scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals Analysis of Leadership Style, Motivation and Discipline of Employee Performance at Pragaan Public Health Center Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 73-84
Author(s):  
Raden Bagus Khairul Anwar ◽  
Indasah Indasah
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Leadership Style ◽  
Health Workers ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Public Health Center

The role of health workers in administering health services is very important, especially as health service implementers, so it is natural that the ability and performance of health workers are one of the determinants of success in health services.. The purpose of this study was to analyze the influence of leadership style, motivation and discipline on employee performance at the public health center Pragaan, Sumenep Regency. The design of this study was an observational quantitative study with a cross sectional approach with the focus of the research being directed at analyzing the influence of leadership style, motivation and discipline on employee performance at public health center Pragaan, Sumenep Regency.with a population of 175 respondents and a sample of 114 respondents who were drawn using the simple random sampling technique. The findings showed that almost half of the respondents had a leadership style in the moderate category as many as 56 respondents (49.1%). Almost half of the respondents have medium category motivation as many as 48 respondents (42.1%). Nearly half of the respondents have sufficient work discipline as many as 49 respondents (43%). Nearly half of the respondents have a moderate performance category as many as 51 respondents (44.7%). Based on the results of the Multiple Linear Regression analysis, it shows that with a p-value of 0.000 <0.05, H0 is rejected and H1 is accepted, so it is concluded that simultaneously there is an influence of leadership style, Motivation and work discipline on employee performance at the Pragaan Public Health Center, Sumenep Regency with a magnitude of the influence of 75%. As a leader, the head of the puskesmas can provide appropriate direction, input and supervision to his subordinates so that the performance carried out by health workers can be well organized.

scholarly journals Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Penerima Bantuan Iuran di Puskesmas Pahandut Kota Palangka Raya

2021 ◽  
Vol 5 (2) ◽  
pp. 40-48
Author(s):  
Rolly Adinovi ◽  
Rinto Alexandro
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Gap Analysis ◽  
Alternative Hypothesis ◽  
Major Effect ◽  
Public Health Center ◽  
Quality Dimensions ◽  
Service Quality Dimensions

The purpose of this study is to analyze the significance of the effect of service quality dimensions including reliability, responsiveness, assurance, empathy, tangibles to the level of poor people's health insurance patient satisfaction in Public Health Center of Pahandut Palangkaraya City. Based on the analysis of overall service gap dimensions, the fit between the services provided by health centers in the hope of Palangkaraya Pahandut community insurence patients there is a gap / level of satisfaction (- 10:54), these scores were categorized in groups, although not yet fully meet the expectations of patients community insurence, but service provided is good enough. Based on the results of the regression analysis above we can conclude that all the variables of service quality dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangible) jointly have a significant positive effect on patient satisfaction and Public Health Center of Pahandut Palangka raya City. These results indicate that the alternative hypothesis (Ha) can be accepted and the hypothesis zero (Ho) is rejected. While the major effect is variable Assurance (1052), Reliability (1004), Tangible (1039), Responsiveness (1714), Empathy (1029) on patient satisfaction community insurence. The next is the R ² value of (0456) showed that 45.6% of patient satisfaction variables can be explained by service quality are Reliability, Responsiveness, Assurance, Empathy, and the remaining 54.4% Tangible while others described the other variables that are not included in this study model . Then, based on gap analysis (a match between expectations of the performance) of each dimension, are as follows, Responsiveness variable (-0.78) score was categorized as moderate. then followed the next variable Tangible variable (-0.88), variable Reliability (-0.57), assurance variable (-0.11), Empathy and the latter variable (-0.11). Although not yet fully provided the service as expected but the district Public Health Center of Pahandut Palangka raya City good enough but should be improved.

scholarly journals Perspektif Pasien Terhadap Kualitas Pelayanan Kesehatan di Rawat Inap Puskesmas Arjasa Menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems

2021 ◽  
Vol 3 (11) ◽  
pp. 838-844
Author(s):  
Nida’us Syahidah ◽  
Endang Sri Redjeki ◽  
Sendhi Tristanti Puspitasari
Keyword(s):  
Public Health ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Healthcare Providers ◽  
Public Health Center ◽  
Hospital Consumer Assessment ◽  
Quality Of Health Services ◽  
Consumer Assessment

