scholarly journals Interdepartmental Occupational Standards for Social Service Providers and Their Role in Improving Job Performance

2016 ◽  
Vol 21 (1) ◽  
pp. 119-129 ◽  
Author(s):  
Yu.M. Zabrodin
Keyword(s):  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Professional Activity ◽  
Social Service Providers ◽  
Social Sphere ◽  
The Social ◽  
Qualification Framework ◽  
Occupational Standards ◽  
Main Strategy

The paper presents an analysis of the occupational standards development abroad and in Russia. It focuses on interdepartmental occupational standards for social service providers. While creating occupational standards for social services as an integrated industry it is advisable to consider the design of whole system and its macro-level effects in a document called “sectoral qualification framework”. It is pointed out that 1) real professional activity in social sphere has a clear humanitarian focus, and its objects are radically different population groups; 2) the complexity of the social work is often associated with the interaction between various professionals and their activity have to be interdepartmentally organized. The author identifies the factors influencing development and implementation of professional standards in different countries and consider the main strategy directions of development and application of occupational standards of education and social service providers in Russia.

scholarly journals Challenges and Prospects for Digitizing the Social Service Providers' Activities

2021 ◽  
Author(s):  
S.E. Gasumova
Keyword(s):  
Social Services ◽  
Social Service ◽  
Service Provision ◽  
Service Providers ◽  
Social Institutions ◽  
Well Being ◽  
Service Users ◽  
Social Service Providers ◽  
The Social

This article presents the author’s definitions of “digitization of social service provision” and “digitization of social services” concepts and identifies the difference between them. It presents the results of an interview with 18 experts — the heads of institutions and organizations of social service provision implementing the rehabilitation of disabled people in Perm region. The research was conducted in 2019 and sought to identify problems and prospects for the digitization of the social services sphere. Interviewees rated their satisfaction regarding the convenience and time cost of automated systems that are currently being used in their organizations; characterized their needs in introducing various innovative interactive services, mobile applications, and other digital software; and expressed their attitude to various innovations. Social innovations were developed by the researchers and offered to experts by interviewers (for example, services for assessing the quality of work of specialists by service users, quick selection of the right social service, filing a complaint, referring a citizen to another organization, counseling in video mode, electronic appointment service, etc.). The research has shown how innovations can improve the performance of social service providers’ work and the quality of their interactions with citizens, which will ultimately increase the satisfaction of social service users and will positively affect the level of social well-being in society as a whole. A number of problems have been identified that currently impede the development of digitization: they are related to staff resources, the level of computerization, the lack of motivation among managers and personnel of social service organizations to implement innovative IT, and a certain distrust that such technologies can facilitate the activities of the organization and increase its effectiveness. Keywords: digitization, social service provision, social services, social institutions, social work

scholarly journals Family social work: the realities of Ukraine

2020 ◽  
Vol 2020 (4 (133)) ◽  
pp. 38-46
Author(s):  
Olha Stoliaryk ◽  
Olha Zubchyk ◽  
Tetyana Semigina
Keyword(s):  
Social Work ◽  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Professional Activity ◽  
Family Needs ◽  
Raising Children ◽  
Social Service Providers ◽  
The Family ◽  
Public Organisations

The family social work in Ukraine is only at the stage of its developing. Deriving from the paternalistic philosophy, the demonopolisation of the market of social services places new demands on social policy aimed at implementing and regulating social work with families as a separate social structure. The purpose of the research is to characterise the institutional structure of family social work, to determine the assessment of social services and their quality on the example of a study of families raising children suffering from autism, basing on the system- and structure-centred analysis. The paper highlights the indicators of family-oriented practice, describes the market of social service providers for families, identifies the functions of individual institutions, structural entities and the specifics of their activities. It is revealed that in Ukraine there are two types of social work with families: regulated (state bodies and structural entities) and unregulated activities (individuals-entrepreneurs, public organisations, charitable foundations, volunteers), but this does not ensure its integrity, because most social service providers are not focused on the needs of families of certain social categories. The family social work in Ukraine could be divided into three types in the framework of its professionalization: a professional activity, a non-professional activity and a "mixed" (partly professional) activity. The survey provides an assessment of individual indicators of social services by the families raising children who suffer from autism (targeting family social work, access to services offered in the region, the presence of stigma, the effectiveness of social advertising of existing services, their compliance with family needs, etc.). It was discovered that most of the services offered are not in demand; they do not take into account the contextual and environmental background in which families operate either; service providers are biased towards families raising children with autism. Many families are in an information vacuum, which becomes an obstacle to expanding their rights and opportunities, the work done with them can be defined as fragmentary and chaotic; it does not take into account the role of the community in maintaining family resilience.

