scholarly journals Analysis of Agra Mas Bus Service Level Case Study of PGC East Jakarta Route – Soekarno Hatta International Airport

2020 ◽  
Vol 2 (2) ◽  
pp. 99-105
Author(s):  
Widodo Budi Dermawan ◽  
Bambang Adi Setiawan
Keyword(s):  
Performance Analysis ◽  
Service Level ◽  
Operational Performance ◽  
Level Of Service ◽  
Service Levels ◽  
A Value ◽  
Passenger Satisfaction ◽  
Directorate General ◽  
Bus Service

The method used in this study is the Importance Performance Analysis (IPA) method. This research was conducted to determine passenger satisfaction, evaluate service levels by referring to service standard indicators from the Directorate General of Land Transportation. The results of the Bus Operational Performance analysis results refer to the Directorate General of Land Transportation standards, the overall results of operational performance have been included in the Good category with a value of 24 points. the results of the questionnaire stated that the service performance was very good (SB) by 16%; Good (B) of 52%; Fairly Good (CB) of 25%; Poor (KB) by 6% and Not Good (TB) by 0%, regarding the 5 Likert scale. From the Cartesian diagram there are several aspects of concern regarding the level of service, quadrant I there are 8 attributes that are considered important by consumers and their service is very satisfying, Quadrant II there are 1 attributes that are considered very important by customers but the service is not satisfactory.

scholarly journals Customer Service Mechanism Analysis At Bank Bjb Branch Of Tangerang City

2021 ◽  
Vol 19 (1) ◽  
pp. 126
Author(s):  
Rachmat Gustiana ◽  
Mustofa Mustofa ◽  
Beby Pebri Nurjaman
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Service Level ◽  
Level Of Service ◽  
Mechanism Analysis ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
A Value ◽  
Index Analysis ◽  
Index Value

This study aims to explain the service mechanism at Bank BJB, Tangerang City Branch to its customers. The research objective was to explain the service level and customer satisfaction index value of the Bank BJB Branch of Tangerang City. The research method used is quantitative method with descriptive type. To measure the level of service used Likert scale analysis and to measure customer satisfaction used customer satisfaction index analysis. The results showed that the research hypothesis can be accepted, with a service level of 70.52%, which is above the critical value of acceptance of hi potesis by 60%. The results of the customer satisfaction index analysis resulted in a value of 89.53 which was included in the service class category A class which indicated that the services provided by the Bank BJB Branch of Tangerang City were very good.

Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country

2020 ◽  
Vol 142 ◽  
pp. 129-150
Author(s):  
Javad Esmailpour ◽  
Kayvan Aghabayk ◽  
Mohammad Abrari Vajari ◽  
Chris De Gruyter
Keyword(s):  
Performance Analysis ◽  
Developing Country ◽  
Bus Service

scholarly journals PUBLIC BUS LEVEL OF SERVICE PERFORMANCE IN PENINSULAR MALAYSIA: CORRELATION ANALYSES ON LEVEL OF SERVICE (LOS) AND PASSENGERS’ SATISFACTION LEVEL

2017 ◽  
Vol 15 (1) ◽  
Author(s):  
Zakiah Ponrahono ◽  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Mansor Ibrahim ◽  
Muhammad Faris Abdullah
Keyword(s):  
Traffic Engineering ◽  
Poor Performance ◽  
Peninsular Malaysia ◽  
Service Performance ◽  
Level Of Service ◽  
Satisfaction Level ◽  
Passenger Satisfaction ◽  
Engineering Measure ◽  
Bus Service ◽  
Service Standards

This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers’ satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers’ load threshold.

scholarly journals Methodology for assessing the service level offered in the check-in area of brazilian regional airports

TRANSPORTES ◽  
2020 ◽  
Vol 28 (5) ◽  
pp. 83-98
Author(s):  
Bernardo Vilela Mascarenhas ◽  
Giovanna Miceli Ronzani Borille ◽  
Cláudio Jorge Pinto Alves
Keyword(s):  
Queueing Theory ◽  
User Profile ◽  
Service Level ◽  
Decision Makers ◽  
Civil Aviation ◽  
Level Of Service ◽  
Orthogonal Array Method ◽  
Regional Airports ◽  
Operational Aspects

