In the previous chapters, the point has been made that dental caries is controllable by the patient regularly disturbing the biofilm, the use of fluoride, especially in toothpastes, and a sensible, but not draconian diet. The success of these strategies depends on the patient, but patients may choose not to comply with the health advice given to them. Many know they should not smoke, should lose weight, and take more exercise, but choose not to alter their behaviour. Altering a patient’s behaviour may be key to caries control, and for this reason all members of the dental team should be interested in strategies to modify behaviour. Motivation is about unlocking the desire within another to make a useful change in behaviour. Good communication is one of the foundations for motivation. Compliance is not likely where patients do not understand, or cannot remember the message. However, people do not change their behaviour just because someone tells them, however clearly, that this is a good idea. Motivation comes from within and cannot just be instilled. It should also be remembered that motivation to change is something that comes gradually, with most people feeling ambivalent about change. Someone who is ambivalent may see a reason to change, but may also see a reason not to change. When we try to persuade someone who is ambivalent to change, the danger is they will resist, giving voice to the counter-argument as to why they cannot change. Actually, the best way to achieve change is if the patient, rather than the health professional, says why and how they should change. In other words, it is their idea and we are there to support it. Despite all these difficulties, good communication can make all the difference in achieving behaviour change and, for this reason, this chapter will now take a detour to discuss aspects of communication. Communication is made up of more than just the actual words used to convey information. The tone used conveys the speaker’s emotions and attitudes, and so-called non-verbal communication or body language can be just as important as the actual words.