Reconciliating Literature About Client Satisfaction and Perceived Services Quality

<p>This study aims to find evidence, the influence of Audit Quality Attributes, Client Satisfaction and Client Loyalty, which are moderated by Fraud Confirmation. The research was conducted at the BKM, a community-based organization, formed by the Government, through the <em>Kotaku</em> Program. The research used Regression statistical analysis and conducted a hypothesis test. Regression analysis used includes Simple Linear Regression Analysis, Multiple Regression Analysis, and MRA Regression Analysis, and Path Model Linear Regression Analysis. This study also pays attention to the calculation of the coefficient of determination to give an idea of the ability of the model in explaining the phenomenon of Client Satisfaction and Client Loyalty. The result that both partially and simultaneously, Audit Quality Attributes, Fraud Confirmation affected Client Satisfaction and Loyalty. The research also succeeded in proving that Client Satisfaction mediates the effect of Audit Quality Attributes on Client Loyalty, but failed to provide empirical evidence, that the Fraud Confirmation moderated the effect of Audit Quality Attributes on Client Satisfaction and Loyalty. Contribution to audit practices, where it is important to realize Client Satisfaction through Audit Quality Attributes and Fraud Confirmation, especially in situations where Fraud acts are suspected.</p>

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Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria

Calabar Journal of Health Sciences ◽

10.25259/cjhs_4_2019 ◽

2020 ◽

Vol 3 ◽

pp. 1-8

Author(s):

H. C. Okeke ◽

P. Bassey ◽

O. A. Oduwole ◽

A. Adindu

Keyword(s):

Health Care ◽

Primary Health Care ◽

Health Care Providers ◽

Client Satisfaction ◽

Demographic Characteristics ◽

Care Providers ◽

Client Characteristics ◽

Study Objective ◽

Primary Health

Different mix of clients visit primary health care (PHC) facilities, and the quality of services is critical even in rural communities. The study objective was to determine the relationship between socio-demographic characteristics and client satisfaction with the quality of PHC services in Calabar Municipality, Cross River State, Nigeria. Specifically to describe aspects of the health facilities that affect client satisfaction; determine the health-care providers’ attitude that influences client satisfaction; and determine the socio-demographic characteristics that influence client satisfaction with PHC services. A cross-sectional survey was adopted. Ten PHCs and 500 clients utilizing services in PHC centers in Calabar Municipality were randomly selected. Clients overall satisfaction with PHC services was high (80.8%). Divorced clients were less (75.0%) satisfied than the singles and the married counterparts (81%), respectively. Clients that were more literate as well as those with higher income were less satisfied, 68.0% and 50.0%, respectively, compared to the less educated and lower-income clients, 92.0% and 85.0% respectively. These differences in satisfaction were statistically significant (P = 0.001). Hence, it was shown that client characteristics such as income and literacy level show a significant negative relationship with the clients satisfaction with the quality of PHC services in Calabar Municipality.

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Tools for products and services quality control and management in the implementation of ISO 13485:2016 in the company for the production of medical devices to ensure product quality

Quality Innovation Education ◽

10.31145/1999-513x-2019-5-66-73 ◽

2019 ◽

pp. 66-73

Author(s):

P.A. Lontsikh ◽

◽

O.V. Maximova ◽

L.I. Tatarnikova ◽

I.I. Livshits ◽

...

Keyword(s):

Quality Control ◽

Product Quality ◽

Medical Devices ◽

Services Quality ◽

Control And Management ◽

Ensure Product Quality

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