scholarly journals Secretaries and Administrative Assistants

2020 ◽  
Author(s):  
Keyword(s):  
Administrative Assistants

Influences on Catered Event Ordering in a University Workplace: Development and Validation of the Understanding Food Ordering Survey

2018 ◽  
Vol 33 (4) ◽  
pp. 616-619
Author(s):  
Lindsey Menge ◽  
Yueqin Hu ◽  
Sylvia Hurd Crixell ◽  
Lisa Lloyd ◽  
Janet Bezner ◽  
...  
Keyword(s):  
Focus Groups ◽  
Factor Model ◽  
Principal Component ◽  
Equation Modeling ◽  
Paired Samples ◽  
Administrative Assistants ◽  
Central Texas ◽  
Workplace Development ◽  
Test Retest Reliability ◽  
Fit Index

Purpose: To develop and validate an instrument to identify factors that influence what is ordered for catered events for employees at a large university. Design: Themes derived from focus groups were used to develop a survey. Setting: A large public university in central Texas. Subjects: Twenty-seven administrative assistants who order food participated in focus groups, 138 completed the survey, and 31 completed the survey a second time. Measures: One hundred fourteen-question, 5-point Likert scale survey. Analysis: Principal component analyses explored constructs. Confirmatory factor analysis confirmed structure validity. Test -retest analyses assessed reliability. Results: The final survey, the Understanding Food Ordering Survey (UFO), included 19 items within 3 factors; all factor loadings were above 0.3, with no cross-loadings. Three factors explained 55.5% of the variance. Cronbach α values of .846 for social influences from supervisors/coworkers, .838 for restrictions on ordering due to policies/vendors/attendee feedback, .893 for personal views about nutrition, and .831 for the total affirmed reliability. Test–retest reliability was acceptable ( r = 0.780), and paired samples t test indicated no differences between assessments, mean difference = −0.062, standard deviation = 0.29, t (30) = −1.18, P = .247. Structure equation modeling indicated a good fit between the proposed 3-factor model and observed data, with comparative fit index = 0.921 and root means square error of approximation = 0.074. Conclusion: Interventions to improve the nutritional quality of foods selected for catering may benefit from addressing contributory factors while considering a top-down approach to changing the workplace culture.

Receptionists in intake in community health

2011 ◽  
Vol 35 (2) ◽  
pp. 164 ◽  
Author(s):  
Rohena H. Duncombe
Keyword(s):  
Service Delivery ◽  
Community Health ◽  
Situated Learning ◽  
System Development ◽  
Relevant Literature ◽  
Health And Safety ◽  
Emotional Labour ◽  
Intake System ◽  
The People ◽  
Administrative Assistants

Receptionists are employed as administrative assistants, but in Community Health Centres, especially rural ones, they are the first step in service delivery, the intake system. This has implications for the people seeking services and for receptionists. This paper looks at receptionist data from an intake study alongside relevant literature and makes findings relating to the occupational health and safety (OH&S) of receptionists and for intake systems. What is known about the topic? Little attention has been given to the role of receptionists in health services. What is known suggests that receptionists would benefit from training related to mental illness and communications skills. It also indicates benefits from involving receptionists in system review and planning. What does this paper add? This paper identifies convergence between four sources of literature (receptionists in health, emotional labour, work and health (the Whitehall studies), and workplace learning) and the experience of receptionists in community health. What are the implications for practitioners? There is potential for managers to take into account the receptionist role as the first point in intake and service delivery. The OH&S of receptionists can be protected by ensuring receptionists are resourced, supported in their role, and included in intake system development. The ‘situated learning’ used by reception could be supplemented by in house training. Attention to reception, the clients’ first point of contact, has the potential to improve the engagement of and outcomes for people seeking services.

scholarly journals The Constituency Service Basis of the Personal Vote for U.S. Representatives and British Members of Parliament

1984 ◽  
Vol 78 (1) ◽  
pp. 110-125 ◽  
Author(s):  
Bruce E. Cain ◽  
John A. Ferejohn ◽  
Morris P. Fiorina
Keyword(s):  
United States ◽  
The United States ◽  
Congressional Elections ◽  
Incumbency Advantage ◽  
Members Of Parliament ◽  
Political Studies ◽  
Administrative Assistants ◽  
American Research ◽  
Constituency Service ◽  
Service Basis

Under the guise of the “incumbency advantage,” American research of the past decade has devoted heavy emphasis to what may be termed the “personal vote” in congressional elections. Is this phenomenon purely American, or is it susceptible to comparative treatment? This article contrasts the personal vote in the 1980 U.S. House elections with that in the 1979 British general election. The analysis utilizes data from surveys conducted by the Center for Political Studies and British Gallup in combination with interviews of congressional administrative assistants (AAs) and British MPs and party agents whose constituencies fall in the sampling frames of the mass surveys. The analysis finds an incumbency advantage or personal vote in Britain which is much weaker than that in the United States but of somewhat greater importance than is commonly believed. As in the United States, constituency service appears to be an important component of the personal vote.

scholarly journals Employee Performance Influenced by Several Aspects in Assistant Staff in General Administration of North Penajam Paser Regency

