scholarly journals The Modality Card Deck: Co-Creating Multi-Modal Behavioral Expressions for Social Robots with Older Adults

2021 ◽  
Vol 5 (7) ◽  
pp. 33
Author(s):  
Kathrin Pollmann
Keyword(s):  
Older Adults ◽  
Interaction Design ◽  
Participatory Design ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Design Decision ◽  
Intelligent Software ◽  
Robot Behavior ◽  
Intelligent Technology

Robots have been proposed as intelligent technology that can support the independent living and health of older adults. While significant advances are being made regarding hardware and intelligent software to support autonomous actions of robots, less emphasis has been put on designing robot behavior that is comprehensible and pleasant for older adults. However, good usability and user experience are crucial factors for acceptance and long-term use. One way to actively engage older adults in behavioral design for social robots is participatory design. The Modality Card Deck is proposed, a tool that helps to engage older adults in human-robot interaction design process and participate in design decision for robot behavior. The cards guide the users towards creating ideas for design solutions which are detailed enough to be implemented by interaction designers and software developers. This paper provides a detailed description of the Modality Card Deck and presents an evaluation of the tool in the scope of a case study. In the case study, the card deck was used in participatory design workshops with older adults to develop multi-modal robot behaviors for the Pepper robot and a quiz game application. After describing the procedure of the case study, the workshop results and learnings about working with the Modality Card Deck and older adults are presented.

scholarly journals Participatory Design

2015 ◽  
Vol 7 (3) ◽  
pp. 78-92 ◽  
Author(s):  
Lilit Hakobyan ◽  
Jo Lumsden ◽  
Dympna O'Sullivan
Keyword(s):  
Older Adults ◽  
Participatory Research ◽  
Participatory Design ◽  
Practical Experience ◽  
Age Related Macular Degeneration ◽  
Mobile Technologies ◽  
Age Related ◽  
Effective Design

Ongoing advances in mobile technologies have the potential to improve independence and quality of life of older adults by supporting the delivery of personalised and ubiquitous healthcare solutions. The authors are actively engaged in participatory, user-focused research to create a mobile assistive healthcare-related intervention for persons with age-related macular degeneration (AMD): the authors report here on our participatory research in which participatory design (PD) has been positively adopted and adapted for the design of our mobile assistive technology. The authors discuss their work as a case study in order to outline the practicalities and highlight the benefits of participatory research for the design of technology for (and importantly with) older adults. The authors argue it is largely impossible to achieve informed and effective design and development of healthcare-related technologies without employing participatory approaches, and outline recommendations for engaging in participatory design with older adults (with impairments) based on practical experience.

scholarly journals A New Perspective on Robot Ethics through Investigating Human–Robot Interactions with Older Adults

2021 ◽  
Vol 11 (21) ◽  
pp. 10136
Author(s):  
Anouk van Maris ◽  
Nancy Zook ◽  
Sanja Dogramadzi ◽  
Matthew Studley ◽  
Alan Winfield ◽  
...  
Keyword(s):  
Older Adults ◽  
Negative Impact ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Assessment Tools ◽  
Robot Ethics ◽  
Robot Interaction ◽  
Healthy Older Adults ◽  
Artificial Emotions ◽  
New Perspective

This work explored the use of human–robot interaction research to investigate robot ethics. A longitudinal human–robot interaction study was conducted with self-reported healthy older adults to determine whether expression of artificial emotions by a social robot could result in emotional deception and emotional attachment. The findings from this study have highlighted that currently there appears to be no adequate tools, or the means, to determine the ethical impact and concerns ensuing from long-term interactions between social robots and older adults. This raises the question whether we should continue the fundamental development of social robots if we cannot determine their potential negative impact and whether we should shift our focus to the development of human–robot interaction assessment tools that provide more objective measures of ethical impact.

Maximizing the Benefits of Participatory Design for Human–Robot Interaction Research With Older Adults

2021 ◽  
pp. 001872082110374
Author(s):  
Wendy A. Rogers ◽  
Travis Kadylak ◽  
Megan A. Bayles
Keyword(s):  
Older Adults ◽  
Participatory Design ◽  
Aging In Place ◽  
Human Robot Interaction ◽  
Multiple Stakeholders ◽  
Robot Interaction ◽  
Improve Design ◽  
Assistive Robots ◽  
Interaction Research

