scholarly journals Medición del nivel de satisfacción de vecinos y vecinas con los resultados del Programa Quiero mi Barrio en Chile

2016 ◽  
pp. 71
Author(s):  
Sandra Cortés Chávez ◽  
Héctor Sepúlveda Serrano
Keyword(s):  
Urban Development ◽  
Public Policies ◽  
Urban Sociology ◽  
Metropolitan Region ◽  
Satisfaction Level ◽  
Level Of Satisfaction ◽  
El Alto ◽  
Housing And Urban Development ◽  
Main Components ◽  
High Level

ResumenDesde 2006 el Ministerio de Vivienda y Urbanismo de Chile, a través de las Secretarías Regionales de Vivienda y Urbanismo, implementa el Programa Quiero mi Barrio, destinado al mejoramiento urbano y social de barrios vulnerables. A fines de 2009, en la Región Metropolitana, egresan los primeros 12 barrios intervenidos, surgiendo el interés por medir el nivel de satisfacción de los vecinos y vecinas con los resultados de la intervención, para lo cual se desarrolla una investigación durante el segundo semestre de 2011, que busca definir un modelo de evaluación de satisfacción con los resultados del Programa.El presente artículo informa de la metodología definida para la medición de la satisfacción y los resultados obtenidos, en el que se manifiesta el alto nivel de satisfacción que el Programa Quiero Mi Barrio alcanza entre los vecinos y vecinas, así como la verificación de que las expectativas eran superiores a los logros alcanzados en la intervención del Programa.La investigación indagó respecto de la identificación de variables asociadasal nivel de satisfacción. Mediante el análisis de componentes principalesaplicado a la evaluación de la caracterización de barrio, se identifican seisfactores, cinco de los cuales expresan diferencias significativas con el nivel desatisfacción, a excepción del factor conflictividad.Palabras clave: políticas públicas, nivel de satisfacción de vecinos y vecinas, Programa Quiero Mi Barrio, intervención barrial, sociología urbana. Measuring the satisfaction level in neighbors in relation to the outcomes of Quiero mi Barrio Program in ChileAbstractSince 2006, the Chilean Ministry of Housing and Urbanism, through theRegional Secretaries of Housing and Urban Development, implementsQuiero mi Barrio (I love my neighborhood) Program, intended for improving vulnerable neighborhoods in urban and social terms.In late 2009, the first 12 targeted neighborhoods graduated in the Metropolitan Region, which generated interest in measuring the level of satisfaction of residents in relation to the intervention outcomes. To that end, a research took place during the second half of 2011 to define a model for evaluating this level of satisfaction.This article informs about the methodology defined for measuringsatisfaction and outcomes and the high level of satisfaction that this Program generated in neighbors. It also verifies that expectations were higher than the achievements of the program intervention.The research explored the identification of variables associated withsatisfaction. An analysis of the main components applied to the evaluationof a neighborhood characterization identified six factors and five of themexpressed significant differences in the level of satisfaction, except for thefactor related to conflict.Keywords: public policies, neighbors’ level of satisfaction, Quiero Mi BarrioProgram, neighborhood intervention, urban sociology. Medição do nível de satisfação de vizinhos com os resultados do Programa Quero meu Bairro no ChileResumoDesde 2006, o Ministério de Vivenda e Urbanismo do Chile, através dasSecretarias Regionais de Habitação e Urbanismo implementa o programaQuero o meu Bairro, destinado ao melhoramento urbano e social dos bairros vulneráveis.No final de 2009, na Região Metropolitana, graduam-se os primeiros 12bairros intervindos, surgindo o interesse em medir o nível de satisfação dos vizinhos com os resultados da intervenção, para os quais se desenvolve uma investigação durante a segunda metade do ano 2011, que procura definir um modelo da avaliação de satisfação com os resultados do programa.Este artigo informa da metodologia definida para medir a satisfação eos resultados obtidos, no qual se manifesta o alto nível de satisfação queo programa Quero meu Bairro alcança entre os vizinhos, assim como averificação de que as expectativas foram superiores aos logros realizadospela intervenção do programa.A pesquisa investigou a respeito da identificação de variáveis associadas ao nível de satisfação. Através da análise de componentes principais aplicado à avaliação de caracterização do bairro, identificam-se seis fatores, dos quais cinco expressam diferenças significativas com o nível de satisfação, com exceção do fator conflito.Palavras-chave: políticas públicas, nível de satisfação de vizinhos, Programa Quero meu Bairro, a intervenção do bairro, sociologia urbana.

