An Email Coaching Option Increases Participant Program Utilization and Coach Productivity

Purpose To assess impact of adding an email option to phone-based coaching on the number of coaching sessions completed. Design Retrospective analysis of a change in program design. Setting A health plan health and wellness coaching service. Subjects Six thousand six hundred twenty four individuals who scheduled at least one coaching session. Intervention Adding an email option to phone coaching May 1 to August 31, 2020. Measures Association of a participant using an email coaching option with completing 3 coaching sessions; overall number of participants completing 3 coaching sessions when email is offered; participant satisfaction rates; and, average number of participants coached per coach by month. Analysis χ2; linear and logistic regression with gender, age, and education as covariates. Results When we offered email coaching, 29.6% of eligible participants used the option, and compared with the same months the prior year, the proportion of participants completing 3 sessions during those months was higher (73% vs 67%). ( P < .0001) 96.5% of participants who used email, vs 92.0% who did not, completed 3 sessions before their employer’s benefit qualifying deadline. ( P < .0001) More than 85% who responded to the email coaching survey expressed satisfaction. On average, each coach served 43% (486 vs 340) more participants per month when we offered email coaching. ( P < .0001). Conclusion Adding email coaching to phone coaching can increase program utilization by individuals who use email, increase overall program utilization, generate high levels of participant satisfaction, and increase the number of participants served per coach.

Interactive workshops as a learning and teaching method for primary healthcare nurses

Background: Traditionally, learning by and teaching for primary healthcare (PHC) nurses use didactic, teacher-centred approaches. Hence, the feasibility of interactive workshops in non-threatening PHC environments to refresh nurses’ knowledge on patient care needs exploring.Aim: To describe interactive workshops as a learning and teaching method for PHC nurses.Setting: Primary healthcare clinics.Methods: Systematic literature search followed by an exploratory experimental pre or post-test control group design. Random clinic sampling (n = 26) led to clinic inclusion at the control (n = 5) and experimental (n = 5) sites. Nurses (n = 42) were conveniently selected for the control (n = 21) and experimental (n = 21) groups. Experimental participants (n = 21) attended interactive workshops (n = 5) where various strategies were applied, whilst addressing key diabetes messages. Both groups completed a questionnaire aligned to diabetes messages pre- and post-workshop. Additionally, a Likert scale questionnaire was posed to the experimental group post-workshop. Data was analysed statistically and presented as descriptive statistics, frequencies and percentages.Results: Articles reviewed (n = 20) identified types of interactive activities, role players, learning content covered, feasibility and duration of the interactive workshops. Pre or post-testing results of the workshops participants indicate improved knowledge related to peripheral sensation (0.03) and ( 0.01). Results from the questionnaire revealed participants’ satisfaction with the interactive workshops.Conclusion: Interactive workshops as a learning and teaching method could lead to change in knowledge, and participant satisfaction. However, using a combination of interactive workshops and other teaching modalities may enhance learning and teaching further.Contribution: Interactive workshops are a feasible instructional method during refresher courses for healthcare providers.

Improving Resilience, Optimism, Purpose, and Loneliness Among Older Adults

Aging Strong 2020 was developed to promote health and well-being and increase resilience by focusing on the pillars of enhanced purpose in life, social connectedness, and optimism. A series of eight interventions over three years tested the feasibility of enhancing these pillars. Interventions included: 1) An expressive writing program, 2) Animatronic pets, 3) A telephonic reminiscent program, 4) An online self-compassion mindfulness program, 5) A technology-based behavior change tool, 6) An online and workbook tool for purpose, 7) An online happiness program, and 8) A peer-to-peer support program. Each program demonstrated efficacy dependent on the pillar targeted and the population sampled. Overall, some improvement was found among participants in resilience (47%), purpose (49%), optimism (44%), and loneliness (48%). Further, participant satisfaction improved in each program with Net Promoter Scores increasing between 7-19 points. Results demonstrate that Aging Strong 2020 was successful, contributing to a holistic model of healthy aging.

Perceived gender and client satisfaction in transgender voice work: comparing self and listener rating scales across a training program