Objective We reviewed human–robot interaction (HRI) participatory design (PD) research with older adults. The goal was to identify methods used, determine their value for design of robots with older adults, and provide guidance for best practices. Background Assistive robots may promote aging-in-place and quality of life for older adults. However, the robots must be designed to meet older adults’ specific needs and preferences. PD and other user-centered methods may be used to engage older adults in the robot development process to accommodate their needs and preferences and to assure usability of emergent assistive robots. Method This targeted review of HRI PD studies with older adults draws on a detailed review of 26 articles. Our assessment focused on the HRI methods and their utility for use with older adults who have a range of needs and capabilities. Results Our review highlighted the importance of using mixed methods and including multiple stakeholders throughout the design process. These approaches can encourage mutual learning (to improve design by developers and to increase acceptance by users). We identified key phases used in HRI PD workshops (e.g., initial interview phase, series of focus groups phase, and presentation phase). These approaches can provide inspiration for future efforts. Conclusion HRI PD strategies can support designers in developing assistive robots that meet older adults’ needs, capabilities, and preferences to promote acceptance. More HRI research is needed to understand potential implications for aging-in-place. PD methods provide a promising approach.

scholarly journals A critical analysis of the representations of older adults in the field of human–robot interaction

AI & Society ◽  
2021 ◽  
Author(s):  
Dafna Burema
Keyword(s):  
Older Adults ◽  
Technology Development ◽  
Qualitative Content Analysis ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Socially Constructed ◽  
Academic Publications ◽  
The Individual ◽  
The Welfare State

AbstractThis paper argues that there is a need to critically assess bias in the representations of older adults in the field of Human–Robot Interaction. This need stems from the recognition that technology development is a socially constructed process that has the potential to reinforce problematic understandings of older adults. Based on a qualitative content analysis of 96 academic publications, this paper indicates that older adults are represented as; frail by default, independent by effort; silent and technologically illiterate; burdensome; and problematic for society. Within these documents, few counternarratives are present that do not take such essentialist representations. In these texts, the goal of social robots in elder care is to “enable” older adults to “better” themselves. The older body is seen as “fixable” with social robots, reinforcing an ageist and neoliberal narrative: older adults are reduced to potential care receivers in ways that shift care responsibilities away from the welfare state onto the individual.

scholarly journals Age-Related Differences in the Perception of Eye-Gaze from a Social Robot

2021 ◽  
Author(s):  
Lucas Morillo Mendez ◽  
Martien GS Schrooten ◽  
Amy Loutfi ◽  
Oscar Martinez Mozos
Keyword(s):  
Older Adults ◽  
Social Perception ◽  
Daily Life ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Facilitation Effect ◽  
Verbal Cues ◽  
Younger Adults ◽  
Age Related ◽  
Wide Range

The sensibility to deictic gaze declines naturally with age and often results in reduced social perception. Thus, the increasing efforts in developing social robots that assist older adults during daily life tasks need to consider the effects of aging. In this context, as non-verbal cues such as deictic gaze are important in natural communication in human-robot interaction, this paper investigates the performance of older adults, as compared to younger adults, during a controlled, online (visual search) task inspired by daily life activities, while assisted by a social robot.This paper also examines age-related differences in social perception. Our results showed a significant facilitation effect of head movement representing deictic gaze from a Pepper robot on task performance. This facilitation effect was not significantly different between the age groups. However, social perception of the robot was less influenced by its deictic gaze behavior in older adults, as compared to younger adults. This line of research may ultimately help informing the design of adaptive non-verbal cues from social robots for a wide range of end users.

scholarly journals Reframing HRI Design Opportunities for Social Robots: Lessons Learnt from a Service Robotics Case Study Approach Using UX for HRI

2018 ◽  
Vol 10 (10) ◽  
pp. 101 ◽  
Author(s):  
Sara Khan ◽  
Claudio Germak
Keyword(s):  
Human Computer Interaction ◽  
User Experience ◽  
Social Robots ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Study Approach ◽  
A Company ◽  
Public Environment ◽  
Computer Interaction

Over the last few decades, semi-autonomous machine’s technology started to promote awareness towards the importance of human–robot interaction (HRI) for improving daily activities. More affordable social robots are being commercially released and in order to implement viable applications of HRI, a combination human-computer interaction and user experience methodologies could play a pivotal role in assessing new scenarios and evaluating new investigations. However, literature shows that it is still challenging to reach an optimal user experience with robotic companions. The aim of the study was to determine the chance to enhance the user experience with a semi-autonomous social robot, using user experience and human–computer interaction methodologies. In this study, a social robotic companion has been developed and prototyped in order to be adopted in a specific public environment such as a company workspace. The challenges emerged from this peculiar environment triggered the need for a more productive and comfortable office for the employees, and, at the same time, the usability, acceptance and likeability of the robotic companion have been evaluated. The results emphasize that, since HRI is highly interdisciplinary, the benefits of combining approaches from other fields could positively benefit from a meaningful social interaction with the users.

scholarly journals Designing Digital Technology for Service Work: Systematic and Participatory Approach

