scholarly journals Communication Skills for Interns: Evolution and Assessment of a Training Workshop in a Medical College of New Delhi

Author(s):  
Surabhi Sethi ◽  

Considering the incidents of violence in health care setups reported from all over the country, we developed a one-day workshop to orient interns towards communication, conflict management, stress management and prescription writing skills. The objective was to impart training on effective communication and conflict management skills which are crucial to reduce the incidence of workplace violence, and improve the quality of services provided in our hospital. We describe the evolution of content and assessment of the workshops conducted for interns posted in the Department of Community Medicine during a period of one year since 01.01.2018. fter extensive review of literature, we prepared interactive presentations, developed games, innovative activities and role plays in context of the doctor-patient relationship. We modified the teaching learning methods to increase participant involvement, and added the use of video clips and flip-charts. Assessment of take home messages was done using an anonymous open-ended questionnaire (n=86). Codes were identified for the responses under three domains i.e. communication skills, conflict management and prescription writing. Likert scale was used to rate statements concerning the overall feedback for the workshop in a subset of interns (n=54). The most frequently reported take-home messages were on improving listening skills (41, 48%), learning the various conflict management techniques (61, 71%) and writing generic names and correct dosages (54, 63%), in each of the three sessions held on effective communication, conflict management and prescription writing, respectively. Majority of the interns strongly agreed that the workshop was needed (31, 57%), increased their knowledge (28, 52%), the small group exercises were beneficial (36, 67%) and that they would implement the skills they learnt (34, 64%). In conclusion, interactive, small group workshops on communication skills and conflict management for interns are a felt need, and have motivated them to implement various soft skills in their place of work.

2021 ◽  
Vol 15 (10) ◽  
pp. 3281-3283
Author(s):  
Farrukh Sarfraz ◽  
Nadeem Razaq ◽  
Fahad Sarfraz ◽  
Muhammad Saif Ullah ◽  
Imran Jawad ◽  
...  

Introduction: With the rapid change in teaching methodologies small group discussion gained a lot of popularity due to its wide impact from multiple dimensions on the learning of students. It is not only influences the learning of the students but also polished many skills not previously explored by the student such as communication skills, leadership qualities, ethics of group dynamics, respect of views of peers and so many. Objective: To expedite the views of Second year MBBS students at Azra Naheed Medical College about Small group discussion. Material and Methods Study design: Quantitative, cross sectional study. Settings: Azra Naheed Medical College, Lahore. Duration: Six months i.e. 1st January 2021 to 30th June 2021. Data Collection procedure: This study is conducted at Azra Naheed Medical College, Lahore, a total of 150 students divided into 10 groups each comprising of 15 students participated in the study. Students and the facilitators were briefed about the study; the topic assigned to each group ware told them a couple of days before the session. Pre validated questionnaire from the department of medical education was used and the collected data was analyzed by using SPSS version 23. Research question: What is the perception of Second year MBBS students at Azra Naheed College, Lahore about small group discussion an effective tool for learning? Results: Majority of the students were satisfied with the punctuality, constructive feedback, role of facilitator, improvement in the communication skills, interaction and positive feedback. Conclusion: It concludes students learned how to maintain a good balance of the session. Our study provided enough opportunities to the students to focus on the dynamics of learning in a modern way of self-respect, respect to the peers, improved self-confidence, and importance of positive and constructive feedback and in the end how to summarize and conclude a session. Key words: small group discussion, student centered learning, integrated learning, lecture


2019 ◽  
Vol 9 (3) ◽  
pp. 90-96
Author(s):  
Rano Mal Piryani ◽  
Suneel Piryani ◽  
Gopendra Prasad Deo

Background: Reflection and reflective practices are considered as one of the important components of medical education and imperative for self-directed lifelong learning. The objective of this study was to take reflections of interns what they learnt during posting in internal medicine and challenges they faced and what was gratifying moments. Methods: MBBS course in Nepal is of five and half years including one-year mandatory rotational internship of which 2 months posting in internal medi­cine. The Internship of first MBBS batch at Chitwan Medical College started in May 2015. At the end of last round of posting of first group within department of internal medicine, written reflections of all interns were taken. The data were streamlined manually and presented. Results: Interns updated and enhanced clinical, report interpretation, correlat­ing clinical condition with lab reports, decision making, management, docu­mentation, counselling and communication skills for a limited time posted in medical wards, OPD, ICU, CCU and hemodialysis unit. Some of the challenges were dealing patients with different attitude, to become responsible trustwor­thy doctor, responding to expectations of patient and family and to keep pa­tient informed. When patient believes and trusts on us and happily returns home were among the gratifying moments mentioned by interns. In fact, stu­dents were not taught about reflection during 4 and half years of study Conclusions: Though interns reflected but approach was not systemic as they didn’t learn about reflection during course of study. Incorporate reflection as a teaching learning and assessment methods in curriculum, implement it and make reflective practice as core professional skill.


