Auditing Educational Support Processes at Higher Education Institutions As a Basis for Improving Work Flows and Remuneration of Educational Support Staff
The paper reports on research fi ndings obtained by the Financial University under the Government of the Russian Federation within the project on «Improvement of performance standards and elaboration of new approaches to work fl ows arrangement and remuneration for specifi c categories of higher educational institutions staff », fi nanced from the budget in terms of Government assignment for 2014. Issues of assessing performance of educational support staff , as one of the categories of higher educational institutions personnel, are examined through the prism of improving quality of services, rendered by state and municipal higher educational institutions as well as remuneration system in accordance with normative legal documents of the RF. The paper presents one of available approaches to achieving goals of higher educational institutions, namely, to enhance quality of educational services and to improve remuneration systems supposedly based on audit of functions of educational support activities, on foregrounding the set of jobs for educational support staff as well as on assessing quality of work fl ows of the said category of staff .