The Effect of Satisfaction on Trust, Social Identification and Loyalty Amongst International Students in Malaysian Public Universities

This study was conducted to examine the effects of student’s satisfaction on student’s trust, social identification, and loyalty amongst international students in Malaysian public higher institutions. It was conducted due to low research outputs on these variables among international students in Malaysia. A theoretical literature review was conducted, and an adapted survey of Student Loyalty Model was used to collect the data from four public universities in Malaysia, while regression analysis was performed to check for the effect of satisfaction on other variables. The findings showed that student’s trust, social identification, and loyalty can predict student’s satisfaction. International student satisfaction has a strong effect on trust (B=0.401), but a weak effect on social identification (B=0.220) and loyalty (B=0.131). The results indicated that the gaps in international students’ satisfaction can be minimized by improving the aspects of student loyalty and identification with the university through campus engagement and non-academic programs. The study also recommended carrying out further research within a larger population of students in public and private universities to compare their perceptions and to benefit from the experiences and successes of other international education destinations.

An Examination of Campus Engagement and GPA for Latinx College Athlete

Despite the National Collegiate Athletic Association’s focus on improving outcomes among college athletes, research has overlooked Latinx college athletes. This paper focuses on how campus engagement with peers, faculty, administrators, and athletic staff are positively related to GPA among Latinx college athletes. I used an ordinary least square (OLS) regression model to examine the relationships between engagement and Latinx college athletes' GPA. The findings suggest that high school GPA, participation in class, and faculty-student interactions were significant for Latina/o college athletes' GPA. Additionally, interactions with teammates and coach were both significant predictors, but team interactions had a slight negative effect on GPA. Lastly, identifying as a Latina college athlete had a positive association on GPA when compared to Latino college athletes.

Faith Community and Campus Engagement in Immigrant Integration

Immigration is one of the most contentious topics in contemporary American politics. This study presents the planning, implementation and evaluation of a program of faith community dialogues on immigration developed in partnership between a public university, a faith-based group of volunteers, and Catholic congregations. Based on data from dialogue transcriptions, exit questionnaires completed by participants, observation notes, and reflections shared by students and faith community leaders, the study shows the outcomes of the program for the congregations, the volunteer group, the students, and the faculty leader. The volunteer group was able to launch a new program that helped immigrant and US-born members of faith communities develop feelings of mutual understanding and collaboration. Students had the opportunity to learn research skills and better understand people’s perspectives on immigration and race. The faculty leader produced community-based scholarship that otherwise would not have been possible. The study concludes that cumulative collaborative learning, the inclusion of a religious dimension, and support from faith leaders are key for the success of partnerships between university and faith-based actors.

Campus Engagement: Faculty Recognition and the Library's Role

As faculty librarians on a regional campus of a research university, attending meetings is one way we stay connected to our faculty colleagues. On several occasions at these events, faculty commented about a need for their work outside the classroom to be recognized in a more public forum. As we are always looking for ways to serve and engage with our campus, we considered if the library could somehow meet this need. Providing a showcase for faculty accomplishments could potentially help faculty connect with each other, show students examples of research and scholarship by their instructors, and give us another opportunity to talk with faculty about how we can support them and their students. From there, a Faculty Recognition Event hosted by our library took shape. Early in this process, we reached out to Academic Affairs, as this office is among the most engaged with the teaching and scholarship of faculty. Through this partnership, we built a framework for organizing the event: types of work to feature, ways to get the information, when and where the event should take place, and more. Although the process was not always smooth, the first event met our expectations of highlighting faculty scholarship, service, presentations, and grants or other awards. Hosting a casual lunchtime event featuring this work presented outreach opportunities we may not have otherwise had. The lessons learned from the first attempt informed the approach we took to plan a second, more well-attended event.

Work Hard

Chapter 4 describes first-generation students in a Work Hard geography. These academically engaged students made not only classes and homework central to their daily lives, but their friendships and social lives also were often rooted in either academic work and/or nonathletic extracurricular interests. Work Hard students report close faculty relationships and strong friendships, often with those from similar demographic backgrounds, but they are also lonely outside those spheres, avoiding the high-status social hubs of campus. Most students in this geography came through Summer Bridge, and much of their campus engagement is in reaction to the racism, classism, and sexism they feel and observe on campus. They have created friendship communities that provide affirmation and support and crafted geographies that link their social, extracurricular, and academic priorities. The overlap of these spaces provides a buffer but does not connect these students to wealthier peers.

More Than One Way to Be First

Chapter 1 introduces the reader to existing research on first-generation college students and argues that institutions need to learn more about the heterogeneity among first generation students to better serve this population. The authors describe their three broad questions: First, what are the different ways that first-generation students organize their social, extracurricular, and academic lives at selective and highly selective colleges? Second, how do first generation students sort themselves and get sorted into these different types of campus lives? Third, how do these different patterns of campus engagement prepare first-generation students for their post-college lives? The authors then provide an overview of their arguments and explain how their concept of campus geographies provides a new and useful lens. Finally, they describe their methods and provide an overview of the chapters in the book.

Conveying Complexity in Contemporary Academic Library Service Models

This article will provide both practical and critical insights into contemporary library service practices using the UBC Okanagan service model redesign as a case study. In 2018 the service desk at UBC Okanagan Library was redesigned into a service zone with a fundamental goal of increasing the prominence of complex library services. By improving the visibility of research support within a newly conceptualized service zone, we addressed inclusivity through design and staffing practices while facilitating campus engagement through programming. This article offers a contribution to the ongoing discussion of consolidated service models and challenges the profession to continue experimenting with service model design and delivery in order to support diverse library patrons in an increasingly neoliberal university environment.