scholarly journals ЗАДОВОЉСТВО И ЛОЈАЛНОСТ КАО ПОКАЗАТЕЉИ КВАЛИТЕТА ЕЛЕМЕНАТА ТУРИСТИЧКОГ ПРОИЗВОДА

TEME ◽  
2021 ◽  
pp. 331
Author(s):  
Ivana Kostadinović ◽  
Sunčica Stanković

The continuous expansion and diversification of tourism in recent decades have led to this branch of industry to become one of the largest and fastest growing in the world. Well-planned tourism generates benefits to destinations by increased revenue from tourism and employment. In this connection, the quality of tourism services, and this is the tourists’ satisfaction with the quality of tourism services provided, as a precursor of loyalty, become crucial for the successful development of tourism. The subject of this research are satisfaction and loyalty as indicators of tourism product element quality. The aim of this study is to explore the connection between tourists’ satisfaction with the quality of catering services, accommodation services, transportation services and in terms of the specific tourism event with their age structure and region they visited, as well as the connection between satisfaction of tourists with the quality of the elements of the tourist product and loyalty. In order to achieve this objective, the sample included 381 respondents. Answers that are relevant for the analysis yielded 357 respondents. For statistical analysis, multivariate analysis of variance and discriminant analysis were used. Research results indicated that there were significant statistical differences between the age structure and tourists’ satisfaction, that these also corresponded to the region visited, and tourist loyalty depends on their satisfaction with the quality of elements of the tourist product.  

Author(s):  
Dimitrios Xanthidis ◽  
David Nicholas ◽  
Paris Argyrides

This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of Web sites. It is the product of a few publications in international conferences and journals. A thorough review of the international literature on the subject led the authors to conclude there is a very large number of opinions, thoughts and criteria from different professionals involved, directly or indirectly, with the process of designing a good Web site. To make matters even more complicated there are a number of different terms used by various scholars, scientists and professionals around the world that often refer to similar, if not the same, attributes of a Web site. However, it seems that all these differences could boil down to a systematic approach, here called evaluation template, of 53 points that the design strategies of the Web sites should be checked against. This template was tested on a significant number (232) of Web sites of Greek companies and proved it can be used to evaluate the quality of Web sites not only by technology experts but by non-experts alike. The evaluation template, suggested here, is by no means the solution to the problem of standardizing the process of evaluating a Web site but looking at other work done on the subject worldwide it is a step ahead.


2019 ◽  
Vol 2 (02) ◽  
pp. 233-253
Author(s):  
Asep Sunarko ◽  
Sholeh Sholeh

ABSTRAK Learning Arabic for the world of the Salaf Islamic Boarding School, which focuses on the study of the Yellow Book is one of the most important foundations because without understanding Arabic properly, it will face many difficulties. The learning system in Islamic boarding schools is often called Madrasah Diniyah. This Madrasah is one of the religious education institutions on the outside school path, which is expected to be able to continuously provide Islamic religious education to unmet students on the school path through the classical system. To study this problem, this research was carried out in the Madrasah Diniyah Al-Tarmasi with the subject of madrasah management from the Madrasah Headmaster, the board of teachers and education staff as well. Collecting data in this study are used interviews, observation and documentation as the main instruments with data triangulation as the analytical knife. The results of the study shown that there are several efforts by the Headmaster of Madrasah and teachers in improving the Quality of Arabic language learning by pouring a number of Strategies in: 1) Strategies to improve curriculum and the process of  Arabic learning. 2) Strategies for improving the quality of human resources to improve Arabic learning. 3) Strategies for improving the quality of facilities and infrastructure to improve the quality of Arabiclearning. Keywords: Strategy, Quality of learning, Arabic Language


2020 ◽  
Vol 10 (9) ◽  
pp. 255
Author(s):  
Piotr L. Wilczyński

Three years ago, the Polish Geopolitical Society began an initiative focused on students, PHD candidates and interested academic societies, who wished to co-operate in popularizing the subject area of geopolitics. This initiative sought to serve as a forum for such groups and individuals to compete with other interested colleagues and groups from around the world. During the process, students strive to prove their level of professional knowledge, while their teachers assist them in preparing for their best presentations. All participants then meet during the final stages of the competition in order to exchange their experiences. This, in turn, benefits the development of general approaches and methods of study regarding the discipline of geopolitics. The question addressed in this paper then, is how such international competitions can improve the overall skills and knowledge of the subject area at hand among those participating. The importance of this question is underscored by various initiatives undertaken that attempt to measure the quality of higher education. The research presented in this article, then, is based upon interviews with both participants and organizing committee members, which attempt to gauge the experiences and results achieved during such competitions. The results show both the positive and negative aspects of organizing such gatherings. Most certainly, one could draw the conclusion that such events are the most attractive to the most ambitious of students and teachers, who consider education a privilege and as a process, which continues throughout one’s lifetime. Adversely, for those who place education in the same category as a material good, to be bought and sold, such competitions have little appeal especially when focused upon a narrow field of study.


