Receptionists in intake in community health

2011 ◽  
Vol 35 (2) ◽  
pp. 164 ◽  
Author(s):  
Rohena H. Duncombe
Keyword(s):  
Service Delivery ◽  
Community Health ◽  
Situated Learning ◽  
System Development ◽  
Relevant Literature ◽  
Health And Safety ◽  
Emotional Labour ◽  
Intake System ◽  
The People ◽  
Administrative Assistants

Receptionists are employed as administrative assistants, but in Community Health Centres, especially rural ones, they are the first step in service delivery, the intake system. This has implications for the people seeking services and for receptionists. This paper looks at receptionist data from an intake study alongside relevant literature and makes findings relating to the occupational health and safety (OH&S) of receptionists and for intake systems. What is known about the topic? Little attention has been given to the role of receptionists in health services. What is known suggests that receptionists would benefit from training related to mental illness and communications skills. It also indicates benefits from involving receptionists in system review and planning. What does this paper add? This paper identifies convergence between four sources of literature (receptionists in health, emotional labour, work and health (the Whitehall studies), and workplace learning) and the experience of receptionists in community health. What are the implications for practitioners? There is potential for managers to take into account the receptionist role as the first point in intake and service delivery. The OH&S of receptionists can be protected by ensuring receptionists are resourced, supported in their role, and included in intake system development. The ‘situated learning’ used by reception could be supplemented by in house training. Attention to reception, the clients’ first point of contact, has the potential to improve the engagement of and outcomes for people seeking services.

Transferring ergonomics: A methodology for self diagnosis of workplace problems

1998 ◽  
Vol 1 (3) ◽  
pp. 223-237
Author(s):  
M. Aileen Sullivan ◽  
E. Nigel Corlett
Keyword(s):  
Knowledge Base ◽  
World Economy ◽  
Western Europe ◽  
Health And Safety ◽  
Work Demands ◽  
Environment Analysis ◽  
The People

The pressure from recent and imminent Health and Safety legislation, both in Western Europe and Canada, has increased the awareness of the important contributions of ergonomics. At the same time it has become clear that ergonomists will never be plentiful enough to attack all workplace problems. In today's world economy, often, many companies lack the resources to employ an ergonomist. This creates a need for the transfer of ergonomics to non-ergonomists so that they can address their own workplace problems themselves. To transfer this skill in an effective and safe way requires a methodology which will incorporate a knowledge base, techniques for identifying mismatches between the people and their work, and ways to assist the users to interpret the results of the analyses and implement the necessary changes. Some useful ergonomics techniques are presented to assist people in assessing their own workplaces. They include techniques which measure work demands and their causes, equipment and environment analysis procedures and techniques that assess the potential for musculo-skeletal injuries.

scholarly journals SAÚDE E SEGURANÇA DE TRABALHADORES EM GALPÕES DE MATRIZES DE FRANGOS DE CORTE

Nativa ◽  
2018 ◽  
Vol 6 (4) ◽  
pp. 380
Author(s):  
Cinara Da Cunha Siqueira Carvalho ◽  
Ilda De Fátima Ferreira Tinôco ◽  
Cecília De Fátima Souza ◽  
Maria De Fátima Araújo Vieira ◽  
Thamara Amaral Diniz ◽  
...  
Keyword(s):  
Natural Ventilation ◽  
Agricultural Sector ◽  
Health And Safety ◽  
Well Being ◽  
Poultry Production ◽  
The People ◽  
Safety And Health ◽  
De Se ◽  
The Individual ◽  
Rural Work

