
Vol 11 (13) ◽  
pp. 3727 ◽  
Author(s):  
Marina P. P. Pieroni ◽  
Tim C. McAloone ◽  
Daniela C. A. Pigosso
Keyword(s):  
Circular Economy ◽  
Customer Value ◽  
Business Models ◽  
Service System ◽  
Service Systems ◽  
Product Service System ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Product—service systems (PSSs) are often outlined as potential enablers of new business models for circular economy. However, not all business models based on product-service systems have superior circularity potential. This research demonstrates how the application of a previously developed business model configurator for circular economy can support the design and assessment of customer value, economic and resource decoupling potential for product-service system business models in practice. By applying action research in two Nordic manufacturing companies from the furniture sector, different business model concepts based on product-service systems were proposed and assessed. Results indicate positive uptake by companies regarding the usefulness of the obtained outcomes. This research identified two key findings about ‘product-service system business models for circular economy’: (i) their configuration should fulfil certain simultaneous conditions—i.e. superior customer value, economic growth, and resource decoupling potential—to contribute to circular economy; and (ii) they are often ‘niche solutions’, fulfilling specific needs and customer segments, and more likely to flourish with certain types/characteristic of products, segments or geographical locations. Lastly, a framework outlining the conditions and trade-offs for assessing the circularity potential of business models based on product-service systems is introduced as one of the key contributions.

A Method for Service Function Improvement Starting From the Service Delivery Process

2010 ◽  
Author(s):  
Masataka Nakajima ◽  
Hiroshi Kato ◽  
Yoshiki Shimomura
Keyword(s):  
Service Delivery ◽  
Customer Value ◽  
Service Providers ◽  
Manufacturing Sector ◽  
Service Systems ◽  
Service Engineering ◽  
Service Function ◽  
Product Service ◽  
Service Activities ◽  
Product Service Systems

In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.

scholarly journals PSS DESIGN INNOVATION: PROTOTYPING IN PRACTICE

2020 ◽  
Vol 1 ◽  
pp. 1355-1364
Author(s):  
R. Ruvald ◽  
A. Larsson ◽  
C. Johansson Askling ◽  
A. Bertoni
Keyword(s):  
Customer Value ◽  
New Product ◽  
Service Systems ◽  
Boundary Object ◽  
Heavy Equipment ◽  
Product Service ◽  
Support Tools ◽  
Radical Shift ◽  
Product Service Systems ◽  
Made In

AbstractHeavy equipment manufacturers recognise an opportunity to realise customer value gains through offering new Product-Service Systems. Such transition implies a radical shift in how new systems are designed. Based on a set of interviews the paper investigates how radical PSS innovation can be enabled by the use of physical prototypes as boundary object to navigate early PSS design ambiguity. On such basis, suggestions for augmenting existing support tools are made in relation to the existing literature.

scholarly journals Cost evaluation challenges for Internet of Things (IoT) based Product/Service-Systems (PSS)

Procedia CIRP ◽  
2019 ◽  
Vol 84 ◽  
pp. 302-306
Author(s):  
Lucas F. Osako ◽  
Mariana O. Matsubayashi ◽  
Silvia M. Takey ◽  
Paulo A. Cauchick-Miguel ◽  
Eduardo Zancul
Keyword(s):  
Internet Of Things ◽  
Service Systems ◽  
Cost Evaluation ◽  
Product Service ◽  
Product Service Systems
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