This paper proposes a methodology to evaluate the level of service offered in the check-in area of Brazilian regional airports, using as a case study a passenger terminal project proposed by the National Civil Aviation Secretariat. For this study operational aspects, terminal infrastructure and user profile were considered. The Taguchi Experiment Orthogonal Array Method was used to reduce the number of scenarios evaluated with Queueing Theory. An easy to apply analytical approach to passenger terminal check-in yield results that can assist decision makers in their efforts to reduce investments in the airport construction phase and optimize system operation.

scholarly journals Perbedaan Karakteristik Serta Tingkat Pelayanan Pejalan Kaki Pada Kawasan Pedestrian Di Kota Kendari (TPKPP)

2021 ◽  
Vol 5 (1) ◽  
pp. 41
Author(s):  
Sri Fera Rahayu ◽  
Muh. Magribi ◽  
Jamal Harimudin ◽  
Fitriani Fitriani
Keyword(s):  
Physical Activity ◽  
Data Analysis ◽  
Data Collection ◽  
Steady Flow ◽  
Service Level ◽  
Level Of Service ◽  
Analysis Method ◽  
Service Levels ◽  
Trade Area ◽  
Data Analysis Method

Abstrak: Penelitian di kawasan perdagangan (Mall Mandonga) dan pendidikan (Universitas Halu Oleo) Penelitian ini telah dilaksanakan pada bulan Juli 2019 sampai Oktober 2019. Teknik pengumpulan data dilakukan dengan 1) survey melalui kuisioner dan wawancara terhadap responden 2) observasi pengamatan kegiatan fisik di lapangan 3) dokumentasi. Metode analisis data yang digunakan yaitu analisis karakteristik pejalan kaki, tingkat pelayanan jalan kaki dan tingkat kepuasan pejalan kaki kemudian dijelaskan secara deskriptif. Hasil penelitian menunjukkan bahwa tingkat pelayanan fasilitas pejalan kaki pada kawasan pendidikan di Universitas Halu Oleo adalah C dengan pejalan kaki memiliki arus stabil tetapi pejalan kaki dibatasi dalam memilih kecepatan dan sedikit ada konflik dengan tingkat pelayanan. Sedangkan tingkat pelayanan pejalan kaki pada kawasan perdagangan di Mall Mandonga adalah D dengan pejalan kaki memiliki arus mendekati tidak stabil sedangkan kecepatan masih bisa dikendalikan dan konflik yang terjadi di trotoar tersebut masih dapat ditolerir.. Kata Kunci : Karakteristik, Pejalan Kaki, Tingkat Pelayanan, Kawasan Pedestrian Abstrack: Research in the trade area (Mandonga Mall) and education (Halu Oleo University) This research was conducted in July 2019 to October 2019. Data collection techniques were carried out by 1) surveying through questionnaires and interviews with respondents 2) observing physical activity observations in the field 3) documentation. The data analysis method used is the analysis of pedestrian characteristics, the level of walking services and the level of pedestrian satisfaction then described descriptively. The results showed that the level of service of pedestrian facilities in the education area at Halu Oleo University is C with pedestrians having a steady flow but pedestrians are limited in choosing speed and there is little conflict with service levels. While the level of pedestrian services in the trade area at Mandonga Mall is D with pedestrians having an unstable approaching flow while speed can still be controlled and conflicts occurring on the sidewalk are still tolerable. Keywords: Characteristics, Pedestrians, Service Level, Pedestrian Region.

scholarly journals EVALUATION OF LEVEL OF SERVICE (LOS) ON ROUTES OF SMART BUS IN KAJANG, SELANGOR

2020 ◽  
Vol 18 (13) ◽  
Author(s):  
Nur Shazreena Mat Shukri ◽  
Zakiah Ponrahono ◽  
Yakin Nur Sunoto ◽  
Wan Noratikah Wahidah Wan Ghazali
Keyword(s):  
Service Delivery ◽  
Public Transportation ◽  
High Performance ◽  
Operational Performance ◽  
Level Of Service ◽  
Comprehensive Plan ◽  
Specific Analysis ◽  
Frequency Service ◽  
Bus Service

Level of service (LOS) is a method used for the development of transportation infrastructure designations based on a specific analysis. The concept of LOS lies on the importance of an assessment of roadway operational performance services for the improvement of bus service delivery. A high performance of bus service delivery could relatively influence the satisfaction level of its users. This study assesses the LOS of three main designated routes of SMART buses in Kajang Selangor (KJ01, KJ02, and KJ03). The SMART buses are free buses provided under a free transit programme which aims to encourage people to use public transportation. An on-board survey and inventory observation were employed to collect the data. Findings indicate that KJ01, KJ02, and KJ03 fall under the category of LOS D considering the attributes of service frequency, service hours, passenger load/thresholds, and speed of bus. The discovery may serve as a useful guidance for the development of a comprehensive plan for LOS to be coordinated in improving the service quality of bus transportation.

