scholarly journals Do Digital Systems and Concepts in Modern Public Service Production Have a Negative Impact on Citizens as End-users?

2016 ◽  
Vol 10 (3) ◽  
Author(s):  
John Storm Pedersen ◽  
Jacob Dahl Rendtorff

Do digital systems and concepts in modern public service production have a negative impact on citizens as end-users? To answer this research question, we shall first present our theoretical framework ‘the institutional logics perspective’ and show how we deploy this on modern public service production. Second, we claim that digital systems and concepts develop a new institutional logic within modern public service production: the ‘digital logic’. Third, we analyze and discuss the new logic´s possible impact on citizens as end-users. Fourth, we discuss the ethical dimensions of values and ethics in relation to public service production and digitizing.

2019 ◽  
Vol 8 (10) ◽  
pp. 294 ◽  
Author(s):  
Vaagan-Moen ◽  
Kvande ◽  
Nordli

Although the use of the father’s quota of parental leave has become a majority practice among Norwegian fathers, there is some variation between different groups of fathers. This article explores how male managers in the engineering industry and male brokers in the finance industry use the father’s quota. Based on the theoretical framework of institutional logics, the article uses two pairs of opposite concepts-‘available and unavailable’ and ‘replaceable and irreplaceable’ in a work context, to focus on how the use of the father’s quota is affected. Analyzing two different male-dominated organizations, the findings show how the use of the father’s quota depends on different institutional logics, which sets the framework for the practice and culture of the two organizations. The male managers in the engineering industry become unavailable and replaceable in their organizations, thus making it possible for the fathers to use the father’s quota and parental leave. In contrast to this, the institutional logic in the finance industry makes brokers available and irreplaceable in their organizations, thus making it difficult for them to use father’s quota or parental leave


2021 ◽  
Vol 46 (4) ◽  
pp. 251-261
Author(s):  
Nitya P. Singh

Within the last decade, research has focussed on corporate social responsibility (CSR) practices as a strategic tool that enables firms to improve stakeholder perception, brand image and corporate reputation. However, one area that remains understudied is the role played by CSR practices in managing corporate reputation under conditions of supply chain risk. To answer this research question, we conduct a literature review and develop the corresponding hypothesis. We test our hypothesis using quantitative analysis of both primary and secondary data collected from organizations dispersed globally. The results highlight that under conditions of supply chain network disruption risk, CSR practices play an important role in enabling firms to manage the negative impact of such risk drivers on corporate reputation. The study further suggests that CSR practices positively impact supply chain risk management (SCRM) practices and are a necessary condition for SCRM practices to be effective in improving corporate reputation of organizations.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jungwon Yeo ◽  
Eun Sun Lee

Purpose This study aims to examine and understand South Korea’s (S. Korea) COVID-19 response operations, a notable case for other countries to emulate, and suggest some practical implications for other countries struggling with coping with the current pandemic. Design/methodology/approach To examine the case, the authors propose a new theoretical framework based on concepts of the whole community approach in the emergency management field and on co-production in public administration studies, and use the theoretical framework to analyze the details of S. Korea’s whole community co-production for COVID-19 response. Findings The findings demonstrate that the successful pandemic response in S. Korea is attributable to a nationwide whole community co-production among multiple actors, including government, various industries, sectors, jurisdictions and even individual citizens, within and across relevant public service and public policy domains. Originality/value This study suggests a new theoretical framework, whole community co-production, which contributes to the conceptual advancement of co-production in the field of public administration and a whole community approach in the field of emergency and crisis management. The framework also suggests practical implications for other countries to integrate whole community coproduction that may transform current response operations to cope with COVID-19.


Author(s):  
ياسر خلف

The study aimed to clarify the role that happiness plays in the workplace represented by (positive influence, negative impact, and achievement) in enhancing organizational confidence among university employees represented in (confidence in senior management, trust in supervisors, trust in co-workers) as the research problem raised many questions It dealt with the nature of the relationship between the research variables and in light of these questions, two main hypotheses were formulated that reflect the correlation and influence relationships between the research variables, and in light of them, the hypothesis plan for the study was developed that reflects this. The data were analyzed and hypotheses were tested, as the research reached a set of conclusions, the most important of which is that there is a relationship between happiness in the workplace and organizational confidence. The research also recommended several recommendations, the most important of which is the necessity of continuing interest of the University of Fallujah to bring about positive change by understanding workers for work and the duties assigned to them. Completing the theoretical framework vocabulary on foreign sources, references, and literature related to the research topic,


2021 ◽  
Vol 5 (2) ◽  
pp. 33-46
Author(s):  
Antonio C. Cuyler

This article represents a snapshot and analysis of U. S. service arts organizations’ DEI statements and activities in 2018. At that time, many primarily White-serving U. S. cultural organizations responded defensively to accusations of elitism and a harmful rigged funding system that maintained the status quo by awarding most cultural funding to these organizations while undermining the health and vitality of cultural organizations by and for historically oppressed communities (Sidford, 2011). Furthermore, Helicon Collaborative (2017) found that even with a host of cultural equity, “diversity” projects (Tseng 2016), and public-facing DEI statements, little had changed within six years. Therefore, this study uses directed and summative content analysis to investigate the research question “what do cultural equity and diversity statements communicate about cultural organizations’ positions on DEI?” This study also uses Frankfurt’s (2005) essay On Bullshit and Laing’s (2016) two-prong definition of accountability as a theoretical framework to examine if and how cultural organizations hold themselves accountable for achieving DEI in the creative sector. Lastly, readers should keep in mind that the public murder of Geor-ge Floyd in 2020 has hastened all of the service arts organizations’ access, diversity, equity, and inclusion (ADEI) work examined in this study.


