scholarly journals THE IMPACT OF BUSINESS TRANSFORMATION ON THE PROVISION OF PRODUCTS AND SERVICES IN OPERATIONAL-LEVEL RETAIL BUSINESSES: CASE STUDY

2017 ◽  
Vol 5 ◽  
pp. 521-525
Author(s):  
Xolani Protus Simamane ◽  
Robert Walter Dumisani Zondo
Keyword(s):  
Financial Performance ◽  
Global Economy ◽  
Chi Square ◽  
Organizational Goals ◽  
Business Transformation ◽  
Operational Level ◽  
Kwazulu Natal ◽  
National Economies ◽  
The Impact

The retail industry is arguably one of the most prosperous sectors in the global economy. It serves as an intermediary between producers and consumers. Given its significance in the everyday lives of people in communities, and its role in national economies, the industry operates under extensive competition driven by growth in Information Technology which has dramatically changed the consumption patterns and buying behavior of consumers today. This study investigates the impact of transformation on the provision of products and services in operational-level retail businesses of KwaZulu-Natal (KZN). This is a case study and the South African Post Office (SAPO) in KwaZulu-Natal (KZN) participated in the study. Of the 101 branch managers of SAPO, 72 participated in the study, representing a 71 percent response rate. The sample frame was obtained from both the Human Capital and the Infrastructure Management departments of SAPO in KZN. Descriptive statistics and chi-square tests were used to analyze the two objectives. That is, to establish if the change brought about by business transformation activities improves the provision of products and services in retail businesses and thereby improves the financial performance. It also determines if retail businesses undergoing transformation inspire confidence amongst employees, and thereby achieving their financial goals. The findings revealed that business transformation has the ability to improve the provision of products and services of retail businesses. Continuous communication with regards to transformation inspires confidence among employees, thereby leading to productivity improvements and the achievement of the organizational goals. Productive employees contribute positively to the financial performance of the business. The original value of this study is its approach in uncovering strengths and weaknesses of business transformation in the operational-level retail businesses.

The Impact of Claims Management, Treatment, and Rehabilitation on Recovery and Return to Independence

2012 ◽  
Vol 7 ◽  
pp. 35-39 ◽  
Author(s):  
Liz Cairns ◽  
Maree Dyson ◽  
Sally Canobi ◽  
Nic Vipond
Keyword(s):  
Financial Performance ◽  
Best Practice ◽  
Personal Injury ◽  
Quality Information ◽  
Client Outcomes ◽  
Evaluation Program ◽  
Accident Compensation ◽  
Serious Injury ◽  
The Impact

The use of contemporaneous evaluation in personal injury insurance enables schemes to maintain and enhance their viability through access to quality information on cost, liabilities and outcomes. Best practice in research programs in the sector requires data on client outcomes and financial performance to be collected. This article presents a case study of the research and evaluation program for the National Serious Injury Service of New Zealand's Accident Compensation Corporation.

scholarly journals The Impact of Information Communication and Technology Utilization on the Financial Performance of Microfinance Institutions in Rwanda Case Study: Reseau Interdiocesain De Microfinance (Rim) Ltd, Rwanda (2011 -2015)

2017 ◽  
Vol 4 (2) ◽  
pp. 13
Author(s):  
Jean Bosco Harelimana
Keyword(s):  
Financial Performance ◽  
Quantitative Methods ◽  
Positive Impact ◽  
Financial Sustainability ◽  
Microfinance Institutions ◽  
Information Communication ◽  
Qualitative And Quantitative Methods ◽  
Descriptive Survey ◽  
The Impact

The study analyzed the impact of ICT utilization on the financial performance of microfinance institutions inRwanda with case study of Réseau Interdiocesain de microfinance (RIM) Ltd undertaken within 5 years (2011-2015). The study adopted the use of descriptive survey using both qualitative and quantitative methods for a totalsample size of 132. Purporsive and simple random simpling was used for this purpose. Primary and Secondary datawere collected and thene analyzed using SPSS version 16.00. The study found that ICT has been introduced and usedabout 5 years and above. The study found that ICT impact firstly on financial sustainability and profitability (65.8%),secondly on financial efficiency and productivity (23.7) and finally on portfolio quality (5.3%). ICT utilization havea high influence to the RIM Ltd.’s financial performance compared to the previous situation.The correlation results imply that ICT usage has a positive impact on financial sustainability and profitability as theymove in the same direction (R=0.502). The strength of the impact was found to be low due to the low investments inICT among microfinance institutions.

scholarly journals The impact of the COVID-19 pandemic on digital globalization

2021 ◽  
Vol 129 ◽  
pp. 06008
Author(s):  
Maria Loredana Popescu ◽  
Svetlana Platagea Gombos ◽  
Sorin Burlacu ◽  
Amza Mair
Keyword(s):  
Global Economy ◽  
World Economy ◽  
Value Added ◽  
Digital Transformation ◽  
Lessons Learned ◽  
Health Crisis ◽  
Main Research ◽  
Documentary Analysis ◽  
The Impact

