scholarly journals Innovative approaches to administrative services providing system development in decentralization conditions

2020 ◽  
Vol 44 (1) ◽  
pp. 86-91
Author(s):  
Tetiana Mamatova ◽  
Olena Hladka
Keyword(s):  
Organizational Development ◽  
System Development ◽  
It Services ◽  
Development Programs ◽  
Technological Support ◽  
Administrative Services ◽  
Innovative Methods ◽  
Public Administration Reform ◽  
Administrative Service ◽  
System Establishment

Decentralization of administrative services, improvement of their quality, are now priority areas in the field of public administration reform in Ukraine. Proximity of services to citizens and accessibility is ensured by the formation of a network of administrative service centers. Dnipropetrovsk region is a leader in the development and implementation of innovative projects in the field of administrative services. However, the way to improve your business is to find and implement best practices and innovative methods. The range of such perspectives is determined by integrative, informative, customer-oriented approaches. According to the results of the research, the key areas of improvement are identified: strategic client-oriented program development of the administrative services system; establishment of regional horizontal networking networks for rapid exchange of information in the field of administrative services; raising the level of culture of providing and consuming administrative services, taking into account updated values; continuous development of the competence of managers and employees of the system of the center of providing administrative services; increasing the level of mobility of administrative services; the spread of IT services. The direction of further research is the development and implementation of methodological and technological support for the implementation of organizational development programs of the center of administrative services.

scholarly journals IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM

2018 ◽  
Vol 4 (4) ◽  
pp. 45-49
Author(s):  
Viktor Bilous ◽  
Mykhailo Ternushchak ◽  
Dmytro Starodub
Keyword(s):  
Public Administration ◽  
General Procedure ◽  
Practical Importance ◽  
Final Decision ◽  
Administrative Services ◽  
Administrative Procedure ◽  
Public Administration Reform ◽  
It Systems ◽  
Administrative Service ◽  
Scientific Substantiation

The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the provision of administrative services are given. Provisions of the Law “On Administrative Services” on the issue of mechanisms and ways of providing administrative services are analysed that allowed distinguishing typical stages and phases of administrative services’ provision. It is determined that the procedure of implementation of proceedings on the provision of administrative services in Ukraine is statutory-regulated order (is regulated by industry-specific regulatory documents (flow charts)) of consistent implementation of procedural actions (stages) by officials (administrators (consultants, moderators)) of Administrative Service Centres (ASC) for the counselling of the subjects of appeal, registration of the application, referral of application to whom it may concern (to structural units) for processing and imposing a resolution at each stage, and making a final decision on satisfaction or denial in relation to the issuance of an individual certificate of permit, verificatory, registration, licensing, attestation types. The practical importance of research is to clarify the general procedure for the provision of administrative services by taxpayer service centres of the fiscal services of Ukraine in terms of mechanisms, methods of providing administrative services, typical stages and phases of the provision of administrative services, which is extremely relevant in the phased introduction of the latest IT mechanisms of providing e-services. At present, the process of providing administrative services by public administration authorities of Ukraine is in a state of transformation and is being brought to the standards of the EU. In this sense, there is the theoretical and legal conditionality of applying to the practice of providing administrative services by fiscal authorities, such as those of the first in Ukraine that initiated the activity of administrative service centres (ASCs) and started to provide e-services. Therefore, the analysis of the provision of administrative services to taxpayers as a part of the development of a general administrative procedure is important for further scientific substantiation of improving the scope of the provision of administrative services in other bodies of the public administration of Ukraine in the context of public administration reform. Methodology. The methodology of scientific research consists of a set of methods of scientific knowledge, in particular: system-structural, functional, modelling, and generalization, which made it possible to investigate the abovementioned problems in the area of improving the procedure for providing administrative services to taxpayers.

scholarly journals Administrative services in the sphere of economic competition

2021 ◽  
Vol 66 ◽  
pp. 147-153
Author(s):  
V.O. Kozhevnikov
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Economic Competition ◽  
Administrative Services ◽  
Administrative Service ◽  
Service Activities ◽  
The Subject ◽  
Administrative Act ◽  
The Law ◽  
Business Entities