2000 ◽  
Vol 39 (1) ◽  
pp. 79-81
Author(s):  
Atiq-ur- Rehman

The book under review—“More Effective Communication: A Manual for Professionals”, is a good effort by J. V. Vilanilam and is a useful addition to the modern literature on communication skills. J. V. Vilanilam’s book is for professionals who need to make their communication more effective, and is written in a simple and easily understandable style. The reader finds some very useful ways to improve his/her English for written/oral communication. The reader can gain an insight into communication skills step by step with the help of examples, diagrams, photographs, in-boxes exercises, etc. The appendices also contain useful material about some words commonly confused and identify their correct usage. The book is divided into seven chapters and four appendices. Chapter One highlights the importance of communication in the present era and explains the role of communication and the importance of languages in the management of organisations.


Author(s):  
Tina C. Touitou

Communication is an indispensable tool in business and in all human organization. This is to say that no organization can exist or succeed without effective communication. Also, of great relevance when it has to do with managing conflicts and cries. In human relation there is bound to be conflicts due to differences in the way people perceive things, their divergent interest needs, goals and personalities. No society can survive without conflict but can thrive better under discordant voices. Conflict is inevitable in human society, whether formal and informal conflicts or crises, can be managed and resolved through effective communication. Based on these the paper adopted three conflict models: Structural /Six Hubs Wheel Model of Conflict Management, the Structural and Process Model, Skchammer and Conflict Management Model, it also employed empirical secondary data. The finding of the study opines that effective communication has been proven by research and experience to be at the heart or centre of effective crisis management. It further concluded that the best antidote in crisis management techniques is consistent and persistent communication, with consistent communication and thoughtful planning, one is better prepared to counter crisis successfully.


Author(s):  
Roseline Fathima William ◽  
Jeevithan Shanmugam ◽  
Shanmugapriya Durairamy

Background: Effective communication plays a crucial role in establishing strong Doctor patient relationship which plays a dominant role in the treatment. Since Attitude forms the basis for the behaviour, the attitude of the students towards learning communication skills have major impact on developing effective communication skills. The objective of this study is to assess the level of attitude of medical students towards learning communication skills.Methods: A cross sectional study was conducted over 2 months among first to 4th year medical students in Karpaga Vinayaga Institute of Medical College and Research Centre, Kancheepuram using communication skills attitude scale. Data regarding the attitude and various socio demographic profile were collected through self-administered questionnaire. Hierarchical cluster analysis and K mean cluster analysis was done and Chi square test applied to find out association between the attitude and demographic variables.Results: With K mean cluster analysis, 183 students (47.9%) had high and 52.1% had moderate attitude towards learning communication skills. There is no significant association between socio demographic profiles and attitude towards learning communication skills except for the year of study and the gender.Conclusions: Overall all the students showed positive attitude towards learning communication skills, however there was decrease in level of attitude with higher the year of study.


2021 ◽  
Vol 9 (2.1) ◽  
pp. 7960-7964
Author(s):  
Upendhar Reddy pulluru ◽  
◽  
Venkateshwar Reddy Muchintala ◽  

Objectives: COVID-19 pandemic has brought challenges to learn the anatomy subject for the students. Perception & online opinion has been taken from the students of SVS medical college, Mahbubnagar, on teaching and learning methods of anatomy, before and at the time of covid-19 pandemic Materials and Methods: students feedback has been collected through google forms - online survey opinion & Inputs were collected from the 113 MBBS students of the academic year 2019-2020, who had just completed their first year syllabus in both offline and online teaching methods, before lockdown and after lockdown (September-2019 to December-2020). Present study was done by using specially designed questionnaire comprising of points relating to the present curriculum in anatomy & teaching methodology at SVS Medical College, Mahbubnagar. Results: Students point of view, online teaching like streaming (ZOOM MEETING, GOTO MEETING & CISCO WEBEX) was not that much effective. Majority of the students opted for the best method for online teaching was recorded video or voice over PPT’S are the best option than the online streaming classes. Finally the students have opted for Traditional teaching like chalk & talk fallowed by PPT Presentation. Gross anatomy was mainly learned by the dissections involved by the students and faculty side by side. Histology was mainly learned by spending the more time on the microscope & involved in small group teaching. Embryology was mainly understood by small group teaching with the help of 3D models. Conclusion: The study concluded that the chalk and talk teaching fallowed by PPT’S, dissection by the students along with the faculty and spending more time on the microscope with small group teaching were the best methods to approach the anatomy subject. KEY WORDS: Students perception, Anatomy teaching learning methods, online and offline, chalk & talk, dissection.