scholarly journals THE ESSENCE AND FEATURES OF SOCIAL COMMISSIONING IMPLEMENTATION IN UKRAINE

2021 ◽  
pp. 155-159
Author(s):  
Zhanna Petrochko ◽  
Nataliya Datchenko
Keyword(s):  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Institutional Care ◽  
Monitoring And Evaluation ◽  
Service Needs ◽  
Research Attention ◽  
The Social ◽  
Definition Of ◽  
Families With Children

Relevance of the research problematics is proved by the social demand for acceleration of social commissioning implementation in Ukraine so as to respond to the ongoing pandemic COVID-19, armed conflict in Ukraine, long lasting tradition of institutional care  for vulnerable people. The purpose of the article is to reveal the core of social commissioning linked to social work with families with children, to characterize dynamics of its implementation and development in Ukraine. Methods of research: the theoretical analysis of actual scientific sources, rated to the topic, is applied in the research together with desk review of a new international and national legislation. The methods of generalization and systematization were applied for definition of actual interpretation of “social commissioning” and its characteristics. The results of the research are as follows: The social commissioning is determined as an instrument for public regulation in the system of social service provision by means of contracting social service providers for satisfaction of social service needs identified within social service need assessment by entities of local self-government. Research attention is paid to the structure and key elements of social commissioning. Participants (сustomers, recipients and providers of social services), constituents (social character; contracting core and innovation value), and principles of social commissioning (result orientation; awareness; planning; priority to prevention and early intervention; partnership) are covered in the article. The procedural stages of social commissioning are also unpacked in the article (designing; implementation; monitoring and evaluation). Prospects for further research are the studies of barriers to the implementation of social commissioning and ways to overcome them, development and implementation of optimal algorithms for its implementation in a decentralized environment.

South Korean nonprofits under the voucher system: Impact of organizational culture and organizational structure

2017 ◽  
Vol 62 (2) ◽  
pp. 669-683 ◽  
Author(s):  
Sunae Kwon ◽  
Baorong Guo
Keyword(s):  
Organizational Culture ◽  
South Korea ◽  
Nonprofit Organizations ◽  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Organizational Factors ◽  
Service Market ◽  
The Social ◽  
Voucher System

The social service industry in South Korea is undergoing significant changes as the Korean government has changed its approach to financing social services from direct funding support for service providers to voucher programs. This market-oriented policy has forced social service nonprofits to adopt the market practice and culture. As a result, nonprofits are becoming business-like entities striving for a share of the social service market. This study examines organizational factors that give competitive advantage to nonprofits in the social service market under the voucher system. Specifically, the study uses data collected from 35 nonprofit organizations in Busan, South Korea, to examine whether voucher revenues, an indicator of market share, is associated with organizational characteristics, including organizational culture and structure. The results may suggest strategies that help nonprofits to gain a greater share in the social service market.

scholarly journals Developing specialists’ skills of in social sphere in the context of continuous education

2021 ◽  
pp. 228-240
Author(s):  
Viktoriia Sychova ◽  
Larysa Khyzhniak ◽  
Svitlana Vakulenko
Keyword(s):  
Social Work ◽  
Social Services ◽  
Social Service ◽  
Sociological Imagination ◽  
Rehabilitation Services ◽  
Professional Skill ◽  
Development Working ◽  
Continuous Education ◽  
Social Sphere ◽  
The Social