The article considers the issues of administrative services provided by the bodies of the Antimonopoly Committee of Ukraine and other bodies of public administration in the field of application of the legislation on protection of economic competition. The range of subjects of public services in the field of application of the legislation on protection of economic competition to which it is offered to carry bodies of the Antimonopoly committee of Ukraine, the Cabinet of Ministers of Ukraine and the Ministry of Economy of Ukraine is defined. The list of services provided by the Antimonopoly Committee of Ukraine is determined. These include: 1) granting permission for concentration; 2) granting permission to coordinate actions; 3) issuance of additional copies of certified copies of decisions on issues provided for in part two of Article 34 of the Law of Ukraine "On Protection of Economic Competition"; 4) preliminary conclusions on the qualification of actions (Article 14 of the Law of Ukraine "On Protection of Economic Competition"); 5) preliminary conclusions on concentration, concerted actions. It is proposed to extend the provisions of the Law of Ukraine "On Administrative Services" to services provided by the Antimonopoly Committee of Ukraine insofar as it does not contradict the legislation on protection of economic competition. Proposals have been developed to amend the Regulations on the procedure for submitting applications to the Antimonopoly Committee of Ukraine for prior obtaining a permit for concentration of economic entities in terms of clarifying the subjects of application for a concentration permit. Administrative services of the Antimonopoly Committee of Ukraine are service activities of the Antimonopoly Committee of Ukraine defined by normative legal acts aimed at meeting the private needs (interests) of business entities in the field of legal relations arising in connection with the application of legislation on protection of economic competition. related to the protection of their legitimate rights and interests). The administrative service of the bodies of the Antimonopoly Committee of Ukraine is provided exclusively on the basis of the application of the relevant business entity. Based on the results of the administrative service, the Antimonopoly Committee of Ukraine provides the subject of the application with an administrative act (permit) or a document.

scholarly journals PELAYANAN ADMINISTRATIF BAGI MASYARAKAT DI KECAMATAN GALANG KOTA BATAM

2019 ◽  
Vol 2 (02) ◽  
Author(s):  
Karol Teovani Ladon ◽  
Bobby Mandala Putra
Keyword(s):  
Service System ◽  
Public Understanding ◽  
Administrative Services ◽  
Low Level ◽  
File Storage ◽  
Service Information ◽  
Administrative Service ◽  
Internet Network

This study aims to analyze administrative service efforts provided and constraints faced by Galang District. The results of the study indicate that efforts in administrative services include: submitting application files through (entrusted) to the local kelurahan, file storage through providers of pompong, joint ceremonies and meetings at the beginning of each month (first and second week), providing official housing around sub-district complexes, files can be submitted at the official residence of the employee outside of service hours and socialization has been carried out to improve understanding of service information. This condition shows that there is an interaction between the community and the apparatus in finding a shared solution related to services that can benefit. The obstacles faced include: first, inadequate internet network and only re-installed at the beginning of 2018. Secondly, electricity which still relies on generators and is only affordable by PLN at the end of 2018. Thirdly, damaged E-KTP recording devices so the community must move to the nearest sub-district to do the recording. Fourth, the lack of public understanding of the service system concerning the terms and procedures that must be passed so that the assumption arises that the service is difficult. This has an impact on the comfort and speed of service. The low level of public understanding of the service system is the responsibility of the apparatus to translate it so that it is easily understood.

scholarly journals PENGARUH KEMAMPUAN MANAJERIAL PIMPINAN TERHADAP MUTU LAYANAN ADMINISTRASI DI PASCASARJANA UIN ALAUDDIN MAKASSAR

2020 ◽  
Vol 11 (11) ◽  
pp. 1-13
Keyword(s):  
Data Collection ◽  
Correlation Analysis ◽  
Service Quality ◽  
Survey Research ◽  
Data Collection Tool ◽  
Managerial Ability ◽  
Administrative Services ◽  
Research Article ◽  
Administrative Service

This research article examines the significance of the influence of leadership managerial abilities on the quality of administrative services at the Alauddin State Islamic University in Makassar, while the objectives of this research article are: first, to analyze the reality of the managerial abilities of the postgraduate leadership of Alauddin State Islamic University Makassar; second, analyzing the reality of the administrative service quality of the Postgraduate Administration at the State Islamic University alauddin Makassar; third, to analyze the significance of the influence of the managerial ability of postgraduate leadership on the quality of administrative services at the Alauddin State Islamic University in Makassar. The type of research used is survey research through a quantitative approach with the data collection tool used is a questionnaire, while the analysis used is the product moment analysis and correlation analysis. The indications for the results of this study are that: first, the reality of the managerial ability of the postgraduate leadership of Alauddin State Islamic University Makassar is in the good category (71.4%); second, the reality of the quality of administrative services at the Postgraduate Program at Alauddin State Islamic University in Makassar is in the medium category (65.8%); third, the managerial ability of the postgraduate leadership of the Alauddin State Islamic University in Makassar has a significant effect (16.5%) on the quality of administrative services at the Postgraduate Program at the Alauddin State Islamic University in Makassar

The Ethical Foundations of Human and Organizational Development Programs:

2016 ◽  
pp. 49-70
Author(s):  
PAUL R. DOKECKI ◽  
MARK McCORMACK ◽  
HASINA MOHYUDDIN ◽  
LINDA ISAACS
Keyword(s):  
Organizational Development ◽  
Development Programs

LXS Ltd. Meets Tight System Development Deadlines via the St. Lucia Connection

2011 ◽  
pp. 368-387
Author(s):  
Geoffrey S. Howard
Keyword(s):  
System Development ◽  
Software Tool ◽  
Market Demand ◽  
It Services ◽  
Web Based ◽  
Java Programming ◽  
Software House ◽  
The Caribbean ◽  
Programming Skills ◽  
Developed Nations

