QUALITY OF THE EDUCATIONAL SERVICE –PERCEPTIONS AND EXPECTATIONS OF THE TEACHERS IN HIGH SCHOOLS FROM SUCEAVA COUNTY, ROMANIA

2017 ◽  
Vol 5 ◽  
pp. 757-763
Author(s):  
Laura Mirela Pintilie
Keyword(s):  
School Performance ◽  
Objective Assessment ◽  
Management Strategies ◽  
Quality Of Services ◽  
Educational Service ◽  
Direct Effects ◽  
Self Assessment ◽  
Material Resources ◽  
Perceptions And Expectations

The goal of this study was to determine the main variables that are part of the management strategies for quality assurance in higher education. The study was conducted in 2016 on a representative sample of secondary schools in Suceava County, Romania. The research methodology has mixed quantitative analysis of collected data using a questionnaire applied to teachers from seven schools in the Suceava County (268 respondents) and qualitative analysis of public documents referring to performances in the secondary education system. To achieve the questionnaire, an adaptation of the SERVQUAL method was used, specific for the services domain. It was aimed at establishing the differences between perceptions and expectations of teachers on human and material resources necessary to ensure the quality of services in education. The results were correlated with data on students’ performances in high school and / or professional school.Changing the mentality of the teachers, self-assessment and objective assessment of the work performed and working conditions can lead to increased quality of educational services with direct effects in improving school performance of direct beneficiaries of education, the students.

scholarly journals EVALUASI KUALITAS JASA SEKOLAH DASAR DENGAN MODEL SERVQUAL UNTUK MENANGANI PENURUNAN JUMLAH PESERTA DIDIK

2021 ◽  
Vol 4 (1) ◽  
pp. 51
Author(s):  
Gloria Jonathan ◽  
Ade Iriani
Keyword(s):  
Elementary School ◽  
School Quality ◽  
Consumer Perceptions ◽  
Educational Service ◽  
Input Process ◽  
Five Dimensions ◽  
Evaluative Research ◽  
Perceptions And Expectations ◽  
Leader Role

Abstract: This study aims to evaluate the service quality of Kanaan Christian Elementary School in Banjarmasin. Type of research is evaluative research with descriptive qualitative methods using SERVQUAL model which measures the gap between consumer perceptions and expectations based on dimensions of reliability, responsiveness, assurance, empathy, and tangibility. Data were collected by interview, also using a SERVQUAL and school’s input, process and output aspect questionnaire. The results showed that the perception of service from customers is quite good and able to meet the minimum expectations although it has not reached the desired expectations. The order of SERVQUAL's five dimensions from most satisfying to least satisfying is: tangibility, reliability, empathy, assurance, and responsiveness. It can be concluded that the dimension of responsiveness is in the most unsatisfactory position because currently the management of Kanaan Christian Elementary School in Banjarmasin seems like there is no one taking a leader role. Things that can be considered by Kanaan Christian Elementary School are to keep and prove the promise that has been delivered so that customers are not easily disappointed and also involve parents in a word of mouth marketing strategy due to the character of target customers are critical, like to gather and chat together. Keywords: educational service; school quality; SERVQUAL Abstrak: Penelitian ini bertujuan mengevaluasi kualitas jasa di SD Kristen Kanaan Banjarmasin. Jenis penelitian ini adalah penelitian evaluatif dengan metode kualitatif deskriptif menggunakan model SERVQUAL yang mengukur kesenjangan antara persepsi dan ekspektasi konsumen berdasarkan dimensi reliabilitas, daya tanggap, jaminan, empati, dan bukti fisik. Teknik pengumpulan data dengan wawancara, dibantu kuesioner berinstrumen SERVQUAL dan aspek input, proses dan output sekolah. Hasil menunjukkan bahwa persepsi layanan jasa dari pelanggan cukup baik dan cukup memenuhi harapan minimum walaupun belum mencapai harapan yang diinginkan. Urutan lima dimensi SERVQUAL dari yang paling memuaskan hingga yang paling tidak memuaskan adalah: bukti fisik, keandalan, empati, jaminan, dan daya tanggap. Disimpulkan dimensi daya tanggap berada di posisi paling tidak memuaskan adalah karena saat ini manajemen SD Kristen Kanaan Banjarmasin seolah seperti tidak ada yang mengambil peran pemimpin. Hal yang dapat menjadi pertimbangan SD Kristen Kanaan adalah agar dapat menjaga dan membuktikan janji yang telah disampaikan agar pelanggan tidak mudah kecewa dan dapat melibatkan orang tua murid dalam strategi pemasaran mulut ke mulut mengingat karakter target pelanggan yang kritis, suka berkumpul dan mengobrol. Kata kunci: jasa pendidikan; kualitas sekolah; SERVQUAL

Vestibular Rehabilitation Therapy Outcomes in Patients With Persistent Postural-Perceptual Dizziness

2019 ◽  
Vol 128 (4) ◽  
pp. 323-329 ◽  
Author(s):  
Ebtessam H. Nada ◽  
Ola A. Ibraheem ◽  
Mohammad R. Hassaan
Keyword(s):  
Side Effects ◽  
Symptom Relief ◽  
Management Strategies ◽  
Vestibular Rehabilitation ◽  
Therapy Outcomes ◽  
Short Term ◽  
Self Assessment ◽  
Rehabilitation Therapy ◽  
Group I

