Civil Service Reforms in Nigeria : The Journey so Far in Service Delivery

2012 ◽  
Vol 1 (2) ◽  
pp. 7-24
Author(s):  
Rosemary O. Anazodo ◽  
Joseph C. Okoye ◽  
Emma E. O. Chukwuemeka
Keyword(s):  
Service Delivery ◽  
Civil Service

Africa’s Evolving Career Civil Service Systems: Three challenges—State Continuity, Efficient Service Delivery and Accountability

2002 ◽  
Vol 68 (3) ◽  
pp. 373-387 ◽  
Author(s):  
Ladipo Adamolekun
Keyword(s):  
Service Delivery ◽  
Local Governments ◽  
Civil Service ◽  
Party Systems ◽  
Service Systems ◽  
Explanatory Factors ◽  
Sub Saharan ◽  
The 1960S ◽  
Merit System ◽  
Ssa Countries

This article examines the crisis of the career civil service systems in Sub-Saharan African (SSA) countries in the 1990s against the background of the progressive abandonment of the key features of the Weberian bureaucratic models inherited by the countries at independence in the 1960s. After analysing the major explanatory factors for the crisis (adoption of one-party systems, advent of military governments and the triumph of patronage over the merit system) and the consequent decay of the institutions in many countries, the efforts made to rehabilitate the institutions in the 1990s are assessed. The assessment pays particular attention to the two strong developmental trends of the decade: simultaneous establishment of functioning market-friendly economies and functioning democratic governments. The article concludes by proposing the redesign of Africa’s career civil service systems with a view to addressing three key challenges that are critical to achieving and sustaining functioning market economies and functioning democracies: state continuity, efficient service delivery and accountability of the governors to the governed. Specific changes to the career civil service systems that are proposed include, among others, clear separation of political from career appointments; the introduction or increased use of contract appointments at managerial and technical professional levels (as a transitional arrangement); and de-linking local governments and parastatals from the civil service. The critical importance of an enabling sociopolitical and economic environment for a civil service capable of tackling the three challenges is also emphasized.

scholarly journals Adapting Public Sector Services to Local Delivery

2012 ◽  
Vol 17 (Special Edition) ◽  
pp. 359-385 ◽  
Author(s):  
Ishrat Husain
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Public Service ◽  
Local Governments ◽  
Business Processes ◽  
Civil Service ◽  
Fiscal Decentralization ◽  
Education And Health ◽  
Number Of Factors ◽  
Management Policies

This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to better accountability of results and, hence, to improved public service delivery to the poor and marginalized. The Devolution Plan made inroads toward these goals, particularly in education, but their achievement was incomplete due to a number of factors, among those incomplete fiscal decentralization, limited targeting of backward areas, and centralizing tendencies of the provincial departments and civil service. Recommendations are offered on how to further develop the local government system more generally, with an eye towards increasing accountability and improving coordination both across local governments and between tiers. For this, complementary reforms to simplify business processes and revamp human resource management policies are needed; introducing a district level civil service is among the suggested changes. The article concludes with detailed recommendations on improving the decentralized delivery of education and health services.

scholarly journals Civil Service Management in Devolved Government: Reconciling Local Accountability and Career Incentives in Pakistan

2012 ◽  
Vol 17 (Special Edition) ◽  
pp. 425-445
Author(s):  
Musharraf Rasool Cyan
Keyword(s):  
Organizational Change ◽  
Service Delivery ◽  
Service Management ◽  
Civil Service ◽  
Fiscal Decentralization ◽  
Decentralization Reform ◽  
The Relationship ◽  
Career Incentives ◽  
Administrative Decentralization ◽  
Made In

This paper looks at the case of Pakistan’s decentralization reform of 2001–09 and its impact on civil service management. A key point made in this paper is that the relationship between organizational change and civil service is, by no means, unidirectional. The issues are viewed in the context of decentralization, its opportunities, and outcomes for efficiency and equity. We then evaluate whether administrative decentralization has enhanced or diminished the potential for political and fiscal decentralization for service delivery in Pakistan.

scholarly journals Factors Influencing the Performance of Sarawak Local Authorities

2021 ◽  
Vol 6 (2) ◽  
pp. 1
Author(s):  
Siti Mardinah Abdul Hamid ◽  
Jamil Hamali ◽  
Firdaus Abdullah
Keyword(s):  
Service Delivery ◽  
Performance Management ◽  
Empirical Research ◽  
Civil Service ◽  
Performance Measure ◽  
Local Authorities ◽  
Factors Influencing ◽  
Excellent Service ◽  
World Class

This paper presents the empirical research on factors that influenced the performance in Local Authorities in Sarawak. It explores the benefits of performance measure and discusses the factors that influenced the performance for Local Authorities in providing an excellent service delivery in accordance with the vision to provide a world class standard of civil service in Sarawak. Additionally, this paper highlights issues affecting the performance of Local Authorities and their usage in performance management. Findings from this study could assist in the identification of factors that notably have an impact on performance and provide recommendations that would efficaciously enhance the performance for Local Authorities in Sarawak.

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