Physicians and Patients: How Professionals Build Relationships through Rapport Management

2009 ◽  
Author(s):  
Kim Campbell
Keyword(s):  
Rapport Management

Speaker-Oriented Attitude Datives in Social Context

2018 ◽  
Author(s):  
Youssef A. Haddad
Keyword(s):  
Social Context ◽  
Shared Values ◽  
Social Functions ◽  
Rapport Management ◽  
The Social ◽  
Different Types ◽  
Levantine Arabic ◽  
Values And Beliefs ◽  
Social Acts

This chapter examines the social functions of speaker-oriented attitude datives in Levantine Arabic. It analyzes these datives as perspectivizers used by a speaker to instruct her hearer to view her as a form of authority in relation to him, to the content of her utterance, and to the activity they are both involved in. The nature of this authority depends on the sociocultural, situational, and co-textual context, including the speaker’s and hearer’s shared values and beliefs, their respective identities, and the social acts employed in interaction. The chapter analyzes specific instances of speaker-oriented attitude datives as used in different types of social acts (e.g., commands, complaints) and in different types of settings (e.g., family talk, gossip). It also examines how these datives interact with facework, politeness, and rapport management.

scholarly journals Rapport Management Approach to Condolence: EFL Learners Vs. Native Persians

2014 ◽  
Vol 98 ◽  
pp. 1931-1939
Author(s):  
Mehdi Yazdani ◽  
Hamid Allami ◽  
Fazlolah Samimi
Keyword(s):  
Management Approach ◽  
Efl Learners ◽  
Rapport Management

Japanese Semiaspectual Forms -teshimau and -teoku as Discourse Markers

2021 ◽  
Vol 6 (1) ◽  
pp. 1-25
Author(s):  
Nandang Rachmat ◽  
Hiroko Otsuka
Keyword(s):  
Second Language ◽  
Second Language Acquisition ◽  
Language Acquisition ◽  
Language Learning ◽  
Discourse Markers ◽  
Japanese Language ◽  
Rapport Management ◽  
Current Topic ◽  
Difficult Situations ◽  
Core Meaning

This paper discusses the Japanese semi aspectual forms -teshimau and -teoku function as discourse markers which serve as speaker’s intentions of utterances for rapport management. In general, the semantic function of the morphological semi aspectual forms such as -teshimau and -teoku are explained as expressions of feelings of remorse or regret as well as preparatory actions, respectively. Both of them derived from the explanation of “completion” as a core meaning. The meanings mentioned above are also learned in elementary and pre-intermediate levels of Japanese language learning as a second language. However, the results of this research, which derived from analysis using I-JAS corpus dialogue data, indicate that in interpersonal discourse, these aspectual forms are used to show self-deprecating and modest attitudes, sentimental mood, or inevitable and difficult situations. Additionally, as a discourse marker, they are used to express utterance intentions such as showing speaker’s responsible recognition for the situation occurred, respecting the opinion of the interlocutor, and avoiding current topic to be continued. They also function as act of politeness due to the effects of “down graders” and “upgraders” in Spencer-Oatey's theory of rapport management, while in this research indicates that improperly use of -teoku might sound impolite depending on the utterance situations. Furthermore, it was found that they work as discourse markers for rounding up dialogs or shifting topics, and there are differences between -teshimau and -teoku in whether it is the interlocutor’s topic or the speaker’s topic that was being rounded up. For these reasons, second language acquisition requires learning about indicative meanings of these forms that function in the contexts and utterance situations, and the findings of this research will also contribute to the research of Japanese language teaching materials.

scholarly journals Rapport Management toward Expressing Sympathy in Persian

2017 ◽  
Vol 83 (4) ◽  
Author(s):  
Sayyed Amir Sheikhan
Keyword(s):  
Speech Act ◽  
Management Theory ◽  
Rapport Management ◽  
Communicative Role

The present study sets out to examine the realisation of the speech act of expressing sympathy in Persian, which, notwithstanding its significant communicative role, has not received the attention it deserves. More precisely, drawing on data collected through open role-plays and retrospective interviews, and using rapport management theory (Spencer-Oatey 2005), this study is an attempt to scrutinise Persian speakers’ sympathy expressions in a situation exhibit-ing solidarity between the interlocutors. Results show that by employing 12 distinct strategies, Persian speakers respect behavioural expectations through expressing involvement, empathy and respect in the context of sympa-thising. Also, they respect and mostly enhance their own and the interlocutor’s identity and respectability face. In addition, their interactional goals are strongly relational.

scholarly journals Rapport Management in President Buhari and Governor Sanwo-Olu’s Speeches on #EndSARS Protest in Nigeria

2021 ◽  
Vol 3 (4) ◽  
pp. 182-195
Author(s):  
Samuel Alaba Akinwotu
Keyword(s):  
Common Ground ◽  
Management Theory ◽  
Crisis Situation ◽  
Rapport Management ◽  
Essential Tool ◽  
Linguistic Strategies ◽  
Discourse Strategies ◽  
Political Office ◽  
Political Speeches

Speech making in politics is an essential tool used to manage relationships between politicians and the electorate. The success of a speech depends on the content and the discourse and linguistic strategies employed to achieve speakers’ communicative goals. Political speeches have been widely studied, but extant studies have given tangential attention to the management of rapport in speeches of political office holders delivered in crisis situation in Nigeria. Two speeches delivered by President Muhammadu Buhari (PMB) and Governor Babajide Sanwo-Olu (GBS) on the #EndSARS protests in Nigeria, downloaded from www.guardian.ng and www.premiumtimesng.com respectively, were purposively selected and analysed using Rapport Management theory. This is with the view to accounting for the linguistic elements and discourse strategies and their functions in maintaining harmonious relationship in selected texts. Linguistic elements such as the inclusive “we”, the institutional “I”, collective/possessive “us” “our” “your” and descriptive adjectives and strategies such as claiming common ground, expressing solidarity, showing empathy were employed to manage rapport and achieve communicative goals by PMB and GBS. While GBS tactically avoids utterances that are rapport threatening, some utterances of PMB have the tendency to impair rapport. He however mitigates them through hedging, personalisation, institutionalisation and testimonial argument.

