Smart hospitality: Taiwan hotel stakeholder perspectives

Purpose The term smartness has been discussed in the academia for many years; prior research has listed numerous advantages and encouraged business entities to implement smart technologies. However, stakeholders’ knowledge level, support intention and barriers to smart technology have been under investigated. Without the support of stakeholders, smart projects can hardly be implemented. This paper aims to explore the above-mentioned under investigated area and identify the gaps between academia and the hotel industry in Taiwan. Design/methodology/approach In-depth interviews were conducted with nine hotel stakeholders in Taiwan with investors, owners, managers, technology suppliers and information technology consultants. Three key areas were focused on: smart hotel definition, expectations from smart hotel and known barriers for implementing smart technologies. Findings The definition of smart hotel among all stakeholders was inconsistent. Stakeholders defined a smart hotel according to their role in the organization: revenue boost, service customization, operations effectiveness and in-room automation. However, the key functions of smart technologies, such as interconnectivity and interoperability with business partners’ application (e.g. online travel agencies) and linkage to external Big data for accurate revenue forecast, were not mentioned by the interviewees. In addition, social media monitoring, robots and artificial intelligence were not mentioned during the interview. Originality/value This study attempted to identify Taiwanese hotel stakeholders’ perspective on smart hotel and to compare the outcome with academic research. The result indicated that there is a big gap in the definition of “smart hotel” among stakeholders and academia and reflected several barriers that prohibit hotel owners and investors in implementing smart systems.

A METHOD FOR ANALYZING THE EFFECT OF IMPLEMENTING AN ENTERPRISE SYSTEM BASED ON THE COMPLEXITY OF ACTIVITIES

This paper presents a method for analyzing the effect of implementing an enterprise system (ES) in the construction industry during the ES introduction and planning stages. The effect is a reduction in employees’ work time. The proposed method is based on the 1) level of digitalized and automated activities, the 2) complexity of the activities, and the 3) complexity of the processes in the workflow. The method was applied at a construction company that has no enterprise resource planning (ERP), and the method’s accuracy was evaluated by information technology consultants who have performed planning, construction, and operation in relation to ERP. The result shows that the effect of management business was the largest; most of this effect was on data management and review. After users became familiar with ERP, the reduction in data input time increased. The analysis method takes less time and costs less than using surveys to measure the work time and satisfaction of ES users. It can also identify processes in which the effect increases or decreases, thereby guiding any modifications of the ES before it is introduced.

Evaluation of Effective Dashboards: Key Concepts and Criteria

Objective: The aim of this study is to offer appropriate criteria to evaluate effective dashboards for healthcare organizations. Method: In a Delphi study, a team of information technology consultants were asked to determine a set of user interface requirements for evaluating, building or selecting the dashboard. In the first round, a list of main features or criteria to be used was determined based on the panel’s rating,. Results: In this study, it was revealed that a set of key criteria for evaluating the dashboards can be used for all types of dashboards. These criteria were classified into 7 main categories including user customization, knowledge discovery, security, information delivery, alerting, visual design, and integration and system connectivity. Conclusion: Choosing good criteria for selecting effective dashboards for healthcare organizations is very critical because these organizations follow a data-intensive and technology-driven environment. This study revealed the importance of key criteria which can guarantee development of an evaluation checklist.

Collaboration as a Key Feature of Equine Evidence-Based Research: A Laminitis Case Study

<p><strong>Abstract</strong></p><p>It is widely believed that laminitis poses a threat to the health and welfare of all Equidae; however, there is a paucity of evidence-based research on fundamental aspects of the disease, including how commonly it occurs, its clinical presentation and those animals at greatest risk. Following generous funding from World Horse Welfare, we have produced a programme of work over the last eight years to improve the evidence base regarding the epidemiology of laminitis. This began with systematic reviews regarding the frequency of [1], and risk factors for [2], naturally-occurring laminitis which informed the planning and conduct of prospective veterinary practice-level cohort and nested case-control studies of veterinary-diag­nosed laminitis in British horses. Laminitis research tools, disease frequency estimates [3], potential novel modifiable risk factors [4] and guidelines for the differential diagnosis of laminitis [5] have all resulted from these now published, peer-reviewed studies. Ongoing work gathers further information on owner-report­ed laminitis cases by means of a prospective individual animal-level cohort study design, implemented through the use of web-based data collection (www.careaboutlaminitis.org.uk).</p><p>Each step of the generation of this evidence-based data has demanded high levels of collaborative effort between charitable bodies, epidemiologists, information technology consultants, public relation officers, laminitis researchers, veterinary practitioners and horse owners. This talk will outline the methods we used to gather evidence-based data in the equine field, highlight the challenges and lessons we have learnt, and emphasise the crucial role the veterinary practitioner can play in both providing and using such evidence-based data.</p><br /> <img src="https://www.veterinaryevidence.org/rcvskmod/icons/oa-icon.jpg" alt="Open Access" />