2019 ◽  
Vol 10 (1) ◽  
pp. 1-14
Author(s):  
Didik Hadiyatno
Keyword(s):  
Work Environment ◽  
Public Administration ◽  
Work Motivation ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Linear Analysis ◽  
Sampling Techniques ◽  
Administrative Assistants ◽  
Testing Techniques ◽  
Dominant Influence

This study aims to examine and analyze the influence of work environment, work discipline, and work motivation on the performance of employees of the General Administration Assistant of the Secretariat of North PenajamPaser Regency. The data was collected by interviewing and distributing questionnaires to 60 Administrative Assistants of Public Administration Division of Sekretariat Daerah Regency of PenajamPaser Utara Regency.The samples used are  census sampling techniques and data testing techniques used in this study include instrument test, classical assumption test, multiple linear analysis and hypothesis test. Data analysis in this regression.  The results of the analysis show that simultaneously work environment, work discipline and work motivation positive and significant influence on the performance of employees of the General Administration Assistant Secretariat of North PenajamPaserUtara Regency. Results partially Work environment, work discipline and work motivation have a positive and significant effect on performance. In this study, work motivation has a dominant influence on the performance of employees Assistant Field General Administration of the Regional Secretariat of PenajamPaser Utara District

scholarly journals A formação profissional em Secretariado Executivo e o ensino de Inglês para negócios

2021 ◽  
Vol 20 (1) ◽  
pp. 1-16
Author(s):  
Maura Bernardon
Keyword(s):  
Professional Training ◽  
Elementary Level ◽  
Communication Studies ◽  
Business English ◽  
Social Actions ◽  
Advanced Technologies ◽  
De Se ◽  
Future Challenges ◽  
Administrative Assistants ◽  
Professional Profile

Este estudo descreveu duas atividades do livro didático de inglês para negócios, nível elementar Business Result, Student’s Book (GRANT; HUGHES; REBECCA, 2012). Inicialmente, apresentou-se o perfil profissional do Secretariado Executivo (SE) no contexto atual e as habilidades necessárias para a sua formação profissional, destacando-se o uso da linguagem. Na sequência, tomaram-se como referência teórica as perspectivas sobre gêneros da linguagem e gramática do design visual (GDV). Teve-se como objetivo principal analisar duas atividades do referido livro, descrevendo-se ações e representações sociais, instituídas por meio de gêneros da linguagem, e seu vínculo com o cotidiano dos profissionais de SE. A metodologia foi de base interpretativista e descritiva, seguindo os padrões da pesquisa qualitativa. A análise mostrou que as atividades se reportam à área da comunicação, ações ecologicamente corretas, tecnologias avançadas e o uso de documentos administrativos e pessoais. A partir do estudo sobre a formação profissional dos assistentes administrativos, ou SE, gêneros da linguagem e GDV constatou-se que os temas e as imagens analisadas nas duas atividades fazem parte das rotinas administrativas das organizações em geral. Da mesma forma, o ensino de línguas para negócios procura reproduzir ações pedagógicas voltadas para esse contexto, podendo ser empregado para a formação profissional do SE. ABSTRACTThis study described two activities in the Business English textbook, elementary level, Business Result, Student's Book (GRANT; HUGHES;REBECCA, 2012). Initially, the Executive Secretariat (ES) professional profile was presented, as well as the skills for its professional training, highlighting the use of language. Then, the perspectives about language genres and visual design grammar (VDG) were approached. The main objective was to analyze two activities, describing social actions, and representations, instituted by means of language genres, and their connection to ES professionals. The methodology was interpretive and descriptive, following the qualitative patterns. The analysis showed that the activities refer to communication studies, ecolocally correct actions, advanced technologies and the use of administrative and personal documents. Based on the studies of future challenges for the executive and administrative assistants, or ES, language genders, and GDV, it was possible to conclude that the themes and images in the two activities are part of the administrative routines of organizations in general. Finally, the teaching of languages for business seeks to reproduce specific pedagogical actions for that context and can be applied for the ES professional training.

scholarly journals The Effects Of Unions On Wages By Occupation In The Public Sector

2010 ◽  
Vol 9 (7) ◽  
Author(s):  
John D. Bitzan ◽  
Bahman Bahrami
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
The Public ◽  
Sector Union ◽  
Private Sector Union ◽  
Wage Premiums ◽  
Administrative Assistants ◽  
Private And Public ◽  
Public Sectors ◽  
Public Workers

This study examines union wage premiums by occupation in the public sector in the U.S. for the 2000-2004 period.  In examining union-nonunion wage differences for public sector workers in occupations accounting for 66 percent of all public workers in the 2000-2004 Current Population Survey, we find positive and statistically significant union premiums for 27 out of 41 occupations examined.  We also find large differences among occupations, with miscellaneous teachers and instructors receiving a 61 percent premium, secretaries and administrative assistants receiving a 5 percent premium, and 14 occupations receiving no statistically significant premium.  In comparing union premiums by occupation between the private and public sectors, we find, in most cases, that private sector premiums are larger than public sector premiums.  Finally, an Oaxaca decomposition shows that the majority of the differential between private sector union premiums and public sector union premiums appears to be due to differences in the way unions reward workers in the private and public sectors, not because of differences in the types of workers in the private and public sectors.

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