Ergonomic Risk Factors in Ground Handling Operations to Improve Corporate Performance

Ground handling operations can be accepted as the heart of safe flight, beginning from the ground to the air. In ground handling activities where there is tight time pressure, human resources are of great importance in efficient and safe service. This study presents ergonomic risk factors affecting the operational and corporate performance of aircraft ground handling services. Ergonomic related performance fields are identified via expert opinion and a taxonomy focusing on classified error conditions for ground handling services. The taxonomy is developed to improve corporate performance while eliminating ergonomic risks and maintaining a safe working environment. Identified performance risks are intended to be a guide for operational managers in aircraft ground operations in the field of investments, decision making and safe operations.

Increasing the Efficiency of Aircraft Ground Handling—A Case Study

This research was focused on increasing the efficiency of aircraft ground handling at the airport. The main goal of the research was to improve the individual processes that are part of the aircraft ground handling in order to speed up this operation, as well as improve the turnaround time between individual flights to enhance the overall throughput of airport stands. The objective of the research was to measure the times of standard airport processes that are part of the aircraft handling, measure the turnaround time between individual flights at the selected airport and increase the efficiency of each process that was measured. After the measurements had been taken, changes were introduced, and the times were measured again. The changes were mainly focused on the following aspects: the position of ground handling equipment before the arrival of the aircraft, the deployment of staff, and the routes taken by ground handling equipment. The measurements were taken during the summer on a fixed stand, with a standard number of employees and with the same type of aircraft. In total, 78 measurements were taken in which 2340 partial times were measured during the entire course of aircraft ground handling before departure to the next destination. After the changes were implemented, the same measurements were taken again to see if the changes that had been implemented could speed up the overall process of the aircraft ground handling. Subsequently, all data were evaluated using statistical methods. All measurements were done at the Košice airport.

Development of risk factors taxonomy in ramp operations for corporate sustainability

Purpose This research has the potential to contribute to the understanding of the sustainable ground handling operations framework. Ramp operations as the main system of ground handling include critical services for aircraft/airlines. The purpose of this study is to identify the risk factors in ramp operations for all related stakeholders’ awareness to enhance flight safety. Classifying risk factors, the four main performance fields under risk taxonomy is determined. Thus, managers may allocate resources effectively to handle related threats for corporate sustainability. Design/methodology/approach New taxonomy with human performance value indicators, which sources from the environment is developed. New developed taxonomy is entitled as “environmental value approach,” which represents environmental value-based approach. The developed new risk factors taxonomy is divided into groups such as ramp personnel, organizational, sustainability-based risk factors: triple view and ergonomics obtained from an extensive literature review and experts’ opinions in the field of human performance. Findings The findings of this research show that managers need a risk management-oriented approach to manage the human factor affecting performance and sustainability. The newly developed taxonomy offers not only identifying the sources of unsafe operational risk factors but also using as a decision-support tool to manage risks for achieving their sustainability goals. When managerial decisions are made according to risk taxonomy and managing these risks, then corporate performance and individual performance may improve. Originality/value The new taxonomy presents the performance-based management of the human factor with a holistic and systematic risk management-based approach. There is no risk taxonomy study designed considering ramp operations and sustainability-based human factor performance.

Management of the technological process of business flights ground handling in the Russian Federation

Objective: To analyze the technological process of business flights ground handling in the Russian Federation and develop solutions and recommendations to advance the process efficiency. Meth-ods: Applied methods are used: a specific selective analysis of the management features, and the substantiation of their impact on the technological process of business flights ground handling. Re-sults: The features of the technological process of business flights ground handling were analyzed, and specific proposals were developed enabling the process efficiency enhancement. Practical im-portance: Direct application of the developed recommendations and solutions by transport compa-nies may allow them to advance their process efficiency.

A STUDY ON STANDARDIZATION OF GROUND SERVICES TRAININGS IN THE AVIATION SECTOR: IS A UNIVERSITY-SECTOR COLLABORATION POSSIBLE?

Vocational training in the aviation industry depends on standards and certification processes. Currently, the question arises to what extent the meets the aviation training provided with these requirements by universities in Turkey. In this context, universities lecturing education in the field of ground handling in Turkey are the main subject of the research. With this study; In order to ensure university-sector collaboration in the field of ground handling services in the aviation sector and to contribute to the employment process, training processes are researched and a model proposal is presented. In this context, a detailed content analysis has been made regarding what requirements universities must meet in order to provide vocational training in the field of ground handling services, training periods and training contents. In this respect; this study are expected to contribute to the training of human resources in the field of ground handling, in accordance with international and national standards and with the needs of the sector, to use all resources belonging to public and private enterprises effectively and efficiently, and to facilitate the employment process for all stakeholders.