The article analyzes the impact of the transformation of professional activities of specialists working in the social sphere on the new approaches development to providing their continuous education. It is proved that continuous education is a professional improvement that is realized through specialists’ acquiring relevant competencies in the process of their development. It has been emphasized that there is a need for sociological support for the specialists' continuous education working in the social sphere, which includes the formation of competencies that develop a sociological imagination, the ability to construct social problems and ways to solve them in the field of social work. It has been found that sociological imagination plays a dual role in the practice of social work: on the one hand, it enables specialists to adequately perceive their professional role, to make aware of their functions following the new social reality, and on the other – to take into account the status features of different recipients of social services in an unstable social environment. The conceptual model of specialists' professional skill development working in the social sphere in the context of continuing education has been proposed. It considers the specific features of providing social and rehabilitation services in the conditions of decentralization of the social service system, and workers' training rendering social and rehabilitation services according to various programs, taking into account the peculiarities of social agencies and institutions. The paper presents the subject matter of classes contained in a curriculum developed by the authors’ educational program for conducting professional skill development courses for employees of territorial social service centres (provision of social services) and geriatric boarding houses in the Kharkiv region. The interconnection between the specialists' professional skills development working in the social sphere and the development of normative and legal, social, methodological, management, communicative and empathetic, conflictology and ethical competencies has been substantiated following the provisions of sociological imagination put forward by P. Sztompka.

The role of social partnership in modernizing the system of social services for older persons

2020 ◽  
pp. 25-30
Author(s):  
Rita Khamadeeva ◽  
Natalia Bolshakova
Keyword(s):  
Older People ◽  
Social Services ◽  
Social Service ◽  
Older Persons ◽  
Service System ◽  
Social Partnership ◽  
Social Sphere ◽  
The Social ◽  
Social Service System

The article considers the role of social partnership in the modernization of the social service system for older people. It is noted that changes in the social sphere are necessary not because the social service system does not cope with its tasks, but because the changed reality, social problems and needs of older people make new demands on it.

Service Workers' Responses to Abuse of the Elderly

1983 ◽  
Vol 64 (3) ◽  
pp. 147-153 ◽  
Author(s):  
Clara C. Pratt ◽  
James Koval ◽  
Sally Lloyd
Keyword(s):  
Social Service ◽  
Service Providers ◽  
Elder Abuse ◽  
The Elderly ◽  
Service Workers ◽  
Social Service Providers ◽  
The Social ◽  
Family Abuse ◽  
And Training

The social service providers and physicians who encounter elder abuse have several potential avenues of intervention open to them in helping the elderly. Practice and training issues are discussed that are relevant for improving interventions and referrals in cases of family abuse of the elderly.

scholarly journals Organizational culture in social services – focused on the workers’ well-being

2022 ◽  
Vol 131 ◽  
pp. 03003
Author(s):  
Lenka Chlebanova ◽  
Marketa Rusnakova
Keyword(s):  
Organizational Culture ◽  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Qualitative Content Analysis ◽  
Well Being ◽  
Social Service Providers ◽  
Client Care ◽  
Current State ◽  
Social Fund

Objectives: In the field of social services, the organizational culture today is defined mainly through professional values, for individual social service providers by vision, mission, goal, or organizational values. In the context of increasing the quality of services and culture supporting the clients’ wellbeing, the workers’ well-being is an important subject of interest. The aim of the research is to find out the current state of the documents defining the organizational culture of social services. Materials and Methods: Review and theoretical analysis of the literature on the topic. Qualitative content analysis of documents. Documents defining the organizational culture of social service providers in Slovakia were analysed. The documents on the provider’s web page encompassing vision, mission, goals, and values were found. Results: From the documents, it was found out that support to employees is still neglected. At the practical level, the support to employees was expressed as the support of education, supervision of employees, a social fund for cultural or sports activities, rewarding of employees. Employee s’ satisfaction or a committed approach towards employees were expressed rarely. Conclusions: The provision of social services today faces many demands and dilemmas that “social work services„ bring with them. Incorporating support for employee’s well-being into the organizational culture of social services can be an essential step towards better client care and higher quality services.

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