Adolescents and Leisure Activities: The Impact of Expectation and Experience on Service Satisfaction

2012 ◽  
Vol 40 (2) ◽  
pp. 259-265 ◽  
Author(s):  
Cheng-Hsui Chen ◽  
Ya-Hui Chang ◽  
Feng-Chun Fan
Keyword(s):  
High School Students ◽  
Service Quality ◽  
Leisure Activities ◽  
School Students ◽  
Quality Perceptions ◽  
Service Expectations ◽  
The Impact ◽  
The Relationship ◽  
Privately Owned

Although service quality has been found to be a key concept for organizations, it has rarely been applied to the leisure activities of adolescents. Therefore, in this research we examined the relationships among adolescents' expectations of quality, perceptions of quality of actual experiences, and satisfaction with those experiences. We also examined the relationship between expectation and actual experience in terms of the adolescents' satisfaction. A privately owned theme park in the middle of Taiwan was chosen as the location for the study and 392 high school students were recruited to take part. The results of regression analysis showed that adolescents' service expectations directly affect both their perceptions of actual experiences and their satisfaction. In addition, it was found that the adolescents' perceptions of actual experiences mediated between their service quality expectations and their satisfaction.

scholarly journals The Impact of Perceived Hapkido Service Quality on Exercise Continuation and Recommendation Intentions, with a Focus on Korean Middle and High School Students

2021 ◽  
Author(s):  
Tae-Seung Park ◽  
Jun-Su Kim ◽  
Jiyoun Kim
Keyword(s):  
High School ◽  
High School Students ◽  
Service Quality ◽  
Frequency Factor ◽  
Survey Method ◽  
School Students ◽  
Student Dropout ◽  
Recommendation Intention ◽  
The Impact

This research analyzed the impact of quality of service as perceived by Hapkido students on their exercise continuation and recommendation intentions. It also identified the measures to reduce the rate of student dropout, strengthen competitiveness, and create more efficient marketing strategies for consumer patterns that are rapidly diversifying Hapkido. A questionnaire survey method was conducted with 300 middle and high school students aged 14–19 years having Hapkido training of three months to two years in Incheon and Bucheon during March–April 2019. Frequency, factor, reliability, correlation, and standard multiple regression analyses were conducted on the surveyed data. The conclusions are as follows. First, considering the impact of service quality on exercise continuation intention, service quality positively affects reliability, personification, and perceptual openness; in terms of possibility, it positively affects typicality, personification, and perceptual openness; and in terms of reinforcement, it positively affects reliability and perceptual openness. Second, examining the impact of service quality on recommendation intention positively affects reliability, personification, and perceptual openness. Third, exercise continuation intention positively affects recommendation intention.

scholarly journals The Impact of Perceived Hapkido Service Quality on Exercise Continuation and Recommendation Intentions, with a Focus on Korean Middle and High School Students

2021 ◽  
Vol 13 (6) ◽  
pp. 3389
Author(s):  
Tae-Seung Park ◽  
Jun-Su Kim ◽  
Jiyoun Kim
Keyword(s):  
High School ◽  
High School Students ◽  
Service Quality ◽  
Frequency Factor ◽  
Survey Method ◽  
School Students ◽  
Student Dropout ◽  
Recommendation Intention ◽  
The Impact

This research analyzes the impact of quality of service as perceived by Hapkido students on their exercise continuation and recommendation intentions. It also identifies measures to reduce the rate of student dropout, strengthen competitiveness, and create more efficient marketing strategies for consumer patterns that are rapidly diversifying Hapkido. A questionnaire survey method was conducted with 300 middle and high school students, aged 14–19 years, with between three months and two years of Hapkido training in Incheon and Bucheon during March and April 2019. Frequency, factor, reliability, correlation, and standard multiple regression analyses were conducted on the surveyed data. The study concludes that, first, considering the impact of service quality on exercise continuation intention, service quality positively affects reliability, personification, and perceptual openness; in terms of possibility, it positively affects typicality, personification, and perceptual openness; and in terms of reinforcement, it positively affects reliability and perceptual openness. Second, regarding the impact of service quality on recommendation intention, it positively affects reliability, personification, and perceptual openness. Third, exercise continuation intention positively affects recommendation intention. This study suggests that various efforts should be made to increase the reliability, tangibility, confidence, and empathy of the service quality to increase the exercise continuation and recommendation intentions of the trainees of Hapkido gymnasiums.

