The Effect of Service Quality, Customer Learning on Corporate Image, Satisfaction, Commitment, Loyality, and Customer Savings Interests and Decisions

Today, the expansion of monetary objects is developing rapidly. It is very useful to study the features contained in it. The purpose of this research is to examine the effect of service quality, customer learning, corporate image, satisfaction, trustworthiness, customer loyalty, customer commitment, and customer savings interests and decisions of four government banks in Southeast Sulawesi Province. The study used quantitative approach. Data were obtained through questionnaires and were quantitatively analyzed to test the research hypotheses. This study used a sample of 200 respondents from 4 banks or averagely 50 respondents per bank. The approach used in this study is structural equation modeling. The results showed that in order to provide satisfaction to customers, banks must improve education for customers in addition to improving services. In addition, customer commitment will increase if customer learning also increases, and to influence customer interest and decisions on saving, bank must promote growth by explaining the benefits of saving to the public.

Rural Investor’s Behavior and Satisfaction Level of Financial Saving Schemes towards Post Office

Post office saving bank has been emerging with new pattern of schemes to attract every investors. It provides an opportunity and habit for the poor and rural surrounding people to invest in saving. The study starts with the primary objectives of investor’s level of satisfaction towards post office Financial Services. The study focused on the rural investor’s behavior with various investment avenues available in the post bank. The study identify that investors were overall satisfied with the post office financial saving schemes like post office saving deposit, Post office Recurring Deposit and Post office Monthly Income Scheme.

ECONOMIC AND ALTRUISTIC MOTIVES IN PHILANTHROPIC WORK OF THE CARNIOLAN SAVING BANK 1844–1908

The article discusses the different reasons for very enthusiastic philanthropic work of the Carniolan Savings Bank. During the second half of the 19th century the social issue appeared in a changed form as an urgent question of improving the financial position of an increased number of poorer strata of the society. The management of the Carniolan Savings Bank was aware that the financial resources they collected could help with overcoming hardship and contribute to the general good. The board of the Carniolan Savings Bank donated a part of its net income for charity purposes every year. The paper deals with the period from 1844, the year of the proclamation of the Savings bank regulation, which allowed the use of surpluses for charitable and non-profit purposes. The period under scrutiny ends with the year 1908, when the Carniolan Savings Bank changed its policy of philanthropic activities because of the consequences that it faced after the “run” and boycott of the Slovenian part of the population in the Carniola province.

Service Quality Level of Post Office Saving Bank: A Perspective from Customers and Employees

The study aims to analyze the level of service quality of Post office Saving Bank from perspectives of customers and employees both. In particular, the objective of the paper is to study major gap i.e. service quality gap and other gaps contributing to major gap i.e. understanding gap, internal evaluation gap and service delivery gap. Present research seeks to gain an empirical insight into customers’ perceptions of service quality in Indian Postal Services. The target population of the survey was all the saving scheme users of Post Office saving Bank in Punjab state and all the employees working in POSB. For the purpose, the paper applies ‘Simple random sampling technique’ taking sample size of 200 customers and 100 employees. Data has been collected from various branches of ‘India post’ across State of Punjab. The relevant literature and instruments developed by past studies provided the base for developing research instrument. The study uses modified SERVQUAL with total of 35 items. For measuring mean differences, independent sample T-Test was used. The findings of the study revealed that service quality level of POSB was far below the expectations of customers. The service quality gap indicates that there were problems in understanding expectations of customers, making service standards and delivering service which collectively became the reason of this gap. The study will be extremely useful for the service providers and management as it pinpoints the areas of service shortfalls which need improvement. This paper develops a new model which consists of various service quality gaps causing major service quality gap. Considering the limitations of study, the paper also provides some directions for future scope of research in the same area as well as in other areas. Keywords : Service Qu

Home and overseas experience in developing turquoise organization

Transformation of organizations is a regular and continuous process proving the development of all spheres of economy and society. The article deals with the theory and practice of establishing organizations of the new type, which can reveal the potential of every employee. The author investigated the evolution of organization development for the last 100 years, showed the foundations of the theory of turquoise organizations by F. Lalu and described three discoveries of this theory and the essential characteristics of the turquoise organizations, which could crucially change the current system of management and provide a real breakthrough in raising its efficiency. Special attention is paid to specificity of introducing the model of turquoise organization in Russian and overseas companies. Key elements of the organizational model of well-known foreign turquoise companies, such as Buurtzorg, Sun Hydraulics, FAVI, working in different fields, were given in the article. Competitive advantages of these companies working by turquoise principles of management and showing fast growth in key lines of activity were demonstrated. The author studied the experience of establishing turquoise organizations in Russia (the VkusVill company, the Saving bank, the Modulbank and the internet-bank Tochka) and identified the basic turquoise principles introduced in management of these organizations, their results and prospects of development and analyzed problems connected with limited use of the turquoise model. The article provides concrete recommendations aimed at introduction of turquoise principles in practice of Russian companies’ work.

