IT-Service-Management in der Praxis mit ITIL®
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Published By Carl Hanser Verlag Gmbh & Co. KG

9783446441378, 9783446441484
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2014 ◽  
pp. 393-401
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

Literatur

2014 ◽  
pp. 391-391
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

ITSM und Projektmanagement

2014 ◽  
pp. 305-342
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

Normen und Richtlinien

2014 ◽  
pp. 229-303
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

Leistung und Qualität messen

2014 ◽  
pp. 197-228
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

Praxisbeispiel

2014 ◽  
pp. 343-390
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

ITIL® 3 – Operational-Prozesse

2014 ◽  
pp. 69-195
Author(s):  
Martin Beims ◽  
Michael Ziegenbein

ITIL® – Governance-Prozesse

2014 ◽  
pp. 23-68
Author(s):  
Martin Beims ◽  
Michael Ziegenbein
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