scholarly journals Medición del nivel de satisfacción de vecinos y vecinas con los resultados del Programa Quiero mi Barrio en Chile

2016 ◽  
pp. 71
Author(s):  
Sandra Cortés Chávez ◽  
Héctor Sepúlveda Serrano
Keyword(s):  
Urban Development ◽  
Public Policies ◽  
Urban Sociology ◽  
Metropolitan Region ◽  
Satisfaction Level ◽  
Level Of Satisfaction ◽  
El Alto ◽  
Housing And Urban Development ◽  
Main Components ◽  
High Level

ResumenDesde 2006 el Ministerio de Vivienda y Urbanismo de Chile, a través de las Secretarías Regionales de Vivienda y Urbanismo, implementa el Programa Quiero mi Barrio, destinado al mejoramiento urbano y social de barrios vulnerables. A fines de 2009, en la Región Metropolitana, egresan los primeros 12 barrios intervenidos, surgiendo el interés por medir el nivel de satisfacción de los vecinos y vecinas con los resultados de la intervención, para lo cual se desarrolla una investigación durante el segundo semestre de 2011, que busca definir un modelo de evaluación de satisfacción con los resultados del Programa.El presente artículo informa de la metodología definida para la medición de la satisfacción y los resultados obtenidos, en el que se manifiesta el alto nivel de satisfacción que el Programa Quiero Mi Barrio alcanza entre los vecinos y vecinas, así como la verificación de que las expectativas eran superiores a los logros alcanzados en la intervención del Programa.La investigación indagó respecto de la identificación de variables asociadasal nivel de satisfacción. Mediante el análisis de componentes principalesaplicado a la evaluación de la caracterización de barrio, se identifican seisfactores, cinco de los cuales expresan diferencias significativas con el nivel desatisfacción, a excepción del factor conflictividad.Palabras clave: políticas públicas, nivel de satisfacción de vecinos y vecinas, Programa Quiero Mi Barrio, intervención barrial, sociología urbana. Measuring the satisfaction level in neighbors in relation to the outcomes of Quiero mi Barrio Program in ChileAbstractSince 2006, the Chilean Ministry of Housing and Urbanism, through theRegional Secretaries of Housing and Urban Development, implementsQuiero mi Barrio (I love my neighborhood) Program, intended for improving vulnerable neighborhoods in urban and social terms.In late 2009, the first 12 targeted neighborhoods graduated in the Metropolitan Region, which generated interest in measuring the level of satisfaction of residents in relation to the intervention outcomes. To that end, a research took place during the second half of 2011 to define a model for evaluating this level of satisfaction.This article informs about the methodology defined for measuringsatisfaction and outcomes and the high level of satisfaction that this Program generated in neighbors. It also verifies that expectations were higher than the achievements of the program intervention.The research explored the identification of variables associated withsatisfaction. An analysis of the main components applied to the evaluationof a neighborhood characterization identified six factors and five of themexpressed significant differences in the level of satisfaction, except for thefactor related to conflict.Keywords: public policies, neighbors’ level of satisfaction, Quiero Mi BarrioProgram, neighborhood intervention, urban sociology. Medição do nível de satisfação de vizinhos com os resultados do Programa Quero meu Bairro no ChileResumoDesde 2006, o Ministério de Vivenda e Urbanismo do Chile, através dasSecretarias Regionais de Habitação e Urbanismo implementa o programaQuero o meu Bairro, destinado ao melhoramento urbano e social dos bairros vulneráveis.No final de 2009, na Região Metropolitana, graduam-se os primeiros 12bairros intervindos, surgindo o interesse em medir o nível de satisfação dos vizinhos com os resultados da intervenção, para os quais se desenvolve uma investigação durante a segunda metade do ano 2011, que procura definir um modelo da avaliação de satisfação com os resultados do programa.Este artigo informa da metodologia definida para medir a satisfação eos resultados obtidos, no qual se manifesta o alto nível de satisfação queo programa Quero meu Bairro alcança entre os vizinhos, assim como averificação de que as expectativas foram superiores aos logros realizadospela intervenção do programa.A pesquisa investigou a respeito da identificação de variáveis associadas ao nível de satisfação. Através da análise de componentes principais aplicado à avaliação de caracterização do bairro, identificam-se seis fatores, dos quais cinco expressam diferenças significativas com o nível de satisfação, com exceção do fator conflito.Palavras-chave: políticas públicas, nível de satisfação de vizinhos, Programa Quero meu Bairro, a intervenção do bairro, sociologia urbana.

