A study on the relationship of employees' perception of quality management and employee satisfaction in a social service organisation

1996 ◽  
Author(s):  
Yee-wah, Cecelia Tsang Lau
Keyword(s):  
Quality Management ◽  
Social Service ◽  
Employee Satisfaction ◽  
Service Organisation ◽  
Perception Of Quality ◽  
Relationship Of ◽  
The Relationship

scholarly journals CONCEPTED QUALITY CATEGORY IN THE CONCEPT OF SMART CITIES AND SUPPLY CHAINS

2020 ◽  
Author(s):  
N. Ostrovskaya ◽  
◽  
S. Barykin ◽  
K. Borodina ◽  
◽  
...  
Keyword(s):  
Energy Efficiency ◽  
Quality Management ◽  
Energy Conservation ◽  
Smart City ◽  
Smart Cities ◽  
Quality And Safety ◽  
Energy Services ◽  
Quality Category ◽  
Relationship Of ◽  
The Relationship

In the article, the authors consider the main provisions of the concept of «quality». Make a connection between quality and safety, which is important for smart city projects and energy conservation. The article discusses the relationship of quality management with energy conservation, energy efficiency and energy services

scholarly journals RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: EMPIRICAL EVIDENCE FROM SELECTED AIRLINES IN NIGERIA AVIATION INDUSTRY

2020 ◽  
Vol 3 (1) ◽  
pp. 30-44
Author(s):  
Mohammed Sani Abdullahi ◽  
Ummi Rahma Shehu ◽  
Bashir Mikail Usman ◽  
Alhassan Musa Gumawa
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Empirical Evidence ◽  
Employee Satisfaction ◽  
Simple Random Sampling ◽  
Aviation Industry ◽  
Total Quality ◽  
The Relationship

Total Quality Management (TQM) is perceived to be a very important factor for an organization's long-term success and its implementation is an important aspect of increasing operational efficiency. Previous studies of the relationship between TQM and organizational performance (OP) showed inconsistent and contradictory findings. The purpose of this study is to investigate the relationship between TQM and OP: Empirical Evidence from Selected Airlines in Nigeria Aviation Industry. In this study, descriptive research design was utilized and stratified and simple random sampling methods have been used. A close-ended questionnaire was used as the information collection tool on a 5-Likert scale, descriptive statistics were used to analyze the profile of the study participants while Pearson's Correlation was the statistical technique used to evaluate the research hypotheses through the Statistical Package for Social Science (SPSS) version 21. The results indicate that Customer Satisfaction (CS) and Employee satisfaction (ES) that serve as the dimensions of TQM have a favourable connection with OP. Therefore, to make use of these outcomes, it merely implies that organizations need to pay more attention to achieving TQM in terms of products or services by efficiently fulfilling their customers and staff need, as they serve as criteria for OP which ultimately leads to organizational diversification..Keywords: Customer satisfaction, Employee satisfaction, Total Quality Management, Organizational Performance

scholarly journals The Moderating Effect of Employee Satisfaction on the Relationship of Goal-Setting and Purposes, Fairness and Rating Scale Format with Employee Job Performance

2020 ◽  
Vol 6 (1) ◽  
pp. 309-320
Author(s):  
Muhammad Asad Khan ◽  
Altaf Hussain ◽  
Mohammad Hanif Khan
Keyword(s):  
Job Performance ◽  
Performance Appraisal ◽  
Goal Setting ◽  
Employee Satisfaction ◽  
Rating Scale ◽  
Moderating Effect ◽  
Survey Questionnaire ◽  
Relationship Of ◽  
The Relationship ◽  
Scale Format

The aim of this article is to explore the moderating effect of employee satisfaction on the relationship of goal-setting and purposes, fairness and rating scale format with employee job performance in the academic setting. Data were collected through survey questionnaire from 300 employees working in six public sector universities of KP, Pakistan. Multiple regression analysis has been used to test the hypothesis. The dimensions of the performance appraisal were found to be significantly correlated to employee job performance and employee satisfaction played a crucial role in moderating this relationship. Potential reasons and suggestions for managers and employees are discussed. The paper adds to the current pool of knowledge on the links among goal-setting and purposes, fairness, rating scale format, employee satisfaction and employee job performance. Various facets of these constructs were analyzed, so as to give an extensive and more ample understanding of the determinants that influence employer and employees

scholarly journals “Desalambrando” histórias: o Serviço Social e as lutas sociais no Chile (1970-1973)

2018 ◽  
Vol 15 (40) ◽  
Author(s):  
Alexander Panez Pinto ◽  
Kátia Marro ◽  
Maria Lúcia Duriguetto ◽  
Paula Vidal Molina ◽  
Victor Neves ◽  
...  
Keyword(s):  
Social Work ◽  
Social Service ◽  
Professional Training ◽  
Left Wing ◽  
Ongoing Research ◽  
Trabajo Social ◽  
The 1960S ◽  
Relationship Of ◽  
The Relationship ◽  
Popular Unity