Innovative Approaches for Growth & Development of Small Businesses & Improve the Poverty Condition in Bangladesh

The research focuses on the assessment of small business & its impacts on socio-economic spheres; it focuses on effective ways for sustainable growth & development of small businesses in Bangladesh. Bangladesh is one of the poorest countries in the world with low GDP/capita and minimum purchasing power. There are 3 fundamental reasons which are accountable for permanent economic downturn and tremendous poverty in Bangladesh: (1) the poor people don’t have permanent regular jobs to earn enough money to support their families, (2) they don’t have sufficient investment capital to introduce their own businesses or other income generation activities to change their financial status, and (3) they don’t have proper entrepreneurial and managerial knowledge & experience to introduce &operate their own businesses perfectively. These factors confine them into vicious cycle of poverty from generation to generation and impose tremendous pressure on national economic, infrastructural and economic growth plan & potentiality. The aim of the paper is to analyze the effect of collective effort and co-operative investment policy to introduce micro joint venture and its impacts on socio-economic development. The study is to aggregate impoverished individuals’ micro saving, limited capability, little working skills & experiences to create them depositors, investors, successful entrepreneurs & skills workforce to accelerate economic growth and improve the poverty condition. The practical tasks of the research is to identify and apply the most effective ways for sustainable growth and development of small business & employment opportunities through proposed “Co-operative Society Micro-saving Bank” & “Innovative Small Business Model”.

Pendekatan Kritis Implementasi Akad Wadi’ah pada Perbankan Syariah Indonesia

As a natural situation, the Islamic banking industry not only have a chance, but also the various problems such as problem on products giro and saving syariah based on wadi’ah. In wadi’ah saving, bank syariah receive trustful saving from the client and distributing it to use it optimally. Actually, the use of trustful saving (wadi’ah) is forbidden, but what is applied in the banking industry is wadi’ah used to any project of business. From this point of view, this kind of application more relevant to qard contract than wadi’ah. The purpose of Islamic law (maqasid al-shari’ah) is to ensure the wealth (hifz al-mal) embodied in the product save deposit box. In save deposit box, wealth entrusted in bank, stored in a special place, that are guarded by the bank. At the level of primary (al-daruriyah), safeguarding the wealth is a basic need for Muslim. So that, the sustainability of safeguarding of wealth should be championed.

Challenges in Marketing of Islamic Banking Products in Malaysia

The history of banking is as old as Islam but the histoy of Islamic banking is only half a century old. It is agreed that Islamic banking started with a saving bank based on profit sharing in Mit Ghamr, Egypt in 1963. But, the first proper Islamic bank is deemed to be the Nasser Social Bank in 1971, again in Egypt. In 2013, after 50 years, there are about 400 Islamic banks and institutions in 53 countries with a fund based of USD 992 billion and asset based of USD 1.3 trillion. When Islamic banking started, Malaysia was busy with independence. Therefore, the start of Islamic banking in Malaysia was delayed by two decades. Malaysia passed Islamic banking Act in 1983 to start Bank Islam Malaysia Berhad with a capital based RM 80 million. The next three decades saw a tremendous growth. By 2013, there were 16 domestic and 5 international Islamic banks in Malaysia with an asset based of RM 442 billion, which does not include 15 Takaful operators. In spite of this tremendous growth, Islamic banking does not compare with conventional banking in terms of volume and acceptability. There have been studies which show that while 80% of the banking customers in Malaysia are aware of Islamic banking, but were not aware of Islamic banking products like Ijarah, Murabahah, etc. This conceptual paper brings out the challenges of marketing Islamic banking products in Malaysia and traces the roots of the problem to the lack of customer centricity.

Sale of agricultural land in the Czech Republic after accession to the EU

This contribution concerns the current situation and development of sales of state agricultural land. There mentioned in detail are some conditions attached to subsidies provided by the programme “Land” (for purchase of land from private owners) and Support and Guarantee Farm and Forestry Fund. General methodology of agricultural land evaluation for purposes of the Czech saving Bank Ltd. providing mortgage credits is also mentioned in the article