LXS Ltd., a Toronto software house, has identified high market demand for their proposed new product called Estitherm, a Web-based software tool that supports heat loss calculations for architectural engineers designing structures. Estitherm’s development requires sophisticated Java programming skills, however, and the project stalls when LXS is unable to hire enough additional programmers to be able to meet the development deadlines dictated by competition. Through lucky coincidence, LXS’ chief scientist stumbles onto a pool of Java talent while vacationing on the Caribbean island of St. Lucia. Negotiations follow, a contract is signed and the project is quickly brought to successful completion with the aid of Caribbean programmers, working via the Internet. Similar contract arrangements hold the promise for improved economic conditions in Caribbean nations and can reduce software backlogs for companies in developed nations, but better mechanisms are needed to bring together buyers and sellers of IT services.

scholarly journals PERAN ORIENTASI KESADARAN SOSIAL TERHADAP KARAKTERISTIK DAN REAKSI UMPAN BALIK

2019 ◽  
Vol 3 (2) ◽  
pp. 348
Author(s):  
Sartika Zumria ◽  
P. Tommy Y.S. Suyasa ◽  
Bonar Hutapea
Keyword(s):  
Public Universities ◽  
Hypothesis Test ◽  
Private Universities ◽  
Social Awareness ◽  
Improve Performance ◽  
Service Employees ◽  
Administrative Services ◽  
Administrative Service ◽  
The Relationship

Penelitian ini bertujuan untuk menguji peran orientasi kesadaran sosial sebagai moderator hubungan antara karakteristik umpan balik dan reaksi umpan balik. Umpan balik bagi karyawan menjadi salah satu hal yang dapat meningkatkan kinerja dan motivasi. Hasil penelitian mengenai umpan balik terdahulu menunjukkan bahwa reaksi karyawan terhadap umpan balik dapat dipengaruhi oleh proses pemberian umpan balik itu sendiri. Selain itu penelitian sebelumnya menunjukkan bahwa terdapat faktor lain yang dapat mempengaruhi bagaimana individu yang berbeda dapat bereaksi terhadap umpan balik, salah satunya adalah orientasi kesadaran sosial yang dimiliki tiap individu. Karakteristik umpan balik dalam penelitian ini terdiri dari kredibilitas pemberi umpan balik dan penyampaian umpan balik. Penelitian ini melibatkan 92 partisipan yang terdiri dari 23 laki-laki dan 69 perempuan. Partisipan merupakan karyawan yang bekerja di bidang layanan administrasi akademik di beberapa universitas di Jakarta. Sebanyak 60 orang (65%) diantaranya bekerja di universitas swasta, sedangkan 32 orang lainnya (35%) bekerja di universitas negeri. Berdasarkan hasil uji hipotesis didapatkan bahwa kredibilitas pemberi umpan balik dan penyampaian umpan balik terbukti dapat menjadi prediktor dari reaksi umpan balik pada karyawan layanan administrasi akademik. Penelitian ini juga menunjukkan bahwa orientasi kesadaran sosial tidak dapat menjadi moderator hubungan antara karakteristik umpan balik dan reaksi umpan balik pada karyawan layanan administrasi akademik. This study aims to examine the role of social awareness orientation as a moderator of the relationship between feedback characteristics and feedback reactions. Feedback for employees can improve performance and motivation. The results of previous studies on feedback indicate that employee reactions to feedback can be influenced by the process of feedback itself. In addition, previous studies have shown that there are other factors that can affect how different individuals react to feedback, one of which is the orientation of social awareness that every individual possesses. Feedback characteristics in this study consist of the credibility of the feedback provider and the delivery of feedback. The study involved 92 participants consisting of 23 men and 69 women. Participants are employees who work in the field of academic administrative services in several universities in Jakarta. As many as 60 people (65%) of them work at private universities, while 32 others (35%) work at public universities. Based on the results of the hypothesis test, it is found that the credibility of the feedback provider and the delivery of feedback are proven to be a predictor of feedback reactions in academic administrative service employees. This study also shows that social awareness orientation fails to become a moderator of the relationship between feedback characteristics and feedback reactions in academic administrative service employees.

scholarly journals THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICE AND CITIZEN SATISFACTION – A STUDY IN DALAT CITY

2011 ◽  
Vol 14 (2) ◽  
pp. 73-79
Author(s):  
Hoang Duy Cao ◽  
Hau Nguyen Le
Keyword(s):  
Public Administration ◽  
Survey Data ◽  
Public Service ◽  
Sem Analysis ◽  
Professional Skills ◽  
Administrative Services ◽  
Citizen Satisfaction ◽  
Administrative Service

This study developes and tests a model of quality in the field of public administration services. Survey data includes 314 individuals and organizations who have used five types of public service in Dalat city. SEM analysis indicates that the quality of public administrative services include four components: staff quality, facilities, accessibility and service processes. In particular, staff quality (professional skills and service attitude) has the strongest effect on people satisfaction. Implications for managers are drawn from the results of this study.

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