2019 ◽  
pp. 101-112
Author(s):  
Luciano Floridi

Knowledge, as a non-natural construction, may be based on our ability to hack the data coming from the world. Two questions now become pressing. The first, addressed in this chapter, concerns the quality of the information we are able to generate, when we are dealing with truthful contents. The second question concerns the truthfulness of such contents and is the subject of Chapter 6. This chapter generalizes the analysis and applies it to a popular topic, that of big data. It is argued that the real epistemological challenge posed by the zettabyte era is small patterns. The chapter focuses on information quality (IQ). Which data may be useful and relevant, and so worth collecting, curating, and querying, in order to exploit their valuable (small) patterns? The chapter argues that the standard way of seeing IQ in terms of being fit-for-purpose is correct but needs to be complemented by the methodology of abstraction introduced in Chapter 2, which allows IQ to be indexed to different purposes.


10.12737/7939 ◽  
2015 ◽  
Vol 9 (1) ◽  
pp. 21-27 ◽  
Author(s):  
Татьяна Харитонова ◽  
Tatyana Kharitonova ◽  
Ольга Вапнярская ◽  
Olga Vapnyarskaya ◽  
Татьяна Кривошеева ◽  
...  

Management of tourist destinations abroad over many years is the subject of research and practical elaborations. The key aim of destination management is ensuring its competitiveness. To achieve this goal, experts offer a variety of approaches, methods, mechanisms. Based on the composition of the management system for tourist destinations, the article presents the trends in this field which are pertinent to Russia. First of all, to such trends can be related development of tourist resources as creation and promotion of conceptual tourist resources. A relatively new trend is the development of private and corporate museums. To Russian trends in destination management can be attributed integration of tourist sites in the tourism industry due to a more comprehensive utilization of tourist technologies in display and interpretation. Of course, an important trend is the development of information technologies in tourism, tourist navigation systems. To the list of trends should be added diversification of tourism products of destinations through the development of new types of tourism. The article shows the transition to the tourism product customization by offering tourists the opportunity to form desired tour packages. The article presents the results of the analysis of governance in the management of tourist destinations. The article substantiates the conclusion that tourist destinations are transformed from usual tourist regions into territorial structural units of the tourism industry, with extensive capabilities to meet diverse needs of tourism; resulting in: development of new types of tourism and forming conceptual tourism products; improvement of tourism infrastructure, including its information and service components; improving the quality of services provided. For businesses also uncover some opportunities in terms of entrepreneurial initiatives.


2019 ◽  
Vol 29 (12) ◽  
pp. 408-412
Author(s):  
Bernard Pennington ◽  
Joanne Garside

The World Health Organization Surgical Safety Checklist has been the subject of many professional discussions following its introduction in 2008. Since the addition of the Team Brief and Debrief in 2010 and the acceptance of the Five Steps to Safer Surgery as the gold standard, compliance has steadily improved (as audited by Care Quality Commission Inspections). This review of the literature therefore examined the perioperative Team Brief and identified gaps in knowledge. Evidence appears to suggest that whilst compliance is good in quantitative terms, there may be inconsistencies within the quality of Team Briefs from organisation to organisation and surgeon to surgeon. Concluding further research is required to establish what an effective Team Brief looks, sounds and feels like to all involved.


10.3823/2359 ◽  
2017 ◽  
Vol 10 ◽  
Author(s):  
Ana Karênina De Freitas Jordão do Amaral ◽  
Ana Karina Moreira de Vasconcelos ◽  
Ana Zuli Vidal Moreira de Freitas ◽  
Marcela Leiros Maciel Macedo ◽  
Mônica Rocha Rodrigues Alves ◽  
...  

