A Communication Audit Exercise to Enhance Virtual Team and Individual Communication Skills

This article outlines a unique student activity designed to close the gap between students’ perceived and actual communication and team behavior during virtual group meetings. The Communication Audit exercise requires that students record an online small group meeting and then review the recording while categorizing each verbal remark into observable behaviors aligned to the instructor’s learning objectives. The audit delivers objective data to students concerning their team habits and leads to excellent discussions of opportunities to improve team dynamics and individual contributions to a team process.

STRATEGIC COMMUNICATION AUDITS. A QUALITATIVE RESEARCH PERSPECTIVE FOR IMPROVING HUMAN RESOURCES MANAGEMENT

Internal diversity within organizations and the technology-determined restraints of multinational competition raise the need of developing organizational communication more than ever. Communication audits have been approached as an effective tool for improving organizations’ business targets, but this article argues that communication audits go beyond that and fill the diverse communication needs of today’s manpower. Firstly, the article clarifies the nature of strategic communication and the boundaries of this domain. Then, the paper examines the nature of the term „strategic”. We argue that the results of a communication audit are the first step towards a strategic communication plan. In view of this perspective, the article’s main research questions are: What is the link between strategic communication, communication audit and management performance? How do we measure and illustrate where the organization currently stands in terms of its communication performance? The conclusions of this conceptual paper highlight the role of communication audits in providing useful information for the strategic communication process and HR management by clarifying the nature of qualitative data that are instrumental for strategic communication and how should a researcher report the results of a qualitative study in order to be effective for the strategic communication plan.

The Internal Communication Barriers: A Communication Audit Report of a Nonprofit Organisation

Purpose: The purpose of this research is to investigate the root cause of the Internal Communication Barriers within a non-profit Catholic religious organization which examined three research questions to arrive at a construct. Design/methodology/approach: The research methodology used in this study is the semi-structured interview with the use of open-ended questions. An audiotape is used to record the findings from the research, and the data generated were analyzed and transcribed using qualitative research and thematic analysis. Findings: This study revealed that the internal communication barriers within this organization have to do with several contributing factors such as (the lack of staff meetings, unwillingness to open communication, the lack of entertaining feedback).

Audit of Disaster Communication on TVOne Kabar Petang Program

This study aims to carry out a disaster communication audit of Kabar Petang (Evening News) Program on the TVOne in the May-June 2019 period. This study uses the SMCR theory and the concept of disaster communication, the Standard Operating Procedure (SOP) of Disaster Communication, and the Guide to Broadcasting Behavior and Standards of Broadcasting Programs issued by the Indonesian Broadcasting Commission (KPI). This study uses a descriptive qualitative method with data collection techniques including content analysis, observation, a document study, and validity test through an interview with KPI as a source. The results of this study constitute the findings of disaster communication audit of disaster broadcast on TVOne, part of which has followed the Guide to Broadcasting Behavior and the Standards of Broadcasting Program issued by the KPI, SMCR theory, and has used disaster communication dimensions, and SOP for Disaster Communication. There are some findings that are not yet suitable, namely: (1) the repetition of a video clip showing the sufferings of victims; (2) the absence of competent resource persons in the field of disaster; and (3) the broadcast of affected people’s panic. This research provides recommendations to broadcasting institution TVOne, the government, and media workers to convey educational broadcast messages based on competent sources in the field of disaster so that the community is ready to survive the natural disaster.

A Partial Least-Squares Structural Equation Modeling Approach to Investigate the Audit Expectation Gap and Its Impact on Investor Confidence: Perspectives from a Developing Country

The aim of this study is to empirically explore the existence of the audit expectation gap and its impact on investors’ confidence. As a maiden attempt to assess these relationships, we developed a model with higher order constructs using a partial least-squares structural equation model (PLS-SEM). Based on a questionnaire survey with auditors and institutional investors, as one of the main users of audited financial statements, this study explored investors’ perceptions of both unreasonable and sensible audit expectation gaps from diverse aspects. The findings of this study revealed that the existence of an audit expectation gap was negatively related to investors’ confidence, and the greater the audit expectation gap was, the lower the investors’ confidence on audit. It was also found that auditors’ perceived independence and improved level of communication were negatively related with the audit expectation gap but positively related with investors’ confidence. Moreover, the monitoring role of independent audit oversight acts as a moderator among auditors’ perceived independence, auditors’ improved level of communication, audit expectation gap, and investors’ confidence. As the innate characteristic of an audit is to resolve conflict between owners and management of the organization, this study provides insight about what the investors (owners) expect from the audit and how to mitigate those expectation gaps.

Instruments for organizational communication assessment for Japanese care facilities

Purpose The purpose of this paper is to develop the measures required to assess organizational communication for Japanese organizations, specifically focusing on Japanese care facilities. Design/methodology/approach The data collected from the two-wave panel research, using the question items generated from a literature survey and several interview and focus group interview research were statistically analyzed. For the first wave of the research, questionnaires were distributed to 850 workers in June 2014. In all, 356 completed questionnaires were returned directly to the researcher, a response rate of 41.9 percent. For the second wave of the research, the questionnaires were distributed to 719 workers in February 2015, and 386 completed questionnaires were returned, a response rate of 53.69 percent. Findings Some items were excluded as a result of the exploratory factor analysis using the first-wave data and the constructs of the questions of each dimension of communication were confirmed as a result of the confirmatory factor analysis using the second-wave data. Originality/value While significant research into communication audits has been conducted across a wide variety of organizations in the USA and Europe, very few studies have focused on the development of an appropriate communication audit instrument for Japan. The development of a Japanese communication audit questionnaire is critical. In addition, instruments specific to industries are also required. This is the first study that focused on developing a Japanese organizational communication audit.

Strategies for the development of internal communication in public organization: practical aspects and theoretical dilemmas

Human resources management has changed considerably for the recent years. Crisis situations of various natures are the major factors of development of the science of management. The subject of this article is the role of crisis and efficient human resources management in the modern organization and the specific role of internal communications. The authors prove that the strategy of internal communications should be an indivisible part of the PR-strategy and HR-strategy. Stages of strategy development and features of the communication audit in public institutions are revealed.