Handling Instance Spanning Constraints in Compliance Management

Instance spanning constraints refers to instruments to establish controls during multiple instances in or several processes. Many business entities crave an established ISC support system. Take, for instance, the bundling and unbundling of cargo from various logistics processes or the dependence of various examinations in medical treatment systems. During such systems, non-compliance with the ISC would lead to immense consequences and penalties, which can be fatal if it occurs in the medical field. ISC can also occur from process execution logs. Business execution store execution information for the process instance and, consequently, the characteristics of the execution logs. Discovering ISC early enough helps in supporting ISC design and execution. The purpose of this study is to contribute towards the categorization of the ISC and hence contribute to the digitalized ISC and its compliance management.

The effectiveness of RFID in backroom and sales floor inventory management

Purpose Perceived as an antidote to poor execution, interest in radio frequency identification (RFID)-enabled visibility has grown. The purpose of this paper is to examine whether and how RFID-enabled visibility with item-level tagging improves store execution. Design/methodology/approach The authors conducted three field-based experiments in collaboration with two Fortune 500 retailers. Findings RFID-enabled visibility resulted in a sizable decrease in inventory record inaccuracy and out-of-stocks for inventory held in both the backroom and on the sales floor. The decrease in inventory record inaccuracy and out-of-stocks was even greater among products stored primarily on the sales floor suggesting the benefits from increased visibility accrue to sales floor inventory management processes. In contrast, the authors found no significant improvement in inventory record inaccuracy and no substantive improvement in out-of-stocks among products stored primarily in the backroom suggesting that increased visibility does not improve backroom management processes. Practical implications The authors recommend retailers focus on sales floor inventory management when seeking to improve store execution through the adoption of RFID-enabled visibility. In the context, only partial evidence exists that backroom inventory management improves with RFID-enabled visibility. Originality/value Retailers seeking to invest in RFID technology must estimate potential performance improvements before making firm-specific cost-benefit analyses. They must also understand where and how these performance improvements will accrue. This research uniquely presents the results of a three field experiments that quantify the changes in retail execution associated with RFID adoption.

Customer Service

Customer Experience Management is a strategy that focuses the operations and processes of a business around the needs of the customers. Retailing is a huge industry (45% of the U.S. economy and the largest employer) that has consistently been an incubator for new business concepts. The retailing business, in today's world is focussed on the customer's buying experience. Focus on customer experience and understanding their needs can solve many retailers' chronic problems such as stock outs and markdowns. This chapter focusses on following major themes: assortment and inventory planning, markdown and store execution of retailer and their strategies for next couple of years. In today's Omni-channel world it's important for retailer to enhance customer experience, be it in brick and motor store or online.