scholarly journals How are we doing? A self-assessment of the quality of services and systems at NERSC (2001)

2002 ◽  
Author(s):  
William T. Kramer
Keyword(s):  
Quality Of Services ◽  
Self Assessment

QUALITY OF THE EDUCATIONAL SERVICE –PERCEPTIONS AND EXPECTATIONS OF THE TEACHERS IN HIGH SCHOOLS FROM SUCEAVA COUNTY, ROMANIA

2017 ◽  
Vol 5 ◽  
pp. 757-763
Author(s):  
Laura Mirela Pintilie
Keyword(s):  
School Performance ◽  
Objective Assessment ◽  
Management Strategies ◽  
Quality Of Services ◽  
Educational Service ◽  
Direct Effects ◽  
Self Assessment ◽  
Material Resources ◽  
Perceptions And Expectations

The goal of this study was to determine the main variables that are part of the management strategies for quality assurance in higher education. The study was conducted in 2016 on a representative sample of secondary schools in Suceava County, Romania. The research methodology has mixed quantitative analysis of collected data using a questionnaire applied to teachers from seven schools in the Suceava County (268 respondents) and qualitative analysis of public documents referring to performances in the secondary education system. To achieve the questionnaire, an adaptation of the SERVQUAL method was used, specific for the services domain. It was aimed at establishing the differences between perceptions and expectations of teachers on human and material resources necessary to ensure the quality of services in education. The results were correlated with data on students’ performances in high school and / or professional school.Changing the mentality of the teachers, self-assessment and objective assessment of the work performed and working conditions can lead to increased quality of educational services with direct effects in improving school performance of direct beneficiaries of education, the students.

scholarly journals UN CASO DE ESTUDIO EN RELACIÓN CON LOS GRADUADOS DE LA ESCUELA DE CIENCIAS DE LA EDUCACIÓN DE LA UNIVERSIDAD ESTATAL A DISTANCIA (UNED). AN STUDY CASE ABOUT GRADUATES OF THE ESCUELA DE CIENCIAS DE LA EDUCACIÓN, OF THE UNIVERSIDAD ESTATAL A DISTANCIA (UN

2012 ◽  
Vol 3 (2) ◽  
pp. 84-101
Author(s):  
Aurora Trujillo-Cotera ◽  
Ariana Gabriela Acón-Matamoros
Keyword(s):  
Quality Of Services ◽  
School Of Education ◽  
Self Assessment ◽  
Institutional Improvement ◽  
Childhood Education ◽  
Degree Of Satisfaction ◽  
Study Case ◽  
Teaching Learning ◽  
The University

Se aplicó una encuesta a los graduados de la Escuela de Ciencias de la Educación, de las carreras de Diplomado, Bachillerato y Licenciatura en Educación Preescolar,General Básica I y II Ciclos y Educación Especial. Se procedió a recolectar la percepción de los graduados enrelación con elgrado de satisfacción en aspectos como la interacción y asesoría de los docentes con los estudiantes, la información oportuna, el desarrollo del proceso enseñanza aprendizaje, la calidad de los servicios ofrecidos por dependencias y funcionarios, la infraestructura y equipamiento en el centro universitario y la satisfacción con la carrera escogida. Entre los resultados obtenidos, se identificó un patrón similar sin diferencia de la carrera, producto de la cultura heredada de la Escuela de Ciencias de la Educación de la UNED.El propósito general es señalar las fortalezas y las necesidades de mejora, con el fin de asegurar el mejoramiento continuo para brindar un servicio de calidad al estudiante.Palabras claves: Cultura de evaluación o de calidad, mejoramiento, autoevaluación, mejora institucional.AbstractA survey was applied to the graduates of Escuela de Ciencias de la Educación, in the Diploma, Bachelor and Licenciatura Degree in Early Childhood Education, General Elementary I and II cycles and Special Education. The perception of graduates was proceeded to collect in relation to the degree of satisfaction in areas such as interaction and counseling of teachers to students, timely information, the development of the teaching-learning process, the quality of services provided by agencies and officials , infrastructure and equipment at the university and chosen career satisfaction. Among the results, we identified a similar pattern without difference of the career, culture inherited product of the School of Education Sciences, UNED. The overall aim is to identify the strengths and needs for improvement in order to ensure continuous improvement to provide quality service to the student.Keywords: Evaluation culture or quality improvement, self-assessment, institutional improvement.

Cultural Competency Methodological and Data Strategies to Assess the Quality of Services in Mental Health Systems of Care

2002 ◽  
Author(s):  
Carole Siegel ◽  
Gary Haugland ◽  
Ethel Davis Chambers ◽  
Carmen Aponte ◽  
Ralph Blackshear ◽  
...  
Keyword(s):  
Mental Health ◽  
Health Systems ◽  
Cultural Competency ◽  
Systems Of Care ◽  
Quality Of Services ◽  
Mental Health Systems

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

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