Project-Oriented Web Scraping in Technical Communication Research

This article advocates for web scraping as an effective method to augment and enhance technical and professional communication (TPC) research practices. Web scraping is used to create consistently structured and well-sampled data sets about domains, communities, demographics, and topics of interest to TPC scholars. After providing an extended description of web scraping, the authors identify technical considerations of the method and provide practitioner narratives. They then describe an overview of project-oriented web scraping. Finally, they discuss implications for the concept as a sustainable approach to developing web scraping methods for TPC research.

Curricular Efforts in Technical Communication After the Social Justice Turn

The social justice turn in technical and professional communication (TPC) has inspired a substantial body of progressive scholarship and discussion. But it is not clear how these scholarly efforts have shaped (or are shaping) programmatic and curricular efforts. This article reports the findings of a survey of TPC instructors and an analysis of 231 TPC programs to examine their curricular efforts toward social justice. Drawing from the mixed findings, the authors argue that vigorous curricular efforts in social justice enable TPC to fully and practically demonstrate the core mandate of our discipline.

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

Composing Like an Entrepreneur: The Pedagogical Implications of Design Thinking in the Workplace

Fierce competition has made innovation increasingly necessary for business success, and this has increased the importance of user-based innovation strategies like design thinking (DT). While many studies in technical and professional communication (TPC) have explored how DT can be used pedagogically, no studies have done this through investigating how DT is used as a workplace composing process. This study does exactly that. First, it presents the current state of research on pedagogical uses of DT in TPC, and then it builds upon those suggestions with an empirical study that chronicles on how two web design firms use DT to make websites. My main suggestion is to teach DT as a recursive process that allows students transcend potentially incorrect assumptions built into design tasks through gathering data not only from users, but from clients as well.

Embodied Genres, Typified Performances, and the Engineering Design Process

Using rhetorical genre theory, the authors theorize the engineering design process as a type of embodied genre enacted through typified performances of bodies engaged with discourses, texts, and objects in genre-rich spaces of design activity. The authors illustrate this through an analysis of ethnographic data from an engineering design course to show how a genred repertoire of embodied routines is demonstrated for students and later taken up as part of their design work. A greater appreciation of the interconnection between genre and design as well as the role of typification in producing embodied genres can potentially transform how writing studies conceive of and teach both design processes and genres in technical and professional communication settings.

A machine learning algorithm for sorting online comments via topic modeling

This article uses a machine learning algorithm to demonstrate a proof-of-concept case for moderating and managing online comments as a form of content moderation, which is an emerging area of interest for technical and professional communication (TPC) researchers. The algorithm sorts comments by topical similarity to a reference comment/article rather than display comments by linear time and popularity. This approach has the practical benefit of enabling TPC researchers to reconceptualize content display systems in dynamic ways.

Follow the Leader? The Impact of Leader Rapport Management on Social Loafing

To prepare students for the workforce, instructors of business, technical, and professional communication must incorporate team projects in their curriculum. However, both instructors and students have negative perceptions of team projects due to a variety of factors including team dysfunctions like social loafing. No prior study has examined the relationship between leader rapport management (LRM) and social loafing. LRM refers to the use of linguistic strategies to manage relationships between leaders and members. Therefore, we built and tested a model that examines the relationship between LRM and social loafing that is mediated by leader-member exchange and communication quality.