Comparing the characteristics of EFL students’ multimodal composing and traditional monomodal writing: The case of a reading-to-write task

2021 ◽  
pp. 136216882110467
Author(s):  
Hyejin Cho ◽  
YouJin Kim
Keyword(s):  
High School ◽  
High School Students ◽  
Linguistic Features ◽  
School Students ◽  
Writing Practices ◽  
Multimodal Composing ◽  
Language Classrooms ◽  
Efl Students ◽  
The Relationship

Although digital multimodal composing (DMC) is receiving increasing attention in language classrooms, the extent to which it contributes to students’ writing practices is controversial. In order to understand the affordances of DMC compared to traditional monomodal writing in school contexts, it is pertinent to compare DMC and traditional writing using academic integrated-skills tasks. The current study aims to investigate the relationship between the quality of Korean high school students’ multimodal composing and that of the same students’ traditional monomodal writing, as well as content and language alignment. Thirty-one Korean high school students carried out a summary-reflection task through DMC and traditional monomodal writing. After reading a short fable by Aesop, students summarized and reflected on the text. While students used only one mode in traditional writing (i.e. English text), they utilized multiple modes in DMC (e.g. pictures, movies). Students’ task outcomes were scored using analytic rubrics, and texts were coded in terms of the content and linguistic features students retrieved from the text (i.e. alignment) and their degree of reflection. The results showed that there were no statistically significant differences in the quality, content and language alignment, or amount of reflection in writing outcomes between students’ DMC and traditional monomodal writing.

scholarly journals The relationship between the perceived class climate, motivation for achievement and school success among elementary and high school students

2019 ◽  
Vol 51 (2) ◽  
pp. 426-460
Author(s):  
Irina Milosevic ◽  
Ruzenka Simonji-Cernak
Keyword(s):  
High School ◽  
High School Students ◽  
School Success ◽  
Attitude Scale ◽  
Three Dimensions ◽  
School Students ◽  
Class Climate ◽  
Positive Correlations ◽  
The Relationship

The aim of this research is to determine the correlation between perceived class climate, motivation for achievement and school success among elementary and high school students. The research was conducted on a sample of 400 subjects. The instrument used for class climate survey is an Attitude scale, created as the combination of two instruments for measuring class climate. The MOP/D scale was used to survey motivation for achievement. The obtained results show that the quality of the overall class climate is not high, while the scores on the three dimensions of the class climate indicate that the students perceive Class Cohesion as the most favourable one, then the Teachers? Support and finally the Order and the Organisation. Significant differences in perceptions of class climate were found concerning age. Significant differences in perceptions of climate (both in the overall and in the Teachers? Support dimension) were also found with respect to the gender of the students. The findings indicate low positive correlations between perceived class climate and the motivation for achievement, and also between school success and the motivation for achievement. No correlation was found between the perceived class climate and school success. More detailed research shows that the climate dimensions Teachers? Support and Order and Organisation are significant predictors of the overall motivation for achievement and the Learning dimension, and that they are positively correlated. Learning and Persistence, the dimensions of the motivation for achievement, were found to be significant predictors of school success. A perceived class climate did not prove to be a significant predictor of school success, except for the Class Cohesion dimension, only on the subsample of high school students.

scholarly journals School Policy Innovation to Reduce Bullying Effect

2021 ◽  
Vol 13 (3) ◽  
pp. 2675-2688
Author(s):  
Riana Nurhayati ◽  
Siti Irene Astuti Dwiningrum ◽  
Ariefa Efianingrum
Keyword(s):  
High School Students ◽  
School Environment ◽  
Sampling Technique ◽  
School Policy ◽  
School Students ◽  
Perpetrators And Victims ◽  
The Impact ◽  
The Relationship ◽  
Victims Of Bullying ◽  
Pearson Correlations