scholarly journals Aspectos pragmáticos de la literacidad digital: la gestión interrelacional en la comunicación por teléfono móvil / Pragmaticaspects of digital literacy: rapport management in mobile phone communication

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Lucía Cantamutto
Keyword(s):  
Digital Literacy ◽  
Digital Environment ◽  
Interactional Sociolinguistics ◽  
Rapport Management ◽  
Language Variety ◽  
Pragmatic Variation ◽  
Social Habits ◽  
Peninsular Spanish ◽  
Pragmatic Aspects ◽  
Mobile Phone Communication

ABSTRACTThis  paper  is  part  of  a  larger  study  on  mobile  communication  in  the  Spanish  language  variety  of  Buenos  Aires (Argentina)  and  the  peninsular  Spanish  (Spain)  from  a  sociolinguistic  and  pragmatic  perspective,  which  aims  to  identify discursive  regularities  and  phenomena  of  pragmatic  variation,  and  associated  to  contextual  variables.  Communication  via SMSes, subscribed to “electronic style” (Vela Delfa 2005, 670), progressively has distinguished characteristics that differen-tiate  it  from  other  communications  produced  in  digital  environment.  In  the  analysis,  we  consider  the  how,  on  one  hand, despite the brevity required by character-limit, pragmatics elements of expressive, appellative, phatic functions of language are  verified,  and,  second,  how  these  issues  reflect  attitudes  related  to  rapport  management  between  speakers,  therefore, questions of (im)politeness and, in addition, negotiation of image. These linguistics practices associated with digital literacy, as knowledge to be acquired, impact on social practices and attitudes derived from the adaptation to the context of interac-tion. Central features of pragmatic aspects related to (im)politeness, which were collected by test of social habits (Hernández Flores, 2002) implemented in both study communities, will be presented. The present study is framed within the Interactional Sociolinguistics’  approach,  concepts  from  Cyberpragmatics(Yus,  2010)  and  sociocultural  Pragmatics.  We  follow  Spencer-Oatey (2000-2011) and Fant & Granato (2002) in the study of rapport management.RESUMENEste trabajo forma parte de un estudio más amplio sobre la comunicación por teléfono móvil en la variedad lingüísti-ca del español bonaerense (Argentina) y del español peninsular (España) desde una perspectiva sociolingüística y pragmática, que tiene por objeto identificar regularidades discursivas y fenómenos de variación pragmática, asociados a variables sociolin-güísticas y contextuales. Las comunicaciones por SMS, inscritas en el estilo electrónico (Vela Delfa 2005,670), progresivamente han distinguido características propias, que las diferencian de otras comunicaciones producidas en entornos digitales. En el análisis atendemos al modo en que, por un lado, a pesar de la brevedad —exigida por el límite de caracteres—, se verifican elementos pragmáticos vinculados a las funciones expresiva, fática y apelativas del lenguaje y, por otro, a cómo estas cuestiones reflejan actitudes vinculadas a la gestión interrelacional entre hablantes y, con especial atención a cuestiones de (des)cortesía verbal y, adicionalmente, negociación de imagen. En tanto prácticas lingüísticas vinculadas a la literacidad digital, como cono-cimiento y habilidades repercuten, en parte, en prácticas sociales y actitudes derivadas de la adecuación al contexto de interac-ción. Se presentan características medulares de aspectos pragmáticos relativos a la (des)cortesía verbal recogidos con test de hábitos sociales (Hernández Flores 2002) implementados a 219 hablantes en ambas comunidades de estudio entre septiembre de 2013 y febrero de 2014. El presente estudio se enmarca en los lineamientos de la sociolingüística interaccional e integra concep-tos de la ciberpragmática (Yus, 2010) y la pragmática sociocultural. Por otra parte, para la conceptualización de la gestión interrelacional, consideramos a Spencer-Oatey (2000) y a Fant y Granato (2002).

An evolutionary take on (im)politeness

2011 ◽  
Vol 12 (1-2) ◽  
pp. 255-282 ◽  
Author(s):  
Marcel Bax
Keyword(s):  
Sociocultural Factors ◽  
Interpersonal Distance ◽  
Rapport Management ◽  
To Come ◽  
Two Sides ◽  
Point Of Departure ◽  
Over Time ◽  
Broad Scale

This paper is intended as an overall template of the evolution of (im)politeness. It elucidates how (linguistic) rapport management originated and developed over time, and tries to come to grips with (some of) the sociocultural factors behind such changes. Taking its point of departure in human prehistory (Section 1), the paper argues that, contrary to received wisdom, politeness and impoliteness are not two sides of the same coin (Section 2), and it discusses the dissimilar evolutionary antecedents of politeness and impoliteness (Sections 3 and 4). The paper then maps out three broad-scale diachronic trends regarding the conveyance of interpersonal distance, ipso facto the marking out of socio-proxemic interactional space; namely, (a) from performative to verbal, (b) from self-display to other-concern and (c) from collectivity-oriented to individual-oriented (Section 5).

Rapport Management

2003 ◽  
Vol 4 (1) ◽  
pp. 85-88
Author(s):  
Elisabeth Le
Keyword(s):  
Rapport Management
Sign in / Sign up

Export Citation Format

Share Document