ANALISIS PELAYANAN COUNTER CHECK-IN CITILINK INDONESIA DENGAN MENGGUNAKAN METODE ANTRIAN DI ERA PANDEMI COVID-19

Tourism as one of the priority sectors that is developing in Indonesia has an impact on increasing number of air travelers in Indonesia. Air travel actors consist of various elements, one of which is tourists. During air travel, tourists need to go through the check-in process at the airport before they arrived in destination. This study aims to analyze the punctuality of the check-in counter service of Citilink Indonesia airline at Ground Handling company in PT Gapura Angkasa using the queuing theory and FIFO. Counter check-in services will refer to Ministerial Regulation Number 38, 2015. The quantitative descriptive method was chosen as the approach to this research. Services at Citilink Indonesia's check-in counters are analyzed using the multiple line queuing theory. In calculating the data, the queue observation is calculated, the queue time is recorded, and is equipped with an interview with the check-in counter frontliner. Based on the research results, Citilink Indonesia's counter check-in service at El-Tari Kupang Airport shows that: 1) The waiting time for air travelers in the queue is <20 minutes. 2) Service time for air travelers at the counter check at Citilink Indonesia per person is <2 minutes 30 seconds. The results of this study conclude that the Citilink Indonesia counter check-in service at El-Tari Airport, Kupang is in accordance with Ministerial Direction No. 38 of 2015. According to the result given, Check In Counter Citilink Indonesa has always been commited to give the best service quality for passenger, and obey health protocol while check-in process happens.

Development and visualization of the computer loadıng plannıng model for the cargo aırcraft

Loading an aircraft is an extremely complex process with many variable aspects that determine the planning of each flight separately. The article is devoted to the development of an algorithm and a computer model for planning the loading of a cargo ramp aircraft in a multi-lag route. The essence of the algorithm consists in a predetermined arrangement of cargo containers relative to the cargo compartment, taking into account the general limitations of the aircraft and the priority of the cargo, which directly affects the planning of loading in a multi-lag route. The use of a visualized computer model created on the basis of the algorithm can reduce the average time of loading operations for a number of direct flights by almost 7 %, and on multi-lag flights by 12 %. Implementation of the model in the activities of an air carrier avoids a situation where certain criteria and restrictions entail sorting «manually» by all indicators, which is very time-consuming in the context of the urgency of servicing the aircraft at the airport. The visualized load planning computer model enables flight planning personnel to make faster decisions and predict additional load on other sections of the route. The successful application of the model to the airline’s operations contributes to the efficiency and safety of ground handling services. This contributes to the intensification of the use of the aircraft fleet by increasing the speed of commercial cargo handling. In the future, the computer model can serve as the basis for a rule-based expert system in order to prevent containers from being overloaded at intermediate sections of the route

CONCEPTUAL MODEL FOR THE IMPLEMENTATION OF ELECTRIC GROUND SUPPORT EQUIPMENT IN GROUND HANDLING ACTIVITY IN INDONESIA

T This research aims to develop a model for the implementation of electric ground support equipment (E-GSE) in Indonesia. It employed the qualitative and quantitative method. Data were collected through interviews with airport stakeholders including ground handling, airline and airport experts. The data analysis used the Analytical Network Process (ANP) with Super Decisions software tools. The ANP is a mathematical theory that can be used to analyze the influence of approaches and assumptions used to solve related problems. The key stakeholders from the airlines, ground handling, and airport authority agreed that the critical criteria to implement electric ground support equipment (E-GSE) are emissions standards, pollution sources, limit value, employee exposure, and stationary measurements. The alternative solutions are regulation, company finance, and infrastructure. Those criteria and alternative solutions are in line with the Indonesian government’s regulation, supported by provision of the governor, concerning vehicle tax incentives for electric battery vehicles to support ground handling companies investment in electric ground support equipment (E-GSE) to reduce emissions in airports.

Impact of advertising puffery and celebrity trustworthiness on attitude and purchase intent: a study on Indian youth

PurposeGround handling services are important for effective aircraft operations in the air transportation system. Airlines often outsource these services to ground handling agents through business-to-business (B2B) marketing decisions. Therefore, this paper aims to address the problem of ground handling agent selection in the airline industry.Design/methodology/approachA real-world case study was carried out to demonstrate the applicability of the integrated Best Worst Method and fuzzy multi-attribute ideal real comparative analysis (F-MAIRCA) approach to solve ground handling agent selection problems under uncertainty and imprecision. A two-stage sensitivity analysis was also conducted to ensure the credibility and validity of the application.FindingsIn the weighting stage, “Quality” was determined as the most important criterion in terms of supplier performance. With regard to the performance of the ground handling agents, A2 was found as the optimal supplier in terms of both credibility and validity.Practical implicationsThis study enumerated several criteria that ground handling agents must meet in order to effectively supply services for the airlines. In addition, this study provides a novel framework from which managers can gain additional benefits from their businesses. Finally, it is concluded that this approach will help airline managers quantitatively in choosing the most appropriate ground handling agent.Originality/valueThe contributions of this study to the existing literature are in twofold. First, the authors propose a novel multiple attribute decision-making (MADM) approach to address the problem of supplier selection for airlines under uncertainty and imprecision. Second, the selection of ground handling agents from the B2B perspective is addressed for the first time in the literature.