Background/Aim: Scales used to collect perceptual ratings related to a speaker’s gender are widely used in gender affirming voice training for trans individuals. Such scales may be used as outcome measures to gain insight into whether training has helped clients meet personal goals related to gender expression. These scales are also widely used in general research investigating the relationship between vocal characteristics and perceptions of speaker gender. However, past studies in these areas have varied in the terminology used to label rating scales and the impact of this variation is currently unknown. Additionally, research has not yet fully explored the relationship between self- and listener-ratings of trans participant voices and trans participant satisfaction with voice, and whether or not these relationships change after trans participants undertake gender affirming voice training. This research paper aimed to explore these relationships and address these research gaps. Methods: A group of 34 trans participants were asked to rate their voices before and after participating in gender affirming voice training. Trans participant voice samples from before and after training were also presented to a group of 25 listeners for rating. Perceptual ratings were made on two Visual Analogue Scales (VAS) with anchors ‘very feminine/very masculine’ and ‘very female/very male’. Trans participants also rated their satisfaction with their current voice on a VAS with anchors ‘very satisfied/very unsatisfied’. Correlation coefficients were calculated to investigate the relationship between collected ratings. Results: Differences in scale labels were found to have minimal impact on ratings made by both trans participants and listeners. Trans participant self-ratings were found to correlate with listener ratings, but this correlation was not strong Trans participant self-ratings had a consistently stronger relationship with their self-rated vocal satisfaction. The study contributed new findings that these differences may be more pronounced after trans participants have completed voice training. Discussion/conclusion: This study suggests that results from past studies that have used differently labelled scales to collect ratings related to gender perception based on voice are suitable to compare. This study also discusses the implications reported differences between trans participant self-ratings and listener ratings may have for research and clinical practice.

A structured professional development curriculum for postdoctoral fellows leads to recognized knowledge growth

Postdoctoral training enables research independence and professional readiness. National reports have emphasized professional development as a critical component of this training period. In response, many institutions are establishing transferable skills training workshops for postdocs; however, the lack of structured programs and an absence of methods to assess outcomes beyond participant satisfaction surveys are critical gaps in postdoctoral training. To address these shortcomings, we took the approach of structured programming and developed a method for controlled assessment of outcomes. Our program You3 (You, Your Team, Your Project), co-designed by postdoctoral fellows, focused on discussing specific management and leadership skills agnostic of ultimate career path(s) in a structured manner. We then measured outcomes in a controlled manner, by systematically comparing perceived knowledge and growth as indicators of awareness and confidence in participants against that of non-participants as the control group. You3 participants self-rated greater growth in targeted competencies compared to non-participants independent of the number of years of training. This growth was shown by multiple criteria including self-reporting and associative analysis. Correspondingly, You3 participants reported greater knowledge in 75% of the modules when compared to controls. These data indicate that structured learning, where postdocs commit to a curriculum via a cohort-structure, leads to positive outcomes and provides a framework for programs to assess outcomes in a rigorous manner.

Development and Evaluation of an e-Learning Module for Low- and Middle-Income Countries on the Safe Handling of Chemotherapy Drugs

Despite the growing use of chemotherapy drugs in resource-constrained settings, training opportunities on safe handling practices are lacking. This study’s objectives were to develop and evaluate an e-learning training module on the safe handling of chemotherapy drugs to strengthen knowledge and practices in low- and middle-income countries (LMICs). The module’s curriculum was developed using the Six-Step Approach for Curriculum Development for Medical Education. Asynchronous, self-paced, e-learning lessons within the module were created and uploaded onto a free online platform, Pharm-Ed. The study ran online from January to April 2021. Participant recruitment was done using convenience sampling through various channels (social media, communities of practice). Training module effectiveness was evaluated using knowledge assessments (a pre-test and post-test study design) and participant satisfaction. We developed a comprehensive e-learning module on the safe handling of chemotherapy drugs comprising 11 asynchronous, self-paced, e-learning lessons. Eighty-two participants (68% pharmacists and 17% pharmacy students) from 17 countries completed at least one lesson, with a total of 259 lessons completed. Evaluation of the different lessons showed significant improvements in theoretical knowledge (p < 0.01) in all except one lesson and a high degree of participant satisfaction. As the use of anti-cancer drugs in LMICs will continue to increase, this e-learning module is an effective means to address the lack of training opportunities on the safe handling of chemotherapies for healthcare workers in these countries. The module could be integrated into a multi-modal approach aimed at reducing occupational exposure and increasing patient safety in cancer care centers.

Utilizing Telesimulation for Advanced Skills Training in Consultation and Handoff Communication: A Post-COVID-19 GME Bootcamp Experience

COVID-19 forced the switch to virtual for many educational strategies, including simulation. Virtual formats have the potential to broaden access to simulation training, especially in resource-heavy “bootcamp”-type settings. We converted our in-person communication skills bootcamp to telesimulation and compared effectiveness and satisfaction between formats. During June 2020 orientation, 130 entering interns at one institution participated, using Zoom® to perform one mock consultation and three mock handoffs. Faculty rated performance with checklists and gave feedback. Post-bootcamp surveys assessed participant satisfaction and practice preparedness. Telesimulation performance was comparable to in-person for consultations and slightly inferior for handoffs. Survey response rate was 100%. Compared to in-person, there was higher satisfaction with telesimulation, and interns felt more prepared for practice (95% vs 78%, P < .01); 99% recommended the experience. Fifty percent fewer faculty were required for implementation. Telesimulation was well-received and comparable to in-person bootcamp, representing a feasible, scalable training strategy for communication skills essential in hospital medicine.