Objectives: Persistent postural-perceptual dizziness (PPPD) represents an important category of vertigo. Medical treatment and psychotherapy provide convenient control of symptoms. However, these management strategies can have inconvenient side effects and short-term relief, respectively. Vestibular rehabilitation therapy (VRT) is a self-conducted habituation program that can be personalized to the subject’s needs to give adequate symptom relief without side effects. The present study aims to test the effect of VRT on patients with PPPD. Methods: Participants were diagnosed as having PPPD by the exclusion of organic vestibular lesions. The study involved 2 groups with PPPD: Group I, treated with the VRT, and Group II, treated with the VRT plus placebo. The Dizziness Handicap Inventory (DHI), a self-assessment scale, was used to evaluate the VRT outcomes. Results: There was a significant decrease in functional, physical, and total scores on the DHI in both groups after VRT. Adding the placebo did not have supplementary outcomes. The patients who did not benefit from the VRT had a significantly longer duration of PPPD, more complex aggravating factors, more composite VRT exercises, and a higher DHI score than the patients who benefited from VRT. Conclusions: Customized VRT adequately reduced symptoms and improved quality of life in subjects with PPPD.

scholarly journals On the Agreement between Patients’ Perceptions and Expectations about the Quality of Hospital Services

2021 ◽  
Vol 13 (9) ◽  
pp. 33
Author(s):  
Ashraf A’aqoulah ◽  
Raghib Abu Saris ◽  
Omar B. Da’ar
Keyword(s):  
Service Quality ◽  
Quantitative Methods ◽  
Teaching Hospitals ◽  
Quality Of Services ◽  
Hospital Services ◽  
Cross Sectional ◽  
Highly Educated ◽  
And Gender ◽  
Perceptions And Expectations

Minimizing the gap and ensuring agreement between patients’ perceptions and expectations is an indication of a better quality of hospital services. This study aimed to examine the agreement between patients’ perceptions and expectations of the quality of hospital services. A cross-sectional design was adopted, and quantitative methods were employed for data collection. The SERVAQUAL tool was used. The sample size was 415 participants. This study was conducted in Jordanian teaching hospitals. The study population was patients who used outpatient clinics in these hospitals. The study found that there is very low agreement between patients’ expectation and their perceptions. Overall, the perceived service quality was significantly lower than the expected service quality across all of the dimensions used to measure the service quality gap (reliability, responsiveness, assurance, empathy, and tangibles). The results suggest regional variation, where patients who sought care at hospitals in Amman have a four-fold higher perception of the quality of services than patients who visited Irbid hospitals. Also, patients who are more highly educated (Diploma, Bachelor, or Higher Studies) have a higher perception than patients who have less than secondary education. Age and gender were found to have no significant association with patients’ perceptions. The findings of this study suggest that there is a gap between patients’ perceptions and expectations. Thus, there is a need to close this gap by improving patient satisfaction with the quality of services.

Modeling of information and methodological support for caravanning in the Republic of Crimea

Servis plus ◽  
2015 ◽  
Vol 9 (2) ◽  
pp. 11-18
Author(s):  
Александр Ермаков ◽  
Aleksandr Ermakov
Keyword(s):  
Objective Assessment ◽  
Quality Of Services ◽  
Assessment Development ◽  
Service Companies ◽  
Modern Development ◽  
Innovative Solutions ◽  
Car Safety ◽  
The Republic ◽  
Tourist Information

Caravanning is a traditional type of tourism for the Republic of Crimea. Quality of service in the caravanning is formed by the level of their performance, which is dependent on their compliance with modern requirements. The modern development of information and methodological support of tourism requires its improvement for trailering. The author of the article prompts to introduce a numerical score for impressions of the route depending on car safety. The author anticipates a significant improvement in traveling experience due to the flexible capabilities to modify the route with an objective assessment by car tourists. The basis for such decisions is the method of determining the characteristics of the route using graph theory. Knowledge of highway congestion and evaluation of tourist facilities and service companies will allow adjusting the car tourists´ travel itineraries. The proposed evaluation of the quality of services on the route can reasonably conduct design. Creation of tourist information centers of the tourist resources of the Republic of Crimea with the representation in estimates of impressions from visiting the tourist sites allow users to create their generalized objective assessment. Development of the trailering must be based on respect for the principles of sustainable trailering. The introduction of innovative solutions for family trailering make it more competitive in the tourism market. Openness and availability of information on the quality of camping, catering, leisure, etc. will make caravanning more attractive in the Republic of Crimea for both domestic and foreign tourists.

scholarly journals Improving public library service quality in local city of Indonesia

2018 ◽  
Vol 154 ◽  
pp. 01047
Author(s):  
Prima Fithri ◽  
Afri Adnan ◽  
Verra Syahmer
Keyword(s):  
Service Quality ◽  
Quality Function Deployment ◽  
Public Library ◽  
Quality Of Services ◽  
The West ◽  
Priority Level ◽  
Perceptions And Expectations ◽  
Air Circulation ◽  
Qfd Method

The purpose of this study is to investigate the gap between perceptions and expectations of users on the services of West Sumatera Province Library as a public sector and determine the priority level of the requirements for the library in order to improve the quality of services based on the dimensions of the service quality. This was done using Servqual and Quality Function Deployment (QFD) method. It was found that, from overall attributes, only one attribute fulfills users’ expectations (it has a positive gap), tangibles element for the attribute of cool air circulation. The ranking of the gap, for all dimensions, is the dimension of responsiveness, assurance, empathy, tangibles and reliability. It indicates that users’s expectations were not being fulfilled yet. The main benefit of this research is to understand user’s perceptions and expectations towards the services provided and to obtain the improvement priority to be taken by the West Sumatera Province Library.

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