SIASAT ◽  
2020 ◽  
Vol 4 (3) ◽  
pp. 32-39
Author(s):  
Serlange Campbell ◽  
Sharon Campbell-Phillips ◽  
Daneil Phillips

Communication is fundamental and vital to all administrative functions and communication is a means of transmitting information and making oneself understood by another or others, Sanchez & Guo (2005). Good communication skills are very important to ones success as an administrator, Yate (2009). This paper discusses how the lack of communication can affect production within organizations and provides guidelines on how both management and employees can create effectiveness by improving their communication skills. Various methods including surveys, questionnaires and interviews will be used through a descriptive research to generate the information that will guide the research. Person’s communication skills affect both personal and organisational effectiveness, Brun (2010); summers (2010). It seems reasonable to conclude that one of the most inhibiting forces to organisational effectiveness is a lack of effective communication, Lutgen-Sandvik (2010). The purpose of this study is to investigate the lack of communication between management and staff in different organizations. The objective is to identify the causes for miscommunication between management and staff, to investigate the kind of effects that the lack of communication would have on different organizations, to provide recommendations on improving the lack of communication, between management and staff throughout organizations.                                                              


Author(s):  
Dr. Neeta Sharma

Abstract Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The teacher should adopt a student centered approach. The learners should be encouraged to do things in the class which result in developing their communication skills. The trainer has to focus on both the linguistic and paralinguistic features of the communication process while enhancing learners’ communication skills. These features involve the effective use of words, forming grammatically intelligible sentences and an appropriate use of voice and intonation. The teacher should encourage and train his students to use positive body language while listening and speaking. In order to hone the communication skills of the learners, it is very important to make the learners comfortable with the language they have to communicate in. Shedding their inhibitions is also one of the pivotal areas of concerns. This paper explores different techniques that could be useful while training students in communication skills. Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The major elements of a communication process are sender, receiver, message and feedback. Effective communication is a two way process. It involves both expressive (speaking) skills and receptive (listening) skills. It entails receiver’s understanding of the message sent by the sender and his feedback to the sender. Listening plays a very important role in the language learning process. It is the most primary of the four basic skills of any language i.e. Listening, Speaking, Reading and Writing. Listening paves way for speaking. One can never be a good speaker if one is not a good listener. An effective communicator is first a good listener and then a good speaker. According to Tickoo ( 2003 ), ‘Good listening skills not only lay the foundations of good speech, but they grow best through effective communication’.


2017 ◽  
Vol 2 (1) ◽  
pp. 51
Author(s):  
Wagimin Wagimin

Abstract Penelitian ini bertujuan untuk mengembangkan perangkat materi pembelajaran untuk pengajaran sosiologi guna memotivasi siswa. Penelitian ini menggunakan metode penelitian dan pengembangan guna menformulasi produk dan mengukur efektifitasnya melalui validasi dan pengujian ahli di bidangnya. Ada tiga tipe test yang digunakan yaitu, one to one, small group, dan field test yang menunjukkan bahwa desain materi tersebut efektif. Setelah melalui revisi, desain meteri pembelajaran Sosiologi dianggap bermanfaat dan dapat digunakan dalam proses belajar mengajar Kata Kunci: Perangkat pembelajaran, mata pelajaran Sosiologi, siswa Madrasah Aliyah Abstract [Tittle: The Development of Sosiology Instructional Material for The Students fo Islamic Senior High School] . The research aims at developing a set of instructional material for teaching Sociology in order to motivate the students. The researcher employed a research and developing method to formulate a product and to measure its effectiveness through validation and trial-out by the experts of content-material and material-design. There were three types of trial to test the design; one to one, small group, and field test. Based on the test result, it was found that students in average can achieve 84% of overall score which indicate that the designed material is effective. After being revised several times in each stage, the design of instructional material for Sociology subject is considered as beneficial and able to be used in the teaching learning process


Author(s):  
Jiří Balcar ◽  
Lucie Dokoupilová

Abstract The importance of communication skills is increasing on the labour market and a further strengthening of this trend is expected due to Industry 4.0. This development will have significant consequences for individuals’ employability, requirements on educational outcomes and gender equality. This article employs data from a representative survey of Czech employees (N = 1,500) replenished with information on requirements on their communication skills (Effective communication, Czech language and English language) in order to explore (a) the distribution of communication skills requirements on the labour market, (b) personal and job characteristics related to work positions requiring highly developed communication skills, and (c) wage returns to these skills. The results show that one standard deviation increase in job requirements on communication skills is connected with 5.8% wage premium. However, not everybody needs well-developed communication skills. Only a quarter of employees needs highly developed effective communication, Czech and English languages, while there is also a quarter of employees that needs only a very basic level of communication skills. The results also revealed that females perform more communication-intensive occupations than males do. Cognitive skills and the need to excel represent other significant factors correlated with higher job requirements on communication skills.


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