Manajemen Mutu Program Diniyah Pada Pondok Pesantren MuhammadIyah Lamongan

The main problem in this research is how the quality management developed at the madrasa diniyah is boarded in the muhammdiyah lamongan pesantren. In accordance with these problems, the objectives of this study are (1) how is the quality planning (2) how is the quality program implemented (3) How is quality monitoring and evaluation (4) how is the quality improvement action carried out by boarding muhammadyah lamongan boarding school. The research method uses qualitative methods, with the reason that the questions are open so that researchers can be flexible and can develop questions, because researchers want to describe and analyze the implementation of quality management in Islamic boarding schools in Muhammadiyah dilamongan, Madrasah diniyah Islamic boarding schools in Muhammadiyah Lamongan, the results of the study show that there are several diniyah muhammdiyah Islamic boarding school program in lamongan has developed quality management starting from planning, implementation of monitoring and evaluation as well as follow-up of quality improvement which is very synergic between madrasa and Islamic boarding school so that the existence of madrasa diniyah and pondok pesantren continues to develop. Recommendations, this study recommends that madrash diniyah and lamuh muhammadyah Islamic boarding schools should continue to be quality teamwork in improving quality with structured roles and responsibilities, and become models that can be used as alternative concepts for quality management of madrasa diniyah. Key words: Quality Management , Madrasah diniyah, and Islamic Boarding School Muhammadiyah dilamongan

ANALYSIS OF MOTIVATIONAL MECHANISM AS ELEMENT IN TECHNOLOGICAL PROCESS QUALITY MANAGEMENT BY INFLUENCE UPON HUMAN ELEMENT

The purpose of researches was an analysis of a motivational mechanism as an element of quality management in a technological process by means of the influence upon human element. To achieve a purpose set there were solved the following problems: - the analysis of basic factors defining techno-logical process quality was carried out (taking into ac-count human element influence upon a production process); - the influence of a motivational mechanism upon quality of a production process of vibromechanical treatment of parts. On the basis of work results there were offered additional professional competences of a processing engineer and an operator of metal-working machinery. The model of a compensating simulation of the mechanism for workers motivation is developed and a formula for its definition is offered. Key words: quality management, technological process, human element, motivational mechanism, vibromechanical treatment, compensating simulation.

EXPLORING ROLE OF MANAGEMENT IN QUALITY ASSURANCE AT PRIVATE AND STATE UNIVERSITIES OF GEORGIA

Today Georgia as never before faces challenges of quality assurance. Despite reforms carried out by the Georgian government aiming at the quality improvement of higher education, many Higher Education Institutions (HEIs) of the country still faces real problems. The concept of “management” is not so widely known, not to say anything about the lack of human resources with theoretical knowledge and experience in education management. The purpose of the research was to analyze universities management in general terms and identify how quality-oriented universities’ management is in Georgia. For this purpose quantitative research was carried out. The universities were selected according to their legal status, period of functionality and qualitative experience. By combining certain data we elaborated indicators for the purpose of comparing various aspects of universities. For ensuring validity criteria validity was applied. Results of the research show that management is the main pre-requisite for quality assurance. Drawbacks and gaps in university management have also been identified the improvement of which will make a basis for enhancing management quality and establish a management culture at the Universities of Georgia. Key words: quality management, quality assurance, HEI’s management.

QUALITY MANAGEMENT SYSTEM OF ŠIAULIAI UNIVERSITY

Quality management system (QMA) is one of the most important things in universities’ ser-vices because it shows how well higher education institution is able to serve clients and to satisfy their needs. The main idea is that client is not only student – it is also social partners and society itself as receiver of services. According to this, CAF model is very popular among public administra-tion institutions. This mentioned model explains that institution should have quality management system that serves for three heterogonous clients – students, employees and society through ena-blers and results. Institution undertakes to fulfill requirements – to do evaluation of institution’s activities according to CAF nine criteria and 28 sub-criteria: to write marks, comments, strong and weak areas of services and to prepare developmental plan for next two years according to results and priorities. Šiauliai university also prefers to use CAF model and ISO 9001-2008 standard for im-provement of services. There was already created conception of QMS that contains philosophical assumptions how people should understand system in this organization. The main conception is culture of dialog that explains the aim to communicate with different academic community – to be opened-minded with leaders and students, with stakeholders and social partners. Also, institution aims to be life-long learning organization which inspires to study, to accept clients’ needs and to be exclusive from other institutions. Šiauliai University has QMS model with two main processes (stra-tegic management and quality management), two main processes (science / art and studies) and additional processes (human resources, material, financial, documentation, project, infrastructure and etc.). This model explains how processes are divided and in quality manual there are written all responsibilities and quality indicators for each processes and sub-processes. Key words: quality management system, model.

SOME FEATURES ABOUT THE ISSUES OF QUALITY MANAGEMENT

Recently the issues of quality management are becoming urgent in Lithuania. They are discussed and aspiration greatly improve the quality of activity in institutions of education are declared. But in the sphere of education the tendency to speak more than really work still remains. Many education organizations define quality as the major priority of their activity. But to declare or define is one thing and seek for that quality is another thing. The application of ISO standards in institutions of education still remains problematic. It is often tried to create own distinctive standards while ISO standards are acknowledged and applied on an international scale. It is understandable that institutions of education are specific and they rather differ from, let`s say, business organizations. Nevertheless, international ISO standards can and must be applied. Considering the process approach which is fixed in the ISO standards, every organization should effectively manage all occurring processes. Everything what happens in the processes later reflects in production or service in one way or another. According to this approach, the management of processes is rather complicated in organizations of education. The management of such processes, if it exists at all, is divided and fragmental. The application of statistical methods analyzing quality management issues in organizations of education is also problematic. It is undoubtedly that implement of quality management systems in organizations of education is especially urgent because it is a grave tool to basically improve the activity in all organizations of education. Key words: quality management, ISO standards, process approach,

Methodological principles of improvement of carbo of quality management of hotel services

Essence is analysed problems and methodological principles of improvement of quality management of services in hotel enterprises by development and introduction of the system of evaluation and control of internalss. For determination of level of internalss of service in hotel enterprises the offered system of indexes of internalss: normatively-technological, economic, marketing. Key words: quality management, internalss of favour, level of internalss, competitiveness of hotel enterprises.