2019 ◽  
Vol 1 (1) ◽  
pp. 1453-1462
Author(s):  
Kentaro Watanabe ◽  
Ken Fukuda
Keyword(s):  
Engineering Design ◽  
Digital Technology ◽  
Interaction Design ◽  
Participatory Design ◽  
Technology Development ◽  
Elderly Care ◽  
Participatory Approach ◽  
Service Work ◽  
Service Workers

AbstractDigital technology is dramatically changing our life, industry, and society. Recent evolution of digital technology is expected to significantly impact service work, such as healthcare and social welfare. Meanwhile, an insufficient understanding of service work and workers' needs leads to the failure of technology development and integration. To make digital technology better fit to values and work practices of service workers, various studies have been conducted, especially in the field of participatory design, interaction design, and service design. However, the contribution of engineering design to this topic is still limited. This paper proposes an engineering design approach to design digital technology for better integration in service work. This study combines a modelling method to represent specifications of digital technology and the participatory approach in alignment with the changing service work and workers' values. A case study of the mobile application system for elderly-care professionals is introduced to exemplify the effectiveness of the proposed method. This study intends to foster innovation of service work through digitalization.

Co-refining Interactive Systems with Older Adults from Function, Form and Interaction

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Kai KANG ◽  
Jun HU ◽  
Bart HENGEVELD ◽  
Frens JOEP ◽  
Caroline HUMMELS
Keyword(s):  
Older Adults ◽  
Participatory Design ◽  
Interactive Systems ◽  
Interactive System ◽  
Mutual Understanding ◽  
Preliminary Design ◽  
Function Form ◽  
Phase Design

Designing interactive systems that are pragmatic, attractive and easy to use for older adults is challenging. Participatory design, as an approach to enhance the mutual understanding between designers and end users, has been proved to be useful to improve the quality of design for older people. However, PD research has long been criticized for extensively dealing with the early-phase design while putting less emphasis on the later stages. In this paper, we argue for the importance of collaborative refinement when designing interactive systems for older adults. Through a case study, we describe our experience of co-refining the preliminary design of an interactive system with older participants from three perspectives: function, form and interaction. We also explored to adopt some potential PD methods and conclude by discussing the effectiveness of the chosen approach and methods.

scholarly journals Tracking Anthropomorphizing Behavior in Human-Robot Interaction

2022 ◽  
Vol 11 (1) ◽  
pp. 1-28
Author(s):  
Kerstin Fischer
Keyword(s):  
Explanatory Models ◽  
Human Robot Interaction ◽  
Robot Interaction ◽  
Robot Behavior ◽  
Post Hoc ◽  
As If

Existing methodologies to describe anthropomorphism in human-robot interaction often rely either on specific one-time responses to robot behavior, such as keeping the robot's secret, or on post hoc measures, such as questionnaires. Currently, there is no method to describe the dynamics of people's behavior over the course of an interaction and in response to robot behavior. In this paper, I propose a method that allows the researcher to trace anthropomorphizing and non-anthropomorphizing responses to robots dynamically moment-by-moment over the course of human-robot interactions. I illustrate this methodology in a case study and find considerable variation between participants, but also considerable intrapersonal variation in the ways the robot is anthropomorphized. That is, people may respond to the robot as if it was another human in one moment and to its machine-like properties in the next. These findings may influence explanatory models of anthropomorphism.

A Survey on Behavior Control Architectures for Social Robots in Healthcare Interventions

2017 ◽  
Vol 14 (04) ◽  
pp. 1750021 ◽  
Author(s):  
Hoang-Long Cao ◽  
Pablo Gómez Esteban ◽  
Albert De Beir ◽  
Ramona Simut ◽  
Greet van de Perre ◽  
...  
Keyword(s):  
Social Robots ◽  
Human Robot Interaction ◽  
Behavior Control ◽  
Robot Interaction ◽  
Research Attention ◽  
Wizard Of Oz ◽  
Autonomous Behavior ◽  
Robot Behavior ◽  
Healthcare Interventions ◽  
Rat Study

The use of Robot-Assisted Therapy (RAT) in healthcare interventions has increasingly received research attention. However, a lot of RAT studies are conducted under Wizard of Oz (WoZ) techniques in which the robots are teleoperated or pre-programmed. The trend of RAT is moving towards (partially) autonomous control in which the robot behavior control architecture plays a significant role in creating effective human–robot interaction by engaging and motivating human users into the therapeutic processes. This paper describes the state-of-the-art of the autonomous behavior control architectures currently developed for social robots in healthcare interventions, considering both clinical and exploratory studies. We also present certain requirements that an architecture used in RAT study should acquire, which provide roboticists and therapists an inspiration to orient their designs and implementations on the basis of their targeted RAT applications.

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