The rapport management model: how physicians build relationships with patients

2005 ◽  
Author(s):  
K.S. Campbell
Keyword(s):  
Management Model ◽  
Rapport Management

Rapport management strategies among the Yoruba people of Southwestern Nigeria

2021 ◽  
Author(s):  
Samuel Adebayo Omotunde ◽  
Olumide Ogunrotimi
Keyword(s):  
Participant Observation ◽  
Management Strategies ◽  
Family Members ◽  
Verbal Communication ◽  
Management Model ◽  
Southwestern Nigeria ◽  
Address Forms ◽  
Rapport Management

Abstract This paper investigates the rapport management strategies among the Yoruba people of Southwestern Nigeria using Spencer-Oatey’s rapport management model. The authors relied on participant observation and overheard conversations in writing the paper. They are effectively equipped to write the work because they were born and bred in Yorubaland, hence, they are able to watch all the rapport management strategies at all relevant levels. Our findings reveal that five major rapport strategies are in operation in Yorubaland which are: use of selected nominal address forms by housewives to address family members; acknowledging the sociality rights and obligations of elders in-council by the king/chief; paying homage to elders by younger interlocutors before rendering proverbs; using indirectness and statement of consideration when interacting with elders on some issues; and lastly, proper deployment of non-verbal communication.

scholarly journals Rapport-management strategies in conflict situations

2021 ◽  
Vol 10 (1) ◽  
Author(s):  
Chuka Ononye
Keyword(s):  
Niger Delta ◽  
Speech Act ◽  
Management Strategies ◽  
Management Model ◽  
Significant Issue ◽  
Rapport Management ◽  
Conflict Situations ◽  
Politeness Strategies ◽  
The Face

Chuka Ononye (University of Nigeria) The (mis)management of rapport amongst groups in Niger Delta (ND) communities has become a significant issue, which Ahmed Yerima’s Hard Ground (HG) depicts as having the capacity to aid or control the conflicts in the region. Linguistic studies on Yerima’s drama from the perspective of pragmatics have tended to use pragmatic acts to identify the discourse value of proverbs and functions of characters’ utterances but have not accounted for the politeness strategies utilised for rapport management, especially in conflict situations. This article, drawing on a rapport management model of politeness and aspects of speech act discourse, identifies the face, sociality rights, and interactional goals that characterise the conflict-motivated dialogues sampled in HG, and reveals the rapport management (RM) strategies through which these are managed in the text. Three conflict situations can be observed as prompting different RM strategies: cause-effect identification (CEI), militancy support (MSP), and disagreement (DSG) situations. CEI is marked by incriminating (involving eliciting and informing acts) and exonerating (including complimenting and acknowledging acts) strategies; MSP is indexed by strategies of persuasion (realised with face-enhancing/threatening acts), whereas DSG is typified by requesting (featuring explicit head acts and alerters) and blaming strategies (including insulting and threatening, aggravating moves). Generally, the requesting, blaming, and exonerating strategies are largely used by the ND youth in HG to probe, threaten, or disagree on specific issues, while the incriminating and persuasion strategies are mainly employed by the women to indict, influence, and predict future actions. The study of RM in the conflict situations depicted in the play sheds light on the often neglected cause of conflicts in contemporary Africa.

Speaker-Oriented Attitude Datives in Social Context

2018 ◽  
Author(s):  
Youssef A. Haddad
Keyword(s):  
Social Context ◽  
Shared Values ◽  
Social Functions ◽  
Rapport Management ◽  
The Social ◽  
Different Types ◽  
Levantine Arabic ◽  
Values And Beliefs ◽  
Social Acts

This chapter examines the social functions of speaker-oriented attitude datives in Levantine Arabic. It analyzes these datives as perspectivizers used by a speaker to instruct her hearer to view her as a form of authority in relation to him, to the content of her utterance, and to the activity they are both involved in. The nature of this authority depends on the sociocultural, situational, and co-textual context, including the speaker’s and hearer’s shared values and beliefs, their respective identities, and the social acts employed in interaction. The chapter analyzes specific instances of speaker-oriented attitude datives as used in different types of social acts (e.g., commands, complaints) and in different types of settings (e.g., family talk, gossip). It also examines how these datives interact with facework, politeness, and rapport management.

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