Resumo – No Chile, o Serviço Social, no período da Reconceituação, apresentou fortes mudanças nos seus fundamentos teórico-metodológicos e ético-políticos, mudanças que estavam sintonizadas com o cenário político de alta efervescência da luta de classes. Na virada da década de 1960 à década de 1970, as forças organizativas da classe trabalhadora – partidos e movimentos sociais de esquerda – levaram o Chile a ser o primeiro país no mundo em que uma coalizão com um programa de construção do socialismo conquistou o governo pela via eleitoral. Neste cenário, o Serviço Social chileno estabeleceu relações e posicionamentos, produzindo uma rica reflexão de docentes, discentes e profissionais em relação à formação profissional e às ações interventivas. Neste artigo, explicitaremos reflexões iniciais da conjuntura chilena do governo da Unidade Popular (UP) e as relações do Serviço Social com as organizações e movimentos sociais, as quais serão evidenciadas pela análise dos Trabalhos de Conclusão de Curso (TCCs)[1] e dos artigos da Revista de Trabajo Social da PUC. Palavras-Chave: Unidade Popular; Serviço Social; Reconceituação; lutas sociais; Chile.  Abstract–Social work in Chile during the Reconceptualization period presented deep changes, in a context of high social effervescence. At the turn of the 1960s to the 1970s, the consolidation of the working class and left-wing parties led Chile to become the first country in the world to conquerthe government by electoral means, with a program building towards socialism. In a context of intensification of social struggles, Chilean social work established relationships and stances, producing a rich reflection of teachers, students, and professionals in relation to professional training and intervention. This article is the first delivery of results of an ongoing research that reviews the relationship of Social Service with social movements and struggles based on the analysis of final papers for graduation and articles fromRevista de Trabajo Social, from Pontificia Universidad Católica de Chile. Keywords: popular unity; Social Service;reconceptualization;social struggles; Chile. [1]A pesquisa nos TCCs da Universidad de Chile teve a colaboração dos discentes de Trabajo Social: Ismael Quinteros, Denisse Carvajal, Ankari Canales e Javiera Ramírez.

scholarly journals Preceding to Employee Satisfaction and Turnover Intention

2014 ◽  
Vol 4 (3) ◽  
pp. 87 ◽  
Author(s):  
Muhammad Rizwan ◽  
Ahsan Mukhtar
Keyword(s):  
Turnover Intention ◽  
Employee Turnover ◽  
Employee Satisfaction ◽  
Employee Empowerment ◽  
Satisfaction Level ◽  
Workplace Environment ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

As different research and studies have been conducted for the sake of understanding the concept of employee satisfaction but still organizations are incapable to find those factors that affect mostly on Satisfaction level of Employee. The main purpose of this research is to sort out those factors with intensity that mostly effect employee Satisfaction. Particularly, we took workplace environment, employee empowerment and pay & promotion as the main variables to check their impact on employee satisfaction and further the impact of employee satisfaction on employee turnover. A questionnaire was developed for the purpose of collecting data to understand the level of employee satisfaction in different organizations. Convenient sampling was used to collect the data and 150 questionnaires were filled from the employees of different sectors. Statistically, the relationship of employee empowerment and workplace environment with employee satisfaction has significant results, but the relationship between pay and promotion and employee satisfaction was somewhat insignificant. Moreover, there was a significant effect of employee satisfaction on turnover intention of employees. This study will help the organizations to understand completely about the satisfaction level of employees and how they can motivate their employees to perform their job efficiently and effectively.

scholarly journals Decoding the DNA of Employee Job Satisfaction

2014 ◽  
Vol 4 (2) ◽  
pp. 122
Author(s):  
Saira Zahoor ◽  
Sidra Rafiq ◽  
Anam Zia ◽  
Muhammad Rizwan
Keyword(s):  
Turnover Intention ◽  
Employee Satisfaction ◽  
Negative Relationship ◽  
Public And Private ◽  
Job Experience ◽  
Employee Job Satisfaction ◽  
Private Organizations ◽  
Significant Negative Relationship ◽  
Relationship Of ◽  
The Relationship

The main purpose of this study is to tell, what employee satisfaction is? Employee satisfaction as a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience.” A sample of 150 respondents was selected to participate in self-Administered   questionnaires from various public and private organizations the survey was conducted in 2013. Convenient sampling was used to collect data. Statistically association of locus of control, pay and promotion with employee satisfaction showed significant result but the relationship of training and development employee empowerment, procedural justice with employee satisfaction is insignificant; furthermore the effect of employee satisfaction on turnover intention, job loyalty and job performance is also significant. We identify that turnover intention contributes more rather than the other variables and it has a significant negative relationship with employee satisfaction.  This study helps the organization for understanding about employee satisfaction how to increase the level of employee satisfaction in public or private both sectors.

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