Research background: After more than a year of the Covid-19 pandemic, we can investigate whether it caused a shock to the global economy, pushing for deglobalization, or on the contrary, it was a challenge for digital globalization and digital transformation of economies. Through this research we join the research contributions that examine the process towards digital globalization that characterizes the world economy, its impact on businesses, consumers, and governments. We also discuss the challenges posed by the crisis caused by the coronavirus pandemic to globalization and perhaps the acceleration of the digital transformation of economies. Purpose of the article: The aim of this research is to highlight the impact of the COVID-19 pandemic in the age of digital globalization. Methods: Documentary analysis, as the main research method, is doubled by a case study that allows us to highlight the specific characteristics of digital globalization. Findings & Value added: The findings of the research allowed us to highlight the essential aspects of digital globalization that were perhaps exacerbated by the Covid-19 pandemic, but which contribute greatly to understanding the phenomenon of globalization. Our research also reveals four lessons learned in the COVID-19 pandemic. We also present some considerations regarding the globalization after the health crisis.

scholarly journals Examination of employee factors influencing organisational productivity: Perspective of a public entity

2015 ◽  
Vol 11 (2) ◽  
pp. 112-120
Author(s):  
Paul Green ◽  
Oluwole Adekanmbi
Keyword(s):  
Work Life ◽  
Convenience Sample ◽  
Life Balance ◽  
Factors Influencing ◽  
Operational Level ◽  
Kwazulu Natal ◽  
Strategic Goals ◽  
The Impact ◽  
Public Entity

The influence of employees’ challenges on productivity at a provincial department in KwaZulu-Natal has been notably affecting the overall provision of houses and sanitation (service delivery). According to the Annual Performance Plan 2013/14 – 2015/16, the improvement of efficiency and quality of human settlements’ services is one of the strategic goals which focuses on the overall organisational productivity; however, it fails to consider employees’ day-to-day challenges. Thus, the primary purpose of this paper is to investigate challenges at an operational level and determine the impact they have on productivity. Using a quantitative approach, a questionnaire was distributed to a convenience sample of 180 employees within the department. Applying factor analysis, the findings indicate Leadership as having the highest impact while Work-Life Balance displayed the least impact on Organisational Productivity. The results of this study are beneficial to other local, provincial and national public entities.

scholarly journals Examples of the Impact of Collaboration in Creative and Technological Practices

2017 ◽  
Vol 6 (2) ◽  
pp. 55-79
Author(s):  
Stuart Cunningham ◽  
Rae A Earnshaw ◽  
Dan Berry ◽  
Peter S Excell ◽  
Estelle Thompson
Keyword(s):  
Organizational Support ◽  
Fortune 500 ◽  
Creative Industries ◽  
Organizational Goals ◽  
Technological Support ◽  
The Uk ◽  
National Decline ◽  
The Impact ◽  
The Relationship

Over recent years, the creative industries have continued to flourish, especially in the UK, where its economic growth and impact has bucked trends of national decline. One of the most identifiable characteristics of the creative industries is the range and diversity of people who work in the field. As such, it includes employees from many disciplines working in collaboration to achieve organizational goals. It is this creative collaboration, with a rich level of technological support in the background, which is the focus of discussion. This article describes an analysis of collaborative practices, followed by the formation of a model that attempts to capture and explain the relationship between the key features. This model is then applied as a lens to a small case study of 63 technology–related employees' perceptions of their employer in three successful companies who were in the top 5 of the 2017 Fortune 500 list, with the intention of determining how well their experiences map to the model. It was found that the six characteristics of the model were evident in each of the three organizations studied, but that one feature, organizational support, seemed to be more prevalent than the others. Consideration, via a second case study, is then given to creative multidisciplinary work, specifically in the field of crowd–accelerated development and the factors that surround it, leading us to devise a set of recommendations as to how future successful creative collaborations might be assessed and valued, along with a discussion of questions that have been identified for additional research and exploration. This is an extended version of a paper published at the Cyberworlds 2015 international conference.

scholarly journals Audit in the context of coronavirus

2021 ◽  
Vol 7 (3A) ◽  
pp. 696-700
Author(s):  
Elena Ilyinichna Efremova ◽  
Natalia Alekseevna Prodanova ◽  
Kseniya Alexandrovna Kovaleva ◽  
Olga Vladimirovna Saradzheva ◽  
Galina Vladimirovna Glazkova ◽  
...  
Keyword(s):  
Global Economy ◽  
World Economy ◽  
Commodity Markets ◽  
Present Stage ◽  
The World ◽  
Additional Costs ◽  
New Type ◽  
National Economies ◽  
Economic Ties ◽  
The Impact

At the present stage the world economy is characterized by the process of increasing the interdependence of national economies, which is due to the stagnation of commodity markets, economic crises around the world and the presence of negative financial trends. The process of increasing the interdependence of national economies is based, among other things, on national selfishness, which is manifested more and more often. The COVID-19 pandemic has caused a temporary break in financial and economic ties and relations, which in turn leads to significant changes in both the Russian and global economy as a whole. At present, the question of the possible duration of the pandemic and the quarantine measures imposed because of it remains open, but it is obvious that the impact is not just an interruption of the activities of the national economy or an increase in the burden on budgets due to the increase in additional costs. We are talking about the formation of a new type of economy.

Sign in / Sign up

Export Citation Format

Share Document