Study of Factors Affecting Measurement of Perceived Quality of Educational Services Using the Gap Analysis Model-Servqual = دراسة العوامل المؤثرة في تحديد الجودة المدركة للخدمات التعليمية باستخدام نموذج تحليل الفجوات Servqual

2017 ◽  
Vol 25 (3) ◽  
pp. 1-13
Author(s):  
Talal Othman Ahmed Alabadlah
Keyword(s):  
Gap Analysis ◽  
Perceived Quality ◽  
Educational Services ◽  
Analysis Model ◽  
Factors Affecting ◽  
Gap Analysis Model

scholarly journals Market Responsiveness to Corporate Social Responsibility

2019 ◽  
Vol 8 (4) ◽  
pp. 114
Author(s):  
Zev Fried
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Financial Reporting ◽  
Perceived Quality ◽  
Financial Information ◽  
Factors Affecting ◽  
Earnings Response Coefficients ◽  
Corporate Social ◽  
The Impact

Market reaction to surprises in earnings announcements has long been used to measure the quality of the information content of the announcement, and studies have explored various factors affecting the response. This study adds to this body of research by factoring in the level of corporate social responsibility (CSR) exhibited by the firm and employs a relatively new measure of a company’s level of CSR, rankings published by JUST Capital. I hypothesize that financial information reported by higher ranked companies is weighed more heavily by investors than those reported by non-ranked or lower-ranked companies. Using earnings response coefficients as a measure of the perceived quality of the financial information reported by the firms, my results provide direct support of the hypothesis, indicating that the market reacts more strongly to earnings surprises for firms with high JUST rankings than for unranked firms or firms with lower rankings. This result contributes new insights into the impact of a firm’s CSR in terms of the perceived quality of a firm’s financial reporting.

CROSS-BORDER TOURISM FROM BRUNEI DARUSSALAM TO EASTERN MALAYSIA: AN EMPIRICAL ANALYSIS

2002 ◽  
Vol 47 (01) ◽  
pp. 65-87 ◽  
Author(s):  
KWABENA A. ANAMAN ◽  
ROSE AMINAH ISMAIL
Keyword(s):  
Regression Analysis ◽  
Perceived Quality ◽  
Personal Income ◽  
Relative Price ◽  
Factors Affecting ◽  
Goods And Services ◽  
Cross Border ◽  
Brunei Darussalam ◽  
Significant Factors

We analysed the factors influencing the level of cross-border tourism from Brunei Darussalam to Eastern Malaysia based on a random survey of 675 Bruneian residents returning from land and sea trips to Eastern Malaysia and using simple statistical and multiple regression analysis. The results revealed that the age of the respondents, personal income, perceived quality of Eastern Malaysia as a better place to rest and relax, perceived quality of goods and services in Eastern Malaysia, use of alcohol by respondents and having family members and friends living in Eastern Malaysia were significant factors affecting the number of visits to Eastern Malaysia. This analysis was based on visits over the 12-month period prior to the survey, a period of relative price stability. Regression analysis of personal expenditures on goods and services of respondents during their most recently completed trip indicated that personal income, travelling with friends, number of days spent on the trip, perception of Eastern Malaysia as a better place to rest and relax and use of public transport were the significant factors affecting expenditures. We estimated that Bruneian residents spent about B$426 million a year on goods and services while visiting Eastern Malaysia, and this amount accounted for roughly 5.7% of Brunei's gross domestic product (GDP) in the year 2000.

Factors affecting perceived quality of life of older persons with self-reported visual disability

2010 ◽  
Vol 20 (3) ◽  
pp. 407-413 ◽  
Author(s):  
Steven La Grow ◽  
Fiona Alpass ◽  
Christine Stephens ◽  
Andrew Towers
Keyword(s):  
Quality Of Life ◽  
Older Persons ◽  
Perceived Quality ◽  
Visual Disability ◽  
Factors Affecting ◽  
Perceived Quality Of Life

scholarly journals Applying revised gap analysis model in measuring hotel service quality

SpringerPlus ◽  
2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Yu-Cheng Lee ◽  
Yu-Che Wang ◽  
Chih-Hung Chien ◽  
Chia-Huei Wu ◽  
Shu-Chiung Lu ◽  
...  
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Analysis Model ◽  
Hotel Service ◽  
Hotel Service Quality ◽  
Gap Analysis Model

scholarly journals The Quality of Public Services: Study of Birth Certificate Making in Musi Rawas Regency, South Sumatra, Indonesia

2018 ◽  
Vol 1 (1) ◽  
pp. 46-54
Author(s):  
Astriana Sari ◽  
Andy Alfatih ◽  
Tri Agus Susanto
Keyword(s):  
Public Service ◽  
Public Perception ◽  
Gap Analysis ◽  
Birth Certificate ◽  
Descriptive Study ◽  
Birth Certificates ◽  
Quality Of Services ◽  
Five Dimensions ◽  
Factors Affecting

The research, entitled Public Service Quality (Study of Making Birth Certificates for Residents in Five Districts at the Office of Population and Civil Registry of Musi Rawas Regency in 2016) is a descriptive study. with a quantitative approach. This research intends to describe and assess public perception of the quality of services provided by the Office Population and Civil Registry of Musi Rawas Regency with 94 samples. The research instrument used a questionnaire. The results using the gap analysis show that the value of the dimensions of the servqual dimension is negative (< 0), this value indicates that the quality of making birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency is not good. Factors affecting the quality of making  birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency are a neat and clean in service room, complete service facilities available, the ability of officers to answer community questions, officers provide information to community, window attendants provide services to all communities regardless of social status. Based on these results it can be suggested that the five dimensions which are in the high and good value category need to be maintained, while those in the medium or near the low and valuable categories good enough needs to be improved again, and still needs to be done a little change by completing the existing deficiencies and providing better supporting facilities so that people can come to visit to make Birth Certificates.

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