Author(s):  
Diana Setiyo Dewi ◽  
Tiur Nurlini Wenang Tobing

This study focuses on COVID-19 as a global pandemic that has a negative impact on various government fields. The government made a new online-based policy on public service delivery. Public services before COVID-19 are seen as not optimal, the improvement needs are piling up in line with the delays during the COVID-19 pandemic, it is very necessary to optimize the implementation of good governance, problems we are facing now are the threat of COVID-19 against the deterioration of the country, new policies that do not produce solutions, difficulties in implementing online-based work policies due to uneven technological progress in each region, increasing COVID-19 cases, and the pile-up task of improving public service delivery. Current pandemic situations in Indonesia; an increasing number of COVID-19 cases in Indonesia with a total of 93,657 on July, 23rd 2020; The government-issued social distancing policies, physical distancing, work from home and PSBB to break the chain of COVID-19; Conducting community intelligence through online and offline COVID-19 prevention education; Java island as the most populated area in Indonesia (SUPAS 2015) experienced a prolonged red zone until the implementation of the PSBB; it's affected the economic turnover. The Impact of the COVID-19 Pandemic on Public Service Delivery; Limited access for providing community services; Issued a new policy; Closure of schools, markets, public facilities, restrictions on transportation passengers, and others; Providing online-based services. The conclusions and suggestions in this study are the application and development of the E-Government system; Creating new reliable policy standards; Employee training regarding online-based work systems; Efforts to distribute technology and information to every remote area in Indonesia


2013 ◽  
Vol 43 (1) ◽  
pp. 63-79
Author(s):  
Patrick Pelletier

This study examines the process by which a change in institutional logic of a organizational field is initiated. More specifically, we are concerned with how the IBM Thinkpad University concept affects various business schools in the province of Quebec. The theoretical framework departs from new-institutional theories. We propose a multi-level analysis: institutional, organizational and operational. The finding examines the process by which organizations retain, adopt and discard practices and illustrates the influence of institutional prestige, organizational mission, autonomy and pedagogical expertise. We show that the source of the institutional logic of appropriation is a quest for reputation.


2021 ◽  
Author(s):  
◽  
Sophie Maarleveld

<p>This thesis explores an important aspect of the changing composition of United Nations peacekeeping troop contributions by examining the causes of the decline in troop contributions from the West. It does so by creating a theoretical framework within which the widespread decline in troop contributions from the West can be contextualized and reviewing a variety of possible arguments in secondary literature for the decline that can be considered within this theoretical framework. I assert that the constructivist concept of security communities, although originally focused on interactions between states in the community, can also be used to understand the ways in which these states respond to peace and security threats outside of the community, and that this is the reason there has been a systemic decline in troop contributions from the West.  The past, current and future peacekeeping engagements of Canada and New Zealand will be explored in detail in this thesis. These countries have historically had a strong commitment to the UN, and been champions of its ultimate authority to sanction international responses to conflict. Both countries have a history of significant troops contributions to UN peacekeeping, but have decreased these contributions in the last 10-15 years. Understanding why these two internationalists all but abandoned UN peacekeeping can provide clues as to why other Western militaries have done the same, and concentrated their resources in other peace support operations. These cases also exemplify how the security community concept can be applied to understanding troop contributions to peace operations.  This thesis is divided into four main sections. In the introduction I present the research question and discuss its relevance and importance, as well as the salience of the two case studies, followed by the explanation of my theoretical framework, a review of secondary literature on the topic, and the details of my research methodology. In chapter one I explore a variety of arguments that have been made by academics and practitioners regarding the decline in troop contributions from the West. Chapter two covers my first case study – Canada – and chapter three covers New Zealand.  I argue that although the factors that determine countries’ troop contributions are unique and shaped by domestic as much as international circumstances, the wider trend in the West of decreasing troop contributions to UN peacekeeping missions, while increasing troop contributions to non-UN peacekeeping operations can be explained by building on the security community concept. As such, any return to UN peacekeeping is likely to occur throughout the West or not at all. I also argue that in order for the West to re-engage with UN peacekeeping, both Western governments and the UN must take steps towards redefining the parameters of troop participation in UN peace operations.</p>


Author(s):  
Andreana Drencheva ◽  
Wee Chan Au

AbstractSocial enterprises combine activities, processes, structures, and meanings associated with multiple institutional logics that may pose conflicting goals, norms, values, and practices. This in-depth multi-source case study of an ecological social enterprise in Malaysia reveals how the enactment of the family logic interacts with the market and ecological logics not only in conflicting but also in synergetic ways. By drawing attention to the institutional logic of the family in social entrepreneurship, this study highlights the heterogeneity of social enterprises. The findings have implications for research with social enterprises and family-owned firms in relation to the ethical obligations of these organizations and the interactions of multiple logics.


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