A Usability Audit Model for Destination Websites Management in the Digital Economy

In a globalized world, tourist destinations must have a website containing accurate information for potential tourists. However, there is currently no model that serves as a guide to evaluate the usability of tourism websites. A web usability audit manual is presented in this work with the application of a case study methodology, which combines theoretical contributions with those of a real audit of a tourism institution. Apart from the description of the manual itself, the results of this work have made it possible to identify a series of actions to be taken into account, as well as others that should be avoided when a usability audit is being carried out in the tourism field.

Usability Audit Model for Tourism Destination Websites

In a globalized world, tourist destinations must have a website containing accurate information for potential tourists. However, there is currently no model that serves as a guide to evaluate the usability of tourism websites. A web usability audit manual is presented in this work with the application of a case study methodology, which combines theoretical contributions with those of a real audit of a tourism institution. Apart from the description of the manual itself, the results of this work have made it possible to identify a series of actions to be taken into account, as well as others that should be avoided when a usability audit is being carried out in the tourism field.

Samorządowe media internetowe – uwarunkowania społeczno-prawne wdrażania wymagań WCAG 2.0. Próba diagnozy dostępności (web accessibility) i użyteczności (web usability)

Gminy są wydawcami czasopism, właścicielami mediów elektronicznych, a samorządowe witryny często pretendują do bycia lokalnymi serwisami informacyjnymi. Gospodarze gmin nie byli zobowiązani żadnymi regulacjami do tworzenia serwisów dostosowanych do standardów internetowej dostępności (web accessibility). Sytuacja uległa zmianie wraz z publikacją rozporządzenia Rady Ministrów z 12 kwietnia 2012 r. w sprawie Krajowych Ram Interoperacyjności, minimalnych wymagań dla rejestrów publicznych i wymiany informacji w postaci elektronicznej oraz minimalnych wymagań dla systemów teleinformatycznych. Na podstawie własnych badań podjęto próbę diagnozy podstawowych problemów związanych z wprowadzaniem nowych regulacji, ich uwarunkowań społecznych i prawnych, ze szczególnym uwzględnieniem dostępności (web accessibility) oraz związanej z nią użyteczności (web usability) samorządowych mediów internetowych.

Evaluasi Usability Website Berita Online Prokal.Co Menggunakan Evaluasi Heuristic dan Webuse

<p class="Abstrak"><em>Website </em>PROKAL.co merupakan portal berita wilayah Kalimantan, yang diharapkan dapat membantu masyarakat maupun pihak PROKAL sebagai pengguna, agar dapat mencari informasi yang dibutuhkan dengan mudah. Hasil wawancara dengan pihak PROKAL menunjukkan bahwa, terdapat permasalahan <em>usability </em>yang berkaitan dengan faktor keberhasilan <em>usability </em>pada PROKAL.co, yaitu <em>learnability </em>dan <em>errors</em>. Sejak didirikannya PROKAL.co pada tahun 2015, evaluasi terkait <em>usability </em>pada <em>website </em>PROKAL.co belum pernah dilakukan. Hal tersebut mempengaruhi rencana PROKAL dalam melakukan redesain tampilan <em>website</em> PROKAL.co pada tahun 2020, dikarenakan PROKAL tidak mengetahui kebutuhan dan permasalahan yang dialami pengguna dan masih belum memiliki gambaran yang jelas diperbaiki seperti apa tampilan <em>website</em> ke depannya. Oleh karena itu, dilakukan penelitian evaluasi <em>usability </em>menggunakan metode <em>Heuristic </em>agar dapat ditemukan permasalahan dari <em>website</em> PROKAL.co dengan mengacu pada prinsip-prinsip <em>heuristic</em>. Kemudian, untuk dapat melibatkan pengguna PROKAL.co, maka digunakan pula metode <em>Web Usability Evaluation Tool </em>(WEBUSE). Penelitian ini dilakukan dengan 5 tahapan utama, yaitu e<em>stablishing requirement</em><em> </em>untuk menemukan masalah <em>usability</em><em>, design alternatives </em>untuk merancang perbaikan tampilan berupa ide desain<em>, prototyping </em>untuk mengimplementasi dan membangun desain, <em>evaluating </em>untuk mengevaluasi hasil <em>prorotype </em>dengan pihak PROKAL, dan kesimpulan. Berdasarkan hasil evaluasi yang dilakukan, terdapat 2 indikator evaluasi yang sangat memerlukan perbaikan, 7 indikator evaluasi memerlukan perbaikan dengan prioritas tinggi, dan 1 indikator evaluasi memerlukan perbaikan dengan prioritas rendah. Selain itu, dihasilkan usulan rekomendasi tampilan berupa <em>prototype </em>sebanyak 11 desain tampilan perbaikan pada <em>desktop </em>dan 30 desain tampilan <em>mobile</em> <em>website </em>PROKAL.co yang telah disesuaikan dan disetujui dengan kebutuhan PROKAL. Hasil yang diperoleh ini dapat dijadikan acuan oleh <em>website </em>PROKAL.co dalam melakukan perbaikan.</p><p class="Abstrak"> </p><p class="Abstrak"><em><strong>Abstract</strong></em></p><p class="Abstrak"><em>Website PROKAL.co is the Kalimantan regional news portal, this website expected to facilitate its users including PROKAL to search for information that users need. Based on the results of interviews with PROKAL, there are usability issues related to the success factor of website PROKAL.co, there are learnability and errors. Since founded in 2015, the evaluation related to the usability of the website has yet to be performed. It affects PROKAL's plan to redesign the user interface of the website in 2020, because PROKAL still doesn’t know the needs and problems experienced by users also what website will look like in the future. Based on the description above, a usability evaluation study was conducted using the Heuristic method in order to find problems from the PROKAL.co website with reference to heuristic principles. Then, to be able to involve PROKAL.co users, the Web Usability Evaluation Tool (WEBUSE) method is also used. This research was conducted with 5 main stages, those are establishing requirements to find usability problems, design alternatives to design the improvements with the form of design ideas, protoyping to implement and build designs, evaluating to evaluate the prototype results, and conclusions</em>. <em>Based on the results of the evaluation, there are 2 evaluation indicators that really need improvement, 7 evaluation indicators need improvement with high priority, and 1 evaluation indicator require improvement with low priority. In addition, there were proposed recommendations for user interface in the form of 11 prototype user interface designs for desktop improvements and 30 designs for the mobile website PROKAL.co that have been adjusted and approved to the needs of PROKAL. The results obtained can be used as a reference by the PROKAL.co website in making improvements.</em></p><div> </div><p class="Abstrak" align="center"> </p><p class="Abstrak" align="center"> </p>

Compliance and application tests of usability guidelines about giving information quickly and comprehensibly

The objective of this publication is to analyze compliance with the web usability guidelines on Giving information quickly and comprehensibly. The behavior of 20 IT engineers without experience in web usability is analyzed to collect data on the application and compliance of each of the studied guidelines. The objectives are: (1) make a list of recommendations on the presentation of information and possible actions in a quickly understandable way. And highlight the most forgotten guidelines or the worst followed by web developers to think about the importance of offering specific training in this field. (2) Know the most important guidelines according to the participants themselves. To obtain the results, user tests are performed that evaluate the most ignored and applied guidelines. And its correct compliance is studied, since the participants do not have experience in web usability. Besides, interviews are conducted to find out which are the guidelines that they consider most important. It is expected to know if there are guidelines that apply intuitively and why. It is also intended to know if this innate application is helpful or compliance is wrong and needs specific training.