O bem-estar animal tem sido amplamente discutido, abordando as ações e efeitos no processo de criação, transporte até o abate, a fim de se adequar os meios de produção. No entanto, bem-estar é um assunto de ampla abrangência e que atualmente, adequa também as condições de trabalho das pessoas que atuam no setor agrícola. A segurança e a saúde dos trabalhadores é motivo de preocupação, uma vez que a forma como o indivíduo se sente ou como exerce as suas atividades, pode influenciar de forma negativa na produção animal. Diante dessa crescente preocupação, objetivou-se com esse trabalho avaliar os efeitos da tipologia das edificações e do sistema de produção de matrizeiros de frangos de corte sobre as condições de saúde, segurança e ergonomia dos trabalhadores envolvidos na atividade. De posse dos dados coletados, verificou-se que as atividades que exigem o carregamento de peso, principalmente quando realizada por mulheres, podem vir a prejudicar a coluna bem como outros membros corporais. Os demais fatores ergonômicos como concentração de gases, luz e ruído não tornaram o ambiente insalubre uma vez que as instalações são abertas favorecendo a ventilação natural e iluminação.Palavras-chave: ergonomia, produção de frangos, trabalho rural. HEALTH AND SAFETY OF WORKERS IN HARBORS OF BROILERS BREEDER ABSTRACT:Animal welfare has been widely discussed, addressing the actions and effects in the process of creation, transportation to slaughter, in order to suit the means of production. However, well-being is a matter of wide scope and currently, it also suits the working conditions of the people who work in the agricultural sector. The safety and health of workers is a matter of concern, since the way in which the individual feels or how he practices his activities may negatively influence animal production. Faced with this growing concern, this work aimed to evaluate the effects of typology of buildings and the system of production of broilers breeder on the health, safety and ergonomic conditions of workers involved in the activity. With the collected data, it was verified that the activities that require the weight load, especially when performed by women, can harm the spine as well as other body limbs. Other ergonomic factors such as concentration of gas, light and noise have not made the environment unhealthy since the facilities are opened favoring natural ventilation and lighting.Keywords: ergonomics, poultry production, rural work.

scholarly journals The status of Ghanaian community health workers’ supervision and service delivery: descriptive analyses from the 2017 Performance Monitoring and Accountability 2020 survey

2019 ◽  
Vol 3 ◽  
pp. 1468
Author(s):  
Dan Schwarz ◽  
June-Ho Kim ◽  
Hannah Ratcliffe ◽  
Griffith Bell ◽  
John Koku Awoonor-Williams ◽  
...  
Keyword(s):  
Service Delivery ◽  
Community Health ◽  
Service Provision ◽  
Performance Monitoring ◽  
Communicable Disease ◽  
Community Based ◽  
Disease Treatment ◽  
Facility Type ◽  
Community Based Services ◽  
Non Communicable Disease

Introduction: Community-based services are a critical component of high-quality primary healthcare. Ghana formally launched the National Community Health Worker (CHW) program in 2014, to augment the pre-existing Community-based Health Planning and Services (CHPS). To date, however, there is scant data about the program’s implementation. We describe the current supervision and service delivery status of CHWs throughout the country. Methods: Data were collected regarding CHW supervision and service delivery during the 2017 round of the Performance Monitoring and Accountability 2020 survey. Descriptive analyses were performed by facility type, supervisor type, service delivery type, and regional distribution. Results: Over 80% of CHWs had at least monthly supervision interactions, but there was variability in the frequency of interactions. Frequency of supervision interactions did not vary by facility or supervisor type. The types of services delivered by CHWs varied greatly by facility type and region. Community mobilization, health education, and outreach for loss-to-follow-up were delivered by over three quarters of CHWs, while mental health counseling and postnatal care are provided by fewer than one third of CHWs. The Western region and Greater Accra had especially low rates of CHW service provision. Non-communicable disease treatment, which is not included in the national guidelines, was reportedly provided by some CHWs in nine out of ten regions. Conclusions: Overall, this study demonstrates variability in supervision frequency and CHW activities. A high proportion of CHWs already meet the expected frequency of supervision. Meanwhile, there are substantial differences by region of CHW service provision, which requires further research, particularly on novel CHW services such as non-communicable disease treatment. While there are important limitations to these data, these findings can be instructive for Ghanaian policymakers and implementers to target improvement initiatives for community-based services.

scholarly journals Konsep Hidup Kekal Menurut Pandangan Dunia Etnis Baliem, Papua Sebagai Potensi dan Krisis Bagi Kontekstualisasi Injil

2021 ◽  
Vol 5 (1) ◽  
pp. 51
Author(s):  
Marde Christian Stenly Mawikere
Keyword(s):  
Cultural Values ◽  
Cultural Context ◽  
Relevant Literature ◽  
Eternal Life ◽  
The People ◽  
Ideal Situation ◽  
Ideal Person ◽  
Traditional Societies ◽  
Participant Observer ◽  
Gospel Message