scholarly journals PUBLIC BUS LEVEL OF SERVICE PERFORMANCE IN PENINSULAR MALAYSIA: CORRELATION ANALYSES ON LEVEL OF SERVICE (LOS) AND PASSENGERS SATISFACTION LEVEL

2017 ◽  
Vol 15 ◽  
Author(s):  
Zakiah Ponrahono ◽  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Mansor Ibrahim ◽  
Muhammad Faris Abdullah
Keyword(s):  
Traffic Engineering ◽  
Poor Performance ◽  
Peninsular Malaysia ◽  
Service Performance ◽  
Level Of Service ◽  
Satisfaction Level ◽  
Passenger Satisfaction ◽  
Engineering Measure ◽  
Bus Service ◽  
Service Standards

This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers’ satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers’ load threshold.

scholarly journals A way for reducing drug supply chain cost for a hospital district: A case study

2016 ◽  
Vol 9 (1) ◽  
pp. 207
Author(s):  
Leonardo Postacchini ◽  
Filippo Emanuele Ciarapica ◽  
Maurizio Bevilacqua ◽  
Giovanni Mazzuto ◽  
Claudia Paciarotti
Keyword(s):  
Supply Chain ◽  
Inventory Management ◽  
Bullwhip Effect ◽  
Service Level ◽  
Economic Order ◽  
Drug Supply ◽  
Service Levels ◽  
Management Policies ◽  
Drug Supply Chain

Purpose: This work aims at providing insights to optimise healthcare logistic of the drug management, in order to deal with the healthcare expenditure cut. In this paper the effects of different drug supply chain configurations, on the resulting average stock, service level and Bullwhip effect, of the studied supply chain, is quantitatively assessed. Design/methodology/approach: A case study of an Italian district has been studied, taking into account three echelons: suppliers, central stock, and hospitals. A model of the various supply chain configurations has been created with the use of the simulation. Specifically, 24 supply chain configurations have been examined, stemming from the combination of several supply chain design parameters, namely: transshipment policies (Emergency Lateral Transshipment or Total Inventory Equalization); re-order and inventory management policies (Economic Order Quantity or Economic Order Interval); required service levels (90% or 95%); the number of available vans (one or two). For each configuration, hospital average stock, service level and a “Bullwhip effect” analysis are computed. To know which input variables are statistically significant, a DoE (Design of Experiments) analysis has been executed. Findings: The output of this paper provides useful insights and suggestions to optimize the healthcare logistic and drug supply chain. According to the developed DoE analysis, it can be stated that the introduction of transshipment policies provides important improvement in terms of service and stock levels. To reduce the Bullwhip effect, which results in a service level decreasing, and in a managing stock costs increasing, it is worth to adopt an EOQ re-order policy. Practical implications: This research gives practical recommendations to the studied system, in order to reduce costs and maintain a very satisfactory service level. Originality/value: This paper fulfils an identified need to study which combination of transshipment policies, re-order/inventory management policies and required service levels, can be the best one to reduce costs and maintain a very satisfactory service level, in the specific logistic system.

Determination of Level of Service for bus transit using method of successive interval scaling in Mumbai City

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-17
Author(s):  
Suhail Ahmad Khanday
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Service Level ◽  
Level Of Service ◽  
Successive Interval ◽  
Bus Transit ◽  
Transit Capacity ◽  
The Difference ◽  
Bus Service

Study of commuters’ attitude towards public transport and their perception of existing service quality for different service attribute of public transport have gained immense importance for determining appropriate public transport service level. In this context, level of service (LOS) is identified as a vital tool to measure service quality, as per users’ perception, ranging from LOS A to LOS F which denotes ‘the best’ to ‘worst’ levels. However, the LOS existing benchmarks are defined as per the expert’s judgment. Method of ‘Successive Interval Scaling’ is used to develop LOS values for bus service as per users’ perception which converts ordered categorical scale into an interval scale. Service attributes are selected which are considered important for bus transit and LOS for each attribute is evaluated based on users’ opinion. The results obtained in this study for the city of Mumbai highlights the difference in LOS values between users’ perception and experts’ opinion given by Ministry of Urban Development in India (MoUD), India and the Transit Capacity & Quality of Service Manual (TCQSM).

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