Investigating the Impact of Service Delivery on Consumer Satisfaction : A Case Study of Ford - Gauteng Province, Republic of South Africa

2017 ◽  
Vol 5 (8) ◽  
pp. 1-30
Author(s):  
Ashen Ramdhani ◽  
Xolelwa Mnyamana ◽  
Anis Mahomed Karodia
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Consumer Satisfaction ◽  
Gauteng Province ◽  
The Impact

scholarly journals Doctors’ Extended Shifts as Risk to Practitioner and Patient: South Africa as a Case Study

2020 ◽  
Vol 17 (16) ◽  
pp. 5853
Author(s):  
Koot Kotze ◽  
Helene-Mari van der Westhuizen ◽  
Eldi van Loggerenberg ◽  
Farah Jawitz ◽  
Rodney Ehrlich
Keyword(s):  
South Africa ◽  
South African ◽  
Medical Practice ◽  
Health And Safety ◽  
Working Hours ◽  
Middle Income ◽  
The Impact ◽  
Safe Working ◽  
Working Hour

Extended shifts are common in medical practice. This is when doctors are required to work continuously for more than 16 h, with little or no rest, often without a maximum limit. These shifts have been a part of medical practice for more than a century. Research on the impact of fatigue presents compelling evidence that extended shifts increase the risk of harm to patients and practitioners. However, where the number of doctors is limited and their workloads are not easily reduced, there are numerous barriers to reform. Some of these include a perceived lack of safer alternatives, concerns about continuity of care, trainee education, and doctors’ preferences. As such, working hour reorganisation has been contentious globally. South Africa, a middle-income country where extended shifts are unregulated for most doctors, offers a useful case study of reform efforts. The South African Safe Working Hours campaign has promoted working hour reorganization through multi-level advocacy efforts, although extended shifts remain common. We propose that extended shifts should be regarded as an occupational hazard under health and safety legislation. We suggest options for managing the risks of extended shifts by adapting the hierarchy of controls for occupational hazards. Despite the challenges reform pose, the practice of unregulated extended shifts should not continue.

Demonstrating the effectiveness of social franchising principles: the emptying of household ventilated improved pits: a case study from South Africa

2013 ◽  
Vol 3 (4) ◽  
pp. 623-628 ◽  
Author(s):  
K. Wall ◽  
O. Ive ◽  
J. Bhagwan ◽  
F. Kirwan ◽  
W. Birkholtz ◽  
...  
Keyword(s):  
South Africa ◽  
Disposal Site ◽  
Eastern Cape ◽  
Home Base ◽  
Work Site ◽  
Social Franchising ◽  
Partnership Model ◽  
Specialized Equipment ◽  
The Impact

Having viewed the successful social franchising partnerships pilot programme that serviced sanitation facilities at 400 schools in the Butterworth District of the Eastern Cape of South Africa, the Amathole District Municipality (ADM) expressed interest in exploring how well the partnership model could empty household pit latrines in its jurisdiction. The impact and effectiveness of the model was demonstrated by the emptying, by five franchisees over a period of only six weeks, of the contents of 400 household ventilated improved pit latrines in Govan Mbeki Village, and the safe disposal of their content. The paper describes the methods and results in removal and disposal of faecal sludge. Problems were encountered, and the solutions (technical, institutional and social) are described. Not unexpectedly, the amount of effort involved in this work – including time, training required, equipment required and ingenuity – varied enormously. The main variables included the type of top structure, the nature of the pit contents, whether or not there was broad consistency of type and contents in an area, distances (between pits, from home base to work site, from pits to disposal site, from location of specialized equipment to work site), logistical delays (e.g. non-arrival of equipment) and bureaucratic hold-ups (especially payment delays).

scholarly journals Assessing the impact of liquid wastes discharge in the sea. A case study off Amanzimtoti, near Durban, Natal, South Africa

1991 ◽  
Vol 10 (1) ◽  
pp. 383-396 ◽  
Author(s):  
R. C. Newell ◽  
D. W Maughan ◽  
L. J. Seiderer ◽  
M. W. Trett ◽  
C. G. Nicholson
Keyword(s):  
South Africa ◽  
Liquid Wastes ◽  
The Impact
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