Bullying is an unpleasant act that is still a problem in the school environment. To find out about school policy innovations in an effort to reduce the impact of bullying behavior, this will illustrate the relationship between bullying perpetrators and victims of bullying in SMA as well as school policy innovations to reduce the impact of bullying. This research was conducted in high school students of all levels with the number of respondents 1119 students in Indonesia. Descriptive approach with mixed methods. The sample / respondent was determined by purposive sampling technique. The data used a questionnaire and were analyzed with proportions and conducted FGD and interviews with teachers in SMA. The results of the study concluded that: 1) The value of r-count (Pearson Correlations) of the bullying was 0.186 r-table 0.062 and the r-count value for the bullying victim aspect was 0.139 r-table 0.062, meaning that the relationship between the two variables was positive and increased the bullying and victims of bullying, there will also be increased assistance and support from parents, teachers and friends; 2) The solution to reduce bullying effects must implement policies at the macro, meso and micro levels that work systemically and in synergy by creating creative and innovative programs. With the existence of an effective and innovative school policy, bullying cases that occur in schools can be minimized in terms of quality and quantity.

ANALISA DAMPAK KEPUASAN PELANGGAN DALAM HUBUNGAN ANTARA ORIENTASI PELAYANAN DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN SALON MUSLIMAH

2021 ◽  
Vol 8 (3) ◽  
pp. 297
Author(s):  
Ibnu Jauzi ◽  
Ari Prasetyo
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Orientation ◽  
Service Companies ◽  
The Impact ◽  
The Relationship ◽  
Pls Method

ABSTRAKLoyalitas pelanggan merupakan hal yang harus diutamakan perusahaan jasa dalam menjalankan bisnisnya. Tanpa adanya pelanggan yang loyal terhadap perusahaan maka sustainbility perusahaan tersebut akan terancam. Penelitian ini bertujuan untuk meneliti dampak orientasi pelayanan dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan pada salon muslimah di Kota Kediri. Apakah dalam mencapai loyalitas pelanggan harus melalui kepuasan pelanggan atau tidak. Penelitian ini menggunakan pendekatan kuantitatif dengan metode SEM PLS. Pengujiannya dilakukan menggunakan aplikasi SmartPLS 3.0 dengan kategori responden yaitu pelanggan yang telah merasakan produk salon muslimah di Kota Kediri. Hasil penelitian menunjukkan adanya efek moderasi kepuasan pelanggan dalam hubungan orientasi dan kualitas pelayanan terhadap loyalitas pelanggan.Hal tersebut mengindikasikan bahwa orientasi dan kualitas pelayanan yang dilakukan oleh salon muslimah di Kota Kediri bisa dikategorikan baik sehingga membuat para pelanggannya menjadi loyal.Kata Kunci: Loyalitas Pelanggan, Orientasi Pelayanan, Kualitas Pelayanan, Kepuasan Pelanggan, Salon Muslimah. ABSTRACTCustomer loyalty is something that must be prioritized by service companies in running their business. Without customers who are loyal to the company, the company's sustainability will be threatened. This study aims to examine the impact of service orientation and service quality on customer loyalty through customer satisfaction at Muslimah salons in Kediri. Whether to achieve customer loyalty must go through customer satisfaction or not. This study uses a quantitative approach with the SEM PLS method. The test was carried out using the SmartPLS 3.0 application with the respondent category, namely customers who have experienced Muslim salon products in Kediri. The results showed that there was a moderating effect of customer satisfaction in the relationship between orientation and service quality on customer loyalty. This indicates that the orientation and quality of service carried out by muslimah salons in Kediri City can be categorized as good so that it makes its customers loyal.Keywords: Customer Loyalty, Service Orientation, Service Quality, Customer Satisfaction, Muslimah Salon.

scholarly journals Measuring School Climate among Japanese Students—Development of the Japan School Climate Inventory (JaSC)

2020 ◽  
Vol 17 (12) ◽  
pp. 4426
Author(s):  
Tomoko Nishimura ◽  
Manabu Wakuta ◽  
Kenji J. Tsuchiya ◽  
Yuko Osuka ◽  
Hideo Tamai ◽  
...  
Keyword(s):  
High School Students ◽  
School Climate ◽  
Junior High School ◽  
Behavioral Problems ◽  
School Students ◽  
Behavioral Traits ◽  
Japanese Students ◽  
The Relationship ◽  
Do So