Decision making power of college girls in relation to clothing

2018 ◽  
Vol 9 (01) ◽  
Author(s):  
Parul Gill ◽  
Poonam Malik ◽  
Pankaj Gill
Keyword(s):  
Decision Making ◽  
Satisfaction Level ◽  
College Going ◽  
Level Of Satisfaction ◽  
High Level ◽  
Garment Design ◽  
Structured Questionnaire

The present study was undertaken to explore the decision making patterns of college girls in relation to clothing and their satisfaction level with these decision making patterns. Thirty under graduate college girls from Panipat city were approached to record their responses regarding decision making in relation to clothing and satisfaction level through a well structured questionnaire. It was found that most of the girls (56.66%) themselves made the decisions about the type of garment (Indian, western or both) they wear and majority of girls (70%) were highly satisfied with this decision making. Parents performed the role of buyers for their college going daughters' garments in most of the cases (63.33%) and the 73.33% girls had high level of satisfaction with this. In most of the cases (60%) the decision about the garment design was made by the girls themselves and they were highly satisfied with it. Keywords: clothing, college, girls, decision making.

scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

scholarly journals El software libre en la enseñanza: Aplicación en los Ciclos Formativos de Grado Superior = Free Software in Learning: Application in Higher Education Training Cycles

2017 ◽  
Vol 1 (3) ◽  
pp. 12
Author(s):  
Jorge Pablo Díaz Velilla ◽  
Daniel Ferrández Vega ◽  
Carlos Morón Fernández ◽  
Pablo Saiz Martín
Keyword(s):  
New Technologies ◽  
Computer Applications ◽  
Free Software ◽  
Level Of Satisfaction ◽  
El Alto ◽  
Nuevas Tecnologías ◽  
Professional Field ◽  
Digital Competencies ◽  
High Level

ResumenEn la actualidad, la comunidad educativa se ve obligada cada vez más a emplear herramientas informáticas que permitan mejorar la calidad de sus clases, entrando en la vanguardia de las nuevas tecnologías de forma que se presenten clases más llamativas y flexibles, recurriendo a una inmediata aplicación práctica y transmitiendo de forma eficiente las competencias digitales que establece el currículo de cada etapa. En este trabajo, se muestran algunas de las herramientas englobadas dentro de la comunidad del software libre, que no presentan coste alguno y que han sido empleadas con éxito en el Ciclo Formativo de Grado Superior de Eficiencia Energética y Energía Solar Térmica. Además, tras realizar una encuesta se puede apreciar el alto grado de satisfacción del alumnado para con estas herramientas informáticas, lo cual hace pensar en su posible aplicación a nivel universitario y profesional.AbstractNowadays, the educational community is increasingly made to use computer applications which allows for improve the quality of their classes, coming into the vanguard of the new technologies to present more attractive and flexible classes, turning to an immediate practical application and efficiently transmitting the digital competencies established by the curriculum of each stage. In this work, it shown some of the computer applications included within the free software community, that do not present any cost and has been successfully used in the Higher Degree Training Cycle of Energy Efficiency and Thermal Solar Energy. In addition, after carried out a survey can be appreciated the high level of satisfaction of the students who use these programs, which suggests their possible application at university and professional field.