This study reveals the Baliem ethnic concept of "eternal life" and how it relates to contextual gospel preaching (both potential and crisis). The study was conducted using a qualitative approach with a participant observer method supported by a study of a variety of relevant literature with a discussion of the concept of eternal life of Baliem people in Papua. As for the Baliem Society, Papua with a background of traditional societies with a worldview of animism has an eternal view of life which is lived out as an "ideal situation and condition" in the Nabelan-Kabelan myth and "an ideal person or figure" in the Naurekul myth. Through this view of eternal life, there is a "meeting point" and "difference" with the gospel message and Bible values. Because it is possible to be able to advocate and implement a contextual evangelistic approach for the Baliem people in Papua by touching and empowering their cultural values, Thus the Gospel and Christianity are not just a history or monument but are still present and change society while still paying attention to the integrity of the socio-cultural context, especially the people of Baliem, Papua.  ABSTRAKStudi ini mengungkapkan konsep etnis Baliem mengenai “hidup kekal” dan bagaimana kaitannya dengan pemberitaan Injil yang kontekstual (baik potensi maupun krisis). Penelitian dilaksanakan dengan  pendekatan kualitatif melalui metode pengamatan partisipan yang didukung dengan kajian kepada beragam literatur yang relevan dengan pembahasan mengenai konsep hidup kekal orang Baliem di Tanah Papua. Masyarakat Baliem, Papua dengan latar belakang masyarakat tradisional dengan pandangan dunia animisme memiliki pandangan hidup kekal yang dihayati sebagai “situasi dan kondisi yang ideal” pada mitos atau legenda Nabelan-Kabelan dan “pribadi atau sosok yang ideal” dalam legenda Naurekul. Melalui pandangan mengenai hidup kekal seperti ini, maka terdapat “titik temu” maupun “perbedaan” dengan berita Injil dan nilai-nilai Alkitab. Karena itu memungkinkan untuk dapat menganjurkan dan melaksanakan pendekatan kontekstualisasi Injil bagi etnis Baliem di Papua dengan menyentuh, memanfaatkan dan memberdayakan nilai budaya etnis Baliem, Dengan demikian Injil maupun kekristenan bukan hanya akan menjadi sejarah atau monumen namun akan tetap hadir dan mengubahkan masyarakat dengan tetap memperhatikan keutuhan konteks sosial budaya, khususnya etnis Baliem, Papua.

scholarly journals Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines

2021 ◽  
Vol 58 (1) ◽  
pp. 5478-5487
Author(s):  
Renejoy M. Bulos
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
The Philippines ◽  
Public Works ◽  
Face To Face ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
The People ◽  
Multi Stage

Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the province of Isabela is one of the selected LGUs to implement the CSIS project in the country to measure its performance in service delivery for 2018. This study assessed the awareness and satisfaction of the people in Tumauini, Isabela on the services for Public Works and Infrastructure delivered by the LGU. There were 150 respondents selected using the multi-stage probability sampling method. In gathering the data needed, face to face interview was used with the aid of survey questionnaire. Overall, results revealed that citizens of Tumauini are aware and satisfied with the different service indicators of the Public Works and Infrastructure programs. Results of the study may help local government officials in crafting policies and making management decisions to improve the performance of the local government of Tumauini in the provision and delivery of Public Works and Infrastructure services to its constituents.

scholarly journals Algorithm design and analysis of fire rescue problems

2021 ◽  
Vol 2083 (3) ◽  
pp. 032043
Author(s):  
Mengshuang Fu
Keyword(s):  
Difference Equation ◽  
Urban Space ◽  
Health And Safety ◽  
Least Square Method ◽  
Least Square ◽  
Space Environment ◽  
Fire Brigade ◽  
Rescue Team ◽  
The People ◽  
The Impact

Abstract With the rapid economic development, the urban space environment is becoming more and more complex, various accidents and disasters occur frequently, and safety risks are increasing. The rescue tasks involved in the fire brigade are showing a trend of diversification and complexity. The fire rescue team always puts the people first and insists on serving the people wholeheartedly. It is the guardian of maintaining social stability in our country and safeguarding the health and safety of people’s lives and property and various disaster affairs. The society needs the participation in the fire rescue team. Aiming at the fire rescue problem, this paper uses the fire rescue call data onto 2016 to 2019 to predict the number of fire rescues / rescued calls based on the difference equation to improve the rescue efficiency of the fire brigade. Taking into account the impact on the domestic epidemiced in 2020 on people’s lives, the adjustment value was introduced to adjust part of the alarm data onto 2020 to ensure the accuracy and reliability of the data. Finally, the second-order difference equation is used to predict the alarm data onto 2021 through the least square method, which verifies the accuracy of the model.

