scholarly journals ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN JKN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS KECAMATAN LANGOWAN

PHARMACON ◽  
2020 ◽  
Vol 9 (4) ◽  
pp. 601
Author(s):  
Aprilia Massie ◽  
Widya Astuty Lolo ◽  
Imam Jayanto
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Satisfaction Level ◽  
District Health ◽  
Important Indicator ◽  
Public Health Center ◽  
Average Value ◽  
The Difference

ABSTRACTService quality is closely related to patient satisfaction and is an important indicator for pharmaceutical services. Good quality service will give satisfaction to patients so that it affects patients to return to the Public health center The purpose of this study was to determine the comparison of the satisfaction levels of outpatient JKN participants with pharmaceutical services at the Langowan District Health Center. The results showed that the overall average value of patient satisfaction at the Tumaratas Health Center was (-0.49) while at the Walantakan Health Center it was (-0.62) with the difference between the two health centers of (-0.13), so it can be concluded that Patient satisfaction level is more satisfying at Public health center Tumaratas compared to Public health center Walantakan Keywords : Public health center, National health insurance, satisfaction level  ABSTRAKKualitas pelayanan sangat erat kaitannya dengan kepuasan pasien dan merupakan indikator penting bagi pelayanan kefarmasian. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke puskesmas. Tujuan dari penelitian ini untuk mengetahui perbandingan Tingkat  Kepuasan pasien peserta JKN rawat jalan terhadap pelayanan kefarmasian di Puskesmas Kecamatan Langowan. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 265 dan 226 responden. Hasil penelitian diperoleh rata-rata secara keseluruhan nilai kepuasan pasien di Puskesmas Tumaratas didapatkan sebesar (-0,49) sedangkan di Puskesmas Walantakan sebesar (-0,62) dengan selisih antara kedua puskesmas sebesar (-0,13), sehingga dapat disimpulkan bahwa tingkat kepuasan pasien lebih memuaskan pada Puskesmas Tumaratas di bandingkan pada Puskesmas Walantakan.                                          Kata kunci  : Puskesmas, JKN, Tingkat Kepuasan

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS TANAH ABANG KECAMATAN BATANGHARI LEKO

2018 ◽  
Vol 1 (1) ◽  
pp. 60
Author(s):  
Ropal Tores
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Service Quality ◽  
Health Center ◽  
Field Research ◽  
Simple Linear Regression ◽  
District Health ◽  
Public Health Center ◽  
Question And Answer

This study aims to determine how the influence of service quality on patient satisfaction at Puskesmas Tanah Abang Batanghari Leko District. Field research, where researchers visited Tanah Abang District Health Center Batang Hari Leko by holding question and answer directly to employees who have the authority to provide data and information needed. The result of the research shows that there is influence of service quality to patient satisfaction at Tanah Abang Public Health Center of Batanghari Leko District. The method of analysis used in the research is simple linear regression. This study provides the latest evidence on the effect of service quality on patient satisfaction at Tanah Abang Public Health Center, Batanghari Leko District.

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

scholarly journals Performance Assessment of Public Health Center Madising Na Mario Parepare, South Sulawesi, Indonesia

2019 ◽  
Vol 3 (1) ◽  
pp. 30
Author(s):  
Ajeng Dyah Pythaloka ◽  
Muhammad Yusri Abadi ◽  
Darmawansyah Darmawansyah
Keyword(s):  
Public Health ◽  
Health Center ◽  
Health Centers ◽  
Average Performance ◽  
Public Health Center ◽  
Average Value ◽  
Quality Health ◽  
Research Achievement ◽  
Quantitative Descriptive ◽  
Performance Results

Implement health efforts both public health efforts are first rate and first rate individual health efforts are needed health center management be integrated and continuous in order to produce the performance of Public Health Center effective and efficient. This study aims to find out about the picture of the level of achievement of performance results pertaining to quality health center health center services, management of health centers and health care Public Health Center Madising Na Mario Pare-pare. This research method is quantitative descriptive method, whereby it purports to describe the level of achievement of the performance results of health centers. From the research achievement of quality performance owned health center services obtained an average value of 9,7 performance with good performance categories. Public Health Center management obtained an average performance score of 10 with a good performance categories. Health services obtained the value of the average performance of 70,9% with less performance categories. Therefore, efforts to improve the performance of health centers needed professional human resources and improvement of health facilities, especially the budget required.

scholarly journals TINGKAT KEPUASAN PENGGUNA RUJUKAN GAWAT DARURAT AMBULANS DESA DI WILAYAH KERJA PUSKESMAS MENGWI 1 TAHUN 2019

2020 ◽  
Vol 7 (1) ◽  
pp. 96
Author(s):  
I Putu Yoga Kusuma Widnyana ◽  
Ni Made Sri Nopiyani
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Univariate Analysis ◽  
Cross Sectional ◽  
Public Health Center ◽  
Satisfaction Index ◽  
Consecutive Sampling ◽  
Referral Service ◽  
The Village