Policy Maps of City Councils and Policy Outcomes: A Developmental Analysis

1968 ◽  
Vol 62 (1) ◽  
pp. 124-143 ◽  
Author(s):  
Heinz Eulau ◽  
Robert Eyestone
Keyword(s):  
Policy Development ◽  
Local Governments ◽  
Public Policies ◽  
Urban Sociology ◽  
Metropolitan Region ◽  
Space Distribution ◽  
Policy Outcomes ◽  
Environmental Pressures ◽  
Life Styles ◽  
The Common

In spite of common challenges stemming from the common environment shared by all cities in a metropolitan region, continued and even increasing social and economic differentiation among and within cities rather than ho-mogenization and integration are the most significant features of the contemporary metropolitan scene.1 Cities within the same metropolitan region are not only maintaining but also developing distinct and unique “public life styles.” Urban sociology and urban geography have raised a multitude of questions and given a multitude of answers in seeking to account for the fact that cities facing basically similar challenges from the environment react so differently to these challenges. Most relevant research deals with the problem of differentiation and its effects on the development of cities in terms of historical settlement patterns, economic location and growth, or geographical space distribution.3But differences in municipal life styles may also be the result of differences in public policies deliberately pursued by local governments in the metropolitan area. If this is so, the common pressures from the environment are evidently interpreted differently in the process of public decision-making that seeks to cope with them. It would seem, then, that metropolitan cities are in different stages of policy development. Leaving aside momentarily the meaning of “stages of policy development,” we can ask a number of questions that may shed light on the relationship between environmental pressures and public policies designed to meet these pressures.

scholarly journals Usability evaluation of mobile devices user interface

2021 ◽  
Vol 34 (04) ◽  
pp. 1290-1300
Author(s):  
Wajdi Aljedaibi ◽  
Reem Mohammed Bashmail
Keyword(s):  
User Interface ◽  
Quantitative Analysis ◽  
Mobile Devices ◽  
Mobile Applications ◽  
Evaluation Process ◽  
Ease Of Use ◽  
Satisfaction Level ◽  
Desktop Computer ◽  
Level Of Satisfaction ◽  
High Level

Designs of mobile human-computer interaction (HCI) target to create interactive and familiar products that are simple and interested to use. The mobile devices such as smartphones or tablets are becoming more and more popular and may to some extent replace the desktop computer and laptop as the most prominent hardware for HCI. This article presents a technical background for this area, the survey of selected user interface (UI) usability principles of today’s mobile devices design and user’s interaction for evaluation purposes. The experiment conducted through a questionnaire having four elements related to usability, i.e. usefulness, ease of use, ease of learning, and satisfaction. Furthermore, the evaluation process performed using quantitative analysis to understand and investigate the participants’ responses based on the Likert scale. The results suggested that most of the participants show a high level of satisfaction towards mobile devices and its interface. The attained level of satisfaction for each element was recorded as 63% for usefulness, 71% for ease of learning, 78% for ease of use and 70% for satisfaction. The collected results can guide the developers and mobile companies to understand the satisfaction level of mobile users. It will also help them to enhance the design and user interface of mobile applications based on usability and flexibility.

scholarly journals Examination of Satisfaction Level of Bank Service Customers Using Servqual Model

2018 ◽  
Vol 56 (4) ◽  
pp. 475-486
Author(s):  
Velida Zimonjić
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Empirical Research ◽  
Banking Sector ◽  
Business Success ◽  
Satisfaction Level ◽  
Measurement Models ◽  
Level Of Satisfaction ◽  
High Level

Abstract Customers, their needs, wishes and expectations have to be in the focus of each market-oriented enterprise, whose aim is to survive and develop in the conditions of continuous changes of environment and pronounced degree of competence. The aim of this paper is to emphasise the importance of customer satisfaction linked to service quality using theoretical survey and empirical research, point to factors that influence its level and present the measurement models in order to provide adequate reaction of the enterprise. Special attention is paid to the examination of relationship between the customer satisfaction, expectations, loyalty and service quality. The establishment and maintenance of long-term relationships based on high level of satisfaction through delivery of superior service quality leads to customer loyalty, whereby loyalty is a precondition for repurchase and realisation of business success of an enterprise. Since banking sector is extremely turbulent and characterised by strong competition, the empirical research conducted by the author using SERVQUAL model is aimed at examination of the satisfaction level of bank service customers and consequently making relevant recommendations and conclusions.

scholarly journals EVALUATION OF SATISFACTION LEVEL AMONG EMPLOYEES OF HAYDOM INSTITUTE OF HEALTH SCIENCES (HIHS)