The population of Brazil and the world is aging. The great challenge is to grow old by maintaining quality of life with health, including oral health. The objective of this study was to identify the recurrent themes in Geriodontics, through a bibliometric survey, using the database of Latin American and Caribbean Literature in Health Sciences (LILACS), conducted in 2016. Geriodontics, as a relatively new specialty, presents major challenges related to the elderly population (oral health, prostheses, periodontics, for example). In view of a historical context of aging and increased elderly population, there is a concern to deepen the studies in relation to the subject. Knowing the problems allows offering a better service with quality and adequate training of the professional.


2020 ◽  
Vol 27 (1) ◽  
pp. 211-238
Author(s):  
Vyacheslav M. Golovko

<p>The subject of scientific reflection is the contemplation and action as ways of the human attitude to the world, existence, substantiated and accomplished in the ontology of human life by I.&nbsp;S.&nbsp;Turgenev, thinker and artist. The presence of a &ldquo;thought&rdquo; and &ldquo;will&rdquo;, consciousness and action, knowledge and transformation is considered by the writer as a fundamental characteristic of the human way of existence, which becomes the semantic core of the philosophical and anthropological concept of the article-speech &ldquo;Hamlet and Don Quixote&rdquo; (1860), fundamental for the research on Turgenev's creative work at the level of historical poetics. The activity approach to the person, strengthened at the turn of the classical and non-classical stages of development of philosophical thought,&nbsp;&mdash; the time of formation of Turgenev&rsquo;s world outlook, explains converging of the points of opposite &ldquo;native types&rdquo;, their transition from the ideal existence into the real one, their equally weighted opposition to the &ldquo;evil and lies&rdquo;. As a result, according to Turgenev's view the images of Hamlet and Don Quixote come together on the ground of &ldquo;worship to the Truth&rdquo; and the &ldquo;idea of high merits&rdquo; of the individual, in which the human &ldquo;nature&rdquo; and &ldquo;quintessence&rdquo; are objectified. Therefore, the analysis of the hamletian and don-quijotian types could be carried out by Turgenev just within the universal socio-cosmic lay of the interrelation of the opposites inherent in centripetal and centrifugal natural forces and their tendency to synthesis. The &ldquo;tragic aspect of human life&rdquo; engendered by the inaccessibility of such synthesis may be overcome by means of comprehension of the Truth, the &ldquo;true meaning of nature&rdquo;. Moreover, Turgenev&rsquo;s ontological idea of the &ldquo;Conciliation and absorbtion of everything existing in the other&rdquo;, argued at the attitudinal and aesthetic levels, is the basis for the definition of the meaning of human life. This meaning is found in the balance between the content of all human life and the world, society, other people in the name of the &ldquo;ideal&rdquo;, establishment of the truth and justice. Hence, contemplation and action as forms of a morally responsible attitude to life in Turgenev&rsquo;s artistic ontology are directly related to the problem of &ldquo;high levels&rdquo; and quality of human existence.</p>


2015 ◽  
Vol 4 (1) ◽  
pp. 40-56
Author(s):  
Virgil Nicula ◽  
Roxana Elena Popșa

This paper provides an overview of the possibilities of improving the quality of tourism services of the ”eco-guesthouses” from Marginimea Sibiului in the context where the international studies indicate that lately tourists have become more experienced and expect good quality products in chosen holiday destinations. Currently, the international market of ecotourism has developed with 10-12% annually, having the fastest growth in the world tourism sector and tending to become an independent market segment, under the influence of factors such as: travelers prefer to choose educational holidays, their desire to escape to nature and spend quality time with friends or family, etc. In these circumstances, the quality is important for both tourists and eco-guesthouses, as it can contribute to making better products at lower costs, ensuring continuous customer orientation and thus controlling and shaping their preferences and expectations.


2019 ◽  
pp. 396-409
Author(s):  
Virgil Nicula ◽  
Roxana Elena Popșa

This paper provides an overview of the possibilities of improving the quality of tourism services of the “eco-guesthouses” from Mărginimea Sibiului in the context where the international studies indicate that lately tourists have become more experienced and expect good quality products in chosen holiday destinations. Currently, the international market of ecotourism has developed with 10-12% annually, having the fastest growth in the world tourism sector and tending to become an independent market segment, under the influence of factors such as: travelers prefer to choose educational holidays, their desire to escape to nature and spend quality time with friends or family, etc. In these circumstances, the quality is important for both tourists and eco-guesthouses, as it can contribute to making better products at lower costs, ensuring continuous customer orientation and thus controlling and shaping their preferences and expectations.


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