CRM Technology: Implementation Project and Consulting Services as Determinants of Success

The success of a customer relationship management (CRM) strategy depends on the adequate use of technology, including CRM software. This paper offers empirical evidence regarding critical success factors for CRM software adoption, namely, implementation project management and services provided by information technology consultants. Data analyses involving 208 business customers of an international CRM software provider show that (1) successful management of the implementation project is a fundamental prerequisite for the firm to take full advantage of CRM software; (2) perceptions of tangible offers, reliability, responsiveness, assurance, empathy, and training services provided by CRM consultants affect CRM success; and (3) the successful management of an implementation project mediates the effects of consulting service quality on successful CRM software adoption. These findings point to the relevance of service in the CRM software industry from the perspectives of both the professionals involved and the potential adopters of CRM software.

From Information Management to Information Visualization

SummaryThe development and implementation of a dashboard of medical imaging department (MID) performance indicators.Several articles discussing performance measures of imaging departments were searched for this study. All the related measures were extracted. Then, a panel of imaging experts were asked to rate these measures with an open ended question to seek further potential indicators. A second round was performed to confirm the performance rating. The indicators and their ratings were then reviewed by an executive panel. Based on the final panel’s rating, a list of indicators to be used was developed. A team of information technology consultants were asked to determine a set of user interface requirements for the building of the dashboard. In the first round, based on the panel’s rating, a list of main features or requirements to be used was determined. Next, Qlikview was utilized to implement the dashboard to visualize a set of selected KPI metrics. Finally, an evaluation of the dashboard was performed.92 MID indicators were identified. On top of this, 53 main user interface requirements to build of the prototype of dashboard were determined. Then, the project team successfully implemented a prototype of radiology management dashboards into study site. The visual display that was designed was rated highly by users.To develop a dashboard, management of information is essential. It is recommended that a quality map be designed for the MID. It can be used to specify the sequence of activities, their related indicators and required data for calculating these indicators. To achieve both an effective dashboard and a comprehensive view of operations, it is necessary to design a data warehouse for gathering data from a variety of systems. Utilizing interoperability standards for exchanging data among different systems can be also effective in this regard.

Rancang Bangun Sistem Informasi Kolaboratif Berbasis Web Untuk Manajemen Proyek Teknologi Informasi

In the workplace, companies are required to apply information technology in various business processes in order to compete with its competitors, so companies often require the services of an IT consultant. Companies sometimes have difficulties to choose an IT consultant and to control the development of their information technology projects. In any implementation, IT consultants also often have difficulties in doing project management. Web-based collaborative information system built to assist companies in selecting information technology consultants that will be used by way of auction project, as well as helping IT consultants and clients doing collaboration in project management that related to the design process, as well as the implementation of an information technology project.Keywords: project management, collaboration, information systems, information technology consultant Abstrak. Dalam dunia kerja, perusahaan dituntut untuk menerapkan teknologi informasi dalam berbagai proses bisnisnya agar dapat bersaing dengan kompetitornya, sehingga seringkali perusahaan membutuhkan jasa dari konsultan TI. Perusahaan terkadang mengalami kesulitan untuk memilih konsultan TI dan untuk mengontrol perkembangan proyek teknologi informasinya. Dalam pelaksanaannya, konsultan TI sering mengalami kesulitan dalam melakukan manajemen proyek. Sistem informasi kolaboratif berbasis web dibangun untuk membantu perusahaan dalam memilih konsultan teknologi informasi yang akan digunakan dengan cara melakukan lelang proyek, serta membantu konsultan TI dan perusahaan klien berkolaborasi dalam melakukan manajemen proyek yang terkait dengan proses perancangan, serta pelaksanaan suatu proyek teknologi informasi. Kata Kunci: manajemen proyek, kolaborasi, sistem informasi, konsultan teknologi informasi