2021 ◽  
pp. 48-57
Author(s):  
Crescent D. Ombay ◽  
Mary M. Akonaay ◽  
Fanuel M. Axwesso ◽  
Bartholomayo P. Madangi
Keyword(s):  
Job Satisfaction ◽  
Working Environment ◽  
Satisfaction Level ◽  
Survey Team ◽  
Level Of Satisfaction ◽  
Professional Employees ◽  
High Level ◽  
Large Survey ◽  
Operational Modes ◽  
Structured Questionnaire

This mini survey is aiming at collecting communal idea and feeling of employees towards their institute and operational modes of different modalities. Through the result from this survey, the management may make conform of the issues suggested by participants basing on the institute existing situation. The survey contemplated on the evaluating level of employees’ job satisfaction. All professional employees were invited to participate in the survey and the data was conveniently collected from 22 participants through structured questionnaire (Likert scale). The main areas addressed in the survey were employee job recognition, employee work environment, salary and wages, employee supervision at work. The results from the survey indicate that majority(86%) of the employees are satisfied with the manner they are recognized by the institute management. Most of the employees were satisfied with working environment. However, majority (82%) were dissatisfied with amount of salary and wages paid for their work. The survey team recommends the institute management to maintain admirable those areas with high level of satisfaction and take action for those areas with low satisfaction. However, large survey may be needed to observe other areas of satisfaction and dissatisfaction. KEY WORDS: Employees Job Satisfaction Level

scholarly journals Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours

2017 ◽  
Vol 25 (1) ◽  
pp. 25-36
Author(s):  
Yuksel Ozturk ◽  
Rana Allahyari San ◽  
Fevzi Okumus ◽  
Roya Rahimi
Keyword(s):  
Future Research ◽  
Cultural Resources ◽  
Satisfaction Level ◽  
Level Of Satisfaction ◽  
Gender And Age ◽  
Family Friendly ◽  
Travel Motivations ◽  
Research Findings ◽  
High Level ◽  
Resort Hotels

This study aims to investigate Iranian tourists’ travel motivations to Turkey and their satisfaction level with all-inclusive package tours to this country. Based on an in-depth literature review, a questionnaire was developed and data were collected from 383 Iranian tourists who stayed in resort hotels in Antalya, Turkey. The research findings reveal that entertainment, being a family friendly destination, weather, cultural resources and quality of resort hotels were the main motivational factors among Iranian tourists for visiting Turkey. Main reasons for the participants for selecting all-inclusive package tours include predetermined schedules, service quality, set price and elimination of extra spending. The research findings show a high level of satisfaction with all-inclusive package tours. However, there were differences among respondents based on gender and age. The study concludes with offering specific theoretical and practical implications. Suggestions for future research are also provided.

Patient Satisfaction: A Tool towards Quality Improvement

2021 ◽  
Vol 37 (2) ◽  
Author(s):  
Ume Sughra ◽  
Manaal Siddiqui ◽  
Sorath Noorani ◽  
Hassan Mansoor ◽  
Sultana Kausar
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Good Tool ◽  
Cross Sectional ◽  
Staff Members ◽  
Level Of Satisfaction ◽  
High Level

Purpose:  To determine the importance of patient satisfaction as a tool for quality improvement. Study Design:  Cross sectional survey. Place and Duration of Study:  Pediatric Ophthalmology Department of Al-Shifa Trust Eye Hospital, Rawalpindi, from May 2017 to September 2017. Methods:  This study included 500 individuals, who were caregivers of children visiting the hospital at the time of data collection. Individuals who visited departments other than pediatric department were excluded. Two groups were made. Group 1 included 300 individuals who were interviewed for to assess the patient satisfaction. On the basis of response, play area was made spacious, additional registration counters were placed and more reception staff members were hired to shorten the waiting and registration time, additional fans were installed in the waiting area and patient information was displayed on TV screens to aid uneducated patients and their attendants. Second group with 200 individuals were interviewed after these improvements. Pretested structured questionnaire was used to collect data regarding socio-demographic characteristics and experience of visit to the hospital. SPSS version 20 was used for descriptive and inferential data analysis. Results:  Participants in this survey showed high level of satisfaction after interventions 45 to 65%.There was statistically significant association between satisfaction level and improvement in services was found (p < 0.001). Conclusion:  Satisfaction level of patients depends upon the quality of services and medical care provided and it can be used as a good tool for improving the services in the hospitals. Key Words:  Satisfaction, Outpatient department, Hospital.

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