Organization Reward System and Employee Service Delivery : A Study of Anambra State Civil Service

2018 ◽  
Vol 7 (1) ◽  
pp. 118-126
Author(s):  
Rose Ugonwa Onyekwelu
Keyword(s):  
Service Delivery ◽  
Civil Service ◽  
Reward System ◽  
Anambra State

scholarly journals Impact of Human Capital Development on Small and Medium Scale Enterprise in Some Selected Firms in Ananmbra State

2021 ◽  
pp. 57-64
Author(s):  
Anugwu Clara Chika ◽  
Nwosu Kanayo Chike
Keyword(s):  
Human Capital ◽  
Service Delivery ◽  
Total Population ◽  
Survey Design ◽  
Human Capital Development ◽  
Anambra State ◽  
Medium Scale ◽  
Capital Development ◽  
Descriptive Survey

This study examine the effects of human capital development in Small and Medium-Scale Enterprises (SMEs) and entrepreneurship performance and improvement in some selected SME firms in Anambra State. Descriptive survey design was used in the study. The total population of the study was 270. Findings revealed that human capital development helps in improving the performance of firms through training of employees fro greater performance of SMEs; developing efficiency of the SMEs; influencing the proactiveness of the employees; enhancing the flexibility of the employees; and improving service delivery of the employees. This study recommended that firms should develop human capital development so as to avoid stagnation of the skills of the employee. The study further recommended that firms should utilize human capital development so that it would not affect the quality of service delivery of SMEs.

Africa’s Evolving Career Civil Service Systems: Three challenges—State Continuity, Efficient Service Delivery and Accountability

2002 ◽  
Vol 68 (3) ◽  
pp. 373-387 ◽  
Author(s):  
Ladipo Adamolekun
Keyword(s):  
Service Delivery ◽  
Local Governments ◽  
Civil Service ◽  
Party Systems ◽  
Service Systems ◽  
Explanatory Factors ◽  
Sub Saharan ◽  
The 1960S ◽  
Merit System ◽  
Ssa Countries

This article examines the crisis of the career civil service systems in Sub-Saharan African (SSA) countries in the 1990s against the background of the progressive abandonment of the key features of the Weberian bureaucratic models inherited by the countries at independence in the 1960s. After analysing the major explanatory factors for the crisis (adoption of one-party systems, advent of military governments and the triumph of patronage over the merit system) and the consequent decay of the institutions in many countries, the efforts made to rehabilitate the institutions in the 1990s are assessed. The assessment pays particular attention to the two strong developmental trends of the decade: simultaneous establishment of functioning market-friendly economies and functioning democratic governments. The article concludes by proposing the redesign of Africa’s career civil service systems with a view to addressing three key challenges that are critical to achieving and sustaining functioning market economies and functioning democracies: state continuity, efficient service delivery and accountability of the governors to the governed. Specific changes to the career civil service systems that are proposed include, among others, clear separation of political from career appointments; the introduction or increased use of contract appointments at managerial and technical professional levels (as a transitional arrangement); and de-linking local governments and parastatals from the civil service. The critical importance of an enabling sociopolitical and economic environment for a civil service capable of tackling the three challenges is also emphasized.

scholarly journals Adapting Public Sector Services to Local Delivery

2012 ◽  
Vol 17 (Special Edition) ◽  
pp. 359-385 ◽  
Author(s):  
Ishrat Husain
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Public Service ◽  
Local Governments ◽  
Business Processes ◽  
Civil Service ◽  
Fiscal Decentralization ◽  
Education And Health ◽  
Number Of Factors ◽  
Management Policies

This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to better accountability of results and, hence, to improved public service delivery to the poor and marginalized. The Devolution Plan made inroads toward these goals, particularly in education, but their achievement was incomplete due to a number of factors, among those incomplete fiscal decentralization, limited targeting of backward areas, and centralizing tendencies of the provincial departments and civil service. Recommendations are offered on how to further develop the local government system more generally, with an eye towards increasing accountability and improving coordination both across local governments and between tiers. For this, complementary reforms to simplify business processes and revamp human resource management policies are needed; introducing a district level civil service is among the suggested changes. The article concludes with detailed recommendations on improving the decentralized delivery of education and health services.

Civil Service Reforms in Nigeria : The Journey so Far in Service Delivery

2012 ◽  
Vol 1 (2) ◽  
pp. 7-24
Author(s):  
Rosemary O. Anazodo ◽  
Joseph C. Okoye ◽  
Emma E. O. Chukwuemeka
Keyword(s):  
Service Delivery ◽  
Civil Service
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