School climate is a significant determinant of students’ behavioral problems and academic achievement. In this study, we developed the Japan School Climate Inventory (JaSC) to see whether it measures school climate properly. To do so, we investigated whether or not the measurement with JaSC varies across sub-groups of varying grade and of gender and examined the relationship between the perception of school climate and the psychological and behavioral traits at individual levels in a sample of Japanese elementary and junior high school students (n = 1399; grade 4–9). The results showed that the measurement was consistent, since single-factor structures, factor loadings and thresholds of the items were found not to vary across sub-groups of the participants. The participants’ perception of school climate was associated positively with quality of life, especially in school (β = 0.152, p < 0.001) and associated negatively with involvement in ijime (bullying) as “victim” and “bully/victim” (β = −0.098, p = 0.001; β = −0.188, p = 0.001, respectively) and peer relationship problems (β = −0.107, p = 0.025). JaSC was found to measure school climate consistently among varying populations of Japanese students, with satisfactory validity.

scholarly journals Emotional Intelligence with Learning Achievements Reviewed from Islamic Education

2020 ◽  
Vol 1 (2) ◽  
pp. 112-125
Author(s):  
Nur Aisyiah Yusri ◽  
Mariah Kibtiyah ◽  
Thoat Hamim
Keyword(s):  
Student Achievement ◽  
Emotional Intelligence ◽  
High School Students ◽  
School Students ◽  
Emotional Factors ◽  
School Year ◽  
Knowledge Models ◽  
Analysis Technique ◽  
The Relationship

One of the psychological aspects that determine the quality of learning outcomes, it closely relates emotional factors to emotional intelligence. Emotional intelligence is one of the knowledge models developed in psychology based on various arguments and scientific findings from neuroscience studies and analysis. This article discusses the relationship between emotional intelligence and student achievement. The sample used was 248 high school students in Padang city, and the data analysis technique was Pearson's product-moment correlation. This research study instrument was the emotional intelligence scale, while they obtained student learning achievement from the report card scores in the odd semester of the 2019-2020 school year. The results showed that there was a significant interrelationship between emotional intelligence and student achievement.

scholarly journals Identity crisis and its relationship to depression in adolescents

Twejer ◽  
2021 ◽  
Vol 4 (1) ◽  
pp. 629-691
Author(s):  
Jwan Nwri Raswl ◽  
Keyword(s):  
Social Sciences ◽  
High School ◽  
Gender Differences ◽  
High School Students ◽  
Identity Crisis ◽  
Validity And Reliability ◽  
School Students ◽  
Two Measures ◽  
The Impact ◽  
The Relationship

The research aims to know the level of depression and identity crisis among high school students of Koisnjaq city and to know the relationship between them as well as to clarify the impact of gender differences on them. To achieve this, a hundred students participated randomly. To collect data, the research adopted the two measures of identity and depression crisis. The validity and reliability of both scales were at a satisfactory level. After collecting and analyzing the information using the statistical package for social sciences (spss), the results showed that the level of depression on its edge as a clinical disease, and that the participants suffer from a certain level of identity crisis, and the results did not show any statistically significant relationship between the level of depression and the identity crisis. Finally, gender differences did not appear to be statistically significant for both depression and identity crisis.

scholarly journals ANALYSIS OF THE IMPACT OF SOCIAL NETWORKS ON THE QUALITY OF LIFE AND EDUCATION OF YOUNG PEOPLE

2021 ◽  
Vol 19 (34) ◽  
Author(s):  
Jelena Jevtić ◽  
Milan S. Dajić
Keyword(s):  
High School ◽  
Social Networks ◽  
High School Students ◽  
Virtual World ◽  
The Internet ◽  
Access To Information ◽  
Negative Effects ◽  
School Students ◽  
The Impact

Social networks are a way of creating a virtual identity and entering into relationships with strangers in a series of interactions that were not known to a man before the existence of the Internet. Mobile phones and the virtual world often create a personality of a person that is not the same in the real world. It can be said that technology has changed the course of humanity and human consciousness and contributed to many changes in the mentality of society, especially among the youth. Children are often overwhelmed by materialism and jealousy, which further encourages them to become an unconscious, immoral and unambitious population. One of the negative effects of social networks is the abuse of privacy, which is also becoming a growing problem everywhere in the world and should not be ignored. However, a positive attitude should be maintained when it comes to social networks, because they facilitate communication, access to information and learning, greater availability of services and free advertising of some products or services. High school students use the Internet intensively every day, and the work raises the question of whether they use it constructively or destructively. The research was conducted in 2019, the population of high school students was observed and 100 students were included on the territory of Belgrade, Niš and Vitina.

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