Disaster

2013 ◽  
Author(s):  
Richard A. Gould
Keyword(s):  
Emergency Services ◽  
Health And Safety ◽  
Recovery Process ◽  
Victim Identification ◽  
The People ◽  
Chain Of Custody ◽  
Scientific Skills ◽  
Disaster Archaeology ◽  
Mass Fatality ◽  
Special Health

As recent events have shown, mass-fatality disasters can have long and painful aftermaths for the relatives and friends of victims. Archaeologists are becoming increasingly involved in applying their scientific skills to medical/legal issues such as victim identification and disaster-scene investigation, with the understanding that their evidence may be challenged in court later on when matters such as inheritance of property or liability arise. Although their findings refer specifically to the ‘court of law’, an argument is presented to apply similar standards in the ‘court of history’ in which most archaeological scholarship takes place. Disaster archaeologists work as teams under the direction of a controlling authority and in close coordination with law-enforcement and emergency services, so special training and procedures (such as ‘chain-of-custody’) are required along with special health-and-safety protocols. In short, disaster archaeology is an evidence-driven, problem-solving use of archaeology to assist the authorities to find out ‘what happened’ at a disaster scene and to aid the families affected by the disaster in the recovery process. It often takes place under stressful conditions and may not be for everyone, but it makes a difference to the people involved in such a disaster.

Establishment of Recommended TB Suspected Cases from Hospital system to TB Dispensary

2020 ◽  
Vol 11 (SPL4) ◽  
pp. 787-791
Author(s):  
Ganga Raju G ◽  
Subbarao K ◽  
Naveen P ◽  
Ramakrishnan V
Keyword(s):  
Community Health ◽  
Recognition Rate ◽  
The Body ◽  
Community Health Care ◽  
Medical Clinic ◽  
Treatment Needs ◽  
Social Contacts ◽  
Hospital System ◽  
The People ◽  
Latent Tb

2000 NPS appeared; just 12% of common Tuberculosis (TB) cases discovered were analyzed at TB dispensaries, whereas community health suppliers analyzed 88% of them. Unfortunately, just 13% of pervasive cases determined to have TB by community health care suppliers were named to TB dispensaries. To build a case recognition rate through fortified reference arrangement of TB cases and suspects from the medical clinic framework to TB dispensary. Through this venture, a component of the reference framework has been created; it is accessible and maintainable, particularly in poor and remote region. The TB is spread from one individual to next through the air while people who have dynamic TB in their spit, lungs hack, speak, or sneeze. The people with dormant TB don't spread sickness. The dynamic contamination occurs regularly in individuals with HIV/AIDS and individuals who smoke. Analysis of dynamic TB relied on chest X-beams, microscopic assessment and body liquids culture. The latent TB analysis relied on “tuberculin skin test (TST)” or blood tests. The TB usually affects the lungs, and nevertheless might affect diverse parts of the body. The most contamination display no manifestations; where case it is recognized as inert tuberculosis. Those at high danger incorporate workplace, household, and social contacts of individuals with dynamic TB. The treatment needs the usage of numerous antimicrobial over an extensive stretch of time.

Mergers may enhance the legitimacy of community health organisations in neoliberal environments

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Veronique Roussy ◽  
Grant Russell ◽  
Charles Livingstone ◽  
Therese Riley
Keyword(s):  
Health Care ◽  
Service Delivery ◽  
Community Health ◽  
Social Model ◽  
Business Practices ◽  
Structured Interviews ◽  
Content Type ◽  
Comprehensive Primary Health Care ◽  
Health And Social Care ◽  
Cognitive Legitimacy

PurposeComprehensive primary health care (PHC) models are seldom implemented in high income countries, in part due to their contested legitimacy in neoliberal policy environments. This article explores how merging affected the perceived legitimacy of independent community health organisations in Victoria, Australia, in providing comprehensive PHC services.Design/methodology/approachA longitudinal follow-up study (2–3 years post-merger) of two amalgamations among independent community health organisations from the state of Victoria, Australia, was conducted. This article explores the perceived effects of merging on (1) the pragmatic, normative and cognitive legitimacy of studied organisations and (2) the collective legitimacy of these organisations in Victoria's health care system. Data were collected through 19 semi-structured interviews with key informants and subjected to template and thematic analyses.FindingsMerging enabled individual organisations to gain greater overall legitimacy as regional providers of comprehensive PHC services and thus retain some capacity to operationalise a social model of health. Normative legitimacy was most enhanced by merging, through acquisition of a large organisational size and adoption of business practices favoured by neoliberal norms. However, mergers may have destabilised the already contested cognitive legitimacy of community health services as a group of organisations and as a comprehensible state-wide platform of service delivery.Practical implicationsOver-reliance on individual organisational behaviour to maintain the legitimacy of comprehensive PHC as a model of organising health and social care could lead to inequities in access to such models across communities.Originality/valueThis study shows that organisations can manage their perceived legitimacy in order to ensure the survival of their preferred model of service delivery.

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