Factors Influencing Participant Satisfaction with Free/Libre and Open Source Software Projects

<p>The purpose of this research was to identify factors that affect participants’ satisfaction with their experience of a free/libre open source software (FLOSS) project. The research built on existing models of user satisfaction from the information systems literature, and also incorporated two characteristics of FLOSS projects first identified by Ye, Nakakoji, Yamamoto, and Kishida (2005), product openness and process openness. The central research question it answered was, What factors influence participant satisfaction with a free/libre and open source application software project? Richard Stallman’s reasons for setting up the GNU project and the Free Software Foundation arose from his frustration at being forced to be a passive user of software used for a Xerox printer. These suggest that being able to be an active participant in a FLOSS project is one factor that should be examined, and therefore the first sub-question this project answers is, What types of contributions do participants make to free/libre and open source software projects? Several studies have shown that the extent of participation in a FLOSS project varies from individual to individual, and this variation leads to the second sub-question, Do the factors that influence satisfaction vary for different types of participation? If so, in what way? A preliminary conceptual model of factors affecting participant satisfaction was developed, reflecting the key concepts identified in the literature. The main theoretical goal of this research was to test the model using empirical data. The research used a sequential, mixed methods approach. The first, qualitative stage involved reviewing documents from selected projects and interviewing a purposive sample of FLOSS project participants. The second, quantitative stage involved an online survey of FLOSS project participants, and the data gathered were used to test the conceptual model. The results of the first stage showed that participation in FLOSS projects was a more complex construct than previously reported in the literature. Seven distinct categories of activities were identified: • use; • interaction with code; • supporting the community; • outreach; • sponsorship; • management; and • governance. Four attributes that modified these categories were also identified: organisational focus, role formality, remuneration, and time commitment. Data from 154 responses to the online survey were used to test the model using stepwise multiple regression, which determined the effect of each of the variables on overall participant satisfaction. Moderated regression analysis was used to test the effects of three potential moderating variables. The results showed that that perceived system complexity had the largest effect, decreasing satisfaction if respondents perceived that the software was complex, while project openness and perceived developer communication quality accounted for the most variance in satisfaction. The main theoretical contribution of this research lies in its extension of satisfaction studies to FLOSS communities, showing that communication and openness are more important than in conventional software projects. Its practical contribution will help people involved in the management and governance of FLOSS projects to identify ways of increasing their participants’ satisfaction, which may in turn encourage them to contribute more.</p>

Factors Influencing Participant Satisfaction with Free/Libre and Open Source Software Projects

<p>The purpose of this research was to identify factors that affect participants’ satisfaction with their experience of a free/libre open source software (FLOSS) project. The research built on existing models of user satisfaction from the information systems literature, and also incorporated two characteristics of FLOSS projects first identified by Ye, Nakakoji, Yamamoto, and Kishida (2005), product openness and process openness. The central research question it answered was, What factors influence participant satisfaction with a free/libre and open source application software project? Richard Stallman’s reasons for setting up the GNU project and the Free Software Foundation arose from his frustration at being forced to be a passive user of software used for a Xerox printer. These suggest that being able to be an active participant in a FLOSS project is one factor that should be examined, and therefore the first sub-question this project answers is, What types of contributions do participants make to free/libre and open source software projects? Several studies have shown that the extent of participation in a FLOSS project varies from individual to individual, and this variation leads to the second sub-question, Do the factors that influence satisfaction vary for different types of participation? If so, in what way? A preliminary conceptual model of factors affecting participant satisfaction was developed, reflecting the key concepts identified in the literature. The main theoretical goal of this research was to test the model using empirical data. The research used a sequential, mixed methods approach. The first, qualitative stage involved reviewing documents from selected projects and interviewing a purposive sample of FLOSS project participants. The second, quantitative stage involved an online survey of FLOSS project participants, and the data gathered were used to test the conceptual model. The results of the first stage showed that participation in FLOSS projects was a more complex construct than previously reported in the literature. Seven distinct categories of activities were identified: • use; • interaction with code; • supporting the community; • outreach; • sponsorship; • management; and • governance. Four attributes that modified these categories were also identified: organisational focus, role formality, remuneration, and time commitment. Data from 154 responses to the online survey were used to test the model using stepwise multiple regression, which determined the effect of each of the variables on overall participant satisfaction. Moderated regression analysis was used to test the effects of three potential moderating variables. The results showed that that perceived system complexity had the largest effect, decreasing satisfaction if respondents perceived that the software was complex, while project openness and perceived developer communication quality accounted for the most variance in satisfaction. The main theoretical contribution of this research lies in its extension of satisfaction studies to FLOSS communities, showing that communication and openness are more important than in conventional software projects. Its practical contribution will help people involved in the management and governance of FLOSS projects to identify ways of increasing their participants’ satisfaction, which may in turn encourage them to contribute more.</p>