ABSTRAK Layanan rujukan gawat darurat Ambulans Desa merupakan salah satu layanan yang cukup banyak dimanfaatkan oleh masyarakat di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Namun, hingga saat ini belum pernah dilakukan evaluasi terhadap kepuasan pasien layanan rujukan gawat darurat Ambulans Desa. Penelitian ini bertujuan untuk menilai kepuasan pasien terhadap rujukan gawat darurat Penelitian ini merupakan penelitian cross-sectional deskriptif kuantitatif dengan pengumpulan datanya menggunakan survei kuesioner yang diisi melalui wawancara responden. Sampel dipilih secara consecutive sampling dengan jumlah sampel 75 orang dari 6 desa di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Analisis data yang dilakukan adalah analisis univariat. Penghitungan indeks kepuasan yang dimodifikasi dari Peraturan Menteri Pendayagunaan Aparatur Negara Reformasi Birokrasi nomor 14 tahun 2017. Hasil penelitian ini menunjukkan bahwa secara keseluruhan layanan rujukan gawat darurat Ambulans Desa sudah memuaskan dengan memperoleh nilai Indeks Kepuasan Masyarakat mencapai 3,64 (konversi 91). Kepuasan dari dimensi bukti fisik 3,58 (konversi 89,50), dimensi kehandalan 3,65 (konversi 91,25), dimensi daya tanggap 3,70 (konversi 92,50), dimensi jaminan 3,67 (konversi 91,75), dan dimensi empati 3,64 (konversi 91). Secara umum layanan rujukan gawat Ambulans Desa dinilai sudah memuaskan. Namun, tetap perlu dilakukan monitoring evaluasi kualitas layanan secara berkesinambungan dan peningkatan pada komponen-komponen yang masih dinilai kurang memuaskan.. Kata kunci: Kepuasan pasien, rujukan gawat darurat, ambulans desa   ABSTRACT The Village Ambulance emergency referral service is one of the services that is quite widely utilized by the community in the working area of the Mengwi 1 Badung public health center. There has never been an evaluation of the patient satisfaction of the Village Ambulance emergency referral service. This study aims to assess patient satisfaction emergency referral services. This research is a quantitative descriptive cross-sectional study with data collection using a questionnaire survey filled with interview to respondents. A total of 75 service users was selected with consecutive sampling from 6 villages in the working area of the Mengwi 1 Badung public health center. Data analysis was performed by univariate analysis. The calculation of the satisfaction index refers to and is modified from the Regulation of the Minister of Administrative Reforms Bureaucracy Reform number 14 of 2017. The results of this study indicate that overall the emergency ambulance referral service for the Village has been satisfactory by obtaining a Community Satisfaction Index score 3,64 (convertion 91). Satisfaction from tangible dimension 3,58 (convertion 89.50), reliability dimension 3,65 (convertion 91.25), responsiveness dimension 3,70 (convertion 92.50), assurance dimension 3,67 (convertion 91.75), and empathy dimensions 3,64 (convertion 91). However, monitoring of service quality evaluations still needs to be carried out continuously and improvements to components that are still considered unsatisfactory should be conducted. Keywords: Patient satisfaction, emergency referral, village ambulance

scholarly journals Evaluation Of Integrated Management Implementation In Hospital In The Health Center Of Sleman D.I Yogyakarta District

2020 ◽  
Vol 8 (2) ◽  
pp. 152
Author(s):  
Casnuri Casnuri ◽  
Puspito Panggih Rahayu
Keyword(s):  
Public Health ◽  
Health Center ◽  
Health Workers ◽  
Integrated Management ◽  
Research Result ◽  
Integrated Approach ◽  
Health Care Facilities ◽  
District Health ◽  
Public Health Center ◽  
Live Births

<p>Integrated Management of Sick Toddler (MTBS) is an integrated approach whose governance is carried out on sick toddlers with outpatient facilities. MTBS is used as a service standard for sick infants and toddlers as well as a guideline for nursing staff (midwives and nurses) especially in primary health care facilities. In 2006 the MTBS program socialization and training for puskesmas staff were conducted, where each puskesmas was represented by 1 medical staff and 2 paramedics. MTBS aims to reduce morbidity and mortality due to diarrhea, pneumonia, DHF and infections. IMR in Sleman Regency is better than the national target. In 2015 there were 14,134 live births and 51 (3.61%) stillbirths. This tends to decrease from 2014 when the number of live births was 14,406 with 67 infant deaths (4.65%). The death was caused by diarrhea, pneumonia, DHF and infections. This shows that there is still a need to increase the role of cross-program and cross-sectoral efforts to reduce infant mortality, which is to evaluate the implementation of IMCI or MTBM in the Sleman D.I Yogyakarta Public Health Center.</p><p><strong>Research Purpose </strong>investigate the factors in the implementation of IMCI at the Sleman D.I Yogyakarta Public Health Center.</p><p><strong>Research Methods </strong>is descriptive qualitative. The main Informantts were 25 MTBS officers, 25 Puskesmas heads, and 1 Kasie Kesga District Health Office, Sleman D.I Yogyakarta with in-depth interviews.</p><p><strong>Research result: </strong>All puskesmas in Sleman Regency have implemented MTBS services according to service procedures with different achievements in each puskesmas. This is due to the disorderly officers in conducting data recapitulation. The achievement of the MTBS program in Sleman Regency was 65.39%.<strong></strong></p><p><strong>Conclusion</strong>: The MTBS program at the Sleman district health center has been implemented well due to several factors, namely Human Resources, both the number of trained health workers and the quality of the competencies of health workers, leadership support in the form of facilities and infrastructure, as well as funding support in increasing competence.</p><p> </p><p> </p>

scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

scholarly journals Improvement of Knowledge and Attitudes on Tuberculosis Patients with Poster Calendar and Leaflet