Abstract: Public Health Center (Puskesmas) as a first-level service facility should always prioritize quality in its services. Assessment of service quality from the patients’ perspectives serves as a way to obtain an overview of the quality of health services that will be utilized as a reference in improving the quality of health services. This study aimed to obtain an overview of service quality based on the inpatients’ perspectives at Arjasa Public Health Center using the Hospital Consumer Assessment of Healthcare Providers and Systems. The type of this study was a descriptive survey with a quantitative approach. The research population was all patients who were receiving inpatient services at the Arjasa Public Health Center. The sampling technique used was accidental sampling and was adjusted to the time of the study. Data analysis was performed using univariate analysis, aiming to describe the characteristics of the research variables. Based on the results of the study, the quality of health services according to the inpatients’ perceptions at Arjasa Public Health Center shows that nurse communication was in the very good category, doctor communication was in the very good category, responsive dimension was in the very good category, physical comfort dimension was in the good category, pain control dimension was in the very good category, drug communication dimension was in the good category, and information return dimension was in the good category. Overall, the quality of health services based on the inpatients’ perceptions at Arjasa Public Health Center was good.. Abstrak: Puskesmas sebagai fasilitas pelayanan tingkat pertama harus selalu menerapkan kualitas dalam pelayanannya. Penilaian kualitas pelayanan dari perspektif pasien merupakan salah satu cara untuk mendapatkan gambaran kualitas pelayanan kesehatan yang akan dijadikan acuan dalam meningkatkan kualitas pelayanan kesehatan. Penelitian ini bertujuan untuk mendapatkan gambaran kualitas pelayanan berdasarkan perspektif pasien rawat inap di Puskesmas Arjasa menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Jenis penelitian yang dilakukan adalah survei deskriptif dengan pendekatan kuantitatif. Populasi penelitian ini adalah seluruh pasien yang sedang menerima pelayanan rawat inap Puskesmas Arjasa. Teknik pengambilan sampel menggunakan pengambilan sampel yang tidak disengaja, dan disesuaikan dengan waktu penelitian. Analisis data dilakukan dengan analisis univariat yang bertujuan untuk menggambarkan karakteristik variabel penelitian. Berdasarkan hasil penelitian, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa tentang komunikasi perawat sangat baik, terhadap komunikasi dokter dalam kategori sangat baik, pada dimensi responsif memiliki kriteria yang sangat baik, pada dimensi kenyamanan fisik berada dalam kategori baik, dimensi kontrol rasa sakit termasuk dalam kategori sangat baik, dimensi komunikasi obat berada dalam kategori baik, dimensi pengembalian informasi dalam kategori baik. Secara keseluruhan, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa baik.

scholarly journals Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien pada Puskesmas Pakan Kamis Tilatang Kamang Kabupaten Agam

2018 ◽  
Vol 2 (02) ◽  
pp. 80-89
Author(s):  
Adilla Juita Siska
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Binary Logistic Regression ◽  
Binary Logistic Regression Analysis ◽  
Public Health Center ◽  
A Value ◽  
Level I ◽  
Positive Effect

This study aims to determine the magnitude of Service Quality Impact on Patient Satisfaction of Pakan Kamis Public Health Center District Tilatang Kamang Agam.. The population in this study were patients using BPJS card whose Health Facility in Level I was registered at Pakan Kamis Public Health Center. In connection with the purpose of the above research, we hypothesized that "there is a significant influence partially and simultaneously between service quality which includes tangible, reliability, responsiveness, assurance, empathy, positive and significant impact on patient satisfaction at Pakan Kamis Public Health Center. The analysis used in this research is Binary Logistic Regression Analysis to know the effect of service quality to patient satisfaction hence obtained result that physical evidence (tangible) have positive effect 0,233 and not significant with value 0183, reliability (reliability) have positive effect 0,159 and not significant with a value of 0.042, responsiveness (positive responsiveness) of 0.283 and significant with the value of 0.016, assurance (assurance) has a positive effect of 0.311 and significant with the value 0.014, empathy (emphaty) has a positive effect of 0.103 and significant with the value 0.041.  