2021 ◽  
Vol 6 (1) ◽  
pp. 39-46
Author(s):  
Putra Apriadi Siregar ◽  
Yulia Khairina Ashar ◽  
Reni Ria Armayani Hasibuan ◽  
Fauziah Nasution ◽  
Fitri Hayati ◽  
...  
Keyword(s):  
Public Health ◽  
Pulmonary Tuberculosis ◽  
Health Center ◽  
Test Group ◽  
Wilcoxon Test ◽  
Tuberculosis Treatment ◽  
Public Health Center ◽  
Average Value ◽  
Knowledge And Attitudes ◽  
Post Test

Background: Leaflet and poster calendars are one medium to provide health education to patients with pulmonary tuberculosis on the treatment of pulmonary Tuberculosis. The purpose of this research for media want to effectivity leaflet and poster calendars on health promotion to improve the knowledge and attitudes of pulmonary tuberculosis treatment at the Martubung Public Health Center. Methods: Research is a quasi-experimental design with pre-test and post-test group. The population in this study were all patients with pulmonary tuberculosis treatment in Martubung Public Health Center and analyzed with the wilcoxon test. Results: The results of the study using the wilcoxon test showed that the leaflet could increase the pretest value of 10 knowledge to 11.03 (p <0.001) and the attitude of having a pretest value of 41.77 to 45.7 (p <0.001). The wilcoxon test results show that the poster calendar can increase the pretest knowledge value from 8.7 to 11.97 (p <0.001) and the pretest attitude value from 43.7 to 50.27 (p <0.001). Conclusions: The media are most effective in improving knowledge and attitudes about the treatment of patients with pulmonary tuberculosis disease in Martubung Public Health Center is media poster calendar from the average value based on the pre-test and post-test conducted.

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals Gambaran Pelayanan Klinik Sanitasi Terhadap Pasien Penyakit Berbasis Lingkungan (PBL) di Puskesmas Gucialit dan Puskesmas Gambut

2019 ◽  
Vol 21 (4) ◽  
Author(s):  
Mugeni Sugiharto ◽  
Rika Sertiana Oktami
Keyword(s):  
Public Health ◽  
Home Care ◽  
Health Center ◽  
Secondary Data ◽  
Health Centers ◽  
Health Promotion Program ◽  
District Health ◽  
Public Health Center ◽  
Descriptive Research ◽  
Research Type

Sanitation clinic is an innovative health promotion program that is useful to tackle environmental-based diseases. Sanitation clinic activities such as counseling, home care and health interventions. This study aims to know of sanitation clinic activities at Gucialit and Gambut Public Health Center in tackling environment-based illness (PBL). Descriptive research type, using secondary data from sanitation clinic and health profi le of district health offi ce of Lumajang and Banjar 2014-2016, accompanied by indepth interview on information. Sanitation clinic activities obtained at Gucialit and Gambut Public Health Center such as counseling, home care and health intervention are going well. The internal referral system functions optimally, so patient visits at sanitation clinics increase. The existence of sanitation clinics in the Gucialit and Gambut Public Health Centers is very benefi cial in overcoming environmental-based diseases. Every Public health centers is important to carry out sanitation clinics, to support promotive services in tackling environment-based diseases. Abstrak Klinik sanitasi merupakan inovatif program promosi kesehatan yang bermanfaat untuk menanggulangi penyakit berbasis lingkungan. Kegiatan klinik sanitasi seperti konseling, kunjungan rumah (home care) dan intervensi kesehatan. Penelitian ini bertujuan untuk mengetahui kegiatan klinik sanitasi di Puskesmas Gucialit dan Puskesmas Gambut dalam menanggulangi penyakit berbasis lingkungan. Jenis penelitian deskriptif, menggunakan data sekunder laporan klinik sanitasi dan Profil Kesehatan Dinas Kesehatan Kabupaten Lumajang dan Kabupaten Banjar tahun 2014–2016, disertai indepth interview pada informan. Kegiatan klinik sanitasi yang diperoleh di Puskesmas Gucialit dan Puskesmas Gambut seperti konseling, pada tindak lanjut (home care) dan intervensi kesehatan berjalan dengan baik. Sistem rujukan internal berfungsi optimal,sehingga kunjungan pasien di klinik sanitasi meningkat. Keberadaan klinik sanitasi di Puskesmas Gucialit dan Gambut sangat bermanfaat menanggulangi penyakit berbasis lingkungan. Setiap Puskesmas penting untuk melaksanakan klinik sanitasi, untuk mendukung pelayanan promotif dalam menanggulangi penyakit berbasis lingkungan.

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