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS TANAH ABANG KECAMATAN BATANGHARI LEKO

2018 ◽  
Vol 1 (1) ◽  
pp. 60
Author(s):  
Ropal Tores
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Service Quality ◽  
Health Center ◽  
Field Research ◽  
Simple Linear Regression ◽  
District Health ◽  
Public Health Center ◽  
Question And Answer

This study aims to determine how the influence of service quality on patient satisfaction at Puskesmas Tanah Abang Batanghari Leko District. Field research, where researchers visited Tanah Abang District Health Center Batang Hari Leko by holding question and answer directly to employees who have the authority to provide data and information needed. The result of the research shows that there is influence of service quality to patient satisfaction at Tanah Abang Public Health Center of Batanghari Leko District. The method of analysis used in the research is simple linear regression. This study provides the latest evidence on the effect of service quality on patient satisfaction at Tanah Abang Public Health Center, Batanghari Leko District.

scholarly journals HUBUNGAN PELAYANAN DAN FASILITAS KESEHATAN DENGAN KEPUASAN PASIEN PADA PELAYANAN MANAJEMEN TERPADU BALITA SAKIT (MTBS) DI PUSKESMAS KARYA TANI KABUPATEN LAMPUNG TIMUR

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
M. Arifki Zainaro ◽  
Dewi Kusumaningsih ◽  
Karyanto Karyanto
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Health Workers ◽  
Integrated Management ◽  
Statistical Test ◽  
Health Facilities ◽  
P Value ◽  
Cross Sectional ◽  
Public Health Center

ABSTRACT : CORRELATION BETWEEN SERVICES AND HEALTH FACILITIES WITH PATIENT SATISFACTION ON INTEGRATED MANAGEMENT OF CHILDHOOD ILLNES (IMCI) SERVICE AT KARYA TANI’S PUBLIC HEALTH CENTER DISTRICT  Background : The Purpose is on integrated management of childhood illnes (IMCI)  significantly reduce the mortality and morbidity associated with the most common diseases in infants. Contribute to the growth and development of children's health. Achievement indicators of health care of children under five in 2016 amounted to 75.82% do not meet the Strategic Plan targets by 83%. The achievement of this indicator also decreased compared to 2015, which amounted to 70.12%.Purpose: To know correlation between service and health facility patien satisfaction on integrated management of childhood illnes (IMCI) At Karya Tani’s Public Health Center District East Lampung 2018Methods: Quantitative research type, analytic research design with cross sectional approach. The population is all mothers with toddlers who perform the examination with average visits per month as many as 63 people. The statistical test used was the statistical test Chi-Square.Results: Frequency distribution of patient satisfaction, with dissatisfied category as many as 34 respondents (54%). Distribution of service frequency, with less good category as many as 36 respondents (57.1%). Distribution of frequency of health facilities, with poor category as many as 25 respondents (39.7%).Conclusion : There is a correlation service with patient satisfaction Integrated Management of childhood  Pain (IMCI). The results obtained (p-value 0.0001 <α 0.05) with the value of OR 18,229. It is expected that Puskesmas Karya Tani can provide training on integrated management of childhood illnes (IMCI) to health workers as well as providing facilities and infrastructure especially for Integrated Management of Childhood (IMCI). Keyword                        : Service Health Facilities, Patient Satisfaction, IMCI

scholarly journals Tingkat Kepuasan Pasien terhadap Pelayanan Puskesmas Buka Sampai Ndalu (Posdalu) di Puskesmas Jenggot Kota Pekalongan

2020 ◽  
Vol 7 (1) ◽  
pp. 46-50
Author(s):  
Swasti Artanti ◽  
Hilda Prajayanti
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Sampling Technique ◽  
Validity And Reliability ◽  
Health Maintenance ◽  
Public Health Center ◽  
Questionnaire Research

Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services obtained after the patient compares it with what they expected. Puskesmas as the initial level of health services in the community have the authority and responsibility for health maintenance to achieve the highest degree of public health. The field survey on patient satisfaction is an important issue to know the results because it can be used to improve the patient satisfaction with the quality of health services. Therefore, measurement of patient satisfaction needs to be done regularly and accurately. Therefore, to find out more clearly about the condition of patient satisfaction at the puskesmas the researcher will conduct a survey with a larger sample to find out in general the Level of Patient Satisfaction with the Puskesmas Overnight Services (Posdalu) at the Jenggot Public Health Center in Pekalongan City. This type of research uses a quantitative approach with descriptive design. The population in this study were patients in Jenggot, Pekalongan City. In this study the sampling technique uses non-probability sampling technique, namely incidental sampling. The instrument in this study was using a questionnaire. Research instruments that can be accepted according to standards are instruments that have passed the validity and reliability tests. In this study the results were obtained that the level of patient satisfaction in Puskesmas (Public Health Center) Jenggot can be said to be very satisfying with a percentage of 52%.

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

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